Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
A STUDY ON PROBLEMS OF ERP IMPLEMETATION IN SUGAR INDUSTRY
WITH REFERENCE TO KOLHAPUR DISTRICT
Mr. Manoj A. Sathe1
Progressive Education Society’s
Institute of Management and Career Development (MCA)
Nigdi, Pune, India
E-mail: sathe.manoj@gmail.com
ABSTRACT
ERP implementation causes enormous change that
needs to be cautiously managed to avail benefits of
ERP in Sugar Industry. To bring ERP into live out in any
industry takes very long time with large asset of cost.
Even though ERP has had positive weight in every
industry, some of the industries came with
achievement whereas some got breakdown in ERP
implementation. This paper helps to study ERP
packages and implementation problems faced by the
end users in sugar industry with reference to Kolhapur
district.
KEYWORDS—ERP, ERP implementation, Software
Industry.
I. INTRODUCTION
Globalization means economic world without borders.
Such globalization has shaped certain and essential
requirement for any economic movement to get success
for industry.
Co-operative sugar industries are not exclusion to the
aforesaid fact. It means that for the sustainable perpetual
development of co-operative sugar industries
implementation of IT enabled technology is a must. The
latest development in IT field is the Enterprise Resource
Development, commonly known as ERP systems.
Enterprise Resource Planning commonly known as ERP is
a system encompassing business integration through IT.
Initially, ERP packages were targeted at the manufacturing
industry, and consisted mainly of functions for planning
and managing core businesses such as sales management,
production management, accounting and financial affairs,
etc. However, in recent years, adaptation not only to the
manufacturing industry, but also to various types of
industry has become possible and the development of
implementation and use has been moving ahead on a
global level.
ERP software is designed to module and automates many
of the basic processes of a company, from finance to the
shop floor, with the goal of integrating information across
the organization as well as other business partners of the
organization. The business partners are supplier,
customers, stakeholders etc.
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
Dr. Rajendra D. Kumbhar2
Rayat Shikshan Sanstha’s
Karmveer Bhaurao Patil Institute of Management Studies
& Research, Satara, India
E-mail: rdk14@rediffmail.com
ERP package is a reflect image of the major business
processes of an organization, such as customer order
accomplishment and developed ERP systems' are set of
standard processes, produce the dramatic improvements
that they are capable of only, when used to connect parts
of an organization and integrate its various processes
seamlessly.
II. LITERATURE REVIEW
Review of literature is concerned to the study of previous
research work in the field of chosen research problem and
other problems related to Computerization of sugar
industry. This is one of the most important components in
the research process, which introduces research gaps as
well as the research process to a researcher. In order to get
associate with the research process, to understand the
research gaps in the chosen research problem and earlier
research studies associated with sugar industry. Study of
literature is based on IT implementation, ERP
implementation and automation in sugar industries.
W.Mc. Whinney and C.R.Murry (1974) in their research on
“Digital Computer tool for sugar factories” they list out
many applications of computer in sugar industry such as
accounting, engineering management, project design,
process control, evaluation and planning etc. Researchers
also depicts that development of in-house computer based
information system and centralization in data management
helps sugar industries for increase profit and status of
organization
Liang Zhang, Matthew K.O. Lee, Zhe Zhang, Probir Banerjee
(2002) in their published article “Critical Success Factors
of Enterprise Resource Planning Systems Implementation
Success in China” studied impact of various factors on ERP
implementation. Researcher studied 138 firms in
northern, eastern china and used survey method for study.
Researchers found that, top management support,
business process reengineering, effective project
management, user involvement; education and training,
suitability of hardware and software, data accuracy,
vender support and organization culture are positively
affected on ERP implementation. Researchers highlighted
the software vendor plays crucial part in shaping the
ultimate outcome of the ERP implementation hence
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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
organization should focus on ERP software vender
selection.
Besides this researcher have not done microanalysis of
impact of each factor on ERP implementation.
T.K.Balwe (2004) in their seminar paper on “Cooperative
Sugar Industry in Maharashtra: Past, Present and Future”
he examined the designed and developed ERP software
package known as VSI Sugar ERP for Indian sugar Industry.
Author discussed in detail features of package, advantages,
required infrastructure, implementation process and
experiences of sugar factories who have implemented VSI
Sugar ERP. It is a software package aimed to prove an
integrated, low cost, software solution for sugar and allied
industry with full and assured maintenance backup. The
salient features of VSI sugar ERP are user friendly, easy
and flexible for implementation and customization,
ensured security rights required for system and adaptable
to need based modifications for additional development.
The author highlighted the necessity of this package to the
sugar industries so as to bring a transformation in the
operations of the sugar cooperative industries.
Dyaneshwar Pisal, Dr. Ajay Kumar, Vikas Kakade and
Nilesh Chavan (2011) in their research work on
“Computerized model for sugarcane harvesting for
effective planning and control in cooperative sugar
factories in Pune District” they analyzed basic problem of
sugarcane harvesting is the improper time management.
Researcher designed DSS model for providing idea of
determine how much crushing is expected in each
forthnight and manage total crushing of season in advance.
Researcher suggested a system that helps for harvesting
management.
Rajendra Kumbhar (2011) in his research work on ”ERP
system for effective management of cooperative sugar
industries –A case study of Sahyadri SSK, Shirawade,
Karad” he has highlighted various issues related to sugar
industries such as lack of transparency in management and
slow rate of information processing that leads to losses,
corruption and misappropriation of funds. To solve these
problems researcher suggest multi-module integrated ERP
software for organization development including
sugarcane management, chemical lab management, cane
billing, sales, godown management, shares, deposit,
distillery and financial management modules.
Haridas B. Jogdankar and Minakshi V.Waykole (2014) in
their research paper on “Impact of Information Technology
and Management on Sugar Industries” studied status of IT
implementation in private and cooperative sugar factories
in Solapur district. Researchers were observed sugar
factories are using obsolete technology and application
software which are not fulfilling their information needs.
Researcher also observed issues related to manpower
training and other factors affecting on IT implementation
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
viz political, economical, social, environmental and legal.
Researcher discusses the need of ERP software and
adoption of modern method for maintaining IT resources
Amit Pande and Varada Inamdar (2015) in their published
research article “Deployment of an ERP in Cooperative
Sugar Industry: An Opportunity or a Challenge?” studied
present status of computerization and identified there is
need of ERP system for improving effectiveness of business
practices. Researchers also indentified loopholes in
existing system in agriculture department and researchers
made the suggestion of technology transfer.
III. A GLOBAL SCENARIO OF SUGAR INDUSTRY
Sugar was only discovered by western Europeans as a
result of the Crusades in the 11th Century. Sugar is
produced in around 122 countries across the world. Most
of them are situated in between 350S and 350N of the
Equator with altitudes ranging from sea level above 700
meters and with varying climatic conditions and soils.
About one third of the world’s sugar production is
contributed by the five countries viz., Cuba, Puerto Rico,
Dominican Republic, Jamaica and Trinidad. Columbus
introduced sugarcane to American in his second voyage
which led to the rapid development of sugar
manufacturing in tropical America. The other settlers,
Spanish, Portuguese and Dutch spread sugar
manufacturing rapidly into many parts of America. During
the 13th century, sugar cane cultivation started in all the
countries in the Mediterranean. After that Mediterranean
became the sources of supply of sugar cane to Europe and
Africa. Out of the 122 sugar producing countries, 67
produce sugar from cane and 55 from beet. Asia ranks first
in respect of area under sugarcane, followed by South
America, Central America and the Caribbean. Sugar beet is
mainly produced in Europe and to a lesser extent, in Asia
and North America. Brazil, India, Thailand, Australia and
Cuba are the largest sugarcane producing countries.
Cooperative Sugar Industry in Maharashtra: A
Historical Background:
Maharashtra state is located geographically in the world’s
most ideal belt for growing sugarcane. It was a late starter
in sugarcane cultivation compared not only to other
countries located in this belt but compared even to other
areas in India such as Uttar Pradesh and Bihar. These
Northern States situated in subtropical belt are not located
in the ideal belt. The first sugar factory in Maharashtra was
established in 1919. This was the Belapur Sugar mills at
Haregaon in Ahmednagar district. The second sugar
factory was established in 1930, viz. the Walchand Sugar
factory. In 1930 tariff commission was appointed to
examine the need of protection to the sugar industry. The
tariff commission recommended protection for a period of
fifteen years. The government of India not only granted
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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
protection to the sugar industry but also adopted a
favorable policy and provided incentive to the industry.
Due to the new policy, 13 sugar factories were established
in Maharashtra by the end of the Second World War. All
these factories are private and joint stock companies.
Before independence there was not a single cooperative
sugar factory in Maharashtra . In 1948, the first
cooperative sugar factory was established in Maharashtra
in the Ahmednagar district, viz. the Pravara Cooperative
sugar factory. From this period onwards, large number of
cooperative sugar factories have been established in India,
especially in Maharashtra. Now sugar factories have
become a dominant aspect of agro industrial picture in
Maharashtra.
Sugar Co-Operatives in Kolhapur District:
The Kolhapur district of Maharashtra lies between 15o 43'
and 17o 10 ' north latitude and 73o 40 and 74o 42 East
longitude in the Krishna, Panchaganga basin. It is bound on
the north by Satara and Sangli Districts, on west by
Ratnagiri District and on the east and south by Belgaum
District of Karanataka state. The main rivers of the district
are Krishna, Warana, Panchaganaga, Doodhganga, Kumbhi-
kasari, hiranyakeshi which are helpful for irrigation and
sugar cane production. This area lies under the tropical
belt and its hot climate and humid atmosphere are
favorable for the growth of sugarcane.
IV. PROFILE OF SAMPLE SUGAR UNITS
Researcher has selected following sugar units from
Kolhapur District for study-
Unit
Sugar Industry Name
Establishment Year
No
Tatyasaheb Kore Warana Sahakari
A Sakhar Karkhana Ltd., Warnanagar Tal 1983
Phanala, Dist Kolhapur
Shri. Datta SSK Karkhana Ltd.
B 1969
Dattanagar, Shirol
Jawahar Shetkari Sahakari Sakhar
Karkhana Ltd., Kallappaanna
C
Awadenagar, Hupari Yalgud, Tal.
1990
Hatkanangale, Dist. Kolhapur
Chha. Rajaram Sahakari Sakhar
D Karkhana Ltd. Kasaba Bavada , Tal- 1984
Karveer
V. MANAGEMENT PROBLEM
Some of the sugar units make heavy investments in ERP
implementation but they are not getting real benefits of
ERP system. Now days ERP implementation in sugar
industry is growing, but due to the lack of knowledge
regarding ERP implementation, failure rate also increases.
ERP implementation is one of the most important and
costly affair. Some sugar units especially in western
Maharashtra are switched towards ERP implementation
since 2007-08 Organizations spent huge amount of money
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
for ERP implementation but they are not getting desired
results from ERP solution. Researcher done initial
discussion with EDP Managers of two sugar units who are
implementing ERP solution and according to that
discussion these units are facing some problems like
exceeds the budget of the project, delays in
implementation and ERP implementation planning
mismatch etc. So the research problem is to study the
present status and issues related with ERP implementation
in sugar units.
VI. OBJECTIVES OF STUDY
Research work is undertaken to suffice following
objectives
1. To find present status of ERP implementation in
cooperative sugar units.
2. To identify problems in ERP implementation in
cooperative sugar units.
VII. SCOPE OF STUDY
The geographical scope of present study is confined to
cooperative Sugar factories in Kolhapur District where ERP
implementation is done. The conceptual scope of study is
confined to ERP concept, implementation life cycle, ERP
related technologies and infrastructural components
required for ERP. The researcher was use various
statistical tools for data analysis viz. averages, SD,
correlation coefficient etc.
A. Conceptual Scope: The conceptual scope is focusing on
ERP concepts, ERP modules, ERP products and ERP
implementation methodology.
B. Analytical Scope: The data collected is analyzed with
the help of statistical tools Excel and SPSS.
VIII. SIGNIFICANCE OF STUDY
1. It will help the sugar industry to design the exact
required ERP software solution.
2. This study will assist the top management for
effective implementation of ERP and take suitable
decisions.
IX. RESEARCH METHODOLOGY
The study is descriptive inferential in nature and data is to
be collected by using survey method..
Instrument: A structured schedule is prepared for
collecting data from ERP users; based upon ERP
implementation methodology used by vendors and EDP
I/Cs of Cooperative sugar units and personally
administered by the researcher to solicit information from
the sample..
DATA COLLECTION
 Primary Data: The researcher has used structured
questionnaire to collect primary data. Data regarding
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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
user’s opinion on ERP implementation activities by below table. This response helped researcher to analyze
Sugar factories and opinion of steering committee the link between parameter selection and the benefits
members, ERP vendors is obtained by interacting with received by the sugar industry based on these criterions.
these peoples Table No.2: Parameters used for Selection of ERP

Sr. Parameter Unit A Unit B Unit C Unit D Total
Secondary Data: The necessary secondary data such No

as concepts of ERP has been collected from sources

like documents, libraries, magazines, published Yes Yes Yes Yes Yes No

reports, published sources such as journals, books,

articles, Research papers, library and web sites. Functional fit with 7 16 12 6 41 28
1
company’s business (36.8%) (76.2%) (63.2%) (60.0%) (59.4%) (40.6%)

Degree of
SAMPLE DESIGN integration
13 10 10 4 37 32
2 between various
In Kolhapur district there are seventeen cooperative components of ERP
(68.4%) (47.6%) (52.6%) (40.0%) (53.6%) (46.4%)

system
sugar units are working out of these units six units are 11 12 11 5 39 30
3 Flexibility (57.9%) (47.6%) (57.1%) (50%) (56.5%) (43.5%)
using ERP systems and researcher has taken four units for
study. 4 Complexity
5 10 12 4 31 38
There are 226 users using ERP system in these four units (26.3%) (47.6%) (63.1%) (40.0%) (56.5%) (44.5%)

and sample size is calculated by using Solvins formula as

below: 5 User Friendliness
8
(42.1%)
12
(57.1%)
11
(57.8%)
5
(50%)
36
(52.2%)
33
(47.8%)

n= N/1+N (e)2 5 14 6 4 29 40
Quick
Where, N= Total population 6
Implementation
(26.3%) (66.6%) (31.6%) (40.0%) (42.0%) (58.0%)

e=Error tolerance (10%) 7

Ability to support
multi-site planning
15
(78.9%)
10
(47.6%)
11
(57.9%)
3
(30.0%)
39
(56.5%)
30
(43.5%)
n is total sample size & Control
Client Server 15 14 13 4 46 23
n=226/ 1+ 226 (0.10)2 8
Capability &
Database
(78.9%) (66.7%) (68.4%) (40.0%) (66.7%) (33.3%)

= 226/3.26 Independence
16 15 15 7 53 16
= 69.32 9 Security (84.2%) (66.7%) (78.9%) (70.0%) (76.8%) (23.2%)

n =69 Availability of
4 14 12 5 35 34
10 (21.1%) (66.7%) (63.1%) (50%) (50.7%) (49.3%)
The method used for selection of sample is stratified Regular Upgrades

proportionate random sampling method in which each (Source: Primary Data)

sugar unit is considered as stratum. Following table
shows unit wise sample size. Above table depicts that all units are evaluated ERP
Table No.1: Sample Size product before selection and overall 59.4% respondents
Unit Unit Name No. of Sample size are opined that functional requirement fulfillment by ERP
Code ERP Selected product is evaluated at the time of ERP selection, 53.6%
Users
respondents says that Integration of various subsystems is
A. Tatyasaheb Kore Warana SSK 64 19
Ltd., Warnanagar evaluated, 56.5% respondents opined that flexibility,
B. Shri Datta SSSK Ltd. Shirol 68 21 complexity and ability to support multisite planning and
C. Jawahar SSK Ltd., 61 19 control of ERP product is considered at the time of ERP
Kallapaawadenagar-Hupari
selection.
D. Chh Rajaram SSK Ltd., Kolhapur 33 10
It is revealed that 52.2% respondents say that user
Total 69
(Source : Primary Data) friendliness of ERP software is considered for ERP package
selection whereas 50.7% respondents are opined that
DATA ANALYSIS availability of regular updates is considered for ERP
The data collected from primary and secondary sources package selection. In case of Client Server Capability &
will be analyzed by using statistical tools viz. Percentage, Database Independence criteria for ERP selection, 66.7%
measures of central tendency. respondents are agreed.
Above table also shows that 76.6% respondents opined
A. ERP SELECTION CRITERIA: that Security feature of ERP software is considered ERP
For selection of ERP package different standard selection but 42% respondents says implementation
parameters are used in industry and researcher has taken period required is considered at the time of ERP selection.
opinions of respondents regarding various parameters From above table it has been concluded that all units
used by sample units for selection of ERP vendor. Unit considered various parameters for ERP selection but
wise opinions of respondents from selected sugar security and client server capability of product are
industries regarding to ERP selection criteria are shown in parameters considered as prominent for ERP selection.

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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
B. PROBLEMS IN ERP IMPLEMENTATION: Above table consist of respondents opinions with regard to
Researcher has gathered opinions of ERP users about problems in ERP implementation in Unit D. It revealed
various problems related to ERP implementation using unavailability of trained user and unreliable vendor are
liker scale and mean and standard deviation is calculated. prominent problems as mean is 1.9. However other
Unit wise analysis is given as below. problems are data integration, lack of business
Table No.3: Problems in ERP Implementation reengineering, improper suggestions from consultant,
Unit Unit Unit customization issues, requirement gaps, complexity of
Sr. ERP Implementation Unit A B C D
application etc. as mean is between 2.1 to 2.5.
No. Problems
Mean Mean Mean Mean Overall it is observed that all sample units encounter the
Integration of different problems in general and it intensity differs as per unit and
1 types of data was a big 2.1 2.5 2.5 2.3 their management.
problem

2
Users not well trained to
2.6 3.1 3.0 1.9 C. STATUS OF IT TRAINING ORGANIZED BY SUGAR
use the system
UNITS
Vendors are very Researcher used data generated by training need
3 2.8 2.0 2.8 1.9
unreliable
assessment and worn it to know the frequency of training
Customization of ERP to
4 organizational needs took 2.5 2.5 2.7 2.1 and training area imparted to employees of the sample
long time sugar units.
Improper Suggestion by Table No. 4: Status of IT Training
5 Consultant for selection of 2.9 2.5 2.6 2.5
Unit A Unit B Unit C Unit D
ERP Training
Sr
Lack of Top management Area
6 2.9 3.0 3 2.4 Y N Y N Y N Y N
involvement
Lacking in Business IT 1
7 2.7 2.5 2.5 2.2 1 5 6 15 4 15 1 09
Reengineering Awareness 4

8 Heavy gap in requirements 2.6 2.2 2.8 2.3 System

1
2 Security and 3 4 17 5 14 2 08
6
Audit
9 ERP system is too complex 2.8 2.1 2.9 2.6
Hardware
1
3 and 3 4 17 3 16 2 08
6
(Source- Primary Data) Networking

Recent 1
Above table comprise viewpoint of respondents towards 4
Trends in IT
2
7
4 17 3 16 0 10

problems encountered by Unit A in ERP implementation. It

is noticed that the mean value for all problems is between
2 to 3. It means Unit A is came across ERP implementation
problems such as data integration, vendor unreliability,
customization issues, inadequacy of consultancy,
management negligence, lack of business reengineering,
huge gap in requirement and complexity of ERP software.
It signifies for Unit B that lack of top management
involvement in ERP implementation and untrained users
are prominent problem as mean of these parameters is 3.0
and 3.1 respectively.
However other problems are also noticed viz. vendor’s
unreliability, complexity of ERP product, Heavy gaps in
requirement, lack of business reengineering, integration of
various subsystems since mean value is between 2 to 3.
Above table comprises opinion of respondents about
problems in ERP implementation in Unit C. It indicates that
data integration, lack of business reengineering, improper
suggestions from consultant, customization issues, vendor
unreliability, requirement gaps, complexity of application
etc are the prominent problems encountered in ERP
implementation in Unit C, as mean lies between 2.5 to 2.9.
5 ERP Usage 19 0 20 1
1
0 10 0
9
(Source: Primary Data)
Above table shows opinions of respondents from Unit A
regarding IT trainings conducted by organization. In case
of IT awareness training only 26.31% respondents gets
training and it is given occasionally, 15.78% respondents
are opined that system security & audit related and
hardware & networking training is provide occasionally
whereas 10.52% respondents says that training related to
recent trends in IT is organized. All respondents are
opined that ERP usage training is provided but its
frequency is very less.
In Unit B, 28.57% respondents opined that IT awareness
training is organized , 19.04% respondents opined that
training for System Security and Audit, Hardware and
Networking and Recent Trends in IT is provided by
organization. ERP usage training is availed by 95.23%
respondents. From above table it has been concluded that

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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
organization is lacking in providing IT training except ERP dissatisfied whereas 13.04% users are neutral about ERP
usage training. systems in their organization.
In Unit C, ERP usage training is provided to all users, From above interpretation it has been concluded that more
26.31% users opined that system security and audit than half of the users are not satisfied about ERP systems
related training is organized whereas 15.78% opined that in organization. Researcher observed that 57.96%
hardware & networking, recent trends in IT related respondents from the sample units are not happy with ERP
training is provided by organization. Though organization systems in organizations.
provided ERP usage training to all users but they are
lacking in providing training in other areas. X: CONCLUSION
In Unit D, 10% respondents are agree on organization In the light of above observations, discussions and
provides IT awareness training. 20% respondents opined observations on site the following conclusions are derived:
that System Security and Audit and Hardware and Irrespective of the size of the sugar units, the status of ERP
Networking training are provided by organization whereas implementation is more or less the same in the general
no training is provided related to recent trends in IT. In management functional area of all the units. All the units
case of ERP usage training all respondents are availed are performing the activities of their finance, agriculture
training but frequency is very low. From above department by using ERP. In spite of the major role of
interpretation it has been concluded that Unit D is also Engineering and Manufacturing departments in the
lacking in providing IT related training. process of cost reduction and quality improvement, most
From analysis related to IT training it depicts that top of the sugar units have neglected from ERP
management is unaware about importance of training in IT implementation. All ERP implementation issues are
field in general and ERP implementation in specific. encountered in organization and customization, untrained
users and unreliability of vendors are prominent problems
D. SATISFACTION ABOUT ERP SYSTEM found in ERP implementation. It is also found that more
Researcher has collected opinions of ERP users regarding than half (60%) of the ERP users having education
to satisfaction about ERP system as highly satisfied, qualification below 12th standard. The suggestions offered
satisfied, neutral, dissatisfied and shown in below table. would be of immense help to sugar units under study in
Table No. 5: Satisfaction about ERP System particular and cooperative sugar industry in general for
Unit Highly Satisfied Neutral Dissatisfied Highly furthering its ERP implementation base. This, in turn,
Code Satisfied Dissatisfied
Unit 2 4 2 8 3 would result in efficient and effective management of
A (10.52%) (21.05%) (10.52%) (42.10%) (15.81%) cooperative sugar units.
Unit 4 7 3 4 3
B (19.04) (33.33%) (14.28%) (19.04) (14.28%)
Unit 3 5 3 5 3 REFERENCES
C (15.81%) (26.31%) (15.80%) (26.31%) (15.80%) 1) W.Mc. Whinney, C.R.Murry (1974), “Digital computer
Unit 2 2 1 4 1
D (20.00%) (20.00%) (10.00%) (40.00%) (10.00%)
tool for sugar factories”, Proceedings of International
Total
11 18 9 21 (30.43%) 10 (14.49%) Conference.
(15.94%) (26.08%) (13.04%)
2) Liang Zhang, Matthew K.O. Lee, Zhe Zhang1, Probir
(Source: Primary Data) Banerjee. (2002). “Critical Success Factors of
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satisfied, 21.05% users are satisfied, 42.10% users are 36th Hawaii International Conference on System
dissatisfied, 15.81% users are highly dissatisfied whereas Sciences (HICSS’03).
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organization. In Unit B 19.04% users are highly satisfied, conference on “Cooperative Sugar Industry in
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14.28% users are highly dissatisfied whereas 14.28% at Pune.
users are neutral about ERP system in organization. In Unit 4) Dnyneshwar Pisal, Dr. Ajay kumar, VikasKakade and
C, 15.81% users are highly satisfied, 26.31% users are Nileshchavan(2012), ”Computerized model for
satisfied, 26.31% users are dissatisfied, 15.80% users are sugarcane harvesting for effective planning and
highly dissatisfied whereas 15.80% users are neutral about control in cooperative sugar factories in pune district.”
ERP system in organization. In Unit D 20.00% users are IJCSR ,Vol No.1, IssueNo.9.
highly satisfied, 20.00% users are satisfied, 40.00% users 5) Rajendra Kumbhar,(2011), “ERP system for effective
are dissatisfied, 10.00% users are highly dissatisfied management of cooperative sugar industries-A case
whereas 10.00% users are neutral. In all units 15.94% study of sahyadri SSK, ShirawadeKarad”, International
users are highly satisfied, 26.08% users are satisfied,
30.43% users are dissatisfied, and 14.49% users are highly
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 Proceedings of International Conference on Advances in Computer Technology and Management (ICACTM)
In Association with Novateur Publications IJRPET-ISSN No: 2454-7875
ISBN No. 978-81-921768-9- 5
February, 23rd and 24th, 2018
Journal of Information Technology and Knowledge 7) Amit Pande and Varda Inamdar (2015)”,
Management, Volume 4, No. 1, pp. 33-37 Understanding an ERP design with respect to
6) Haridas B.Jogdankar and Minakshi V.Waykole(2014) cooperative sugar industry in Maharashtra”, IJMSS
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