5-Why Analysis and Action Summary

For instructions / training go to dmaictools.com

Competed by

Facility / Location 5-Why Completion Date 5 Why Ref #

Problem Statement 1st Why 2nd Why 3rd Why 4th Why 5th Why

Starting with problem

statement, ask why the
problem occurred. Continue
asking why until the root
cause is reached.

PREVENTION
CONTAINMENT
Yes

Does action need to be taken,

as a result of this finding?

Action owner

Target completion date

Current status
5-Why Analysis and Action Summary
For instructions / training go to dmaictools.com
Competed by
A
Facility / Location
Problem Statement
Starting with problem B C
statement, ask why the
Hydraulic fluid leak from
problem occurred. Continue forklift 24G.
asking why until the root
cause is reached.
CONTAINMENT
Yes
Cordon off and clean floor
where the leak occurred
Does action need to be taken,
as a result of this finding? H I
Action owner Jimmy Gaudreau
Target completion date 3-Feb
COMPLETE
Current status
Complete summary information,
Susan Jennings (plant manager), Ray Blouin (maintenance), Rich Matthews (facilities), Ken Lime (Toyota Forklift Div) A this is best done in a team setting.
Airbags, Phoenix 5-Why Completion Date 31-Jan 5 Why Ref # 20_01_A
Note the problem statement, being
B as specific as possible.
1st Why 2nd Why 3rd Why 4th Why 5th Why
D E F G C G
The hose had delaminated Wrong hydraulic fluid was Mechanics were not aware We do not have written Ask why the problem occurred,
Hydraulic hose burst
from the inside out used of the fluid requirement maintainence procedures
andwhy each subsequent answer
occurred, until the root cause is
reached.
Note - While most root causes are
found by the 5th Why, many are
PREVENTION found at the 3rd or 4th.
Replace with new hose, get N/A Change out fluid in all Cover in shift huddles with Create maintenance
forklift back in operation forklifts all mechanics procedures in shared folder
and develop PM rollout
plan for facility H M
J K L For each column, starting with the
M problem statement, list any actions
that the team will take. As we move
from right to left, the actions
Ray Blouin N/A Ray Blouin Rich Matthews Rich Matthews become more preventive and have a
greater long term impact.
6-Feb
N/A
20-Feb 3-Feb 7-May
COMPLETE N/A 3 of 7 complete, on track COMPLETE On track, next update 3/18
5-Why Analysis and Action Summary
For instructions / training go to dmaictools.com

Competed by Susan Jennings (plant manager), Ray Blouin (maintenance), Rich Matthews (facilities), Ken Lime (Toyota Forklift Div)

Facility / Location Airbags, Phoenix 5-Why Completion Date 31-Jan 5 Why Ref # 20_01_A

Problem Statement 1st Why 2nd Why 3rd Why 4th Why 5th Why

Starting with problem

statement, ask why the
Hydraulic fluid leak from The hose had delaminated Wrong hydraulic fluid was Mechanics were not aware We do not have written
problem occurred. Continue forklift 24G.
Hydraulic hose burst
from the inside out used of the fluid requirement maintainence procedures
asking why until the root
cause is reached.

PREVENTION
CONTAINMENT
Yes

Cordon off and clean floor Replace with new hose, get N/A Change out fluid in all Cover in shift huddles with Create maintenance
where the leak occurred forklift back in operation forklifts all mechanics procedures in shared folder
and develop PM rollout
plan for facility
Does action need to be taken,
as a result of this finding?

Action owner Jimmy Gaudreau Ray Blouin N/A Ray Blouin Rich Matthews Rich Matthews
Target completion date N/A
3-Feb 6-Feb 20-Feb 3-Feb 7-May
COMPLETE COMPLETE N/A 3 of 7 complete, on track COMPLETE On track, next update 3/18
Current status