Product Service Manual - Level 1 2: Service Manual For Benq: LCD G2320Hd (D-Sub +Dvi-D +hdmi +black Bezel)

Applicable Country & Regions: China
Service Manual for BenQ:
LCD G2320HD
(D-SUB +DVI-D +HDMI
+Black Bezel)
Product Service Manual – Level 1~2

Version: 1st
Date:04-28-2009
Notice:
For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and
liability statements.
Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the
most recent version of this manual.
First Edition (April, 2009)

©
Copyright BenQ Corporation 2009. All Right Reserved.
1
23” LCD Color Monitor BenQ G2320HD
Content Index
Abbreviations & Acronyms ........................................................................................................................................3
1. About this Manual ...................................................................................................................................................5
1.1 Important ............................................................................................................................................................5
1.2 Trademark ..........................................................................................................................................................5
2. Introduction .............................................................................................................................................................6
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. ....................................................6
2.2 Safety Notice ......................................................................................................................................................6
2.3 Compliance Statement .......................................................................................................................................6
3. General Description ................................................................................................................................................7
4. Related service information...................................................................................................................................8
5. Product Overview ...................................................................................................................................................8
5.1 Monitor Specifications ........................................................................................................................................8
5.2 Packing .............................................................................................................................................................10
Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................12
Visual Inspection & Cleaning ..................................................................................................................................12
Software/Firmware Upgrade Process ....................................................................................................................12
Level 2 Circuit Board and Standard Parts Replacement ......................................................................................40
Product Exploded View ..........................................................................................................................................40
Six angles’ view ......................................................................................................................................................41
Block Diagram ........................................................................................................................................................49
Schematic Diagram ................................................................................................................................................51
Troubleshooting Guide ...........................................................................................................................................60
PCB LAYOUT .........................................................................................................................................................68
Appendix 1 – Screw List / Torque ...........................................................................................................................73
2
Abbreviations & Acronyms
ADC Analog to Digital Converter
AFC Automatic Frequency Control: control signal used to tune to the correct frequency
BenQ BenQ Corporation
BTSC Broadcast Television System Committee
CPU Central Process Unit
CVBS Composite Video Blanking and Synchronization
DLP Digital Light Processing / Texas Instruments®
DMD Digital Micromirror Device
DRAM Dynamic RAM
DVI Digital Video Interface
DVI-I Digital Video Interface-Integrated
EEPROM Electrically Erasable and Programmable Read Only Memory
FLASH FLASH memory
G-TXT Green Teletext
HDMI High Definition Multimedia Interface, digital audio and video interface
HP Head Phone
I2C Integrated IC bus
LED Light Emitting Diode
LVDS Low Voltage Differential Signal, data transmission system for high
MOSFET Metal Oxide Semiconductor Field Effect Transistor
3
NC Not Connected
NVM Non Volatile Memory: IC containing TV related data (for example, options)
OSD On Screen Display
PC Personal Computer
PCB Printed Circuit Board (or PWB)
RC Remote Control transmitter
Red, Green and Blue. The primary color signals for TV. By mixing levels of R, G
RGB
and B, all colors (Y/C) are
ROM Read Only Memory
SDA Data signal on I2C bus
SDRAM Synchronous DRAM
SW Sub Woofer / Software
THD Total Harmonic Distortion
VGA Video Graphics Array
Component video (Y= Luminance, Pb/ Pr= Color difference signals B-Y and R-Y,
YPbPr
other amplitudes w.r.t. to YUV)
Video related signals: Y consists of luminance signal, blanking level and sync; C
Y/C
consists of color signal.
4
1. About this Manual
The purpose of Service Manual is to provide a guide line to engineers to repair different models. The
appearance and capability is introduced in this Service Manual. It is better for repair engineer to have a rough
idea of this model through reading the Service Manual. Please do pay attention to the item part of the
disassembly when repair the machine and also do the protection of panel any time. When repairing the circuit
board, please follow the requirement of RoHS and refer to the circuit diagram and repairing process that
attached in the Service Manual. The method of firmware updated, the way of using the menu and some
information that may be used when repairing are also attached in the Service Manual that provide repair
engineer various choice.
1.1 Important
Only trained service personnel who are familiar with this BenQ Product shall perform service or
maintenance to it. Before performing any maintenance or service, the engineer MUST read the
“Important Safety Information”.
1.2 Trademark
5
2. Introduction
This section contains general service information, please read through carefully. It should be stored for easy
access place.
2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal
requirement by EU (European Union) for the global electronics industry which sold in EU and some counties
also require this requirement. Any electrical and electronics products launched in the market after June 2006
should meet this RoHS requirements. Products launched in the market before June 2006 are not required to
compliant with RoHS parts. If the original parts are not RoHS complaints, the replacement parts can be non
ROHS complaints, but if the original parts are RoHS compliant, the replacement parts MUST be RoHS
complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS requirement
before replace them.
2.2 Safety Notice

1. Make sure your working environment is dry and clean, and meets all government safety requirements.
2. Ensure that other persons are safe while you are servicing the product.
3. DO NOT perform any action that may cause a hazard to the customer or make the product unsafe.
4. Use proper safety devices to ensure your personal safety.
5. Always use approved tools and test equipment for servicing.
6. Never assume the product’s power is disconnected from the mains power supply. Check that it is
disconnected before opening the product’s cabinet.
7. Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow ESD safety
procedures while handling these parts.

8. Some products contain more than one battery. Do not disassemble any battery, or expose it to high
temperatures such as throwing into fire, otherwise it may explode.
9. Refer to government requirements for battery recycling or disposal.
2.3 Compliance Statement

Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your local
Laser Safety Compliance Requirements.
6
3. General Description
This new LCD (Liquid Crystal Display) monitor BenQ G2320HD offers numerous features and functions, for
example:
● TFT display (Thin Film Transistor; active matrix)
● minimal space requirements thanks to slim casing
● optimum ergonomic characteristics (totally distortion-free, excellent picture definition and color purity right into
the corners)
● high degree of brightness and good contrast
● high resolution (1920x1080)
● presentation of up to 16.7 million colors (in conjunction with an appropriate graphics card)
● automatic scanning of horizontal frequencies from 24 to 83 kHz and refresh rates (vertical frequencies) from 50 to
76 Hz (absolutely flicker-free)
● freely adjustable color alignment for matching the screen colors to the colors of various input and output
devices
● convenient operation via integrated OSD (On-Screen-display) menu
● VESA-DDC compatibility
● plug & play capability
● power management for reducing power consumption when the computer is not in use
● compliance with the recommendations in accordance with TCO’03
This operating manual contains important information you require to start up and run your LCD monitor.
This specification defines the requirements for the 23” MICROPROCESSOR based Multi-mode supported high
resolution color LCD monitor. This monitor can be directly connected to general 15-pin D-sub VGA, 24-pin DVI and
21-pin HDMI connectors, also supports VESA DPMS power management and plug & play function.
Additional information
Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always fixed. For the best
display performance, please set the display resolution to 1920x1080 pixels. This is called “Native Resolution” or
maximal resolution – that is, the clearest picture. Lower resolutions are displayed on a full screen through an
interpolation circuit. Image blurring across pixel boundaries can occur with the interpolated resolution depending
upon the image type and its initial resolution.
7
4. Related service information
This Service Manual contains general information. There are 2 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement
Service Web Site
eSupport URL: http://esupport.benq.com
5. Product Overview
5.1 Monitor Specifications
G2320HD
Panel model SEC LTM230HT01
Panel Type (TN / VA / IPS) TN
Panel Size 23"W
Display Area 509.76x286.742
Native. Resolution 1920x1080
Pixel Pitch 0.265
Display Brightness (Typ.) 300 nits
Contrast Ratio (Typ.) / DCR (Min.) 1000:1 (Panel) /40000:1 (DCR)
Viewing Angle (H/V), CR≧10 160/160
Display Colors 16.7M (6bit+Hi-FRC)
Response Time 5ms (Tr+Tf)
GtG response Time 2ms (Scalar OD)
NTSC ratio 72%
BenQ SenseyeTM Technology Yes
5 Modes (by hotkey)

BenQ SenseyeTM Preset Modes
Standard / Movie / Dynamic / Photo / s-RGB
Normal (6500°K) / Reddish (5800°K) / Bluish (9300°K) /

Video Color Temperature Selection
User Mode
Hor. Frequency (KHz) 24kz~83Kz
Ver. Frequency (Hz) 50Hz~76Hz
Video Bandwidth (MHz) 205MHz
Audio Speakers (built-in) NA
Input/Output PC Video Input D-sub + DVI-D + HDMI
8
Audio line in NA
Earphone Jack Yes
Voltage Rating AC: 100~240V (Built-in)
Power-On Mode 45W

Power Supply
Standby Mode <1W
Power Off Mode <0.5W
Chassis Colors Black
Carton Brown Carton with at least C flute
Power LED Green (ON)/ Amber (Standby)
Mechanical Tilt (Up / Down) 20° ~ -5°
Design VESA Wall Mount 100 x 100mm
Kensington Lock Yes
Container Loading (40') TBD
Container Loading (20') TBD
17 Languages (English / Francais / Deutsch / Italiano /

Multi-language Espanol / Polish / Czech / Hungarian / Serbo-croatian /
OSD
Support Romanian / Netherlands / Russian / Swedish / Protuguese
/ Japanese / Chinese / S-Chinese)
Other feature Vista Vista Premium
VGA cable, power cord, warranty card, quick start guide,

Accessories
CD manual
Regulation Approvals Refer to the worksheet "RFQ-Regulatory"
9
5.2 Packing
When packing the monitor into the carton, please follow the pictures as below.
Using the EPE bag to pack the monitor without base
Using the EPS to pack the monitor
10
D-SUB cable
Base
Putting the base, user manual and D-SUB cable in the position as the picture shows above
User manual
Power cord
Putting the monitor and accessories into the carton
11
Level 1 Cosmetic / Appearance / Alignment Service
Visual Inspection & Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a
lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered.
Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless
proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Software/Firmware Upgrade Process
1. When do the part, need the tools as follow:
a. An i486 (or above) personal computer or compatible
b. Microsoft operation system Windows 95/98/2000/XP
c. “PORT95NT.exe”and “EasyUSB WriterV4.1” programs

d. ISP BOARD (x1), Printer cable (x1), VGA cable (x1)
2. Install the “PORT95NT.exe”, and restart the computer.
Note: After installation, you must restart the PC to take the setup to effect.
3. Install the “EasyUSB Writer4.1.exe”.
Install the program at the first. The processing as follows:
12
13
14
4. Connect the ISP board as follow:
Connect to Connect to the

the PC LPT BenQ model
5. The process of ISP write is as follows.
a) Double-click ，running the program as follows:
b) Click and the program runs as follows:
15
c) Click “OK” and the program runs as follows:
d) Click icon and the program runs as follows:
16
e) Click icon, search the correct program and click open:
f) Click icon. If it burns successfully, it will show as the follow picture:
17
DDC Instruction
General
DDC Data Re-programming
In case the main EEPROM with Software DDC which store all factory settings were replaced for a defect, repaired
monitor’ the serial numbers have to be re-programmed.
It is advised to re- soldered the main EEPROM with Software DDC from the old board onto the new board if circuit
board have been replaced, in this case the DDC data does not need to be re-programmed.
Additional information about DDC (Display Data Channel) may be obtained from Video Electronics Standards
Association (VESA). Extended Display Identification Data (EDID) information may be also obtained from VESA.
1. An i486 (or above) personal computer or compatible.
2. Microsoft operation system Windows 95/98/2000/XP.
3. “PORT95NT.exe, TPVDDC5.6” program.
4. EDID BOARD (x1), Printer cable (x1), VGA cable (x1), 12V DC power source
1. Install the “PORT95NT.EXE”, and restart the computer.
The process of installing “PORT95NT” has been specified in, so it will not be specified again. If you have any
problem, please read it.
2 Connect the DDC Board as follow:
When you write digital

EDID, Connect this port
Connect to
When you write analog the PC LPT
EDID, Connect this port
12V Input
18
3 The process of ISP write is as follow:
a. Double-click ，appear as follow:
b. Choose “Analog” and then click “Loadfile\lcdddc\B\BENQ\23BNQ\G2320HDB”, it will show the picture as
follow: (Note: When you write digital EDID, choose the “DVI”)
19
c. Click “OK”, it will show the picture as follow.
d. Input the date in “Year-Month-Day” box, Key in the same 13 numbers in the Input SN and Verify SN, then click
“Program”, when the analog DDC Write complete, it will show the picture as follow:
Note:
The way of digital DDC Write is the same as analog.
20
G2320HD EDID
Analog
128 bytes EDID Data (Hex):
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
0: 00 FF FF FF FF FF FF 00 09 D1 26 78 45 54 00 00
10: 0D 0F 01 03 6E 33 1D 78 2E EE 95 A3 54 4C 99 26
20: 0F 50 54 A5 6B 80 61 C0 81 C0 81 40 81 80 95 00
30: A9 40 B3 00 D1 C0 02 3A 80 18 71 38 2D 40 58 2C
40: 45 00 E0 0E 11 00 00 1E 00 00 00 FD 00 32 4C 18
50: 53 15 00 0A 20 20 20 20 20 20 00 00 00 FC 00 42
60: 45 4E 51 20 47 32 33 32 30 48 44 0A 00 00 00 FF
70: 00 32 34 35 36 38 37 39 30 32 33 31 0A 20 00 E0
Decoded EDID data
<---Header--->
Header: 00 FF FF FF FF FF FF 00
<-x-Header-x->
<---Vendor/Product Identification--->
ID Manufacturer Name: BNQ
ID Product Code: 7826
ID Serial Number: 45540000
Week of Manufacture: 13
Year of Manufacture: 2005
<-x-Vendor/Product Identification-x->
<---EDID Structure Version/Revision--->

EDID Version#: 01
EDID Revision#: 03
<-x-EDID Structure Version/Revision-x->
<---Basic Display Parameters/Features--->

Video i/p definition: Analog
Signal Level Standard: 0.700V/0.000V(0.700Vpp)
Setup: Blank-to-Black not expected
21
Separate Sync Support: Yes
Composite Sync Support: Yes
Sync. on green video supported:Yes
Serration of the Vsync.Pulse is not required.
Max. H. Image Size : 51cm.
Max. V. Image Size : 29cm.
Display Gamma: 2.2
DPMS Features, Stand-by: No.
DPMS Features, Suspend: No.
DPMS Features, Active off:Yes.
Display Type: R.G.B color display.
Standard Default Color Space: Primary color space.
Preferred Timing Mode: In First Detailed Timing.
GTF supported: No.
<---Color Characteristics--->
Red x: 0.6396484375
Red y: 0.3300781250
Green x: 0.3017578125
Green y: 0.5996093750
Blue x: 0.1503906250
Blue y: 0.0595703125
White x: 0.3125000000
White y: 0.3291015625
<-x-Color Characteristics-x->
<---Established Timings--->
Established Timings 1: A5
-720x400 @70Hz VGA,IBM
-640x480 @75Hz VESA
-800x600 @60Hz VESA
Established Timings 2: 6B
-800x600 @75Hz VESA
-832x624 @75Hz Apple,Mac II
-1024x768 @60Hz VESA
-1024x768 @75Hz VESA
-1280x1024 @75Hz VESA
Established Timings 3: 80
<-x-Established Timings-x->
22
<---Standard Timing Identification--->

-1024x576 @60 Hz
-1280x720 @60 Hz
-1280x960 @60 Hz
-1280x1024 @60 Hz
-1440x900 @60 Hz
-1600x1200 @60 Hz
-1680x1050 @60 Hz
-1920x1080 @60 Hz
<-x-Standard Timing Identification-x->
<---Detailed Timing Descriptions--->

Detailed Timing: 1920x1080 @ 60Hz.
<-x-Detailed Timing Descriptions-x->

Detailed Timing: FD (Monitor limits)
Min. V. rate: 50Hz
Max. V. rate: 76Hz
Min. H. rate: 24KHz
Max. H. rate: 83KHz
Max. Pixel Clock: 210MHz
Detailed Timing: FC (Monitor Name) 'BENQ G2320HD'
Detailed Timing: FF (Monitor SN) '24568790231'
Extension Flag: 00
Checksum: E0
23
Digital
128 bytes EDID Data (Hex):
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
0: 00 FF FF FF FF FF FF 00 09 D1 27 78 45 54 00 00
10: 12 10 01 03 80 33 1D 78 2E EE 95 A3 54 4C 99 26
20: 0F 50 54 A5 6B 80 61 C0 81 C0 81 40 81 80 95 00
30: A9 40 B3 00 D1 C0 02 3A 80 18 71 38 2D 40 58 2C
40: 45 00 FE 1F 11 00 00 1E 00 00 00 FD 00 32 4C 18
50: 53 15 00 0A 20 20 20 20 20 20 00 00 00 FC 00 42
60: 45 4E 51 20 47 32 33 32 30 48 44 0A 00 00 00 FF
70: 00 31 35 36 34 38 37 39 30 31 32 33 0A 20 00 99
Decoded EDID data
<---Header--->
Header: 00 FF FF FF FF FF FF 00
<-x-Header-x->
<---Vendor/Product Identification--->
<-x-Vendor/Product Identification-x->
<---EDID Structure Version/Revision--->

EDID Version#: 01
EDID Revision#: 03
<-x-EDID Structure Version/Revision-x->

Video i/p definition: Digital
Max. H. Image Size : 51cm.
Max. V. Image Size : 29cm.
Display Gamma: 2.2
24
DPMS Features, Stand-by: No.
DPMS Features, Suspend: No.
DPMS Features, Active off:Yes.
Display Type: R.G.B color display.
Standard Default Color Space: Primary color space.
Preferred Timing Mode: In First Detailed Timing.
GTF supported: No.
<---Color Characteristics--->
Red x: 0.6396484375
Red y: 0.3300781250
Green x: 0.3017578125
Green y: 0.5996093750
Blue x: 0.1503906250
Blue y: 0.0595703125
White x: 0.3125000000
White y: 0.3291015625
<-x-Color Characteristics-x->
<---Established Timings--->
Established Timings 1: A5
-640x480 @75Hz VESA
-800x600 @60Hz VESA
Established Timings 2: 6B
-800x600 @75Hz VESA
-1024x768 @60Hz VESA
-1024x768 @75Hz VESA
-1280x1024 @75Hz VESA
Established Timings 3: 80
<-x-Established Timings-x->
<---Standard Timing Identification--->

-1024x576 @60 Hz
-1280x720 @60 Hz
-1280x960 @60 Hz
-1280x1024 @60 Hz
-1440x900 @60 Hz
25
-1600x1200 @60 Hz
-1680x1050 @60 Hz
-1920x1080 @60 Hz
<-x-Standard Timing Identification-x->

Detailed Timing: 1920x1080 @ 60Hz.

Detailed Timing: FD (Monitor limits)
Min. V. rate: 50Hz
Max. V. rate: 76Hz
Min. H. rate: 24KHz
Max. H. rate: 83KHz
Max. Pixel Clock: 210MHz
Detailed Timing: FC (Monitor Name) 'BENQ G2320HD'
Detailed Timing: FF (Monitor SN) '15648790123'
Extension Flag: 00
Checksum: 99
26
HDMI
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
--------------------Block 0--------------------
00| 00 FF FF FF FF FF FF 00 09 D1 27 78 45 54 00 00
10| 17 0E 01 03 80 33 1D 78 2E EE 95 A3 54 4C 99 26
20| 0F 50 54 A5 6B 80 61 C0 81 C0 81 40 81 80 95 00
30| A9 40 B3 00 D1 C0 02 3A 80 18 71 38 2D 40 58 2C
40| 45 00 FE 1F 11 00 00 1E 00 00 00 FD 00 32 4C 18
50| 53 15 00 0A 20 20 20 20 20 20 00 00 00 FC 00 42
60| 45 4E 51 20 47 32 33 32 30 48 44 0A 00 00 00 FF
70| 00 33 36 34 35 37 39 38 30 33 32 31 0A 20 01 93
--------------------Block 1--------------------
00| 02 03 21 71 4C 10 05 04 13 03 12 07 16 01 14 15
10| 1F 23 09 07 07 83 01 00 00 67 03 0C 00 10 00 38
20| 2D 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 E0 0E 11
30| 00 00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00 E0
40| 0E 11 00 00 1E 01 1D 00 BC 52 D0 1E 20 B8 28 55
50| 40 E0 0E 11 00 00 1E 8C 0A D0 90 20 40 31 20 0C
60| 40 55 00 E0 0E 11 00 00 18 8C 0A A0 20 51 20 18
70| 10 18 7E 23 00 E0 0E 11 00 00 98 00 00 00 00 44
-------------------------------------------------------
Block 0:
EDID Structure Version/Revision: 01 03

<-Vendor/Product Identification:->
<-Basic Display Parameters/Features:->

Video i/p definition: Digital
Max. H. Image Size : 51cm
Max. V. Image Size : 29cm
Display Gamma : 2.2
<-Color Characteristics:->
Rx: 0.640 Gx: 0.299 Bx: 0.150 Wx: 0.312
Ry: 0.330 Gy: 0.600 By: 0.060 Wy: 0.329
27
<-Established Timings:->
Established Timings 1:A5
720 x 400 @ 70Hz VGA,IBM
640 x 480 @ 60Hz VGA,IBM
640 x 480 @ 75Hz VESA
800 x 600 @ 60Hz VESA
Established Timings 2:6B
800 x 600 @ 75Hz VESA
832 x 624 @ 75Hz Apple,Mac II
1024 x 768 @ 60Hz VESA
1024 x 768 @ 75Hz VESA
1280 x1024 @ 75Hz VESA
Established Timings 3:80
1152 x 870 @75Hz Apple,Mac II
<-Standard Timing Identification:->

1024 x 576 @ 60Hz
1280 x 720 @ 60Hz
1280 x 960 @ 60Hz
1280 x 1024 @ 60Hz
1440 x 900 @ 60Hz
1600 x 1200 @ 60Hz
1680 x 1050 @ 60Hz
1920 x 1080 @ 60Hz
<-Detailed Timing Descriptions:->

Detailed Timing : 1920x1080 @ 60Hz
FD (Monitor Limits):
Min. V. rate: 50 Hz
Max. V. rate: 76 Hz
Min. H. rate: 24 KHz
Max. H. rate: 83 KHz
Max. P Clock: 210 MHz
FC (Monitor Name) : BENQ G2320HD
FF (Monitor SN) : 36457980321
28
Extension Flag : 01
Block0 Checksum : 93
-------------------------------------------------------
Block 1:
Extended Block Type: CEA 861B

Detailed Timing Blocks start at Byte: 21
DTV Underscan NO
DTV Basic Audio YES
YCbCr (4:4:4) YES
YCbCr (4:2:2) YES
<-Video Short Block Description:->

1920 x 1080 P 59.94/60Hz 16:9
1920 x 1080 I 59.94/60Hz 16:9
1280 x 720 P 59.94/60Hz 16:9
1280 x 720 P 50Hz 16:9
720 x 480 P 59.94/60Hz 16:9
720 x 576 P 50Hz 16:9
720(1440) x 480 I 59.94/60Hz 16:9
720(1440) x 576 I 50Hz 16:9
640 x 480 P 59.94/60Hz 4:3
1920 x 1080 I 50Hz 16:9
720(1440) x 576 I 50Hz 4:3
1920 x 1080 P 50Hz 16:9
<-Audio Short Block Description:->

Numbers of Audio Channels: 2
Audio Format Description: Linear PCM
Audio Supported: 48KHz 44KHz 32KHz
Audio Bit Rate: 24bit 20bit 16bit
<-Speaker Allocation:->
Speaker Allocation: FL/FR
<-Detailed Timing Descriptions: ->
Detailed Timing Descriptions: 720x480 @ 60Hz

H Image Size: 480 mm V Image Size: 270 mm
Pixel Clock: 27 Hz Refreshed Mode: Non-Interlaced
29




Pixel Clock: 27 Hz Refreshed Mode: Interlaced
Block1 Checksum : 44
30
Adjustment / Alignment Procedure
Adjusting the Picture
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press the MENU key to display the following main OSD menu.
There are four main OSD menus:

1. Display
2. Picture
3. Picture Advanced
4. System
Use the or keys to highlight a menu item, and press the ENTER key to enter the Menu item settings.
The OSD menu languages may differ from the product supplied to your region.
Display menu
31
1. Press the MENU key to display the main menu.
2. Press the or keys to select DISPLAY and then press the ENTER key to enter the menu.
3. Press the or keys to move the highlight to a menu item and then press the ENTER key to select that item.
4. Press the or keys to make adjustments or selections.
5. To return to the previous menu, press the MENU key.
Item Function Operation Range

Auto Optimizes and adjusts the screen settings automatically for you. Press the ENTER
Adjustment The AUTO key is a ‘hot-key’ for this function. key to select this
option and make
When you connect a digital video output using a digital adjustment.
(DVI) cable to your monitor, the AUTO key and the Auto
Adjustment function will be disabled.
H. Position Adjusts the horizontal position of the screen image. 0 to 100
V. Position Adjusts the vertical position of the screen image. 0 to 100
Press the or
Pixel Clock Adjusts the pixel clock frequency timing to synchronize with the
keys to adjust the
analog input video signal. 0 to 100
value.
Not applicable to a digital input signal.
Phase Adjusts the pixel clock phase timing to synchronize with the
analog input video signal. 0 to 63
Not applicable to a digital input signal.
Picture menu

2. Press the or keys to select PICTURE and then press the ENTER key to enter the menu.
5. To return to the previous menu, press the MENU button.
32

Adjusts the balance between light Press the key to increase
and dark shades. the brightness and press the
Brightness key to decrease the
0 to 100
The function is not available for brightness.
use when Dynamic Contrast is
on
Adjusts the degree of difference Press the key to increase
between darkness and lightness. the contrast and press the
Contrast key to decrease the contrast.
0 to 100
The function is not available for
use when Dynamic Contrast is

on.
Press the key to improve

Adjusts the clarity and visibility of the
Sharpness the crispness of the display and
edges of the subjects in the image. 1 to 5
press the key to have
softness effect on the display.
Color - Press ENTER to enter the Color menu.
Allows video and still photographs
Normal
to be viewed with natural coloring. 0 to 100
This is the factory default color.
Applies a cool tint to the image Press the or keys to select
Bluish
and is factory pre-set to the PC 0 to 63
this option.
industry standard white color.
Applies a warm tint to the image
Reddish
and is factory pre-set to the news
print standard white color.
Tailors the image color tint. The
blend of the Red, Green and Blue
primary colors can be altered to
change the color tint of the image.
Press the or keys and the
The default start setting is 50. Red (0 to 100)
Decreasing one or more of the ENTER key to select Red, Green, Green (0 to
User Mode
colors will reduce their respective 100)
or Blue. Then use Press the
influence on the color tint of the Blue (0 to 100)
image. e.g. if you reduce the Blue or keys to make the color
level the image will gradually take adjustments.
on a yellowish tint. If you reduce
Green, the image will become a
magenta tint.
33
Resets the User Mode custom
Reset Color Press the or keys to YES
color settings to the factory
change the settings. NO
defaults.
Press MENU to leave the Color menu.
Dynamic The function will increase the level
Contrast(available of contrast to provide sharper and
when the Picture more detailed image quality.
Press the ENTER key to select this
Mode is set to
option. Press the or keys to 0 to 5
Photo, Dynamics, Activating
change the settings.
or Movie) Dynamic Contrast will
disable Brightness and
Contrast controls.
Picture Advanced menu
2. Press the or keys to select PICTURE ADVANCED and then press the ENTER key to enter the menu.
5. To return to the previous menu, press the MENU button.
Selects a picture mode that best suits the type

• Standard
of images shown on the screen.
Press the or • Movie
• Standard - for basic PC application.
Picture Mode keys to change the • Dynamics
• Movie - for viewing videos.
settings. • Photo
• Dynamics - for viewing landscape-specific
• sRGB
videos and playing games.
• Photo - for viewing still images.
34
• sRGB - for better color matching
representation with the peripheral devices,
such as printers, DSCs, etc.
Displays the preview of screen images under
Senseye Demo the selected mode from
Press the or
(available when the Picture Mode. The screen will be divided into • ON
keys to change the
Picture Mode is set two windows; the left window demonstrates • OFF
settings.
to Photo, Dynamics, images of Standard mode, while the right
or Movie) window presents the images under the
specified mode.
This feature is provided to allow aspect ratio’s
other than 16:9 to be displayed without
geometric distortion.
• Full - Scales the input image to fill the screen.
Press the or
Ideal for 16:9 aspect images. • Full
Display Mode keys to change the
• Aspect - The input image is displayed without • Aspect
settings.
geometric distortion filling as much of the
display as possible.
Aspect is not available when the video
content is in a 16:9 aspect ratio.
System menu

2. Press the or keys to select SYSTEM and then press the ENTER key to enter the menu.
5. To return to the previous menu, press the MENU button
35
Selects the D-sub (analog) input.

Use this to change the input to
that appropriate to your video Press the or keys to change
Input • D-sub
cable connection type. the settings.
• DVI
Analog-only models do not
have the Input function.
OSD Settings - Press ENTER to enter the OSD Settings menu.
• English
• French
• German
• Italian
• Spanish
Press the or keys to change • Polish/

the settings. • Japanese
• Czech/
The language options • Traditional
Language Sets the OSD menu Language.
displayed on your OSD may • Chinese
differ from those shown on • Hungarian/
the right, depending on the • Simplified
product supplied in your Chinese
region. • Serbo-Croatian
• Romanian
• Dutch
• Russian
• Swedish
• Portuguese
Adjusts the horizontal position of

H. Position 0 to 100
the OSD menu.
Adjusts the vertical position of

V. Position 0 to 100
the OSD menu.
Press the or keys to change
the settings. • 5 Sec.
• 10 Sec.
Adjusts the display the OSD
• 15 Sec.
Display Time menu.
• 20 Sec.
• 25 Sec.
• 30 Sec.
36
the settings.
To unlock the OSD controls
when the OSD is preset to
be locked, press and hold
Prevents all the monitor settings
the "MENU" key for 15
from being accidentally changed.
seconds to enter the "OSD • YES
OSD Lock When this function is activated,
Lock" option and make • NO
the OSD controls and hotkey
changes.
operations will be disabled.
Alternatively, you may use
the or keys to select

"NO" in the "OSD Lock"
submenu from the "OSD
Settings" menu, and all OSD
controls will be accessible.
Press MENU to leave the OSD Settings menu.
Press the ENTER key to select
Allows the monitor settings to be • ON
DDC/CI* this option.
set through the software on the • OFF
PC.
the settings.
Information Displays the current monitor Press the ENTER key to select
property settings. this option.
Resets all mode, color and
Reset All geometry settings to the factory Press the or keys to change • YES
default values. the settings. • NO
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards
Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.
37
Display timing table
Horizontal Frequency Vertical Frequency

Resolution
(KHz) (Hz)
640x480 31.47 59.94
640x480 37.50 75.00
720x400 31.47 70.08
800x600 37.88 60.32
800x600 46.88 75.00
832x624 49.72 74.55
1024x768 48.36 60.00
1024x768 60.02 75.03
1152x864 67.50 75.00
1152x870 68.68 75.06
1152x900 61.80 65.96
1280x768 47.396 60.00
1280x800 49.702 59.81
1280x720 44.77 59.86
1280x960 60.00 60.00
1280x1024 63.98 60.02
1280x1024 79.98 75.02
1360x768 47.70 60.01
1366x768 47.76 59.85
1440x900 70.60 75.00
1600x900 55.54 60.00
1680x1050 65.29 60.00
1680x1050 82.30 75.00
1920x 1080 67.50 60.00
38
Factory OSD Menu
Turn off the monitor, keep pressing the “MENU” buttons, and turn on the monitor, then when we press the MENU
button, the factory OSD will be at the left top of the panel as below.(take G2320HDB for example)
BenQ Service Page
1. Trigger method: Press “Menu” key and Power on.

2. Press the Menu key will display the service page
3. Press menu key will close the service page.
4. Power off will quit the service mode
5. At the service mode, the key function is same as normal OSD define.
6. The timer can only reset at the service mode by “Timer Reset”. And need to have a warning message to double
confirm the reset function. The timer should record up to 99999 hours.
7. Add one select item for DVI port, Mode 1, Mode 2 at service menu
Mode 1: To enable the hot plug pin detection. (HDMI port default)
Mode 2: To disable the hot plug pin detection. (DVI port default)
8. Add BenQ logo on/off item, the default is “on”
9. add the auto power on item, the default is “off ”
10. Add the timer reset warning message, when select the timer reset item, then the warning message will display
and need to confirm it again and the default is “No”.
11. Panel type define need to have the panel version
12. F/W version need to define the dual or analog model.
39
Level 2 Circuit Board and Standard Parts Replacement
Product Exploded View
NO PART NO QTY UNIT DESCRIPTION REMARK
1 A34G1310ADPB1B0130 1 PCS BEZEL 23"
2 Q33G0288 2 1C0100 1 PCS LENS
3 KEPC8QJ3 1 PCS KEY BOARD
4 Q33G0287ADP 1L0100 1 PCS KEY PAD
5 750GLS230HT132N000 1 PCS PANEL
PB & MF
6 0G1G1030 8120 4 PCS SCREW
MB & MF
7 PWPC9E41MQWX 1 PCS POWER BOARD
8 756GQ9CB BQ001 1 PCS MAIN BOARD(CBPC9NQBQQ1)
HDMI & MF
9 0M1G1030 6120 2 PCS SCREW M3X6
MB & MF
10 A15G0773101 1 PCS MAINFRAME SHIELDING
40
11 P15G8299 3 4 PCS BKT-VESA
REAR COVER &

12 0Q1G1030 6120 1 PCS SCREW HEADPHONE
JACK BOARD
13 HJPF9AA1 1 PCS HEADPHONE JACK BOARD
14 A34G1311ADP 1B0130 1 PCS REAR COVER 23"
15 A33G0468ADPB1L0100 1 PCS PLATE_LOGO_B
16 AQ1G1740 12120 2 PCS SCREW STAND & HINGE
17 A37G0117011 1 PCS HINGE_BENQ_G2320
18 A34G1312ADP 1B0100 1 PCS STAND FRONT
STAND & HINGE

19 AM1G1740 12 47 CR3 4 PCS SCREW HINGE & REAR
COVER
20 A34G1313ADP 1B0130 1 PCS STAND REAR
21 A33G0251ADP 2L0100 1 PCS CABLE CLIP
22 A34G1314ADP 1B0133 1 PCS BASE
23 Q12G6082 1 4 PCS FOOT PAD
Six angles’ view
41
Product Disassembly
1). Remove the stand-base ASS’Y

Place the monitor face down on a smooth surface. Be careful to avoid scratch and injury during the process of
uninstall. And then remove the two screws as below to remove the stand-base ASS’Y.
Fig1
2). Remove the Bezel
Remove the bezel as follow:
A. Use Disassembly Tool to open cosmetic cover and avoid scratch
B. Use disassembly tool to open 2 latches of the bezel.
42
C. Put the disassembly tool into the nick。
43
D. Gash slightly the latch with the disassembly tool.
44
E. When the all latches open, remove the bezel.
3). Disconnect the key board connections
45
4). Remove the rear cover
5).Remove the Panel

Disconnect the Lamp Connections and LVDS Cable connection.
46
6).Remove the Main Board and Power Board
Remove the screws and disconnect the all connections, at last you can get the Main Board and Power Board
as follow.
47
MAIN BOARD
POWER BOARD
48
Block Diagram
Main Board
Crystal
Panel Interface
24MHZ
(CN601)
(X401)
MCU RTD2122L-LF Scalar RTD2545LH-GR
(U401) (U501)
H sync
RXN/P
V sync
RXCN/P
RGB
SCL/SDA
Key Control Interface D-Sub Connector
(CN202) (CN301)
DVI Connector
(CN302)
49
Power Board
AC input 16V
EMI filter Bridge Rectifier Transformer

and Filter Rectifier diodes
5V
Start Resistor
(R904, R905)
PWM Control Feedback Circuit

(IC901) Power Switch
（Q901）
Photocoupler
(IC903)
MOSFET 16V
Output Circuit Transformer
(Q805, Q806)
(PT801)
Lamp
ON/OFF
Feedback PWM Control
(IC801) DIM
Circuit
PID
50
Schematic Diagram
Main Board
CN101
17
11 1 RED+ FB102 1 2 30 OHM D_SUBR+ R102 75R 1/16W 5% D_SUBRIN+ C102 0.047uF
RIN 4
6 RED- PC5V
12 2 GREEN+ FB104 1 2 30 OHM D_SUBG+ R103 75R 1/16W 5% D_SUBGIN+ C103 0.047uF
GIN 4
7 GREEN-
13 3 BLUE+ FB106 1 2 30 OHM D_SUBB+ R104 75R 1/16W 5% D_SUBBIN+ C104 0.047uF PC5V 7
BIN 4
8
R155
R156
R157
75 OHM 1/8W R105
R106
BLUE-
14 4 PC5V
75 OHM 1/8WR107
DVI5V
9 PC5V
15 5
SDA_DSUB
VGA_CON
75 OHM 1/8W
SCL_DSUB
VSI_DSUB
HSI_DSUB
10 DVI5V 7
R108 100R 1/16W 5% C105 0.047uF
200R 1/10W 5%
200R 1/10W 5%
200R 1/10W 5%
DB15 D_SUBR- HDM I1_+5V
GNDR 4
D101_D
D102_D
D103_D
16
R109 100R 1/16W 5% D_SUBG- C106 0.047uF
GNDG 4 HDM I1_+5V 7
R110 100R 1/16W 5% C107 0.047uF
R160
R161
R158
R159
D_SUBB-
GNDB 4
3
100R 1/16W 5%
100R 1/16W 5%
D101 D102 D103
200 OHM 1/16W
200 OHM 1/16W
ESD_5V +5V_VCC
U101 BAV99 BAV99 D104 BAV99
1 6 C108 D-SUBSOG
2 I/O1 I/O4 5 ESD_5V C109 0.1uF 16V C110 0.1uF 16V
1
GNDVDD 7 +5V_VCC
3 4 0.1uF 16V LL4148
I/O2 I/O3 C101
AZC199-04S
0.1uF 16V
R164 1K 1/16W 5%
DET_VGA 4
10K 1/16W 5%
FB101 120 OHM R111 22R 1/16W 5%
R114 4K7 1/16W 5%
R115 4K7 1/16W 5%

HSI HSYN_DSUB
HSY NC 4
VSI R112 22R 1/16W 5%
VSY NC 4
ZD101
R101 C111 R113 C112 C122
22P 50V 2K2 1/16W 5% 22P 50V 0.22uF

RLZ5.6B 2K2 1/16W 5% U111
8 1
R146
7 VCC A0 2
SCL_VGA 6 WP A1 3
SDA_VGA 5 SCL A2 4
SDA VSS
U103 AT24C02BN-SH-T
1 6 DDC_WP
2 I/O1 I/O4 5 ESD_5V
GNDVDD DDCA_SCL 4
3 4 +5V_VCC
I/O2 I/O3 DDCA_SDA 4
AZC199-04S C114
CN102 0.1uF 16V
8
VSYNC 15 R162 1K 1/16W 5%
4K7 1/16W 5%
4K7 1/16W 5%
10K 1/16W 5%
DVI_CHKT DVI5V
SYNC GND DET_DVI 4
6 SCL_DVI R119 100R 1/16W 5%
DDC SCL 7 SDA_DVI R120 100R 1/16W 5%
DDC SDA DVI5V 7
14 DVI5V R121 10K 1/16W 5% R456 10K 1/16W 5% +5V_VCC
+5V 16 DVI_HPDPin
HPD
11
1/3shield 3 C115 Q101 DVI_HPTCTL R122 22K 1/16W 5% C116
2/4shield DVI_HPD 4
19 2N3906S-RTK/PS U104
0/5shield
R123
R124
R125
22 0.1uF 16V 8 1 0.22uF
clk shield 7 VCC A0 2
18 DAT0+ R147 10R 1/16W 5% 6 WP A1 3
DAT0+ HDMI2_D0+ 4 SCL A2
17 DAT0- R148 10R 1/16W 5% 5 4
DAT0- HDMI2_D0- 4 SDA VSS
10 DAT1+ R149 10R 1/16W 5% +5V_VCC
DAT1+ HDMI2_D1+ 4
9 DAT1- R150 10R 1/16W 5% AT24C02BN-SH-T
DAT1- HDMI2_D1- 4
2 DAT2+ R151 10R 1/16W 5%
DAT2+ HDMI2_D2+ 4 4 HDMI2_SDA
1 DAT2- R152 10R 1/16W 5%
DAT2- HDMI2_D2- 4 +5V_VCC 7 4 HDMI2_SCL
13
DAT3+ 12 DDC_WP
DAT3- DDC_WP 4
5
DAT4+ 4
DAT4- 21 D105
DAT5+ 20
DAT5- 23 DCLK+ R153 10R 1/16W 5% BAT54C
clk+ HDMI2_CK+ 4
24 DCLK- R154 10R 1/16W 5%
GND
GND
clk- HDMI2_CK- 4
D105_C
U105 U106
26
25
JACK 1 6 1 6
2 I/O1 I/O4 5 ESD_5V 2 I/O1 I/O4 5 ESD_5V
3 GNDVDD 4 3 GNDVDD 4
I/O2 I/O3 I/O2 I/O3 HDM I1_+5V
AZC199-04S AZC199-04S R132
7 HDMI1_+5V
C117 C118 1K 1/16W 5%
10K 1/16W 5%
0.1uF 16V 0.1uF 16V
ESD_5V
U107
RClam p0524P.TCT ZD102
DVI_PIN1 L101 2 3 90 ohm HDMI1_D2+ 1 10 HDMI1_D2+
CN103 IN1 OUT1 HDMI1_D2+ 4 RLZ5.6B
HDMI1_D2- 2 9 HDMI1_D2-
IN2 OUT2 HDMI1_D2- 4
20 DVI_PIN3 1 4
SHELL1
R135
1 HDMI1_D1+ 4 7 HDMI1_D1+
GND
GND
D2+ IN3 OUT3 HDMI1_D1+ 4 DET_HDMI 4

2 HDMI1_D1- 5 6 HDMI1_D1-
D2 Shield IN4 OUT4 HDMI1_D1- 4
22 3
SHELL3 D2- 4 DVI_PIN4 L102 2 3 90 ohm
D1+ 5 Q102_B Q102
8
D1 Shield 6 DVI_PIN6 1 4
D1- +5V_VCC 2N3904S-RTK/PS
7 DVI_PIN7
D0+ 8
D0 Shield U108
9 DVI_PIN9 L103 2 3 90 ohm RClam p0524P.TCT
D0- 10 DVI_PIN10 HDMI1_D0+ 1 10 HDMI1_D0+
CK+ IN1 OUT1 HDMI1_D0+ 4
11 1 4 HDMI1_D0- 2 9 HDMI1_D0-
CK Shield IN2 OUT2 HDMI1_D0- 4
12
4K7 1/16W 5%
4K7 1/16W 5%
10K 1/16W 5%
DVI_PIN12
CK- 13 CEC HDMI1_CK+ 4 7 HDMI1_CK+
GND
GND
CE Remote IN3 OUT3 HDMI1_CK+ 4

14 L104 2 390 ohm HDMI1_CK- 5 6 HDMI1_CK-
NC IN4 OUT4 HDMI1_CK- 4
15 DDC CLK
DDC CLK 16 DDC DATA 1 4
23 DDC DATA 17 HDM I1_+5V
8
SHELL4 GND 18 HDMI_+5V

+5V 19
21 HP DET
SHELL2 +5V_VCC
C119
R137
R138
R139
U109
R141 R140 NC/100R 1/16W 5% 8 1 0.22uF
HDMI1_CEC 4 VCC A0
7 2
R143 100R 1/16W 5% HDMI1_SCL 6 WP A1 3
HDM I SCL A2
1K 1/16W 5% R163 R144 100R 1/16W 5% HDMI1_SDA 5 4
SDA VSS
HDMI_HOTPLUG DDC_WP AT24C02BN-SH-T
Q103 10K 1/16W 5% ESD_5V
HDMI_HPDCTL R457 10K 1/16W 5% +5V_VCC HDMI1_SCL 4
C120
HDMI1_SDA 4
2N3904S-RTK/PS
C121 Q104 0.1uF 16V
Q104_B R142 2K OHM 1/16W HDMI1_HOTPLUG
HDMI_HPD 4
0.1uF 16V
2N3904S-RTK/PS HDMI_HOTPLUG DDC CLK
6
5
4
CEC U110
I/O1 I/O4
I/O2 I/O3
GNDVDD
ZD106
AZC199-04S
NC/RLZ5.6B C
1
2
3
TPV ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size

DDC DATA
絬隔瓜絪腹 G3502-C-X-X-3-090323 TPV MODEL HD9SNQN8FWBQDN Rev C
Key Component 2.0.INPUT PCB NAME 715G3502-C
称爹 <称爹>
Date Thursday , April 16, 2009 Sheet 3 of 7
51
VCC3.3 VCC3.3 DVDD
DVI_VCC
ADC_VDD DVDD AUDIO_VDD FB401 1 2 120 OHM
7 VCC3.3
FB402 1 2120 OHM
C402
DVI_VCC VCC1.2 A_VCC VCC3.3 7
+ C408 C409 C410 + C403 C404 C405 C406 C407
100uF16V 0.1uF 16V 0.1uF 16V 100uF16V 0.1uF 16V 0.1uF 16V 0.1uF 16V 0.1uF 16V 0.1uF 16V
128
104
118
119
16
29
53
66
87
52
99
54
65
DVI_VCC
DVI_VCC
ADC_VDD
DVDD/MVDD
DVDD/MVDD
DVDD
DVDD
DVDD
CVDD
CVDD
CVDD
AUDIO_VDD
A_VCC
DVI_VCC R401 470 OHM +-1% 1/16W U401_PIN1 1 97 PA0
REXT/VCLK1 T0M 96 PA1 PA[0..9]
T0P PA[0..9] 5
126 95 PA2 VCC3.3 ADC_VDD VCC3.3 A_VCC
VLKK2 T1M 94 PA3
7 T1P 93 PA4
3 HDMI1_D0- RX10-/V12 T2M
8 92 PA5
3 HDMI1_D0+ RX10+/V13 T2P
12 91 PA6
3 HDMI1_D1- RX11-/V14 TCLK1M
3 HDMI1_D1+
13 90 PA7 DVDD FB403 1 2120 OHM FB404 1 2120 OHM
17 RX11+/V15 TCLK1P 89 PA8
3 HDMI1_D2- RX12-/V16 T3M
18 88 PA9 C413
3 HDMI1_D2+ RX12+/V17 T3P
2 86 PB0 C435 C411 C412 +
3 HDMI1_CK- RX1C-/V10 T4M
3 85 PB1 PB[0..9]
3 HDMI1_CK+ RX1C+/V11 T4P PB[0..9] 5
84 PB2 10uF/10V 0.1uF 16V 0.1uF 16V 10UF16V
122 T5M 83 PB3
3 HDMI1_SCL DDC_SCL2*/PA4* T5P D401
123 82 PB4
3 HDMI1_SDA DDC_SDA2*/PA5* T6M 81 PB5
T6P 80 PB6
9 TCLK2M 79 PB7
3 HDMI2_D0- RX20-/V22 TCLK2P NC/BAT54C
10 78 PB8
3 HDMI2_D0+ RX20+/V23 T7M
D401_C
14 77 PB9
3 HDMI2_D1- RX21-/V24 T7P
15
3 HDMI2_D1+ RX21+/V25
3 HDMI2_D2-
19 VCC1.2 VCC3.3 AUDIO_VDD
RX22-/V26
R407
20
3 HDMI2_D2+
4 RX22+/V27 U401
3 HDMI2_CK- RX2C-/V20
5
3 HDMI2_CK+ RX2C+/V21 75 FB405 1 2120 OHM
PD6 DET_DVI 3 7 VCC1.2
124 74
3 HDMI2_SCL DDC_SCL3*/PA6* NT68672UMFG PD5 DET_HDMI 3
NC/27K 1/16W 5%
125 C417 C415 C416
3 HDMI2_SDA DDC_SDA3*/PA7* + C418 C419 C420 C414 + +
109 U401_PIN109 R405 22K 1/16W 5% LEDG
22 PWM11/PC7 103 U401_PIN103 R406 22K 1/16W 5% LEDA 10UF16V 0.1uF 16V 0.1uF 16V0.1uF 16V 0.1uF 16V 10UF16V 47UF16V
23 BIN1+ PWM10/PC6 108
BIN1- PWM9/PC5 on_BACKLIGHT 7
24 102 U401_PIN102 R455 NC/22K 1/16W 5% BUZZER
25 GIN1+ PC4/PWM8 107 U401_PIN107 R427 100R 1/16W 5% DDC_WP
GIN1- PWM7*/PC3* DDC_WP 3
26 101 U401_PIN101 R443 100R 1/16W 5% EE_WP
27 RIN1+ PC2*/PWM6* 106 U401_PIN106 R408 NC/0R05 1/16W
36 RIN1- PWM5*/PC1* 100
HSY NCI1 PC0*/PWM4* HDMI1_CEC 3
37 DVDD
VSY NCI1 68
SCL1 41 P35/T1 67 R438 0R05 1/16W +5V
SDA1 42 PB4*/DDC_SCL0* P34/T0 46 TX
PB5*/DDC_SDA0* P31/TXD
R461
45 RX
30 P30/RXD 121 R439 NC/0R05 1/16W +5V
3 BIN BIN0+ PE1* DVI_HPD 3 CN401
31 120
3 GNDB BIN0- PE0* HDMI_HPD 3
Q402_E
32 1
3 GIN GIN0+
33 2 TX
3 GNDG GIN0-
VCC3.3
NC/27K 1/16W 5%
34 113 U401_PIN113 R410 1K 1/16W 5% POWER 3 RX
3 RIN RIN0+ ADC7/PWM3/PA3
35 112 U401_PIN112 R411 100R 1/16W 5% KEY2 4
3 GNDR RIN0- ADC6/PWM2/PA2
38 111 U401_PIN111 R412 100R 1/16W 5% KEY1 Q402
3 HSY NC HSY NCI0 ADC5/PWM1/PA1
39 110 LEDG +5V
3 VSY NC VSY NCI0/TOUTP ADC4/PWM0/PA0 on_PANEL 7
50 5V_DET
43 PB3/ADC3/INTE3 49 2N3906S-RTK/PS
3 DDCA_SCL PB6*/DDC_SCL1* PB2/ADC2/INTE2 NC/CONN
44 48 AUDIO_MUTE
3 DDCA_SDA PB7*/DDC_SDA1* PB1/ADC1/INTE1
R437 47 Q402_C R413 100R 1/16W 5% LED_G R415
PB0/ADC0/INTE0 DET_VGA 3
C401
U402 51 Volume
0.22uF 8 2 U401_SPISO 70 PWMA* 105 DVDD
VDD SDO PD1/SPI_SO PWMB* adj_BACKLIGHT 7
NC 7 1 U401_SPICE 69 10K 1/16W 5%
U402_WP 3 HOLD# CE# 6 U401_SPICK 72 PD0/SPI_CE 5V_DET
4 WP# SCK 5 U401_SPISI 71 PD3/SPI_CK
VSS SDI U402_WP 73 PD2/SPI_SI Q403_E R440 0R05 1/16W +5V R417
PD4 63
PM 25LV020-100SCE SPDIF
VCC3.3
R462
62
MCLK/AOUT_L AOUT_L 6
R414 RSTB 114 61 R441 NC/0R05 1/16W
RSTB SCK/AOUT_R AOUT_R 6
60 U401_PIN60 10K 1/16W 5%
WD
PGND/AGND
AUDIO_GND
59
ADC_GNDA
R418 OSCI 116 I2S0/AIN0_L 58
OSCI I2S1/AIN0_R
NC/27K 1/16W 5%
10K 1/16W 5% 57
A_GND
DGND I2S2/AIN1_L AINL 6
DGND
DGND
DGND
DGND
AGND
AGND
56 C421
I2S3/AIN1_R AINR 6
OSCO 117 + Q403
10K 1/16W 5% OSCO
10UF16V LEDA
115
127
11
21
28
40
76
98
55
64
6
C423 47pF 2N3906S-RTK/PS

CN407
Q403_C
X401
C422 1 CN407_PIN1 R450 NC/2K2 1/16W 5%
R420 1M 1/16W 5% +5V 2 CN407_PIN2 R451 NC/2K2 1/16W 5% R419 100R 1/16W 5% LED_A
0.1uF 16V 12M Hz 3 CN407_PIN3
C424 47pF X401_N R421 0R05 1/16W 4 CN407_PIN4 VCC3.3
5
6 CN411 +5V
7
8 3
D402 R458 R423 R424 2 BUZZER
1
LL4148 NC/CONN
AUDIO_MUTE
CN408
D402_A
CN406 3.9K OHM 1/16W 3.9K OHM 1/16W 3.9K OHM 1/16W
NC/CONN
R426 6 key1 1 R453 0R05 1/16W KEY1
D406 R425 5 key2 2 R452 0R05 1/16W KEY2
4 power 3 POWER
+5V 3 LED_G 4 LED_G
VCC3.3
D404
D405
2 LED_A 5 LED_A
C426 0.1uF 16V
C427 0.1uF 16V
C428 0.1uF 16V
C429 0.1uF 16V
C430 0.1uF 16V

R459 1K 1/16W 5% LL4148 1K 1/16W 5% 1 6
Q404_E
NC/4K7 1/16W 5%
NC/4K7 1/16W 5%
NC/10K 1/16W 5%
RLZ5.6B
D403
RLZ5.6B
Q404 C425 R429
RLZ5.6B
1K 1/16W 5% Q404_B + CONN NC/CONN
2N3906S-RTK/PS 100uF16V
10K 1/16W 5%
VCC3.3
AUDIO_Dealy
Q404_C
Q407_C R432 1K 1/16W 5% CN402

MUTE 6
C434
2
7 1 U403
Q407 6 2 FB408
R444
R445
R446
CN409 8 1 NC/0.22uF
Q406 5 3 7 VCC A0 2
R434 1K 1/16W 5% Q406_B 4 4 NC/120 OHM SCL1 R449 NC/100R 1/16W 5% U403_SCL 6 WP A1 3
2N3904S-RTK/PS 3 5 SDA1 R448 NC/100R 1/16W 5% U403_SDA 5 SCL A2 4
2N3904S-RTK/PS 2 6 SDA VSS
1 7 TOUCH_POWER NC/M 24C02-WM N6TP
1
D704
+5V
C717 NC/0.1uF 50V
NC/CONN
NC/CONN EE_WP
NC/RLZ5.6B
R463 NC/10K 1/16W 5%

+5V 6,7
R428
10K 1/16W 5%
VOL_CTRL R430 0R05 1/16W

VOL 6
Q408 C431 R460

Volume R442 NC/4K7 1/16W 5% Q408_B +
TPV ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size Custom
NC/2N3904S-RTK/PS NC/10UF16V
1K 1/16W 5%
Key Component 3.0.SCALER PCB NAME 715G3502-C
称爹 <称爹>
Date Friday , March 20, 2009 Sheet 4 of 7
Aug-08-24 change value 0 to 4.7K
52
PA[0..9]
4 PA[0..9]
PA0
PA1
PA2
PA3
PA4
PA5 CN404
PA6
PA7
PA8 PA0 RXO0- 30
PA9 PA1 RXO0+ 29
PA2 RXO1- 28
PA3 RXO1+ 27
PA4 RXO2- 26
PB[0..9] PA5 RXO2+ 25
4 PB[0..9]
PB0 24
PB1 PA6 RXOC- 23
PB2 PA7 RXOC+ 22
PB3 PA8 RXO3- 21
PB4 PA9 RXO3+ 20
PB5 PB0 RXE0- 19
PB6 PB1 RXE0+ 18
PB7 17 CN403
PB8 PB2 RXE1- 16
VLCD PB9 PB3 RXE1+ 15 29 30
14 27 28
PB4 RXE2- 13 RXO0- 25 26 RXO0+
PB5 RXE2+ 12 RXO1- 23 24 RXO1+
PB6 RXEC- 11 RXO2- 21 22 RXO2+
VLCD 7
PB7 RXEC+ 10 RXOC- 19 20 RXOC+
PB8 RXE3- 9 RXO3- 17 18 RXO3+
2
FB407 PB9 RXE3+ 8 RXE0- 15 16 RXE0+

7 RXE1- 13 14 RXE1+
6 RXE2- 11 12 RXE2+
5 RXEC- 9 10 RXEC+
4 RXE3- 7 8 RXE3+
120 OHM 3 5 6
2 3 4
1
CN404_PWL 1 1 2
C433 R435 R436

C432 CONN
+ NC/CONN
100uF16V 0.1uF 16V
220 OHM 1/4W 220 OHM 1/4W
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size A

Key Component 4.0.PANEL INTERFACE PCB NAME 715G3502-C
称爹 <称爹>
Date Friday , April 17, 2009 Sheet 5 of 7
53
CN602
+5V +5V_AUDIO
4
3
FB601 1 2 120 OHM 2 +5V_AUDIO
4,7 +5V
1
CN602_PIN1
CN602_PIN3
CN602_PIN4
4 L R601 NC/22K 1/16W 5% CN601_L C601 NC/1uF 10VINL CONN R602
5
3
2 R R603 NC/22K 1/16W 5% CN601_R C602 NC/1uF 10VINR 10 100K 1/16W 5%
1 11 2 R604 560R 1/16W 5% OUTL
CN601 12 3 R605 10K 1/16W 5% SE
R607
R608
NC/PHONEJACK 13 5
NC/330pF 50V C603
NC/330pF 50V C604

14 4 R606 560R 1/16W 5% OUTR
1
6 L
7
9
NC/33K 1/16W 5%
NC/33K 1/16W 5%
8 R
CN603
NC/PHONEJACK
C613 NC/1uF 10VU602_PIN1

4 AINR
+5V_AUDIO
U602_PIN7 C614 NC/1uF 10V
U602 AINL 4
R614 NC/10K 1/16W 5%
1 8
INR R615 NC/10K 1/16W 5% U602_PIN2 2 OUT1 VDD 7 R617 NC/10K 1/16W 5%
U602_PIN3 3 IN1- OUT2 6 U602_PIN6 R618 NC/10K 1/16W 5% INL
+5V_AUDIO 4 IN1+ IN2- 5
GND IN2+
+5V_AUDIO
R616 NC/100K 1/16W 5% NC/LM 358D
C605
R619 + C612 4.7uF 16V C606
U601_PIN2
+ C607 CN604
NC/10UF16V
220uF 16V 0.1uF 16V OUT-L+ 4
NC/100K 1/16W 5% OUT-L- 3
U601 OUT-R+ 2
1 16 OUT-R- OUT-R- 1
4 MUTE SHUTDOWN ROUTP
2 15
C610 1uF 10V U601_RINN R609 0R05 1/16WU601_PIN3 3 BY PASS VDD 14 OUT-R+ C608 C609
4 AOUT_R RINN ROUTN
4 13 + + NC/CONN
5 GND GND 12
C611 1uF 10V U601_LINN R610 0R05 1/16WU601_PIN6 6 GND GND 11 OUT-L+ 220uF 16V 220uF 16V
4 AOUT_L LINN LOUTN
7 10 OUTR OUTL
4 VOL VOLUME VDD
SE 8 9 OUT-L-
SE/BTL LOUTP
APA2071JI-TUG 3.1W R611 R612
FB602 1 2120 OHM R613

NC
FB605 1 2 120 OHM FB603 1 2120 OHM 1K 1/16W 5% 1K 1/16W 5%
FB604 1 2 120 OHM

T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size A

Key Component 5.0.AUDIO PCB NAME 715G3502-C
称爹 <称爹>
54
+5V
VCC3.3
4,6 +5V
+5V_VCC +5V U702
3 2
C701 + C702 R701 HDM I1_+5V VIN VOUT
100UF16V 3 +5V_VCC
GND
0.1uF 16V
10K 1/16W 5%
3 HDMI1_+5V
R718
TO252
1
CN701 R702 100R 1/16W 5%
Adj_BACKLIGHT 4
D701
+5V 2 D702
10 NC/SM 340A VCC3.3
9 3 0 OHM 1/4W
8 DVI5V
7 1 U701
6 DIM BAV70 3 2
VIN VOUT VCC3.3 4
5 ON/OFF R703
4 10K 1/16W 5%
GND
3 + C707 C704 + C703 C705
3 DVI5V 100UF16V 100UF16V
2
1 PC5V 0.1uF 16V NC/G903T63UF 0.1uF 16V
SOT223
1
C706
0.1uF 16V 2 D703
3 PC5V
CONN Q702
Q702_B R705 22K 1/16W 5% +5V 3
on_BACKLIGHT 4
Q705_C
2N3904S-RTK/PS 1 R717
BAV70
+5V
NC/47K 1/16W 5% U705
Q705 3 2
Q705_B VIN VOUT
+5V D705 NC/LL4148
VSS
CN702
2 R715 NC/MMBT2907AK NC/AZ1117S-5.0TRE1
1
1
VLCD
NC/4K7 1/16W 5%
NC/CONN +5V VCC3.3
VLCD 5 U703
FOR TOUCH PANEL 3 2
INPUT OUTPUT
R707
1
ADJ/GND TO252
NC/AZ1117D-1.2TRE1
R706 VCC1.2
5
6
7
8
10K 1/16W 5% Q703 2.2 OHM 2W
R709 Q703_G
D
D
D
D
Q704_C
47K 1/16W 5% Q701 U704

R710 U704_VIN 3 2
VI VO VCC1.2 4
G
S
S
S
NC/AO3401 AO4411 + C709 C711
GND
C712 +5V + C710 C713 100UF16V
4
3
2
1
R711 22K 1/16W 5% Q704_B Q704 NC 100UF16V 0.1uF 16V
4 on_Panel
1uF 10V 0.1uF 16V G912T63U
2N3904S-RTK/PS
R708
SOT223
1
C718
4K7 1/16W 5% 0.1uF 16V R712
C716
10uF/10V
10K 1/16W 5%
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL Size B

Key Component 6.0.POWER PCB NAME 715G3502-C
称爹 <称爹>
Date Thursday , April 16, 2009 Sheet 7 of 7
55
Power Board
1
NC
BD901A
+
KBP208G
3 2
L904
100 OHM 1/4W R918
-
+16V
4 100 OHM 1/4W R919 Coil
1
C912
!GBU408
BD901 0.001uF
+
100 OHM 1/4W R920 C917 C918 R946 ZD902

+ + 470OHM2W T ZX18B
3 2 D906 470UF M 35V 470UF M 35V
!
2
0 OHM 1/4W FMX-12SL
3 1
FB902
T901 R943
-
4 POWER X'FMR Q903 470R 1/8W 5%

KTD1028
C905 + R904
4
150uF/450V 1500PF2KV 8.2K OHM 1/4W R935 100 OHM 1/4W C932 R939
! C938 C906
R903 5 8
7 R961 100 OHM 1/4W 0.001uF
1K 1/8W 5%
1500PF2KV 100K OMH 2W +-5% L903

R905 C929
C904 F903
8.2K OHM 1/4W 6 9 R962 100 OHM 1/4W 0.001uF
1 10
Coil +5V
D901
NC FR103 12 + FUSE
! 3 11
C939
R924
100R 1/8W 5%
+ C915
470UF M 16V
0.1uF C907 R909 1000uF/25V
2
+ C908 D900 3.3 OHM 1/4W D907 R940

L901 22uF 50V FR107 31DQ06FC3 43K 1/10W 1%
27mH
R927
1
Q901 IC903 3K6 1/10W 1%
IC901 STP10NK70ZFP C937 PC123X2Y FZOF
1
1 8 D903 IN4148 FB901

! ! 2
3
CT HV
COMPNC
7
6
! 68pF1KV R925
1K 1/8W 5%
BEAD
R949 100 OHM 1/4W
CS VCC R910
1
4 5
GNDOUT C935
!
2
10R 1/4W 5% R950 100 OHM 1/4W 0.001uF
LD7576
C940
C903
R938
2
0.047uF 10K 1/8W 5% R951 100 OHM 1/4W
C924
0.1uF
0.47uF
R912
C921
R902 R901 220 OHM 1/4W R926
2
R914 1K 1/10W 1%
3 1
1M 1/4W 5% 1M 1/4W 5% IC904
C909 0.39 OHM 2W +-5% 1000PF/250VAC KIA431A-AT/P
NR901 220pF
NTCR
D908 R930
SP1060 2.43K OHM 1% 1/10W
C900
C928 3300pF 250V
0.01uF
2
F901
FUSE L906
! ! ! JUMPER
NC CN903
C902 C901
1
1000pF 1000pF 1 L905
+16V
2
3 CN902 F902
! 4
Coil
3
1 +5V1
CONN 2 NC
2 1 3 C930
4 + C916 + C934 0.1uF
+5V 1000uF25V NC
5
DIM
CN901 6
ON/OFF
SOCKET 7
PID 8
C931 9
10
0.1uF 11
12
13
GND2 GND1 HS3 HS2 HS1

GND GND HEAT SINK(D906) HEAT SINK(D908) HEAT SINK(Q901) VOL CONN
1 1 1 1 1 MUTE
2 2 2 2 2
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL XXXX Size Custom
+5V1
絬隔瓜絪腹 G2824-3-5-X-26-090327 TPV MODEL PWPC9E41MQWW Rev 1
Key Component 03.POWER PCB NAME 715G2824-3-5
称爹 ODM MODEL
56
4R7 1/8W 5%
R817
+16V
ZD802 Q805
ON/OFF RLZ5.6B ZD803 4 5
G1 D1
2
RLZ5.6B R816 3 6
S1 D1
2
2 7
4R7 1/8W 5% 1 G2 D2 8
+5V S2 D2
CN801
R803 R804 AO4620 PT801
5K1 1/8W 5% 5K1 1/8W 5% 6 POWER X'FMR 7 C819
1
5 56pF3KV 2
1
DIM C815 1
0.1uF 2 0R05 1/8W
PID 1 8 R846
R819 Q806 LV1
C802 4R7 1/8W 5%
0.047uF 4 5 C820 CONN
R802 3 G1 D1 6 56pF3KV 2
22R 1/8W 5% 2 S1 D1 7 1
G2 D2 LV2
1 8 L801 R847
R805 C801 R818 C811 S2 D2 1 4 0R05 1/8W
NC 0.047uF 4R7 1/8W 5% 0.1uF AO4620 CONN
CN802
C804 2 3
L802
+
R801 1L 4 LV4
10K 1/10W 5% 1000uF/25V
R807 R811 R828 C817 R848
10K 1/10W 5% 82K1/10W 0R05 1/8W
9 8 D801 6.2M OHM 1W 2PF6KV 2 3
NDR1 NDR2 CN803
10 7 R810
11 PDR1 GNDP 6 L
R812 12 VDDA PDR2 5 100K 1/10W 1% C821 2
13 TIMER GNDA 4 IN4148 56pF3KV 1
100K 1/10W 1% 14 PWM RT1 3
15 ISEN CT 2 C813 C814
16 OVPT SSTCMP 1 NC 220pF CONN
ENA VSEN LV3
R806 C809 R830
R815 R808 IC801 ta9687GN-A-0-TR Q802 220pF D806 BAV70 R836 C822 2
100K 1/10W 1% NC 360R 1/10W 1% 1 5K6 1/8W 5% 56KOHM +-5% 1/10W 56pF3KV 1
C818 2R7002 SOT-23
R813 3 R837
1.5UF/10V C812 C806 C805 100K 1/10W 5% R809 C808 6K8 1/10W 5%
NC 2.2uF/16V 0.022uF 1M 1/10W 5% C810 33NF50V 2 CONN
0.0033uF CN804
D807 BAV70 R838 1M 1/10W 5%
1
LV1
3
R839 1M 1/10W 5%
2 LV2
3
D808 BAV70 R840 1M 1/10W 5% D803
1 BAV99
LV3
3
R841 1M 1/10W 5%
2
2
LV4
R842 R843 R844 R845

5K1 1/10W
5K1
5%1/10W
5K1
5%1/10W
5K1
5%1/10W 5%
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL XXXX Size Custom
絬隔瓜絪腹 G2824-3-5-X-26-090327 TPV MODEL PWPC9E41MQWW Rev 1

Key Component 02.INVERTER PCB NAME 715G2824-3-5
称爹 ODM MODEL
57
EAR Board
CN652
1 HP_R
2
3 HP_SENSE
4 HP_L
CONN C651 C652 C653
0.01uF 0.01uF 0.01uF
CN651 4 R653 0R05 1/10W 5% HP_L

5 R652 100R 1/10W 5% HP_SENSE
3
2 R651 0R05 1/10W 5% HP_R
1
PHONEJACK
R654
0R05 1/10W 5%
TPV ( Top Victory Electronics Co . , Ltd. ) OEM MODEL BenQ 2320HD Size B
絬隔瓜絪腹 G3503-A-x-x-1-20081225 TPV MODEL <Doc> Rev A

Key Component 02.Headphone PCB NAME 715G3503-A
称爹备注
Date Thursday , December 25, 2008 Sheet 1 of 2
58
Key Board
LED_RED# LED_GRN#
3
LED001
LED
CN001
2
7
CONN
1 LBADC1 R003 1K 1/10W 1%
2 LBADC2 R002 3K　 1/10W
3 DC_POWERON
4 LED_GRN#
5 LED_RED# R006 1K 1/10W 1%
6 R007 3K　 1/10W
C001 C002 C003 C004 C005
NC/0.001uF NC/0.001uF NC/0.001uF NC/0.001uF NC/0.001uF R004 1K 1/10W 1%

8
R005 3K　 1/10W
GND
POWER
ENTER
RIGHT
MENU
AUTO
LEFT
SW006 SW005 SW004 SW003 SW002 SW001
1 2 1 2 1 2 1 2 1 2 1 2
ZD003
ZD002
ZD005
ZD004
ZD001
5 5 5 5 5 5
C011
C007
C009
C010
C008
C006
ZD006 SW006 SW005 SW004 SW003 SW002 SW001
3 4 3 4 3 4 3 4 3 4 3 4
NC
0.1uF
0.1uF
0.1uF
0.1uF
0.1uF
0.1uF
NC
NC
NC
NC
NC
GND GND GND GND GND GND GND GND GND GND
GND GND
RIGHT(1.0K) 0.673V
LBADC1
ENTER(3.0K) 1.435V
MENU (1.8K) 0.673V
LBADC2
(AUTO) (MENU) (LEFT) (Power) (RIGHT)(ENTER)
AUTO (3.0K) 1.435V
T P V ( Top Victory Electronics Co . , Ltd. ) OEM MODEL G920HD(A) Size
LEFT (1.8K) 0.673V B
LBADC3 絬隔瓜絪腹 G3367-E-X-X-2-081223
TPV MODEL Rev C
POWER(3.0K) 1.435V Key Component
02.KEY BOARD
PCB NAME 715G3367-E
称爹 <称爹>
Date Thursday , December 04, 2008 Sheet 2 of 2
59
Troubleshooting Guide
Equipments and Tools Requirement

1. Voltmeter.
2. Oscilloscope.
3. Pattern Generator.
4. DDC Tool with and Compatible Computer.
5. Alignment Tool.
6. LCD Color Analyzer.
7. Service Manual.
8. User Manual.
Frequently asked questions (FAQ)
The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct
resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working
through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen
Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize
these losses by using an extension cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.
Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are
permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
These pixels are permanently on or off. And it is a natural defect that occurs in LCD technology.
The image has a faulty coloration:

It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to
reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary
colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off,
please contact your dealer to get necessary support.
No image can be seen:

Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are
using a display mode that this monitor does not support, please change the setting to one of the supported
mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".
60
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low power "sleep" mode
when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on the computer
keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or
broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:

You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at its native
resolution. To have the optimal display performance of each type of input sources, you can use the "Display
Mode" function to set a proper aspect ratio for the input sources.
The image is displaced in one direction:

The OSD controls are inaccessible:

• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” key for 15
seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu from the “OSD
Settings” menu (under SYSTEM), and all OSD controls will be accessible.
If your problems remain after checking this manual, please contact your place of purchase or e-mail us at:
Support@BenQ.com
61
Main Board
(1) No Power
No power
Press power key and look if the

picture is normal
NG
Please reinsert and make sure the

AC of 100-240 is normal
NG Reinsert or check the

OK
power section
Check if the Pin 4, 7, 8 of CN701 is 5V input
NG
Check power board
OK
Measure U702 Pin2=3.3 and U704 Pin2=1.2V
NG
OK Replace U702 and U703
Check if X401 oscillate waveforms are normal
NG
OK Replace X401
Check U401
62
(2) No picture
No picture
Check if the Pin 4, 7, 8 of CN701 is 5V input
NG
OK Check power board
Measure U702 Pin2=3.3 and U704 Pin2=1.2V
OK
NG
Replace U702 and U703
X401 oscillate waveforms are normal
OK NG
Replace X401
Check U401
OK NG
Replace U401
Check if the sync signal from

computer is output and video cable is
connected normally
NG
Input the sync signal of computer, or

change the cable
63
(3) White screen
White Screen
Measure Q701 base NG X401 oscillate

is low level? waveform is normal
OK NG
OK Replace X401
Check Q701 and Q704 are Check U401

broken or CN403 solder?
NG Replace U401
OK
NG
Check Correspondent
component. Check reset circuit of
OK U401 is normal
Replace Panel NG
Check Correspondent component.
64
Power Board
No power
Check CN902 PIN3, 4 = 5V
NG
Check AC line volt 110V or 220V
OK NG
Check AC input
Check the voltage of C905 (+)
OK NG
Check bridge rectified circuit and F901 circuit
Check start voltage for the pin8 of IC901
NG
OK Check R904, R905, Change IC901
Check the auxiliary voltage is bigger than
10V and smaller than 20V
NG 1) Check IC901
OK
2) Check R909/D901/C908 circuit
Check IC901 pin5 PWM wave
OK NG
Check IC901
Check D907/D908/IC903/IC904/ZD902
65
W / LED, No Backlight
Check Inverter input =16V
NG
OK Check adapter and ZD802, ZD803
Check ON/OFF signal
NG
OK Check Interface board or main board
Check IC801 PIN 11=5V
NG
OK Change ON/OFF circuit
s
Check IC801 PIN8/PIN9 PWM wave
NG
OK Check IC801
Check Q805, Q806 Drain wave
NG
OK Change Q805, Q808
Check the output of PT801
NG
OK Change PT801
Check connecter & lamp, feedback and protect circuit
66
Keypad Board
OSD is unstable or not working
N
Is Key Pad Board connecting normally? Connect Key Pad Board
N
Is Button Switch normally? Replace Button Switch
N
Is Key Pad Board normally? Replace Key Pad Board
Check Main Board
67
PCB LAYOUT
Main Board
68
69
Power Board
70
71
72
Appendix 1 – Screw List / Torque
(HD9SNQMBFWBQDN)
Part No. Type Description Quantity Torque
FOR PB & MAINFRAME

0G1G1030 8120 M3*8 4 6±1KGF.CM
FOR MB & MAINFRAME
FOR MB & MAINFRAME
0M1G1030 6120 M3*6 2 6±1KGF.CM
FOR HMDI & MAINFRAME
FOR REAR COVER & HEADPHONE
0Q1G1030 6120 M3*6 1 12±2KGF. CM
JACK BOARD
FOR STAND & HINGE
AM1G1740 12 47 CR3 M4*12 4 12±2KGF. CM
FOR HINGE & REAR COVER
AQ1G1740 12120 M4*12 HINGE &STNAD 2 12±2KGF. CM
0M1G 930 8120 M3*8 FOR HEAT SINK 1 ~
0M1G 930 8120 M3*8 FOR HEAT SINK 1 ~
0M1G 930 8120 M3*8 FOR HEAT SINK 1 ~
73

Product Service Manual - Level 1 2: Service Manual For Benq: LCD G2320Hd (D-Sub +Dvi-D +hdmi +black Bezel)

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Product Service Manual - Level 1 2: Service Manual For Benq: LCD G2320Hd (D-Sub +Dvi-D +hdmi +black Bezel)

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Copyright:

Available Formats

Applicable Country & Regions: China

Service Manual for BenQ:

(D-SUB +DVI-D +HDMI

Product Service Manual – Level 1~2

First Edition (April, 2009)

1. About this Manual ...................................................................................................................................................5

1.1 Important ............................................................................................................................................................5

1.2 Trademark ..........................................................................................................................................................5

2.2 Safety Notice ......................................................................................................................................................6

2.3 Compliance Statement .......................................................................................................................................6

3. General Description ................................................................................................................................................7

4. Related service information...................................................................................................................................8

5. Product Overview ...................................................................................................................................................8

5.1 Monitor Specifications ........................................................................................................................................8

5.2 Packing .............................................................................................................................................................10

Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................12

Visual Inspection & Cleaning ..................................................................................................................................12

Software/Firmware Upgrade Process ....................................................................................................................12

Level 2 Circuit Board and Standard Parts Replacement ......................................................................................40

Product Exploded View ..........................................................................................................................................40

Six angles’ view ......................................................................................................................................................41

Block Diagram ........................................................................................................................................................49

Schematic Diagram ................................................................................................................................................51

Troubleshooting Guide ...........................................................................................................................................60

PCB LAYOUT .........................................................................................................................................................68

Appendix 1 – Screw List / Torque ...........................................................................................................................73

ADC Analog to Digital Converter

BenQ BenQ Corporation

BTSC Broadcast Television System Committee

CPU Central Process Unit

CVBS Composite Video Blanking and Synchronization

DLP Digital Light Processing / Texas Instruments®

DMD Digital Micromirror Device

DRAM Dynamic RAM

DVI Digital Video Interface

DVI-I Digital Video Interface-Integrated

EEPROM Electrically Erasable and Programmable Read Only Memory

FLASH FLASH memory

G-TXT Green Teletext

I2C Integrated IC bus

LED Light Emitting Diode

MOSFET Metal Oxide Semiconductor Field Effect Transistor

OSD On Screen Display

PCB Printed Circuit Board (or PWB)

RC Remote Control transmitter

ROM Read Only Memory

SDA Data signal on I2C bus

SDRAM Synchronous DRAM

SW Sub Woofer / Software

THD Total Harmonic Distortion

VGA Video Graphics Array

1. About this Manual

2.2 Safety Notice

procedures while handling these parts.

2.3 Compliance Statement

● TFT display (Thin Film Transistor; active matrix)

● minimal space requirements thanks to slim casing

● high degree of brightness and good contrast

● high resolution (1920x1080)

● convenient operation via integrated OSD (On-Screen-display) menu

● plug & play capability

● compliance with the recommendations in accordance with TCO’03

eSupport URL: http://esupport.benq.com