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  • Example of Quality KPI

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    Sanjeev Nair
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    Customer satisfaction surveys aimed to achieve 100% feedback but fell short in Q2. Inspections reports were to be submitted within 1 day of completion and audit findings closed out by proposed dates, with both targets achieved in Q2. Rework was not to exceed 1% of monthly inspections and customer complaints responded to within 1 day, with results for these in Q3 and Q4.

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    a simple example of setting quality KPIs

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    Customer satisfaction surveys aimed to achieve 100% feedback but fell short in Q2. Inspections reports were to be submitted within 1 day of completion and audit findings closed out by proposed dates, with both targets achieved in Q2. Rework was not to exceed 1% of monthly inspections and customer complaints responded to within 1 day, with results for these in Q3 and Q4.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    221 views1 page

    Example of Quality KPI

    Uploaded by

    Sanjeev Nair
    Customer satisfaction surveys aimed to achieve 100% feedback but fell short in Q2. Inspections reports were to be submitted within 1 day of completion and audit findings closed out by proposed dates, with both targets achieved in Q2. Rework was not to exceed 1% of monthly inspections and customer complaints responded to within 1 day, with results for these in Q3 and Q4.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 1

    QUALITY KEY PERFORMANCE INDICATORS 2018

    Q1
    KPI Target Area Q2 Results Q3 Results Q4 Results
    Results

    Customer Satisfaction Surveys Achieve 100% on customer feedback surveys Operations

    Submit inspection reports within 1 working day Operations


    Report Submission to client of completion
    Rework not to exceed 1% of monthly inspection Operations
    Respond to client with action plan within one
    Customer complaints working day of receiving complaint Operations
    Ensure close out of all audit findings within
    Audit findings close out proposed dates Operations

    LEGENDS
    ACHIEVED
    MISSED

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