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SOFT SOLUTIONS & MANAGEMENT SERVICES.

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BUSINESS ENGLISH

Introduction to the Essentials of Business English

What is Business English?


Types of Communication
Communication in Organizations
Business English vocabulary
Tone
a. Formal b. Informal

Cultural Components of Communication

Conventions, perceptions, values


Cultural variables
Gender sensitivity
Components of effective communication

Routine Business Correspondence

Internal business correspondence


a. Circulars b. Memos C. Office orders d. Notices
External business correspondence
a. Circulars b. Orders. c. Letters d. Enquiries

E-Correspondence

Business use of the internet


a. Email b. Attachments c. Website d. Domain
Internet etiquette
Business use of telecom, fax
Business use of sms.

Oral Business Communication

Telephone Skills
Interviews
Meetings
Group Discussions
Negotiations
Presentations

Writing Short Proposals and Reports

Types of short reports


Outline of long reports
Organisation

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