SARAH KHOUNSAVATH

2816 W Alamos Ave #110

Fresno. Ca 93705
(559) 349-8195
SKYLAERIN@YAHOO.COM

SKILLS:
3 years+ in customer service and clerical experience. Excellent verbal and problem-
solving skills. Strong attention to details and high accuracy in carrying out task.
Ability to use multiple computer systems simultaneously. Computer skilled in desktop
tools, desktop programs, and Microsoft programs (word, excel, outlook and PowerPoint).

EXPERIENCE:

Conduent, Fresno, Ca — Customer Service Rep.

OCT 2015 - June 2018
● Answer customers questions and concerns.
● Review, Process and assist customers how to complete forms.
● Operate two screens while assisting customer and processing forms.
● Use computer systems and programs simultaneously while assisting customers.
● De-escalate and resolve any complaints & issues.

California Medical Legal Specialist, Fresno, Ca— Medical records clerk

JAN 2017 - FEB 2018
● Multitask by scheduling appointments and directing calls at a fast pace.
● Processed, filed and scan medical records into system and data entry.
● Copied and faxed medical records and work materials, organized incoming mail and
maintained files.

Alorica, Fresno, Ca— Customer Care Rep

MAY 2012 - OCT 2015
● Talks to customers over the phone, email, online chat to resolve questions and
concerns.
● Maintain and update customer information as necessary.
● Calmly attempt to resolve and de-escalate any issues.

EDUCATION:

Brightwood College, Fresno, Ca — Medical Office Specialist

Duncan Polytechnical, Fresno, Ca — Diploma