QUESTIONNAIRE

1.Age of the respondent

o 15-18
o 19-24
o 25-27
o 28-30
o 31-23

2. Gender of the respondent

o Male
o Female
o others

3. How often you order food online?

o Daily
o Weekly
o Monthly

4. From where you got to know about Zomato?

o Television
o Friends
o Online Advertisements
o News paper Advertisements
o Family

5. How long have you been using Zomato?

o Less than one year
o 1-2 years
o 2-3 years
o More than 3 years

6. What are the reasons for choosing Zomato?

o Price
o Quality
o Special offers
o Quantity
o Delivery speed
o Variety of foods

7. How would you compare the services offered by Zomato with other companies?
o Much better
o Somewhat better
o About the same
o Somewhat worse
o Much worse
8. How easy is to navigate the website www. Zomato.com ?
o Extremely easy
o Somewhat easy
o Not so easy
o Not easy at all

9.Have you faced any problem in dealing with Zomato ?

o Yes
o No

10.Will you recommend Zomato’s services to others?

o Yes
o No

11.price - satisfacation on zomato after using it.

o Strongly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Very dissatisfied

12.food quality - satisfacation on zomato after using it.

o Strongly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Very dissatisfied

13.packaging - satisfacation on zomato after using it.

o Strongly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Very dissatisfied

14.responsiveness of zomato after using it.

o Strongly satisfied
o Satisfied
o Neutral
o Dissatisfied
o Very dissatisfied

15.delivery speed of zomato after using it.

o Strongly satisfied
 o Satisfied
o Neutral
o Dissatisfied
o Very dissatisfied

16.which meal you typically order food on zomato?

o Breakfast
o Lunch
o Snacks
o dinner

17.what problems you usually face,while ordering food on zomato?

o Delivery delay
o Service charges
o Lack of variety
o Ordering process is complex

18.In general,how do you prefer order food online?

o Over the mobile app
o Over the web browser
o Others

19.what is the approximate money you spend on ordering food per time?
o ≤100
o ≤200
o ≤300
o More than 300

20.app you prefer the most

o Zomato
o Uber eats
o Swiggy
o Others

21.what is your main reason to buy food through zomato or other online apps?
o Convenience
o Time saving
o exploring
o all the above

22.preferred mode of payment, I use while ordering

o Google pay
o Debit\credit card
o Cash on delivery
o Others
23.zomato has helped you during COVID-19 situation.Do you agree?
o Strongly agree
o Agree
o Neutral
o Disagree
o Strongly disagree

24.would you use our zomato service in the future?

o Definitely
o Probably
o Not sure
o Probably not
o Definitely not

25.overall satisfaction on zomato.

o Excellent
o Good
o Average
o Bad
o Not excellent