Survey on Online Food Delivery System

Hi, How Are We Doing?

I Mrittika Roy, is conducting a survey on Consumers’ perception towards Online Food Delivery System,
for my project in B. Com Hons. For this I welcome your comments. Please fill out this questionnaire and
revert me in the same source. Thank you.

1. Age of The Respondent

 15-25
 26-35
 36-45
 Above 46

2. Gender of the Respondent

 Male
 Female
 Others

3. Education of the Respondent

 Undergraduate
 Graduate
 Postgraduate
 Any Other

4. Monthly Income of the Respondent

 Under Rs.10000
 Rs.10000-Rs.20000
 Rs.20000-Rs.30000
 More than Rs.30000
 Not Employed

5. Daily Usage of Internet

 1 hour and below

 1-3 hours
 3.1-5 hours
 5.1-7 hours
 7 hours and above

6. Do You Purchase Food Online

 Yes
 No

7. If Answer to Question 6 is Yes (Respond 8 – 11, or Go to 12), Then Most Visited Online Food
Delivery Application

 Swigy
 Zomato
 Restaurant’s Own Website
 Others

8. Most Important Factor Influencing Online Food Shopping (Ignoring COVID Lockdown Phase)

 Price Consciousness
 Convenience and Variety
 Easy payment options
 Others

9. If Answer to Question 8 is Price Consciousness, What Factors is Influencing Price Consciousness

 I prefer to purchase online due to heavy discounts available online

 The quality of foods purchased online from trusted sites is very good and are available at economical
prices
 I can read the reviews also before purchasing online which helps me to select the right restaurant at
economical prices
 Others

10. If Answer to Question 8 is Convenience and Variety, What Factors is Influencing Convenience
and Variety

 It is easier to buy online rather than going on to shop at store

 Buying foods online gives you larger options to choose from
 Buying foods online saves my time and money as I do not have to go through heavy traffic besides
saving fuel
 Others

11. If Answer to Question 8 is Easy Payment Options, What Factors is Influencing Easy Payment
Options

 It is easier to pay online through credit card or direct bank transfer

 I prefer to purchase online due to easement of online buying procedures
 Can choose cash or card as per my convenience
 Others

12. If Answer to Question 6 is No, Challenges Faced While Buying Food Online

 I am a bit concerned about the security and privacy of my payments online

 There are some food qualities related issues
 In many cases they do not accept cash/or do not have the required changes
 I physically like to check the restaurant before purchasing food from it
 Cannot provide the ambiance of restaurant setup
 Others