KOURTNEY MOORE

507 Estate Rd, Wilmington NC 28405|910-477-2016|kourtneymoore09@yahoo.com

OBJECTIVE

To successfully use my communication and writing skills gained through my English degree, to
develop and excel, while giving my best to an employer.

EDUCATION

PhD | Texas Tech University

English with a concentration in Technical Communication and Rhetoric, January 2017-Present
Master of Arts | East Carolina University
English with a concentration in Technical and Professional Communication, May 2015
Bachelor of Arts | University of North Carolina at Wilmington
English, May 2013

EXPERIENCE

Basic Skills Instructor| Cape Fear Community College, Wilmington, NC

February 2016-Present
o Instructing students on material needed in order to earn their High School Equivalency Diploma
(HSE) and Career Readiness Certificate (CRC).
o Teaching basic skills encompassing Math, Science, English, and Literature.
o Helping students prepare and study for HSE and CRC exams.
o Assessing students' readiness to take exams.
o Creating lesson plans and modify accordingly throughout the year.
o Identifying students with substantial academic deficiencies by evaluation of available test and
observational data, by consultation with staff members, and by recommendations made by other
personnel.
o Using appropriate standardized test instruments, informal diagnostic tasks, and observations to
assess the academic strengths and weaknesses of students referred for services.

Technical Writer | Adecco Engineering & Technical (GE Hitachi), Wilmington, NC

August 2015-Janurary 2016
o Participating with the Technical Publication Team to continuously develop, innovate, streamline
and improve in-house procedures and formatting of technical documentation.
 o Creating the monthly Configuration Management bulletin and being the Lead Technical Writer on
the bulletin team.

o Analyzing schematics, flow sheets, drawings, bills of materials, and technical specifications of
complex equipment and being able to write clear, concise, and accurate maintenance instructions.

o Communicating directly with engineering and technical staff within GE Hitachi and external
customers to find solutions to problems as they arise when writing maintenance instructions.

o Participating with the Technical Publication Team to continuously develop, innovate, streamline
and improve in-house procedures and formatting of technical documentation.

Technical Support Expert| Verizon Wireless, Wilmington, NC

November 2013-August 2015
o Troubleshooting hardware and software issues and identify network/applications issues.
o Providing detailed information on how to set up/configure data and voice products.
o Verifying provisioning and diagnose device or Network issues.
o Troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
o Using various administrative department tools, remote assistance tools, and on-line resources for
customer resolution. Use trouble ticket system for tracking customer interactions and problem
resolution.
o Follows up with customer to ensure first call resolution and achieve and deliver 100% customer
satisfaction.

SKILLS

o Visual Design: Photoshop

o Web Design: WordPress, HTML 5, Drupal

o Video: Final Cut Pro, iMovie

o Document Design: Proficient in Microsoft Office, InDesign, Adobe Acrobat Pro

REFERENCES

o Available upon request