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  • Business Communication - Md. Asaduzzaman 20223085

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    The document discusses business communication, defining it as communication between people in an organization to carry out business activities. It outlines different types of communication including verbal, written, and non-verbal, and examines skills, processes, forms, networks, barriers, and ways to improve communication abilities that are important for effective business communication. The various elements, channels, and dynamics of communication are analyzed to understand how information is shared within and outside an organization.

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    The document discusses business communication, defining it as communication between people in an organization to carry out business activities. It outlines different types of communication including verbal, written, and non-verbal, and examines skills, processes, forms, networks, barriers, and ways to improve communication abilities that are important for effective business communication. The various elements, channels, and dynamics of communication are analyzed to understand how information is shared within and outside an organization.

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    6 views10 pages

    Business Communication - Md. Asaduzzaman 20223085

    Uploaded by

    Md. Asaduzzaman
    The document discusses business communication, defining it as communication between people in an organization to carry out business activities. It outlines different types of communication including verbal, written, and non-verbal, and examines skills, processes, forms, networks, barriers, and ways to improve communication abilities that are important for effective business communication. The various elements, channels, and dynamics of communication are analyzed to understand how information is shared within and outside an organization.

    Copyright:

    © All Rights Reserved
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    of 10

    1

    Business
    Communication
    Presented By -
    MD. ASADUZZAMAN
    EMBA-34
    ID – 20223085
    2
    Communication

    Communication is the process of passing information such as


    sharing ideas, opinions, facts, values etc.

    Types of communication
    A. Verbal
    B. Written
    C. Non-verbal
    3
    Business Communication

    The communication between the people in the organizations for the purpose of
    carrying out the business activities.
    4
    Skills for Business Communication

     Speaking well
     Writing well
     Displaying proper good manners
     Listening attentively
    5
    Process of Communication

    Elements of Communication
     Sender
     Receiver
     Selected Channel
    6
    Forms of Business Communication

    1. Internal-operational communication
    Those communications which occur in conducting work within a
    business.
    Ex- Orders and instructions, reports etc.
    2. External-operational communication
    Those communications which are done with the people outside of the
    business.
    Ex- communication with customers, suppliers or share holders etc.
    3. Personal communication
    Those communication by which opinion or feelings are shared.
    7
    Communication Network

    A. Formal Network
    When information flows through a pre-
    determined chain of command.
    B. Informal Network
    When information doesn’t flows
    through a chain of command.
    Sometimes it creates Grapevine.
    8
    Communication Barriers

     Difference in perception  Complexity of Organizational


     Incorrect filtering structure
     Language problem
     Poor retention
     Poor listening
     Differing Status
     Different emotional states  Lack Of Trust
     Information Overload  Inadequate communication
    structure
     Inattention
     Incorrect Choice Of Medium
     Time pressure
     Closed communication Climate
     Distraction/Noise
     Emotions
    9
    Ways to improve communications skills

     Prepare what to say.


     Put away distractions.
     Be respectful. 
     Be receptive to feedback.
     Prioritize interpersonal skills. 
     Be concise and specific.
     Simplify and stay on message.
     Telling a story.
     Be ready for different answers.
     Be aware of your emotions.
     Use empathy.
    10

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