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Servicelink User Guide: Fsw276 (February 2008)
Servicelink User Guide: Fsw276 (February 2008)
VE R SI ON 4 .0
Copyright © Daimler Trucks North America LLC
Chapter 1: Overview 9
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Log On to ServiceLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contact the Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contents 3
Chapter 4: Navigating Through ServiceLink 27
Navigate Through ServiceLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Sort Tables and Resize Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sort a table by a column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Resize a column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Reset a column to its original width . . . . . . . . . . . . . . . . . . . . . . . 31
Print the Information in the Window . . . . . . . . . . . . . . . . . . . . . . . .32
Close ServiceLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Contents 5
View Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Refresh the Features List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Update a Superseded Reference Parameter. . . . . . . . . . . . . . . . . . 95
Add or Replace a Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Update the Installed Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Update the installed features in online and connected mode .
96
Update the installed features in online and disconnected
mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Undo the Last Change to a Feature . . . . . . . . . . . . . . . . . . . . . . . . . 98
View and Print Wiring Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 98
Apply Wiring Changes to a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 100
Glossary 121
Index 125
Contents Tab
You can use the table of contents to find the page number for information
about a specific topic.
To use the table of contents:
1. Click the Contents tab.
2. Click to display more pages.
3. Click to display page content.
Index Tab
You can use the index to find information by keyword.
To use the index:
1. Click the Index tab.
2. Click a letter to view the keywords for that letter, and then click any
keyword to find more information.
Help Buttons
A set of Help buttons provides you with additional functionality.
Click the Show Navigation button to open the Navigation frame. The Navigation frame
provides Contents, Index, and Search tabs that you can use to find information in Help.
Click the Show in Contents button to locate the currently displayed topic in the Contents
tab. When you click Show in Contents, Help opens the section in the Contents tab that con-
tains the currently displayed topic where available.
Click the Previous button to display the topic that precedes the currently displayed topic.
Click the Next button to display the topic that follows the currently displayed topic.
Click the Related Topics button to open a menu that lists topics related to the currently dis-
played topic where available.
Click the Portable Document Format (PDF) button to view or save a printable version of the
Help content. Adobe Acrobat Reader is required. If you do not have Acrobat Reader,
download a free version from the following Web site:
https://secure.freightliner.com/utilities/acrobat/default.asp
ServiceLink is a diagnostic and service tool that communicates with the various
Electronic Control Units (ECUs) on Daimler Trucks North America LLC
(DTNA) vehicles. You can view a variety of information, including information
that is stored on the DTNA host (mainframe) computer.
This chapter contains the following information:
■ What’s New (see page 10)
■ System Requirements (see page 11)
■ Log On to ServiceLink (see page 12)
■ Contact the Support Center (see page 12)
Overview 9
What’s New
ServiceLink version 4.0 supports diagnostics and parameterization for
Freightliner’s newest class 8 vehicle. ServiceLink 4.0 includes the following
enhancements or new features:
■ Supports the Controller Area Network (CAN) protocol for the Cascadia
ECUs. See “Connect the Computer to the Diagnostic Connector” on page
15 for details.
■ Supports the Nexiq USB-Link adapter for handling all protocols, including
the new CAN protocol. See “Connect the Computer to the Diagnostic
Connector” on page 15 for details.
■ Supports four new ECUs for the Cascadia model, including the Signal detect
and Actuation Module (SAM) Cab, the SAM Chassis, the Modular Switch
Field (MSF), and the Central Gateway. See “Cabin Controller Area
Network ECUs” on page 24 for details.
■ Supports the following CAN ECUs functions:
❒ View faults and clear faults. See “View and clear fault information for
CAN ECUs” on page 50 for details.
❒ Upgrading ECU software (Flashing). See “Upgrade CAN ECUs” on page
83 for details.
❒ Parameters (except for the Central Gateway). See “View, Change, and
Reset CAN ECU Parameters” on page 68 for details.
❒ MSF Switches. See “View MSF Switches on Vehicles” on page 107 for
details.
■ Provides updated Templates, including new templates that support the CAN
ECUs. Provides a new enhanced templates toolbar. See “Use the Template
Toolbar” on page 59 for details.
■ Provides enhanced ECU List information and VIN reporting, including a
new Conflicting VIN dialog box. See “Resolve a Vehicle Identification
Number (VIN) Conflict” on page 19 for details.
✐Anote
■
Windows XP Home cannot be used with ServiceLink.
✐Screen
note Popup blockers cannot be used with ServiceLink.
■ display settings of at least 1024 x 768 dpi
■ A Noregon DLA device, a Nexiq/Snap-On MagiKey device, or a
Nexiq/Snap-On USB-Link device
Overview 11
Log On to ServiceLink
You must log on to DTNA’s secure software Web site to gain access to
programs that are registered to your user ID.
✐ nloaded
ot e When you open ServiceLink, the latest version of ServiceLink is automatically
if you have administrative rights on your computer. If you do not have
administrative rights on your computer, the automatic updates are not installed on
your computer. If you have a problem with getting automatic updates, contact your
System Administrator.
To log on to ServiceLink:
1. Log on to one of the following Web sites:
■ Freightliner: http://www.accessfreightliner.com
■ Sterling: http://www.accesssterling.com
■ Western Star: http://www.accesswesternstar.com
2. Click ServiceLink.
Connection configurations
The following configurations are supported by ServiceLink. Your shop should
have at least one of these configurations:
ServiceLink host vehicle The computer is online with the host and Online
connected to the vehicle at the same time. Connected
This type of configuration allows an
immediate exchange of information
between the vehicle and the host.
ServiceLink host The computer is online with the host. With Online
this configuration, you can connect to the
vehicle or go online with the host using the
same laptop, which you can easily move
between the vehicle and host.
Connection modes
The type of connection mode that you are working in depends on if the
computer is connected to the vehicle or the host.
■ Online mode (see page 15)
■ Offline Mode (see page 15)
■ Connected Mode (see page 15)
■ Disconnected Mode (see page 15)
Offline Mode
You can run ServiceLink without being linked to the host. Any changes that
you make to an ECU are communicated to the host automatically the next time
you start ServiceLink in online mode. You cannot upgrade the version of
software (also known as flashing) for an ECU in the offline mode. The status bar
indicates Offline when you are not linked the host. For information about how
to use ServiceLink in offline mode and still view host information, see “Set Up
the ServiceLink Computer to Work Offline” on page 37.
Connected Mode
Connected mode indicates that a ServiceLink computer is connected to a
vehicle. Click the Connect button to establish communication between the
vehicle and ServiceLink.
Disconnected Mode
When the ServiceLink computer is not connected to a vehicle, it is in
disconnected mode. The status bar indicates DISCONNECTED.
✐ note Freightliner’s newest class 8 vehicle uses the CAN protocol over the Diagnostic
Controller Area Network (CAN). A new communications adapter, the Nexiq/Snap-On
USB-Link, connects to all three datalinks at the same time and connects to the computer
using a USB port. Refer to “Download Vehicle Adapters” on page 36 for details.
After the computer is connected to the vehicle and the ignition is turned on,
you can start ServiceLink
To start ServiceLink:
◆ Click Connect.
★ tiConnect
p: ServiceLink loads and connects with the vehicle databus when you click the
button. If you do not get a response from the vehicle:
■ Make sure that the ignition is turned on
■ Check to ensure that the adapters are securely plugged in to both the vehicle and
the computer, and that the adapter power light is on
■ Review the Admin settings to check adapter settings
✐ note When connecting in Offline Mode, selecting the 6-digit serial number
(instead of the 17-digit VIN) prompts you to select the Vehicle Type.
If you select the 17-digit VIN, then you are not required to select the Vehicle Type.
2. Select one of the listed ECUs, or type the full 17-character VIN in the
Other text box.
3. Click Continue.
ServiceLink displays the ECU List.
Introduction to Multiplexing 21
Different Multiplexed Electrical System ECUs
The multiplexed electrical system for the Freightliner Business Class M2 and
the Thomas Built Bus C2 differs from the Cascadia multiplexed system.
M2 and C2 ECUs
In an M2 or C2 multiplexed electrical system, the Bulkhead Module (BHM) is
the brain of the electrical system. It controls the Chassis Module (CHM) and
Expansion Module (EXM). The BHM uses the J1939 protocol for primary
diagnostics instead of the J1708 protocol, which is secondary and is used for
limited troubleshooting.
Depending on the vehicle, the multiplexed electrical system ECUs listed in the
following table are available.
ECU Description
BulkHead Module (BHM) The primary ECU that controls the electrical and power distribution
system. The BHM is programmed to know which output it should
activate for a certain input and where the output is located (on the
BHM, CHM, SHM, EXM, or other controller). Use the BHM as the main
source of information for troubleshooting. A vehicle has one BHM.
Click the BHM icon to view the general information, faults,
configuration, features, software updates, and templates for each
connected protocol.
Chassis Module (CHM) A secondary ECU that works with the BHM. It responds to commands
from the BHM and communicates the status of the input (such as
switches) and output (such as lights) that are connected to it. A
vehicle has one CHM.
Click the CHM icon to view the general information, faults,
configuration, and templates. You can find J1939 and J1708 CHM faults
on the BHM Faults window. The generic J1708 CHM faults are included
in the CHM Faults window.
Expansion Module(s) An optional ECU that functions like the CHM. The EXM is used to
(EXM) extend the functionality of a CHM when additional input and output
are required. The EXM responds to commands from the BHM and
communicates the input (such as switches) and output (such as
lights) that are connected to it.
A vehicle may have from zero to five EXMs. Each EXM on the vehicle
appears on the sidebar. When adding an EXM to the vehicle, you can
override the size recommendation to a larger size. After an EXM is
installed, it cannot be replaced with a different size.
Click the EXM icon to view the general information, faults,
configuration, and templates. You can find J1939 and 1708 EXM faults
on the BHM Faults window. The generic J1708 EXM faults are included
in the EXM Faults window.
Switch Hub Module (SHM) A secondary ECU that works with the BHM and is only available on C2
vehicles. The SHM responds to commands from the BHM and
communicates the status of up to 24 smart switches as inputs. It
controls any outputs (such as lights, relays, the stop sign that swings
out, and so on) that are connected to it.
A vehicle has only one SHM. An 8-switch bank supports the placement
and the electrical connection of up to eight smart switches to the
SHM.
Click the SHM icon to view the general, faults, templates,
configuration, smart switches, and flashing information. You can view
some of the J1939 and J1708 faults on the SHM Faults window. The
BHM also reports some of the J1939 and J1708 faults for the SHM,
which can be viewed in the BHM Faults window.
Switch Expansion An optional ECU that operates smart switch inputs. Up to six smart
Module(s) (SEM) switches can be added practically anywhere in the cab. The SEM does
not control any outputs, but responds to commands from the BHM
and communicates the inputs (such as switches) that are connected
to it. A vehicle may have from zero to four SEMs. Each SEM appears on
the sidebar.
Click the SEM icon to view the general, faults, templates, smart
switches, and flashing information. You can view some of the J1939
faults on the SEM Faults window. The BHM reports smart switch
faults that may involve the SEM in the BHM Faults window.
Introduction to Multiplexing 23
Cabin Controller Area Network ECUs
The Cascadia multiplexed system uses four main ECUs along with various
other ECUs. These four main ECUs reside on the Cabin Controller Area
Network (CAN) datalink.
The Cabin CAN datalink does not have a direct connection to the diagnostic
connector. Therefore, off-board tools such as ServiceLink troubleshoot and
configure these Cabin CAN ECUs by connecting to the Diagnostic CAN datalink
pins in the diagnostic connector (refer to the illustration “Diagnostic connector
pinout” on page 16).
The Diagnostic CAN datalink connects ServiceLink to the Central Gateway
(CGW) ECU. Via the CGW, ServiceLink uses the Controller Area Network
(CAN) communication protocol to communicate with the Cabin CAN ECUs.
This is similar to how J1587 is the communication protocol to communicate
with ECUs physically connected to the J1708 datalink. Depending on the vehicle,
the CAN multiplexed electrical system ECUs for the Cascadia are listed in the
following table:
ECU Description
Central Gateway (CGW) The primary function of the CGW is to connect the different datalink
networks on the vehicle, and to route and translate the datalink
messages between them. The CGW also performs the following
functions:
■ Interfaces between off-board tools and Cabin CAN ECUs
■ Monitors for missing ECUs on the Cabin CAN datalink. Each
missing ECU is described in a CAN fault code generated by the
CGW.
The Central Gateway reports CAN ECU faults and can have its
software reprogrammed (flashed) to its same version or upgraded, if
required, using ServiceLink. The Central Gateway does not have any
parameters to configure.
Signal detection and Controls all of the functions for cab controls and the front of the
Actuation Module (SAM) vehicle (head lamps, road lamps, and so on). Works with the SAM
Cabin Chassis module.
The SAM Cabin reports CAN ECU faults and can have its software
reprogrammed (flashed) to its same version or upgraded, if required,
using ServiceLink. Parameters can be configured for the Sam Cabin, if
required, using ServiceLink.
Signal detection and Controls all of the trailer, the back of the cab, and chassis electrical
Actuation Module (SAM) devices. Works closely with the SAM Cabin module.
Chassis The SAM Chassis reports CAN ECU faults and can have its software
reprogrammed (flashed) to its same version or upgraded, if required,
using ServiceLink. Parameters can be configured for the Sam Chassis,
if required, using ServiceLink.
Modular Switch Field The modular switch field is made up of a master module (including
(MSF) the Hazard light switch), slave panels, and various connected
switches. Only the master module is directly connected to the Cabin
CAN datalink and is seen in ServiceLink as MSF. The MSF controls the
cab switches including sub-bus switches (multiplexed and
hard-wired), steering-wheel switches, the rotary switch (also known
as the head lamp switch), and stalk switch. The MSF’s sub-bus
switches have some similarities to the M2 “Smart Switches,” but the
sub-bus switches are different. The MSF’s sub-bus switches can be
viewed on the MSF’s Switches window. See “View MSF Switches on
Vehicles” on page 107 for more information.
The MSF reports CAN ECU faults and can have its software
reprogrammed (flashed) to its same version or upgraded, if required,
using ServiceLink. Parameters can be configured for the MSF, if
required, using ServiceLink. Sub-bus switches connected to the vehicle
and the position of any signal switch can be viewed.
Introduction to Multiplexing 25
If you cannot use ServiceLink in online and connected mode, then try the
following steps:
1. Connect to the host (online and disconnected mode) to make any necessary
updates or to download information. Any changes you make are saved to
the ServiceLink computer.
2. Disconnect the ServiceLink computer from the host.
3. Connect to the vehicle (offline and connected mode) to run diagnostics and
apply changes to the vehicle.
For example, smart switch information can only be retrieved when the
ServiceLink computer is connected to a vehicle. The updates or downloaded
information are available in both online and offline modes.
ServiceLink has a main window for each ECU on the vehicle. Within each main
window, you can view information or click a button to perform a particular task.
Some buttons or links open a new window in which you can complete a task, use
a template, or run a diagnostic program.
This chapter contains the following information:
■ Navigate Through ServiceLink (see page 28)
■ Sort Tables and Resize Columns (see page 31)
■ Print the Information in the Window (see page 32)
■ Close ServiceLink (see page 32)
2 1
1. ECU tabs
2. Navigation bar
3. Connect or Disconnect button
4. Sidebar
5. Status bar
1 2 3 4
1. Sort Indicator
Resize a column
Use the following procedure to resize a column.
To resize a column:
1. Right-click the column heading that you want to resize.
The Resize Column Width dialog box appears.
2. Move the slider to resize the column, and then click Close.
★ tithep:description
If a description in a table uses more than one line, move the pointer over
to view the entire description.
✐ note If you use the Nexiq Magikey adapter and a parallel port printer, you may
not be able to print because the adapter uses the same connection port as your
printer. Instead, print using a network printer or use a serial device, such as a
DLA as your adapter.
Close ServiceLink
Use the following procedure to close ServiceLink.
To close ServiceLink:
1. Click Disconnect.
2. Click the in the upper-right corner of the ServiceLink Home page
window.
3. Click the in the upper-right corner to close the browser window.
You can use the Admin window to set preferences, change the language used in
ServiceLink, and download vehicle information to be used in offline mode.
This chapter contains the following information:
■ Change the Language in ServiceLink (see page 34)
■ Check for ServiceLink Updates (see page 34)
■ Turn On Logging Support (see page 34)
■ Select the Vehicle Adapters (see page 35)
■ Download Vehicle Adapters (see page 36)
■ Download Adobe Acrobat Reader (see page 36)
■ Download the ODOCCON Utility (see page 37)
■ Set Up the ServiceLink Computer to Work Offline (see page 37)
Administering ServiceLink 33
Change the Language in ServiceLink
Use the following procedure to change the language that is used in ServiceLink.
To change the language in ServiceLink:
1. Click Admin.
2. Click Language/Idioma on the sidebar.
3. Select the language that you want from the drop-down list.
4. Click OK to confirm the change.
6. From the drop-down lists, select a vendor’s device for each selected
protocol.
✐ note If your adapter is not listed in the drop-down list, click Download on the
sidebar. The Nexiq USB-Link is a new adapter that handles all ECU protocols,
including the new CAN ECUs.
Administering ServiceLink 35
Download Vehicle Adapters
You must have a vehicle adapter selected before starting ServiceLink. The
following are supported devices:
■ Noregon DLA device handles J1708/J1587 and J1939
■ Nexiq/Snap-On MagiKey device handles J1708/J1587 and J1939
■ Nexiq/Snap-On USB-Link adapter handles all protocols (CAN,
J1708/J1587, and J1939).
Use the following procedure to download vehicle adapters.
To download a vehicle adapter:
1. Click Admin.
2. Click Download on the sidebar.
3. Click the link for the vehicle adapter that you want to download.
The File Download dialog box appears.
4. Click Run.
★ ensure
ti p: It is recommended that you click Run in the File Download dialog box to
that when an update is available, it will be directly applied.
Administering ServiceLink 37
3. Type a serial number in the Serial Number box, and then click the
right arrow button (>) to add the serial number to the box on the
right.
✐ nquotation
ot e Vehicle Serial Numbers must be six characters and cannot contain
marks (“) or apostrophes (‘).
4. Repeat step 3 for the other serial numbers that you want to access
offline.
✐ note To remove serial numbers from the list, select the serial number that you
want to remove, and then click the left arrow button (<).
5. Click Download.
6. Close any open programs, and then click Continue.
A Downloading offline components and please wait message appears.
After the download is complete, a Download Complete message
appears.
7. Click OK.
You are now ready to work offline. Exit from online mode and click
the ServiceLink Offline desktop icon to start ServiceLink.
If you open ServiceLink when the computer is in online, connected mode and
the vehicle ignition is on, ServiceLink reads the databus to determine which ECU
devices are included on the truck and then retrieves the stored information.
General and fault information for all of the active vehicle ECUs appears in the
ECU list and within each specific ECU.
This chapter contains the following information:
■ General Info Window (see page 40)
■ View the General Information for a Specific ECU (see page 43)
■ View the ECU List Host Data (see page 44)
■ Update the Host Data from the ECU List (see page 44)
■ View Faults (see page 45)
1. Protocol options
2. Problem ECU area
Missing ■ J1708 protocol ECUs can be listed if the ECU does not respond to
component ID, software ID, VIN, or fault requests from
ServiceLink.
■ J1939 protocol ECUs can be listed if the ECU does not answer the
address claim message.
■ CAN protocol ECUs can be listed if there is a failure to initialize
communication to the ECU.
A missing status usually indicates a connection issue with the ECU.
After correcting the problem, the ECU should appear in the list of
ECUs, and should no longer appear as missing.
The following information appears on the ECU List General Info window:
Column Description
Software Version Version of the software that is installed on the ECU device
Column Description
The General Info Show ECU History window information also includes:
Information source The Show ECU History display is color-coded (as shown by a legend)
for factory, vehicle history, and current vehicle information for a
selected protocol. A specific ECU window lists the vehicle and current
host information in separate columns.
✐ note If for any reason, J1939 devices cannot claim an address, ServiceLink displays a
generic ECU icon and the following description:
The vehicle make, model, and software ID appear as “Not Available.” No special
functionality is supported. Only General Info, Faults, and Templates tabs are available.
Only one invalid ECU icon appears regardless of the number of ECUs that cannot claim
an address.
If a Switch Expansion Module (SEM) cannot claim an address because the file is corrupt
or there is no firmware, an Invalid SEM (Unresponsive) icon appears on the sidebar.
Some general information from CAN ECUs may appear in gray text when you
select the J1708 and J1939 protocols. However, you must select the CAN
protocol to view accurate information to troubleshoot the CAN ECUs.
✐ note If for any reason J1939 devices cannot claim an address, a generic ECU icon
and the following description appears:
Software version Lists the software year (YY), week (WW), and patch version
(PPP).
Software part number version Lists the Freightliner software part number version.
✐ note Legacy ECU history shows host and factory information. If applicable,
CAN ECU history also shows any changes to values. Technicians can view the
changes made to a vehicle since it was built which can help them troubleshoot.
✐ message
note If you are not in online mode when you click Sync ECU List to Host, a
appears indicating that the files will be saved to the computer. The
next time you are in online mode, the files will be uploaded. Click OK to
continue.
2. Click OK.
Column Description
ECU Description The Message Identifier (MID) for J1708, the Source Address (SID) for J1939, or
the CAN ID for the specific ECU
caution Clicking Clear All Historic Faults erases all of the historic faults from
! the memories of all of the ECUs for the selected protocol. Make sure that you
want to erase all of the faults for that protocol before you click Clear All Historic
Faults.
All historic faults are erased from the ECU memory. Faults from some
ECUs, such as CAT, Cummins, and Detroit engines and Wabco ABS,
can be viewed but not cleared.
✐ nClear
ot e You can clear historic faults for a specific ECU. For more information, see
the historic faults for a specific ECU (see page 48).
★ problems.
ti p: Historic faults are your starting point for identifying intermittent
Clear historic faults after you repair a problem, especially if it’s an
intermittent problem.
Bulkhead Module (BHM) Displays circuit-based fault information for the BHM, SHM (C2 only),
CHM, and any EXMs.
The J1708 BHM faults table lists pin-based fault information for the
J1708 BHM and CHM. The BHM reports J1708 EXM faults as a generic
module fault message.
Chassis Module (CHM) Currently, no J1939 faults appear in the CHM ECU windows. Go to the
BHM ECU window to view the CHM J1939 faults.
The J1708 pin-based and generic fault information for the CHM
appears in the J1708 BHM faults table.
Currently, the CHM reports J1708 generic module faults, but most of
the faults are listed in the BHM J1708 faults table.
Expansion Module (EXM) Currently, no J1939 faults appear in the EXM ECU windows. Go to the
BHM ECU window to view the EXM J1939 faults.
Currently, the EXM includes J1708 generic module faults, but most of
the faults are listed in the BHM J1708 faults table.
Switch Hub Module (SHM) Some J1939 and J1708 faults appear in the SHM faults table, while
other J1939 and J1708 faults appear in the BHM faults table. Check
both ECU fault tables.
Switch Expansion Module Some J1939 appear in the SEM faults table. Smart Switch faults that
(SEM) may involve the SEM are listed in the BHM ECU faults table.
✐ note By default, all ECU templates appear in the drop-down lists for connected
protocols. Select the Display All Templates option to change the selection to view
all templates for the connected protocols.
✐ note You can also choose a template from a specific ECU window. For more
information, see “Gain Access to Templates from a Specific ECU” on page 54.
✐ note If no templates are available for a specific ECU, the “No Templates Available”
message appears on the Templates tab.
✐ note By default, all templates for the selected ECU appear in the drop-down
lists for connected protocols. Select the Display All Templates option to change
the selection to view all templates for the connected protocols.
Template Description
Pin-based All of the optional systems on both the M2 and C2 use pin-based
templates such as the BHM Connector B1 template. Pin-based
templates are available for the BHM, CHM, EXM, SEM, and SHM.
Pin-based templates are available for the Cabin CAN ECUs.
Function-based The BHM and CHM ECUs use function-based templates for most
standard functions, such as the Headlamps template. (You do not
need to know the pin number associated with these circuits to use
these templates.)
Function-based templates are available for the Cascadia’s multiplexed
system.
Smart Switch The ECUs that have smart switches connected to them have a special
type of template to help with troubleshooting the smart switches.
Smart Switch templates are available for the BHM, SEM and SHM
ECUs.
✐ note By default, all templates for the selected ECU appear in the drop-down
lists for connected protocols. Select the Display All Templates option to change
the selection to view all templates for the connected protocols.
✐ note There are Smart Switch-type templates available as pin-based templates for the
SEM (connector J2) and SHM (connectors J5-Bank A, J6-Bank B, and J7-Bank C).
✐ databus
note If an item or window flashes, no data is currently being broadcast on the
for that item or window.
1 2 3 4 5 6 7 8 9 10
Call out
number Button name Description
8 View Fault Codes Opens a list of fault codes for the selected protocol.
1 2 3 4 5 6
7 8 9
5 Fast Forward button Speeds up the playback at two times the normal speed.
7 Elapsed playback and Displays the amount of time a file has played back as well
total time indicator as the total time of the playback file.
Play a recording
Use the following procedure to play a recording.
To play a recording:
1. Click the Open File button.
2. Select a file, and then click Open.
3. Click the Play button.
As the file plays back, the elapsed time of the playback appears on the
toolbar as well as the total time of the playback file.
4. Click the Stop button.
5. Close the file.
View parameters
Use the following procedure to view a list of ICU parameters and information
about a specific parameter.
To view a parameter:
1. Select the ICU ECU, and then click the Parameters tab.
The Parameters window appears with the following information listed
in a table:
Factory Appears when you click the Get Host Parms button. The parameter
value stored on the host as it came from the factory
Host Appears when you click the Get Host Parms button. Parameter
value currently stored on the host
Box or Column
Table Heading Description
Remark Not applicable Lists the numerical values for the selected parameter. For
example, if you selected an ICU Trip Information window
(Parameter 101), the following appears in the Remarks box:
0= Disable and 1 = Enable
Details Default value The value or setting that is automatically selected if you
do not specify a different default value.
Low value The lowest numerical value that you can enter in the
parameter value text box. For example, if the range is
between 0 to 50, 0 would be the lowest value that you can
enter.
High value The highest numerical value that you can enter in the
parameter value text box. For example, if the range is
between 0 to 50, 50 would be the highest value that you
can enter.
Reset parameters
You can reset the parameter values for an ECU to values that were set at the
beginning of the current session, to the original factory settings, or to the current
host settings.
To reset the parameter values:
1. Click Reset Parms.
The Reset Parameters dialog box appears.
2. Click one of the following reset options, and then click OK.
■ Reset parameters to values at the beginning of the current session
■ Reset parameters to original factory settings
■ Reset parameters to the current host settings
A progress indicator appears if the option that you selected requires a
notable amount of time to process.
If the metric conversion modifies the values slightly, a dialog box
displays the requested and actual values.
3. Click OK to apply the changes.
If changes are applied to the vehicle engine, the changes are not
permanent until the ignition has been turned off at least five seconds.
Show settings Filters the parameters based on the data source. Select from All
(default), Vehicle Only, Host Only, Factory Only, or Differences.
Selecting the Differences option overrides the other filters and lists all
of the parameters where the vehicle and current host part numbers
do not match.
Features Filters the parameters based on the feature selected. All features are
available as options. Select a feature or use the default All option to
view all features.
4. Click OK.
You are returned to the Parameters window. The parameter now
appears with an icon showing that it has been modified.
You can update the software (flashing) for a vehicle’s ECUs and modules.
This chapter contains the following information:
■ Upgrade the ICU2M Software (see page 76)
■ Upgrade the LBCU-ICU Software (see page 76)
■ Upgrade the Step Deployment Unit Software (see page 78)
■ Recalibrate SDUs (see page 79)
■ Upgrade the Bulkhead Module Software (see page 80)
■ Upgrade the Switch Hub Module (see page 81)
■ Upgrade the Switch Expansion Module (see page 82)
■ Upgrade the Automated Gearshift 2 (see page 82)
■ Upgrade CAN ECUs (see page 83)
5. Click OK.
“ICU Flashing Error. The ICU was flashed successfully, but ServiceLink was unable
to update the host data. Corrective Action is 1. Verify your internet connection is
still functioning. 2. Disconnect from ServiceLink; reconnect to ServiceLink, then
Sync to Host. 3. Contact the Dealer Help Desk. See “Contact the Support Center”
on page 12 for information.”
★ tishould
p: To ensure that the flashing process is successful, the vehicle’s battery voltage
be at least 12.4 volts.
caution Recalibrating the SDU is a manual process which must be done after
✐ disable
note If the steps do not swing out completely, press and release the exterior
switch until the steps swing out completely.
4. Close the cab door and allow the steps to stow completely under the
cab of the vehicle.
✐ note If the steps do not stow completely, press and release the exterior
disable switch until the steps are completely stowed.
✐ note If the steps do not swing out, close the door. Open the door again. The
steps should swing out.
8. Climb into the cab and locate the interior disable switch for the side of
the vehicle that you are recalibrating.
9. Press and hold the interior disable switch until the exterior alarm
sounds, which should be about ten seconds.
✐ note If you need to recalibrate the SDU separately from the flashing process,
open the templates and select the Recalibrate SDU template. Follow the steps
listed in the template.
★ toti p:theUpgrade the software before adding new features because you can only roll back
last set of features that were added since the last flashing session.
✐ software
n ot e If the SHM is not responding, ServiceLink uses the make and model and
ID from the host data to return the latest flash file version available
from the BHM. If the host is not available, an error message appears stating that
flashing cannot be performed.
The host is updated with the vehicle’s new SHM software version. The
Flashing window lists the software version that was flashed to the
SHM.
caution You cannot cancel the flashing process after it has started.
!
✐ note If the flash was successful, but a host error occurred, go to the ECU List
window, and then click Sync to Host to update the host data.
caution You cannot cancel the flashing process or the parameter update
You can use the ServiceLink Configuration window to assist with vehicle
diagnostics (by showing which pins are unused), and to view the following
information:
■ Which pins and connectors have feedback on them
■ Which outputs behave as if they are hardwired
■ The difference between the host and the vehicle information, when available
This chapter contains the following information:
■ Overview (see page 86)
■ View Configuration Information (see page 86)
■ Check for Missing and Extra Smart Switches (see page 89)
■ Print Differences Report (see page 89)
✐ note In online and disconnected mode, only the host information is listed and no
comparison between the host and the vehicle is available.
Pin Type Indicates if the pin is configured for Digital and Analog Input or Output
Circuit# Lists the circuit number that should be connected to this pin
Select an electrical system category from the Multiplex Function drop-down list
to filter out unnecessary pin configuration information. The information that
appears is from the host. Click the View Differences button to view or print a
report that lists the any differences between the host and vehicle information.
✐ indicator
note When you select either the CHM or EXM Configuration tab, the progress
may appear twice while retrieving the necessary information from the
BHM. After you retrieve the information from the BHM, this information
remains in the computer memory and appears more quickly when you request
it. After the BHM is upgraded or the parameters are loaded, information is again
retrieved directly from the BHM.
If any differences occur in the information in the host and the vehicle,
the View Differences button becomes available.
An error message appears if ServiceLink has any problem retrieving
information.
✐ the
note If the BHM on the vehicle does not match the software version stored on
host, the following warning message appears:
“The BHM software version does not match the host. Configuration information
may be in error. Please check the BHM and Sync ECU List to host.”
★ Refresh
ti p: If there are any differences, go to the BHM Features window and click the
Features List button. Return to the Configuration window to check that
the differences have been corrected.
✐ note For more information about Reference Parameters, view the Features
window.
2. Click Close.
Offline and connected ■ Apply changes to vehicle if you have updated the installed
features and the currently installed features from the host
■ Check compatibility (a file that is stored on the ServiceLink
computer) while online and disconnected
✐ nlistotfore theOffline Admin settings only download the currently installed features
Features window. You must follow the appropriate steps to update
features in the online mode.
✐ note ServiceLink checks BHM module compatibility. If the vehicle and host
version are different, the following message appears:
“The BHM version is incompatible with the version stored on the host. Please
check the ECU information.”
For more information, see “Update the Host Data from the ECU List” on page 44.
✐ note ServiceLink checks BHM module compatibility. If the vehicle and host
version are different, the following message appears:
“The BHM version is incompatible with the version stored on the host. Please
check the ECU information.”
For more information, see “Update the Host Data from the ECU List” on page 44.
A progress bar indicates the progress of update to the host and the
vehicle. An error message appears if the system is unable to update
the host or the vehicle with the new feature information.
After the changes have been applied successfully, they appear in the
Currently Installed Features table on the Features window.
-or-
■ Click No to view the list of features without applying the features to
the vehicle at this time.
The Features window opens with the features list.
✐ parameters
note If you clicked the Refresh Features List button when the superseded
were found and you choose to update the superseded parameters at
a later time, the Features List is refreshed. You have the option to apply the
updated features to the vehicle now or at a later time. For more information, see
“Refresh the Features List” on page 93.
✐ isnote The features may not be functional until you add an SEM and the ECU list
successfully synchronized with the host computer.
✐ note When you apply reference parameters that implement smart switches,
and click Apply Changes, the following message appears:
“(x) Smart Switch features have been added to the vehicle. Please make sure you
have enough Smart Switch slots for these features. You may need to add a
Switch Expansion Module.”
For more information, see “Add or Replace a New Switch Expansion Module” on
page 110.
✐ note When you apply reference parameters that implement smart switches,
and click Apply Changes, the following message appears:
“(x) Smart Switch features have been added to the vehicle. Please make sure you
have enough Smart Switch slots for these features. You may need to add a
Switch Expansion Module.”
For more information, see “Add or Replace a New Switch Expansion Module” on
page 110.
✐ note If the feature requires wiring changes, a Wiring Changes dialog box
appears. For more information, see “View and Print Wiring Instructions” on
page 98.
A progress bar indicates the progress of the update to the host and the
vehicle. An error message appears if ServiceLink is unable to update
the host or the vehicle with the new feature information.
After the changes have been applied successfully, they appear in the
Currently Installed Features table on the Features window.
The Wiring Changes dialog box includes the following wiring instruction
information.
Instruction Description
Device Lists the ECU size, hardware revision level, software ID, and the
software revision level.
Example:
BHM_L, 1.F1, 06.50. 02.01
1 2 3 4
1. ECU size
2. Hardware revision level
3. Software ID
4. Software revision level
Connector Lists the connector that the wiring change impacts, and gives the
location of the connector in the harness.
Example:
FWD_CHAS_H_CHM_C4C
1 2
Circuit No Lists the wire number that changes are being made to.
New Device Indc Indicates whether the wire to be added also requires an EXM to be
added.
New Device Location Lists where the device or circuit to be added will be located on the
vehicle.
■ Example 1: CHM-M2 LOC, LH Rail means that the circuit is being
added to the CHM, in the M2 location on the left-hand frame rail.
■ Example 2: BHM - STANDARD CAB INTERIOR ZONE means that the
circuit is being added to the BHM in the standard location in the
interior zone.
✐ note Wiring instructions are saved for 30 days or until new wiring is applied to
the vehicle. A copy of the wiring instructions can be printed for future reference.
A message appears indicating that the host database was successfully updated
with the original features of the vehicle, or an error message appears if the
update fails for any reason.
ECU Indicates whether a switch is connected to an SEM or SHM. For an SHM, the
bank of the 8-switch bank that the switch is plugged into is identified (Bank A,
Bank B, or Bank C). For an SEM, the SEM number the switch is plugged into is
identified. For more information, see “Identify SHM Smart Switches” on page
105 and “Identify SEM Smart Switches” on page 106.
Location Lists which port a smart switch is physically connected to on an SEM (1-6) or
8-switch bank (1-8).
Description Lists a description for the switch based on the switch ID.
Position Lists the current position of the switch. For example, “ON” or “ON
(momentary).” If the ID is not available, the switch position shows as upper,
middle, or lower.
Pilot light Displays a small light-bulb symbol to designate pilot lights from actual
physical switches.
✐ note All SEM and SHM smart switches are listed for the connected vehicle
except for an Invalid SEM (Unresponsive) unit. When you select an SEM, the
smart switches for that unit appear at the top of the list. Check over the smart
switches for that unit to determine if it is the correct SEM. If not, then go to the
correct one and use the identify button.
caution Be aware that there are switches in the vehicle that may not be part of the
! Modular Switch Field. Some examples are door switches, switches for mirror direction,
ABS check, and possibly other aftermarket switches.
✐ annote If the version on the vehicle is incompatible with the version on the host,
error message appears indicating that the host could not be updated with the
BHM information.
Replace an SEM
Use the following procedure to replace an SEM.
To replace an SEM:
1. Replace the old SEM with the new module.
The new SEM takes either the same source address of the module that
was replaced or claims a new source address.
The optional Data Logging Unit (DLU) monitors all of the information that is
transmitted on the J1587 or J1708 databus by the various ECUs that are
installed on the vehicle. The DLU records information and saves anything that is
irregular, which is considered an ‘event.’
This chapter contains the following information:
■ View ECU General Information (see page 116)
■ Trigger Manual Events (see page 116)
■ View Events (see page 117)
■ Save or Clear Events (see page 118)
■ Set the Vehicle Standard Time (see page 119)
✐ protocol
note If you connect with both J1708 and J1939 protocols, information is listed for each
in separate tables. If only one protocol is connected, the information for that
protocol appears.
To view the ECU general information:
◆ Do one of the following:
■ Click a specific ECU device on the sidebar.
-or-
■ If you are in a different window for a specific device (for example,
the Faults window), click the General Info tab.
The General Info window appears.
✐ note The buttons and tabs that display within a window are based on the
selected device and connected protocol(s).
✐ event
note The ignition must be on a full three minutes before triggering a manual
or the time will be wrong.
4. Click the plus sign (+) next to an event category to view all of the
events in that category.
5. If necessary, use the scroll bar on the right side of the window to scroll
through the events.
6. Click the event that you want to view.
★ timonitored.
p: Use the horizontal scroll bar to view additional parameters that are
Use the vertical scroll bar to view additional data and values at
various times.
★ ti p : Use the TAB key or mouse to move from text box to text box.
✐ sure
n ot e When you click Current Time, it uses the time from your computer. Make
that your computer is set to the correct time and date.
CHM
Chassis Module—a secondary ECU that works
with the Bulkhead Module within the M2
electrical distribution system. A vehicle has
8-Switch Bank only one Chassis Module.
Supports the placement and the electrical
connection of up to eight smart switches to the Communication Protocol
Switch Hub Module. A set of rules that govern the communication
between electronic devices, such as the SAE
ACPU J1587 and SAE J1939 protocols.
Air Conditioning Protection Unit
Datalink
AGS2 Previously called the databus, the datalink is
Automated Gearshift 2 the physical network of wires that connects the
vehicle computers (ECUs). It moves data
B2 between the vehicle computers, (for example,
See C2. Engine and ICU) and between vehicle
computers and an off-board computer (for
BHM example, ICU and ServiceLink).
Bulkhead Module—the primary ECU used to
control the electrical distribution system for Diagnostic CAN
the M2. A vehicle has one and only one Datalink that runs from the diagnostic
Bulkhead module. connector to the CGW.
CAN DLM
Controller Area Network—the protocol used by DataLink Monitor
an off-board tool to communicate with Cabin
CAN ECUs. DLU
Data Logging Unit
CAN ID
A CAN ECU identifier DTNA
Daimler Trucks North America LLC
M2 PDM
Freightliner’s business class truck platform that Power Distribution Module
incorporates a Multiplexed Electrical System.
PID
MBE Parameter Identifier
Mercedes-Benz Engine
R&R
Remove and Replace
SAE VIN
Society of Automotive Engineers Vehicle Identification Number
SAM VSN
Signal detection and Actuation Module Vehicle Serial Number
SAM Chassis
This ECU controls mainly chassis-related
functionality.
SDU
Step Deployment Unit
SPN
Suspect Parameter Numbe—the part of a J1939
or CAN fault code that identifies what part of,
or item on a device that failed.
SEM
Switch Expansion Module—the SEM is an
optional ECU on a vehicle. It responds to
commands from the BHM and communicates
the input (such as switches) connected to it. A
vehicle may have from zero to four SEMs.
SHM
Switch Hub Module—the SHM is a secondary
ECU that works with the BHM and is found on
C2 vehicles only. A vehicle has only one SHM.
SID
Subsystem Identifier
Templates
A graphical representation of a predefined set
of information used for system diagnostics.
Index 125
general information 40 H N
historic faults 48
Help buttons 8 navigating
templates 53
historic faults ECU icons 29
viewing active faults 47
clearing 48 navigating through ServiceLink 29
ECU List Host
viewing 48 Navigation 27, 28
showing 44
host computer 25 navigation
updating 44
sidebar 29
example template 58
navigation bar 29
exiting ServiceLink 32 I Nexiq USB-Link adaptor 36
EXM ICU parameter descriptions 64
See Expansion Module ICU parameters
Expansion Module 23 adding remarks to 64 O
adding without resizing 112 viewing 64 ODOCCON utility
faults 50 ICU2M downloading 37
resizing 113 upgrading 76 offline
upgrading 113 ICUs setup 37
Faults offline mode 15
F Historic 48 Online
installed features, updating 96 Disconnected Mode 17
faults
invalid ECU online mode 15
active 47
duplicate 42, 43 overview of ServiceLink 9
Bulkhead Module 49
Invalid ECU (Unresponsive) 106
CGW 50
invalid SEM
Chassis Module 49 P
unresponsive 42
clearing historic faults 48 parameters
Expansion Module 50 CAN ECU 68
historic 48 L changing 66
information 45 language, changing 34 changing CAN ECU values 70
MSF 50 LBCU ECU 91
refreshing automatically 45 flashing 76 printing 67
SAM Cabin 50 logging on to ServiceLink 12 resetting 67
SAM Chassis 50 resetting CAN ECU 73
Switch Expansion Module 50 viewing CAN ECUs 69
Switch Hub Module 50 M part numbers
features missing smart switches CAN ECU parameters 68
adding or replacing 95 checking for 89 pin configuration 86
connections and available Mode differences 86
functions 92 Online, Disconnected 17 differences in 89
ECU 91 mode viewing 86
smart switches 96 connected 15 playing recorded data 61
viewing 93 disconnected 15 Print 32
wiring changes 92, 97 offline 15 printing
filters for CAN ECU parameters 69 online 15 differences report
flashing Modular Switch Field (MSF) ECU differences reports
AGS2 82 25 printing 89
BHM software 80 MSF parameters 67
CAN ECUs 83 description 25 wiring changes 98
ICU2M 76 faults 50 problem ECUs
LBCU 76 parameters 68 functionality 40
SEM 82 replacing or upgrading 114 status descriptions 41
SHM 81 switches 107 protocol information display
templates 55 settings 35
upgrading software (flashing) 83 protocol setting 35
G Multiplex Function Filter 86
Gateway 24 Multiplexed System
features 91 R
multiplexing templates 55 Recalibrate the SDU 79
Index 127
128 ServiceLink User Guide
129
130 ServiceLink User Guide