Syllabus MAN 5322

Technology & Operations Management (TOM)

Jakarta Class AP-35/B

LECTURER
Fahmy Radhi, MBA, Ph.D
Phone: 08122691835, E-mail fahmy_radhi@yahoo.com

COURSE DESCRIPTION
This course is designed to better understand and respond to the challenges confronting business
entities (both manufacturing and services) competing and collaborating in today’s increasingly
global and connected society. Technology & Operations Management (TOM) discipline has
broadened its focus to encompass the sustained value creation; through the integrated supply
chains and the development of new technologies. This course strives to help the students develop
capabilities in TOM that will enable them to enhance their organizations’ efficiency and
effectiveness. The theme of this course would thus be on implementing IT and lesson learned
from the best practices related to operations management.”

LEARNING OBJECTIVES
The basic objective of this course is to provide students with the fundamental knowledge of
Technology & Operations Management (TOM) function of an organization, especially for
business entities (both manufacturing and services).
After completion of this course, students are expected to be able to:
1. Understand the basic concepts of organization as a system, IT as a general, so the
students can apply this IT to the area of operations management.
2. Develop an understanding of the essential factors of IT to enhance the operation’s
efficiency.
3. Understand the values of IT as a tool to address operation problems.
4. Develop awareness of the critical factors of the operation problems faced by the
company, with emphasis on the proper IT system for effective decision making
process.

MAIN TEXTBOOKS
Heizer, J. B. Render, and C. Munson. 2017. Operations Management. 12th Edition. Upper
Saddle River, NJ: Pearson Education, Inc. [HRM]

Turban, E., L. Volonino, and G.R. Wood. (2015). Information Technology for Management:
Digital Strategies for Insight, Action, and Sustainable Performance 10th Edition.
Danvers, MA: John Wiley and Sons.[TVW]

1
EVALUATION METHOD
Midterm Exam 20%
Final Exam 20%
Presentation, Discussion, Participation 20%
Individual Big Paper 20%
Paticipation and activities 20%

COURSE SESSIONS
The course Technology & Operations Management (TOM) weighs 3 credit units which is held in
12 sessions of lectures and 2 sessions of exams @ 150 minutes. The following topics will be
discussed as indicated. The course syllabus provides a general plan for the course; deviations may
be necessary.

Session Topic Reading Materials

I Overview of Technology and Operations Management HRM 1, TVW 1
(TOM)

II Technology and Operation Strategy in a Global HRM 2, TVW 9

Environment

III Quality and Innovation in the era of to Digital Economy HRM 6, TVW 4
(Digital Networks)

IV Product Development & Process Design HRM 5,7

TVW 3
V Information Technology and Supply Chain Management HRM 11
TVW 10
VI Information Technology and Supply Chain Management HRM 11
TVW 10
Mid-term Exam
VII Inventory Management in Digital Era HRM 12
TVW 8
VIII Just In Time and Material Resources Planning HRM 14, 15
TVW 3
V System Development Managing Project & Program HRM 3
TVW 13
IX Group Presentation & Discussion 1 & 2 CASES 1, 2

X Group Presentation & Discussion 3 & 4 CASES 3, 4

XI Group Presentation & Discussion 5 & 6 CASES 5, 6

XII Class Review and Evaluation

Final Exam

2
ASSIGMENTS

Individual Assignment:
1. Make a paper between 10-20 pages with 1,5 space
2. Choose one of topics above as title, e.g. Implementation of Service Quality in Bank
Mandiri
3. Contents:
a. Chapter 1: Background
i. Reasoning in choosing the topic,
ii. Definition of the topic,
iii. Short Description of the company
b. Chapter 2: Literature Review related topic from text books and journal
c. Chapter 3: Implementation of the topic in the Company
d. Chapter 4: Conclusion and recommendation
e. References
4. Due date: in the same time with Final Examination

Group Assignment:
1. Make a paper 10-20 pages with 1,5 space from the Cases
2. Contents:
a. Short Description of the Case
b. Problem identification of the Case
c. Formulation of problem solving (theoretical and practical approaches)
d. Answer the Case Problem
e. References
3. Make Presentation material from the case using power point
4. Due date: in the same time with the group presentation