Olivia

Ellyn Dean Helsley

Education
James Madison University, Harrisonburg, Virginia
Hospitality Management & Business Minor, May 2016
Graduated Magna Cum Laude

Work Experience
United Airlines, Virginia
Flight Attendant, May 2016 - Current
Perform safety checks to ensure optimal security for passengers and coworkers
Assist passengers as needed with luggage and safety concerns throughout entire flight process
Provide passengers with quality service by offering food and beverages during flights

North 38, Harrisonburg, Virginia
Community Assistant, May 2014 May 2016
Communicated in person and in writing to answer inquiries in order to provide information
Organized files and leasing documents
Guided tours throughout the housing complex

Aramark, Harrisonburg, Virginia
Student Extern, May 2014 December 2014
Greeted and acknowledged every customer
Maintained a $100 drawer at all times
Received payments from customers as they checked out
Maintained orderly appearance of register area and supplies stocked

Shenandoah Caverns, Quicksburg, Virginia
Tour Guide, Sep 2013 Jan 2014
Described key points of interest to group members and responded to questions
Distributed brochures and explained establishment processes and operations at tour site

Cook/Waitress in Caf, May 2013 Sep 2013
Communicated with customers regarding orders, comments, and complaints
Prepared daily food items and drinks using proper safety precautions
Checked with customers to ensure that they were enjoying their meals and took action to correct any
problems
Monitored and ordered supplies or food items and restocked as necessary to maintain inventory

Activities
Member of Gamma Sigma Sigma
Planned and managed themed brunch for senior project at James Madison University
Facilitated the Ability Olympics at James Madison University
Assisted with a St. Judes fashion show
Organized and executed the childrens activities at the National Autism Speaks Walk
Skills
Highly adaptable, positive, resilient and open to new ideas
TIPs Certified
ServSafe Certified