Professional Documents
Culture Documents
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2. Marketing Audit
Complete the Marketing Audit begun in Week Two, using the Marketing
Audit Overview as a guide.
a. Executive Summary
b. Table of Contents
History
There are some major events in the life of the Coca-Cola Company that
have an impact on the company today, these include:
1894: The drink gets put into bottles- the beginning of the portable
drink.
1923: Robert Woodruff becomes new company president- vision for the
company was to make Coca-Cola within “arms reach of desire, across the
globe”
1941: America enters WWII, Woodruff orders that “every man in uniform
gets a bottle of Coca-Cola for 5 cents, wherever he is, and whatever is
costs the company.”- This strategy helped introduce the Europeans to
the beverage for the first time. By the time peace came, Coca-Cola was
already doing business overseas. Coca-Colas “post-war America” that
it painted in its advertisements was alive with optimism and prosperity-
happy couples at the drive-in, carefree moms driving big yellow
convertibles thus it incorporated itself into what we now know as the
American Culture.
1971: “I’d like to buy the World a Coke” advertised for the first
time- embodying the international appeal of Coca-Cola.
1978: the only foreign company selling packaged cold drinks in the
People’s Republic of China.
2006: More than 1.3 billion servings from a brand of The Coca-Cola
Company each day.
Background
Coca-Cola's sales volume increased for the second consecutive year with
an 8% increase over 1994 totaling $232.8 million. Their stock price
nearly doubled over the previous year with a closing market price of
$4.30 in 1994 and a closing market price of $8.50 in 1995. The earnings
per share for 1995 were 0.01 per common share compared to a net loss of
$0.47 in 1994. The earnings per share had a net loss since 1991.
Importantly, Coca-Cola was able to decrease their long term debt by $18
million throughout 1995. They still have high interest payments but
will continue to pay off their debt in the future. Their debt-to-assets
ratio shows they are increasing relying on borrowed funds to finance
their investments. Their debt-to-equity ratio reveals that they have a
high debt balance in their capital structure.
Analysis
Strategy
Goals
Product
Market Scope
Competitive Premise
Superior efficiency
The company's Vision 2000 initiative focuses on measuring how they will
become the best beverage company in the world by the year 2000. This
builds on the progress that was started with the restructuring and
re-engineering in 1993. Vision 2000's ultimate objective is to increase
shareholder value. This goal will be achieved through improving the
link between strategy and operations, improving competitive advantage,
removing unnecessary complexity from the business area, and improving
productivity.
Over the past few years, the company established various cost saving and
revenue enhancing programs. In 1993, the company cut costs by closing
some bottling plants and decreasing the work force. As the result, the
company reduced a significant among of net loss in 1994 and achieved a
net income in 1995. In 1995, the company launched a revenue enhancing
campaign, called Operation RED. It was designed to grow per capita
consumption in all of the company's product lines. These strategies
resulted in significant growth in gross profit and a decrease in
operating expenses.
Superior quality
Superior innovation
Environment
Competition
In 1994, Cott beverages held 25% of the soft drink market share.
Coca-Cola and Pepsi were determined to regain their market share and
were partaking in price wars. They reduced their price as much as 25%,
which put Cott in a difficult position. It is also harmful for
Coca-Cola to partake in such activities because they could potentially
decrease their total sales revenue. It is very important for Coca-Cola
to maintain a healthy market share because of the flat nature of the
soft drink market. Growth in this industry comes from increasing your
market share.
Government Regulations
Human Resources
Technology
Manufacturing
One major cost of production for the company is the cost of the
aluminum. Throughout the beginning of 1995, the cost of aluminum
increased. Due to the increase, the company decided to switch from
aluminum to steel cans with $70 per ton of steel compared with $1500 per
ton of aluminum.
Marketing
Throughout 1995 the company continued to capture new markets with the
introduction of new brands and products. They introduced 5 new brands of
Fruitopia fruit flavored iced teas. Fruitopia sales increased by 400%
throughout 1995 and became one of the leading non-carbonated beverages
in convenience stores. Non-carbonated drinks represent one of the
company’s key opportunities to increase revenue in the future. The
company's non-carbonated beverage volume grew by 25.6 percent over 1994.
Service
The company has a 1-800 number for customers who are interested in
obtaining information on the company. They ensure that they are
portrayed as an approachable and caring company to their consumers and
customers.
Values
Organization
Structure
Coca Cola Beverages Ltd. has a functional structure (see exhibit #6).
By establishing the functional structure, the organization becomes more
specialized and productive in each function. By focusing on the best way
to divide into functions, Coca Cola has created core competencies that
allowed its products to outperform its competitors.
Culture
The soft drink industry is very competitive and the management team of
Coca-Cola doesn't expect any change in the future. The company faces
the difficulty of generating year on year profit growth in a market that
is essentially flat. In order to grow in this industry, you need to
increase your market share.
Coca-Cola faces the difficulty of keeping costs low and producing high
quality products at the same time. In a highly competitive industry,
there is an increasing downward pressure on sale price. Their Vision
2000 initiative shows that the company is serious about becoming the
best beverage company in the world by the year 2000. They need to
continually evaluate their current strategies to see if they are in line
with the year 2000 goals.
The company also needs to continue working closely with their suppliers.
It is important to try and keep their product costs low. They could
face rising costs of steel and sweetener in the future.
With the increasing popularity of juice and bottled water, the company
may find their major brand sales shifting from carbonated to
non-carbonated beverages. Currently, 76% of their brand sales volume is
from their Coca-Cola and Sprite line. This may require the company to
shift their focus and target their marketing efforts more to the group
of individuals who drink bottled water, sport drinks, and juices.
Coca-Cola, with their various 1995 initiatives, seemed prepared for the
year 2000. They have various programs that will bring them closer to
their goals.
There are many factors, internal as well as external that impact the
planning function of management within an organization, and Coca-Cola is
no exception. More than a billion times every day, thirsty people
around the world reach for Coca-Cola products for refreshment.
Coca-Cola is the most popular and biggest-selling soft drink in history,
as well as the best-known product in the world. The Coca-Cola franchise
covers a population of approximately 398 million people. Coca-Cola
Enterprises employs approximately 72,000 people who operate 463
facilities, 54,000 vehicles and approximately 2.4 million vending
machines, beverage dispensers and coolers.
Rapid Change
Globalization
Technology
E-Business
Innovation
The market today is always changing. A company must be in tune with what
consumers want. Consumers get bored, and often want new products. In
order to meet the wants and needs of customers a company must introduce
new products or services (Bateman &Snell, 2003). Coca-Cola in an effort
to meet customer’s needs created C2 which is a low carb soft drink.
This was in response to the low carb diets and the demands of consumers.
They also intend to launch a new soft drink called Coca-Cola Zero.
This is a zero calorie soft drink. Knowing the importance of innovation
the Coca-Cola Company has always strived to create new products. They
already have Coke with Lime, Lemon, Vanilla and Cherry. Raspberry will
be the new flavor added to Coke coming soon. They also have plans to
sweeten Diet Coke with Splenda, a sugar substitute that is safe for
diabetics” (Coca-Cola, 2004).
Diversity
Ethics
The Coca Cola Company seems to pride itself on the ethical foundations
of honesty and integrity. Coca Cola believes that these two ethical
foundations are “the cornerstone values of the Coca-Cola Company”
(Coca-Cola, 2004). The following from The Coca-Cola Company regarding
their employee’s obligation to uphold the company’s ethical
standards, “As company representatives, we all have the responsibility
to act in every situation according to the highest standards of ethical
conduct” (Coca-Cola, 2004). Coca-Cola institutes that its employees
are the representation of the ethical standards behind the product.
Coca-Cola has had some challenges throughout its existence as a company
(i.e. “New Coke”) and has felt the need to face each and every
situation with Honesty and Integrity, believing that in order to remain
valid and legit in the market place, a company must retain its ethical
standards at all times.
Coca Cola plays a major in its industry, not only in the U.S, but also
all over the globe. Coke is single handedly the most popular soft drink
anywhere, beating out its competition, Pepsi Co. Overseas, Coke has
established its empire from South America to Africa to all of Asia and
Europe. Coke is the world's top soft-drink company. The Coca-Cola
Company owns four of the top five soft-drink brands (Coca-Cola, Diet
Coke, Fanta, and Sprite). Among its other brands are Barq's, Fruitopia,
Minute Maid, PowerAde, and Dasani water. In the US it sells Group
Danone's spring water brands (Dannon and Sparkletts). Coca-Cola sells
Crush, Dr Pepper, and Schweppes outside Australia, Europe, and North
America. The firm, which does no bottling, sells about 400 drink brands,
including coffees, juices, sports drinks, and teas, in some 200 nations.
Coke’s position is so powerful in the market that it is the second
most recognized word anywhere in the world after “OK.” Even though
many nations overseas feel the impact that Coke has, the individuals at
Coke has assured that their presence is felt here in the US also. Coke
has established itself into many facets in the US that makes this
company stand out. For instance, Coke makes a continuous effort to
introduce a new product, i.e. new Vanilla Coke. Coke also boosts its
market positioning the states with the many youth partnerships, TV
commercials, sports, music, and community service.
Like many companies, Coke is far from perfect and like many other
companies may sometimes go through their share of crisis and their fair
share of big decisions. Recently, it was reported in the Boston
Business Journal, that Coca Cola is going to sign an eight year
extension with there long time team sponsor, world champion Boston Red
Sox. This deal was brought because of the clubs big success and to
commensurate the attendance and market size of Boston. Since Coke is
the clubs most active sponsor, the deal solidifies Coke as a major
player within major league baseball. This move is especially
significant because Pepsi is Major League Baseball’s official soft
drink sponsor; however Coke is attempting to acquire this from its
competition by getting pouring rights in all of the parks, which it
already has in about half of the MLB ball parks.
Ratio Analysis
Market Value
The most popular price ratios used are the Price/Earnings ratio and the
Price-Cash flow Ratio. Both of the following ratios measure or try to
measure the value of a companies stock. In term of Coke, their current
P/E ratio is 21.7 and the industries current P/E ratio is 20.3. What
does all of this mean? Well when analyzing the P/E ratio of Coke
compared to the industry, Coke appears to be value stock. This means
that compared to the industry, Coke’s P/E ratio is relatively equal so
this investment would represent a good investment value. The second
popular price ratio is the price-cash flow ratio, which is defined as
the current stock price divided by the current cash flow per share. In
regards to Coke, there price cash flow ratio is 18.20 compared to an
industry average of 13.5. Also when analyzing, we took into
consideration Cokes earnings per share (EPS); since there EPS is 6.60
which is lower than there cash flow of 18.20 than you can assume that
this is a signal of good quality earnings. This makes Coke an
interesting stock to consider.
Recent tracking of Coca Cola Co. shows volatility in stock price. The
exhibit 1 on page 6 shows a stock price chart for the months of October
and November. Coca- Cola is traded on the New York Stock Analysis
(NYSE). The Coca-Cola Co. (KO) stock price hit a 52- week low of $38.30
on October 26th 2004, Just 4 days after Coca-Cola Co. announced 3
quarter earnings for 2004. The announcement on October 21st 2004
reported earnings per share of $0.39, compared with $0.50 for the prior
year’s third quarter. Due to the impact of weak operating conditions
in key business units, particularly North America, Germany and in
Northern Europe and other operating charges, operating income for the
3rd quarter declined 24%. Coca-Cola Co. announced on Nov.11th 2004 a
lowering of long-term targets and increase in spending on innovations
and marketing. The market responded by trading the highest volume in the
last two months of almost 20 million shares. Overall stock price in the
last 3 months have declined -11.52%. Overall the stock price has been
not indicated any big changes between October 18th and November 22nd,
with $39.24 and $39.87 respectively.
After lower expectations for the future and a decrease in earnings due
to operation costs and weak sales the company is increasing their
investment in the innovation research and marketing. The Wall Street
Journal reported that the average response of investment analysts is
that “holding” the stock is the best choice for an investor. At this
point, as conservative investors, Jimmy, Reueul and Javier would not
short sell Coca-Cola stock because liquidity ratios are lower than the
industry average. Coca-Cola’s current ratio and quick ratios are 1.02
and .74 compared to the industry averages of 1.21 and .86. On the other
hand if you invested 10,000 on Coca-Coca Co. common stock on October
18th 2004, the value of your investment today would be 10,247.20. Due to
the jump in price from $39.24 to $40.39 you would have earned 2.47% on
your investment. In conclusion, the Coca-Cola Co. is a profitable
investment. Depending on the type of investor, decisions made will
determine your return on your investment with the Coca-Cola Co.