ALISHA WONG

4072 Ontario St, Vancouver, BC, V5V 3G5 | alisha-wong@hotmail.com | (778) 558-9881

SKILLS & • Motivated self-starter with a strong desire to learn

ABILITIES • People-orientated with a focus in providing excellent customer service
• Team-player and ability to communicate with people of diverse backgrounds
• Fluent in French and basic comprehension of Cantonese
• Emergency First Aid Certification
• Serving It Right
• Food Safe Level 1 Certificate
• Tourism BC World Host - Fundamentals and Services Across Cultures Certificate
• HIGH FIVE® training

WORK FRONT DESK RECEPTIONIST APR 2017 – AUG 2017

EXPERIENCE MSK Health and Performance Clinic, Burnaby, BC

• Greeted patients and assisted new patients with information on services offered
• Managed the continuous flow of patients in and out of examining room
• Scheduled appointments and answered calls promptly and professionally
• Collected payment and ensured proper insurance billing
• Processed direct billing insurance claims to ICBC, Worksafe BC, and extended
insurance
• Performed end of day balancing of payments including cash, credit, and cheque

ICE SKATING INSTRUCTOR AND SKATE ATTENDANT MAR 2014 – APR 2017
Recreation Oak Bay, Victoria, BC

• Created and organized engaging skate lessons catered for children ages 3 to 12
• Instructed and evaluated skaters of various skill levels
• Worked with other skating staff to supervise ice rink and ensure safety and enjoyment
• Provided equipment such as helmets, skates and, cones.
• Effectively responded to first aid emergencies in a calm and timely manner
• Used effective interpersonal skills to communicate with patrons
• Maintained and organized skate shop and equipment room

SALES ASSOCIATE JUN 2015 – AUG 2017

Nike McArthur Glen Outlet, Richmond, BC

• Took care of customers needs and concerns quickly and resourcefully

• Provided customers with information about products
• Represented the store in a professional and positive manner

CONCESSION AND TEAM STORE SALES ASSOCIATE JUL 2015 – AUG 2016
Nat Bailey Stadium, Vancouver, BC

• Worked in a fast-paced environment providing customers with great customer service

• Dedicated to helping customers enjoy their entertainment experience
• Efficiently took orders and served food and beverages to customers
• Learned and used various POS operation systems
• Inventoried supplies and performed end of day balance
EDUCATION UNIVERSITY OF VICTORIA SEPT 2014 – PRESENT
Bachelor of Science - Kinesiology

SIR WINSTON CHURCHILL SECONDARY SCHOOL 2009 – 2014

French Immersion Program

INTERESTS & • Outdoor enthusiast: enjoy outdoor adventures such as hiking, camping, and skiing
HOBBIES • Team player: favorite team sports are ice hockey and softball
• Highly motivated and active: cycling and dance