SYDNEY WHITEHEAD

407.462.1804 sydneywhitehead2@gmail.com 817 SE 2nd Ave. Fort Lauderdale, FL 33316

PROFILE
Experienced Client Success Manager with a demonstrated history of working in the Digital Marketing industry
specializing in Hotels and Resorts. Strong professional with past leadership experience as a supervisor in the arena and
entertainment industry. Skilled in client relations, mobile and email communications, teamwork, Google Analytics, and
CMS platforms.

EDUCATION
FLO R IDA STAT E UN IV ER S I TY, TAL L AH AS S E E , F L . — B ACH E LO R O F SCI E N CE : M ARK E TI N G, M I N O R IN
H OSPITAL I TY MA NAG EM E NT, 2 0 1 7

EXPER IE NCE
CLIENT S U CC E SS M A NAG E R, TA M BO U RI N E, FO RT L AUDER DA L E, FL — AUG 2017 - P R ESENT

• Manage day-to-day interaction with large domestic and overseas clients.

• Work with key agency departments to manage campaigns, creative development, SEO Optimization, quality
assurance and digital marketing budgets.
• Contribute strategy and creative input designed to accelerate clients traffic and sales.
• Manage projects working with staff and multiple client contacts to ensure superior quality standards are met in a fast-
paced environment.
• Monitor and analyze KPI’s activity for reporting purposes.

CO NC ES SI ON’ S S UP E RVI S O R , S P E CT R A BY CO MCA ST SP ECTATO R - DO NA L D L . T U CKER CIV IC CE NTER,

TALLA H AS S E E , F L — DE C 2 0 1 6 - AU G 2 0 1 7

• Created and effectively communicated the weekly schedule for food & beverage department employees and
concession volunteers for all events.
• Assisted with recruiting, interviewing, hiring and training of potential new team members.
• Enforced company policies and procedures; resolved all guest and volunteer issues regarding inventory, paperwork,
and compensation. Oversaw set-up and closing procedures as well as paperwork for all concession stands.

M ARK E T I NG / F OOD & BE V E RAG E I NT E RN, S PECT R A BY CO MCA ST SP ECTATO R - DO NA L D L . T UCKE R

CIVIC C E NT E R , TAL L AHA S S E E , F L — AU G 2 01 6 - D EC 2016

• Assisted with and learned the planning, promotion, and day-of-event operations of family shows, concerts, and arena
sporting events.
• Assisted with Grassroots marketing research and execution by going out into the community to represent the arena
at career fairs, festivals, and other high traffic events to promote upcoming events.
• Assisted in training of new intern rotations and new Non Profit Organizations working with the concession stands.

F RONT O F HO U SE O P S , 4 RI V E RS S M O K E H O USE, TA L L A H A SSEE, FL — MAY 2015 -O CT 2015

• Took orders and accepted payments from patrons on a cash register for food and/or beverages.
• Explained how various menu items are prepared, describing ingredients and cooking methods with enthusiasm and
knowledge.

HO ST E SS , MODA I TA LI AN RE STAU RA N T & LO UNG E, TA L L A H A SSEE, FL — AUG 2014 - MAY 2015

• Greeted and assigned patrons to tables suitable for their needs. Routinely supported other areas of the restaurant as
requested.