2017 03 01 MKC Emergency Response Handbook v3.1 CL

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Emergency Planning
MKEPU
01
Milton Keynes Council

EMERGENCY RESPONSE HANDBOOK
Milton Keynes Council Plan
Version: 3.1
Owner: Emergency Planning Unit
Date Reviewed: 22 May 2017
Next Review: 01 March 2018
P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

O:\Emergency Procedures\Emergency Plans and Procedures
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Document Administration
Handbook Authorisation
Authorised by: Date Signature Role/ Organisation
Milton Keynes Council
Handbook Ownership
This handbook has been written and will be maintained by Milton Keynes Council Emergency Planning Unit
(MKEPU) on behalf of the Milton Keynes Council (MKC).
Reviews and Version Control
This handbook will be reviewed and amended by MKEPU as required following incidents and /or updated
guidance or information. Should this not be necessary, this plan will be reviewed every year.
Date Review Details Amended by Current

Version
Nov. 2013 Original document replacing Emergency Planning Procedures D. Mordecai 1.0
April 2014 Emergency Planning Officer Checklist updated D. Mordecai 1.2
March 2016 Review of document. Addition of Joint Decision Model
(JDM) diagram and METHANE mnemonic. Flowchart 1 to 3
deleted and current flowcharts 1 and 2 inserted. Callout Stuart Ellis 2.0
officers updated and all actions cards reformatted and
updated.
Feb 2017 Update to reflect change to callout arrangements effective Chris Londy 3.0
from May 2017
May 2017 Advice on contacting Public Health England added to Duty Curtis 3.1
Emergency Response Officer under Detailed Step Thompson
Information.
Updated file location in footer.
Training and Exercising
Date Training or Exercising Details Delivered by
Retention and Disposal
This document should be kept on file and archived when replaced by a more current version.
Any records regarding testing can be destroyed after ten years.
Source: Milton Keynes Council Records Management Strategy (2003) General Public Services Ref. No. 9.11
and 9.12
file://mkc/dfs01/Shared/Common/Records%20Management%20Policy/Retention%20Guidelines%20for%
20Local%20Authority[2].pdf

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Data Protection
This handbook is a controlled document which contains information to be used during an emergency event
affecting the Borough of Milton Keynes. This information is registered under the Data Protection Act 1998
and should not be disclosed to any unauthorised person without permission.
Unauthorised copying of whole or part of this document is not permitted. If further copies are required
please apply to: Emergency Planning, Milton Keynes Council, Civic Offices, 1 Saxon Gate East, Milton
Keynes, MK9 3EJ.
For further information on data protection issues, please refer to:

http://staffintranet/information-technology/data-protection/data-protection-guidance
Freedom of Information Act
Information not routinely available on the Milton Keynes Council website should be treated as a formal
request with request sent through to the MKC Information Liaison Officer.
Under the terms of the Freedom of Information Act 2000, any information of a predominately personal
nature, which would conflict with the Data Protection Act and information of a highly confidential nature
that would not be in the public interest to disclose, will be exempt from release to the general public.
However, any enquiry will be treated on a case by case basis.
http://staffintranet/directorates/legal-services/freedom-of-information-act
Acknowledgements and References
Nil
Distribution List
Published to MKC responders by way of the ‘O’ (Shared) Drive.

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Contents
TITLE PAGE
METHANE Mnemonic and the National Decision Model (NDM)
Document Administration
Contents
Introduction
Measured Response Flowchart
Escalated Flowchart
Individual Step Information
Annex A - Emergency Planning Supporting Information
Annex B – ROLE CARDS:
Duty Emergency Planning Response Officer (DEPRO)
Strategic Co-ordination Group (Gold) LALO (Multi-Agency)
Tactical Co-ordination Group (Silver) LALO (Multi-Agency)
Operational (Bronze) LALO (Multi-Agency)
MKC Incident Director

EOC Corporate Communications
EOC Manager / Deputy
EOC Functional Group Managers. (Information, Recovery, Resources Welfare, Environment)
EOC Loggist
EOC Data Entry Clerk
EOC Receptionist
EOC Call Handler
EOC Caretaker
EOC Mapper
EOC IT
MKC Emergency Rest Centre (ERC) Manager / Deputy
MKC Humanitarian Assistance Centre (HAC) Manager / Deputy

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Introduction
This Handbook has been developed to provide simple and straightforward information on how
Milton Keynes Council, via Emergency Planning, will provide 24/7 co-ordinated support to the
Emergency Services during the response to any serious incident in the Borough of Milton Keynes.
Emergency Planning Unit is part of Community Safety & Emergency Planning which is headed by
Colin Wilderspin. The Unit has two Emergency Planning Officers (EPOs) who provide tactical and
operational support to the Duty Emergency Planning Response Officer (DEPRO). DEPROs are
Senior Council managers at Director and Head of Service level. They provide a 24 hour call out
service through the Councils Control Centre and provide the Initial Emergency Planning Response
to an incident.
The current members of the Emergency Planning Unit are:-
Chris Londy (Senior Emergency Planning Officer) SEPO

Curtis Thompson (Emergency Planning Officer) EPO
Colin Wilderspin. (Head of Community Safety & Emergency Planning ) HCSEP
The current Duty Emergency Planning Response Officers DEPROs are:-

See Latest DEPRO rota at O:\Emergency Procedures\Emergency Plans and Procedures\1.
EMERGENCIES IMMEDIATE RESPONSE\(1) EMERGENCY CALL OUT\
Specific response plans are held on the Council’s shared drive: O:\Emergency
Procedures\Emergency Plans and Procedures
Flowchart 1 below shows the MKC Measured Emergency Response Procedure.
Flowchart 2 shows the Escalated Emergency Response Procedure.
Following pages take the steps in each procedure individually and explain the step in detail.
Annex A contains additional supporting information.
Annex B contains check lists for all identified MKC response roles – please feel free to print off
your own particular check list – keeping one at home and one saved on a mobile is
recommended (NB mains power and hence access to the IT network may not be available in an
emergency).
It should be noted that each incident will be different and, therefore, these procedures are
guidelines only – not all steps will apply and their order may vary.
NB: THE TERMS GOLD, SILVER AND BRONZE REFER TO THE COUNCIL’S INTERNAL RESPONSE
ARRANGEMENTS. STRATEGIC, TACTICAL AND OPERATIONAL REFER TO THE MULTI-AGENCY
RESPONSE LEVELS – SEE FLOWCHART 2 ON PAGE 7.
If you have any suggestions/comments/amendments etc to enhance the Council response then
please do contact Emergency Planning –
Chris Londy Curtis Thompson

Senior Emergency Planning Officer Emergency Planning Officer

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Ext 4056 Ext 3074

March 2017 March 2017
emergencyplanning@milton-keynes.gov.uk

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FLOWCHART 1: MKC INITIAL EMERGENCY RESPONSE PROCEDURE –

MEASURED RESPONSE
Incident Occurs. Emergency Services contact via MKC Community Alarm Centre
Message relayed to the Duty Emergency Planning Response Officer MKC Alarm Centre updates ‘Flare’
(DEPRO)
Start a log
DEPRO assumes lead for the initial Confirm with caller that they are the MKC contact (METHANE)
response Appoint a Deputy and emergency planning support (if necessary)
Consider putting an Incident Director and EOC Manager on stand-by
Follow EPO check list
Local Authority Liaison Officer (LALO)

DEPRO acting as MKC focal point. 2 to the scene (Bronze LALO), reporting back to MKC
Options: Local Authority Liaison Officer (LALO)

Some or all of the opposite 2 to the Tactical (Silver Command) (usually Police Station)
resources may be required. reporting back to MKC
Always consider informing
FINANCE Rest Centre
Contact details for personnel for
these roles are contained in the MKC Communications Team
Emergency Callout List
Measured response. Highways / Building Control/ Env. Health
Housing, Social Care, Schools, Health etc.
Incident Managed? NO. GO TO ESCALATION PROCEDURE
YES DEPRO and colleagues obtain a Common Recognised Information Picture

Continue with (CRIP) on the incident. Assess the information from the CRIP and if two or
current level of more of the following are present consider appointing an Incident Director:
resourcing  Incident is likely to last more than 24 hours
 Incident is likely to involve more than two MKC Departments
 Large area of MK may need to be evacuated
 Incident involves large number of casualties / fatalities
 Incident has affected the functionality of the Civic Offices

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FLOWCHART 2 – MKC Emergency Operations Centre (EOC) (With Multi-Agency Input)
Milton Keynes Council Emergency Operations Centre (EOC) : Functional Groups
MKC Gold (Strategic) Corporate Leadership (CLT)

Provide strategic objectives and advise to the appointed Incident Director
SCG Multi-Agency LALO
To provide local focus to Gold
Commander and report back to EMERGENCY OPERATION CENTRE (EOC)
the MKC EMT (MKCIMT)
Chaired by the INCIDENT DIRECTOR
TCG Multi-Agency LALO To co-ordinate MKC emergency response activities
Liaise between Silver Control and
report back to the MKC EMT Managers from the Functional Groups (Always FINANCE) Call Handlers
EOC Manager Data Entry Clerk
Communications Officer Team Managers
Loggists Mappers
Ops Multi-Agency LALO Emergency Planning Officer Receptionist (If Required)
To liaise at scene with emergency Corporate Health and Safety Caretakers (If Required)
services and report back to the Emergency Services Liaison Officers SEE ROLE CARDS
MKC EMT
INFORMATION GROUP RECOVERY GROUP RESOURCES GROUP WELFARE GROUP ENVIRONMENT GROUP
To inform external partners, To identify possible recovery To support the other To provide support to people To support emergency
media, public, staff and elected issues at an early stage functional groups with affected by the emergency. services on site and monitor
members about the emergency Consider: resources. wider environmental and
and MKC activities Housing and Community Consider: health issues.
Economic Development Consider: Housing and Community
Consider: Building Control Finance Adult Social Care Consider:
Corporate Communications Facilities Management Business Continuity Children and Families Public Health (STAC)
Community Facilities - Business Continuity Transport Schools Environmental Health
Libraries Bereavement Services IT Volunteer Groups Highways
Environment
P:\Emergency_Planning\1. EMERGENCIES and Waste
IMMEDIATE RESPONSE Human Resources Environment and Waste
O:\Emergency Procedures\Emergency Plans and Procedures Emergency Rest Centres Building Control
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DETAILED STEP INFORMATION
STEP INFORMATION
The Civil Contingencies Act (2004) sets out arrangements that Local
1. Incident Occurs Authorities should have in place to ensure provision is made to support and
protect the public in their borough at the time of a serious incident occurring.
Police, fire and ambulance will be the first responders to any emergency in
Milton Keynes but it is highly likely that additional support will be required
from the Local Authority i.e. road closures; building control; emergency
housing etc. During office hours calls for support will come from the
Emergency Services initially to the Emergency Planning Unit who will contact
the Duty Emergency Planning Response Officer (DEPRO). Out of hours the
calls will come from the Emergency Services to the MKC Control Centre who
will pass the information on to the DEPRO.
The Emergency Planning Unit has two Emergency Planning Officers (EPOs)
who provide tactical and operational support to the Duty Emergency Planning
Response Officer (DEPRO). DEPROs are Senior Council managers at Director
and Head of Service level. They provide a 24 hour call out service through the
Councils Control Centre and provide the Initial Emergency Planning Response
to an incident.
DEPROs can contact the Emergency Planning Unit for tactical and operational
advice at any time but they are not on-call.
Chris Londy (Senior Emergency Planning Officer) SEPO

Curtis Thompson (Emergency Planning Officer) EPO
Colin Wilderspin. (Head of Community Safety & Emergency Planning )
The Milton Keynes Control Centre at Stantonbury provides a 24/7 emergency

2. Milton Keynes Control contact service for many departments within the Council. Should the
Centre Emergency Services request Council support out of hours they will contact the
MKC Control Centre to request Emergency Planning.
Any calls received by the Control Centre are passed directly to the Duty
Emergency Planning Response Officer on call and also recorded on the APP
‘Flare’ database for follow-up and audit purposes.
Initial Response
3. Duty Emergency Emergency Planning receive information / response request either directly
Planning Response from an emergency service or, particularly if out of hours, via the MKC Control
Officer Centre. If no immediate action is required the information should be noted
and, if there is a high likelihood that a response will be required later, the
DEPRO should put responding personnel on ‘stand-by’, monitor the situation
and, as soon as it is confirmed that no action is required, personnel should be
immediately ‘stood down’.
If action is required the DEPRO check list should be followed (Annex B) and
local and multi-agency plans referred to as necessary
N.B. Public Health England can provide 24 hour advice on chemicals,

smoke plumes, asbestos release and infectious disease. Contact
details can be found in the Emergency Callout Contact List.
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Escalation
Should the incident escalate and conditions dictate multi-service council
response, then the Emergency Operations Centre should be set up and an
Incident Director appointed to manage the Council response. (Flowchart 2)
Once the EOC has been set up and the Incident Director is present the DEPRO
should formally handover to the incident director and resume normal activity.
Local Authority Liaison Officers (LALO) are staff who will be deployed to
3.a. LALO gather and share information /requests from the external multi-agency
response.
Operational (Bronze) LALO’s will be deployed to the scene of the incident with
mobile phone and radio in order to gather first-hand information about the
incident and pass this on to the lead EPO / EOC as appropriate. It will be vital
that correct information is gathered and having council representation at the
scene can be very helpful not only for the Council response but for the
responding partner organisations. The Council’s Operational Officers are
mainly from the Regulatory Unit and Highways. If possible, 2 Operational
LALO’s will be sent to the scene.
Tactical (Silver) LALO’s will be deployed to the Tactical Co-ordination Centre

which, for Milton Keynes, is likely to be Central MK Police Station. The
Tactical Co-ordination Group (TCG) comprises of representatives from the
responding emergency services, the local authority and any other
organisation involved in the response ie., gas company; HM Prison etc. The
TCG will put together a picture of the incident and response issues from
across MK to ensure all issues are being addressed. The Tactical LALO will act
as the communication channel between the local multi-agency response and
the Council response. The Council’s Tactical Officers are made up of manager-
level staff from the Regulation Unit, Highways and Community Safety..
Strategic (Gold) LALO’s will be deployed to the Strategic Co-ordinating Centre

(SCC) which is likely to be the police HQ in Kidlington. The Strategic Co-
ordinating Group (SGC) only meets if a Major Incident has been declared or if
the incident crosses council boundaries. The SCG will look at the ‘bigger
picture’ and offer support in terms of the procurement of equipment /
services as required. The Strategic LALO will act as the communication
channel between the overall multi-agency response and the Council response.
Members of the Council Management Team (CMT) take on the role of
Strategic LALO. Only one Strategic LALO will be deployed to the SCC along
with a supporting officer if requested.
The first objective of any emergency response is to save life and to support
3.b. Rest Centre / HAC this, the Council can provide access to centres that can temporarily house
those displaced from their own homes/businesses in the short term because
of an emergency. Emergency Planning have a list of centres across Milton
Keynes that can be accessed at short notice to provide shelter and basic care,
known as Rest Centres. We currently have staff who have received training to
take on the role of a Rest Centre Manager. There are also voluntary
organisations who are trained to support the work of rest centres and we
would request their help if a Rest Centre were opened. It should be noted
that Rest Centres are for short-term care only and many are private premises.
There are many forms of emergency support centres ie: Survivor Reception

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Centre; Friends & Family Centre but all provide humanitarian assistance.
Should a centre be required to support a very specific response, for example,
a building collapse with many people involved, then a Humanitarian
Assistance Centre (HAC) is likely to be required and staff from the Councils
Social Care service will be asked to manage and support such a centre known
as the HAC Management Group (If an EOC is set up, it would be part of the
Welfare Group). A HAC is likely to be open for a considerable length of time
and if support is required long-term then it may well become a ‘virtual centre’
as occurred following the 4th July bombings in London.
Emergency Planning have a pre-identified team who have received training in

3.c. Emergency the specific roles they will undertake should an EOC be required. The
Operations Centre appointed EOC Manager will, with the assistance of a Deputy EOC Manager
(EOC) arrange for calls to be placed to EOC staff requesting their assistance.
The reason for opening an EOC is to ensure that the Council has a co-
ordinated response to an incident. If many council departments are involved
in the response then it is extremely important that the response is co-
ordinated, and all actions recorded to ensure response requests are not
missed and work is not duplicated. It is also vital to ensuring that an accurate
account of actions and the reasons they were taken is made should there be
any ensuing legal processes (which may take place sometime after the close
of the incident).
If Civic Offices are not part of the emergency then the first choice for the
setting up of the EOC is the Keats Meeting Room and area around the it and
the Emergency Planning desks on the ground floor of the Civic Offices. There
is an EOC information/set up grab box in the Emergency Planning area.
The second choice for an EOC is the taxi licensing area at Bleak Hall. An EOC
Grab Box is situated either in the Bleak Hall store room or in the Taxi Licensing
Managers Office.
Communications with the media and public are vital during a major
3.d. Communications emergency and a Communications Officer (If an EOC is set up they are part of
the Information Group) should always be requested to support the Council
response. The Communications Officer will link in with Communications
Officers in the blue light services and other responding organisations to
ensure that co-ordinated and correct information is made available.
Council staff should NOT speak to the media – all calls should be referred to
the Communications Officer.
The Communications Officer will prepare suitable messages for Switchboard

to assist with any incident-related calls they may receive.
Highways and Building Control Officers are likely to be asked to support any
3.e. Highways/Building major incident and, as such, if they are already on the scene can ‘double-hat’

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Control as Operational LALO’s (Bronze) providing a communication channel at the

scene of the incident. (If an EOC is set up, they form part of the Environment
Group).
Should the incident involve a large number of fatalities and the local Hospital
3.f. Temporary Mortuary is unable to cope, the Coroner may request that an Emergency Temporary
Mortuary be provided. Emergency Planning have a plan in place to respond
to this request and the Coroner will ask Emergency Planning to invoke this
plan. The Coroner will convene and chair a Mass Fatalities Co-ordinating
Group (MFCG) and this group will report into the EOC or directly to the
Incident Director.
Emergency Planning are forming a Local Authority Temporary Mortuary

response team who will be specifically trained to support the Coroner.
The appointed EOC Manager will, with the assistance of a Deputy EOC
4. EOC Manager Manager arrange for calls to be placed to EOC staff requesting their assistance
as required.
Staff have been trained in the following EOC roles:

EOC Manager
EOC Deputy Manager
Reception
Caretaker (room set-up)
Call Handlers
Data Entry Clerks
Mapping
Team Managers
IT support
Communications Officer
Loggist
Check-lists showing duties of each of the above roles can be found at Annex B.
If other staff are available to assist there is no reason why they cannot do so,
as they can follow the check-list provided (Annex A) for any role they
undertake.
The EOC Manager / Deputy ensures the smooth running of the EOC; arranges
staff rotas; manages staff welfare; reports any problems to the Incident
Director and arranges regular Incident Management Briefing Sessions for the
Incident Director.
Any MKC Director or Service Director can take on the role of Incident Director
5. Incident Director at the request of Emergency Planning.
The role of the Incident Director is to ensure a co-ordinated council response

to the incident. They will sanction media messages; authorise procurement
and conduct regular, logged briefing sessions to ensure all issues are resolved
quickly and efficiently. The Incident Director will also keep CLT updated as
required.
6. Emergency Operations See 3.c. above
Centre
Once the emergency services have left the scene of the incident most of the
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7. Recovery recovery, either short-term or long-term will be the responsibility of the Local
Authority. If a major incident has been declared then there will be formal,
written hand-over from the lead responding emergency service to the Local
Authority for recovery issues.
The Incident Director will set up a Recovery Group to manage the short/long-
term recovery issues. This group may well remain in place for some time after
the incident is over. (If an EOC is set up this will be under Recovery Group and
can involve all sections of MKC)

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Intentionally Blank
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ANNEX A - EMERGENCY PLANNING SUPPORTING INFORMATION

Points to bear in mind from initial response point forward:
 From this point on everything you do, write or say is disclosable in a court of law should there be a
court hearing or inquiry as a result of the incident.
 Maintain your records scrupulously, log everything and dispose of nothing.
 Your response will be measured against a test of reasonableness. You will not be expected to
perform miracles.
 There may be stages ahead where there will be a great deal of information coming to you in a very
short period of time and requiring very swift analysis. Be prepared to accept that you will have
significant competing calls on your attention; a common situation which you will be expected to
handle.
 If it looks as though this incident could be a protracted one start to consider a shift system now, later
may be too late.
 Under stressful conditions and with the best will in the world, the most able performer’s efficiency
will begin to tail off markedly after about 6-8 hours. You will be of no use if you are over tired. Be
alert for stress in yourself and others.
 Remember if you have a problem that you cannot see an answer to there are others to help and
support. Make use of such resources. Make use of any personal emergency contacts you already
have for advice and support.
 Check your lines and methods of communication as soon as you can.
 If you have written procedures in place to deal with this specific incident refer to them immediately
or seek clarification from an Emergency Planning Officer.
Additional Useful Operational Background Information:

The Police are responsible for coordinating the response to all incidents which they attend and as such
they maintain control of the scene. In many cases the police will be reliant upon the specialist expertise
of others whom they call to the scene.
In the event of a fire or similar hazard the senior fire officer present is in command of the ‘fire ground’.
When attending the scene make sure you remain mindful of the health and safety hazard it may pose to
you and prepare yourself accordingly.
Check your communication devices before you go – ensure you have your mobile phone charger.
Be sure you keep a clear, consistent log of all your actions and the reasoning behind them.
Make sure you are easily identifiable. Take your ID badge wherever you go.
If you are attending a briefing, switch your phone to vibrate and warn colleagues that you are entering a
meeting and that you will contact them afterwards
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Assistance Centres:
Various forms of Assistance Centres may be required to support evacuees / survivors / family and friends. The
different centres that can be made available by the Police / Local Authority are shown in the table below:
Title Purpose Timescale Lead

Casualty Bureau Initial point of contact Immediate Police
for receiving/assessing
information about
victims, to:
 Inform the
investigation
 Trace and identify
people
 Reconcile missing
persons
 Collate accurate
information for
dissemination to
appropriate parties
Media Centre Building or open area (ie Immediate as Police
car park) away from the appropriate
scene where the media
can receive updated
information
Survivor Reception A secure area in which Immediate A survivor reception centre might
Centre (SRC) survivors not requiring be established and run initially by
acute hospital the emergency services – those
treatment can be taken first on the scene – until the Local
for short-term shelter Authority becomes engaged in the
and first aid. Evidence response, and assumes lead role.
might also be gathered
here.
Family and Friends To help reunite family First 12 hours A family and friends reception
Reception Centre and friends with centre would be established by
(FFRC) survivors – it will the police in consultation with the
provide the capacity to Local Authority, and staffed by
register, interview and these organisations and suitably
provide shelter for trained voluntary organisations.
family and friends. Representatives of faith
communities might be consulted
and interpreters may be required.
Rest A building designated or Overnight Lead responsibility sits with the
Centre/Emergency taken over by the local Local Authority with contributions
Rest Centre (ERC) authority for temporary from police, health and the
accommodation of voluntary sector.
evacuees/homeless
survivors, with
overnight facilities.
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Acronyms Description
STAC – Scientific, Technical Advice Cell The role of the STAC is to ensure timely coordinated
scientific, technical, environmental and public health
advice to the SCG during the response to an
emergency.
SAGE – Science Advisory Group for Emergencies Similar to the STAC but for Lead Government
(National) Departments.
SCG - Strategic Co-ordinating Group (Gold) Multi-agency strategic group who meet at TVP
Headquarters, Kidlington, Oxon
TCG - Tactical Co-ordinating Group (Silver) Multi-agency group who meet at TVP HQ, Witan Gate,
Milton Keynes
Operational (Bronze) Multi-agency response at scene of incident – this role

is also the MKC Bronze level responder
Gold – MKC Internal Strategic Response Group
Silver – MKC Internal Tactical Response (EOC)
EPO – Emergency Planning Officer
DEPRO – Duty Emergency Planning Response Officer Senior Council managers at Director and Head of
Service level. They provide a 24 hour call out service
through the Councils Control Centre and provide the
Initial Emergency Planning Response
EOC – Emergency Operations Centre Centre set up to co-ordinate the Council’s response to
the incident.
LALO – Local Authority Liaison Officer Officers representing the Local Authority at external
(Strategic/Tactical/Operational) emergency response centres
TVP - Thames Valley Police
TV – Thames Valley Thames Valley covers the regions of:

Milton Keynes; Buckinghamshire; Oxfordshire and
Berkshire
LRF – Local Resilience Forum (TVLRF) The Thames Valley LRF is made up of representatives
of all Category 1 responders across the Thames Valley
ensuring plans are in place across the region to deal
with emergencies with a co-ordinated response.
SCAS – South Central Ambulance Service
BMKFRS – Bucks+ MK Fire & Rescue Service
CCG – Clinical Commissioning Group
METHANE mnemonic Major Incident? / Exact Location? / Type of Incident? /

Hazards / Access / Number and type of Casualties /
Emergency Services needed/present
COPIES OF ALL EMERGENCY PLANS CAN BE ON THE ‘O’ DRIVE AT: O:\Emergency
Procedures\Emergency Plans and Procedures\2. CURRENT PLANS
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ANNEX B
Role Cards
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DUTY EMERGENCY PLANNING RESPONSE OFFICER

Role: Information Required:
Co-ordination of the immediate response
Manage request from emergency services
Update staff
Keep Senior Executives updated
Staff welfare and work rotas
Liaison with Rest Centre Manager
Full handover to an Incident Director
Immediate Actions
 Consider the next 24 hours and make the necessary arrangements; let staff / family know that
you are on stand-by and where you will be if you need to respond.
 Start a log
 Consider your transport arrangements
 Ensure your mobile phone is fully charged and locate the charger
 Have your Council identification to hand.
 Ensure you know the name and contact details of the message originator
Actions to Consider
 Establish if you are required now or being placed on stand-by.

 Request two Operational (Bronze) Local Authority Liaison Officers (LALO) to the scene
 Request two Tactical (Silver) LALO’s to the Tactical Co-ordination Group (TCG) (if convened).
Inform the TCG of the names of the LALO’s who will be attending and their approximate time of
arrival.
 If a Rest Centre is required, identify an appropriate centre and contact the keyholder. Then
request a Rest Centre Manager.
 Request voluntary agency support as necessary (this will be required if a Rest Centre is opened)
 Inform Clinical Commissioning Group on call of any rest centre opened in case medical support
should be required.
 If there are more than five fatalities reported, contact the Coroner’s Officer to let them know
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you are currently the Council lead response officer and should be contacted if the Coroner
requests a Mass Fatalities Co-ordination Group (MFCG)
 Travel to the Civic Officers (or alternative venue). Ensure you have your mobile telephone,
charger and MKC identification card.
Civic Offices out of hours front desk - Profile Security Services: 01908 252324 / 0113 3839036 (Control Centre)
 Gather information from the deployed LALO’s and develop a Common Recognised Information
Picture (CRIP)
 Depending on CRIP, consider appointing yourself a Deputy.
 Ensure MKC Communications Staff are informed and are available for any required media
response and produce a generic message for MKC switchboard staff.
 Consider opening an MKC Emergency Operations Centre (EOC) and if deemed prudent, put the
EOC Staff on stand-by.
 If the EOC has been set up appoint an Incident Director. Fully brief the Incident Director on
their arrival.
Further Considerations:
• When appropriate establish how long the incident is likely to last and arrange replacement
as appropriate (6 hrs shifts)
• Hand over your log book to your replacement or give to an Emergency Planning Officer.
• Ensure you keep a log of the hours worked.
• Attend TVP and MKC debriefing sessions as required.
• Contribute to updating the role of DEPRO and the MKC Major Incident plan as appropriate.
ENSURE EVERYONE IS STOOD DOWN AT THE CLOSE OF THE INCIDENT
Plans to Consider
 MKC Emergency Handbook

 MKC Emergency Callout List
 Specific Incident Plan on the O Drive.
OFFICIAL
STRATEGIC CO-ORDINATION GROUP (SCG) LOCAL AUTHORITY LIAISON OFFICER

(‘Gold’ LALO)
Relay information, requests and updates

between the Multi-Agency SCG and MKC
Emergency Planning Officer or Incident
Director at the MKC EOC.
METHANE update from Duty Emergency Planning

Officer
The time and location of Strategic Co-ordination

Group where you have to report to.
Immediate Actions
 Start your log
 Ensure you know the name and Emergency Planning Officer or Incident Director
 Travel to SCG venue
Actions to Consider
OFFICIAL
 Ensure regular updates are made back to the MKC EOC, even if there has been no change in
circumstances.
• When appropriate establish how long the incident is likely to last and request a replacement
via the Emergency Planning Officer or Incident Director.
• The SCG Log Book to be handed to your replacement or to the Emergency Planning Officer.
• Attend Emergency Service and MKC debriefing sessions as required.
• Contribute to updating the role of the SCG Liaison Officer.
Plans to Consider
 TVP Gold Suite Information Document:

(O: Emergency Procedures / Emergency Plans and Procedures / Emergencies Immediate
Response / TVP Gold Suite Information Document)

OFFICIAL
TACTICAL CO-ORDINATION GROUP (TCG) LOCAL AUTHORITY LIAISON OFFICER

(‘Silver’ LALO)

between the Multi-Agency TCG and MKC
Emergency Planning Officer or Incident
Director at the MKC EOC.

Officer
The time and location of Tactical Co-ordination

Group where you have to report to.
Immediate Actions
 Start your log
 Travel to venue
Actions to Consider
OFFICIAL
circumstances.
• The TCG Log Book to be handed to your replacement or to the Emergency Planning Officer.
• Contribute to updating the role of the TCG Liaison Officer.
Plans to Consider

OFFICIAL
OPERATIONAL LOCAL AUTHORITY LIAISON OFFICER

(‘Bronze’ LALO)

between the multi-agency resources at the
scene and MKC Emergency Planning Officer or
Incident Director at the MKC EOC.
Remember: out of hours only agree to

respond if you are completely happy to do
so. If you would be available later rather
than immediately, let the requester know

Officer
Personal Protective Equipment (PPE) required to

mitigate risks at the scene.
Immediate Actions
 Start your log
 Travel to scene
Actions to Consider
OFFICIAL
 Report to the Incident Commander at the scene
 Log your observations
 Consider taking photographs
circumstances.
 Attend Operational briefings on behalf of MKC and report back any actions / updates
• Your Log Book to be handed to your replacement or to the Emergency Planning Officer.
• Contribute to updating the role of the Bronze LALO.
Plans to Consider

OFFICIAL
INCIDENT DIRECTOR
Overall responsibility of the Milton Keynes

Council response to the incident

Officer
MKC Staff presently deployed
Immediate Actions
 Following discussion with Emergency Planning confirm activation of the EOC and venue (NB the
normal office desks of Emergency Planning will be used at the start of any incident and the area
expanded as required)
 Start your log
 Travel to the EOC
Actions to Consider
OFFICIAL
 Liaise with EOC Manager / Deputy or EPO and decide on time of first briefing session
 Updates from the Strategic and Tactical Co-ordination Group LALO’s if deployed.
 Ensure financial process in place to capture expenditure to appropriate emergency cost code
 Sanction press releases / staff updates as required
 Chair Emergency Incident Briefing Sessions supported by a loggist. Each briefing session
must be logged by a trained loggist and the log must be signed by the loggist and
countersigned by the Chair after each session. (If no trained loggist available, request a
competent colleague to log the session).
 Provide updates on incident to CEO / CMT / external agencies as required
 At end of incident ensure ‘hot debrief’ session is arranged for all staff who have been
involved within 72 hours of declaration of ‘stand-down’
Incident Director. If required, carry out a formal, documented handover.
• Contribute to updating the role of Incident Director.
Plans to Consider

OFFICIAL
CORPORATE COMMUNICATIONS
Co-ordination of internal and external press

releases / briefings etc. and to be the MKC
multi-agency communications representative.
METHANE update from Emergency Planning Officer

or Incident Director
Immediate Actions
 Following discussion with Emergency Planning confirm activation of the EOC and venue (the
normal office desks of Emergency Planning will be used at the start of any incident and the area
expanded as required)
 Start your log
 Ensure your mobile phone is fully charged and locate the charger.
 Travel to the EOC and book in at Reception / report to EOC Manager / Incident Director
Actions to Consider
OFFICIAL
 If not already invoked, invoke the MK Multi-Agency Media Plan.
 Attend ALL EOC briefings, chaired by Incident Director.
 Act as the link with Elected Members as necessary.
 Ensure Switchboard have generic messages available for members of the public who call in
regarding the incident.
Media Representative. If required, carry out a formal, documented handover.
• Contribute to updating the role of MKC Communications Representative.
Plans to Consider
 MK Multi-Agency Media Plan

OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) MANAGER (and DEPUTY)
Responsible for the operational function of

the Emergency Operations Centre.
METHANE update from the Incident Director/ EPO

MKC Staff presently deployed
Immediate Actions
 Following discussion with Emergency Planning confirm activation of the EOC and venue (NB
the normal office desks of Emergency Planning will be used at the start of any incident and
the area expanded as required)
 Start your log
 Travel to the EOC

Actions to Consider
OFFICIAL
 Appoint yourself a Deputy and ask them to start ringing the EOC team (numbers in the
Emergency Callout List) requesting their attendance at the EOC while you travel to the EOC.
Initial EOC Team (as required):
Caretakers (x2) Mappers (x2)

Receptionist (x2) Loggist (x2)
IT Support (x1) Communications Officer (x1)
Call Handlers ( x4) Environment Group Manager (x1)
Data Entry Clerk (x2) Welfare Group Manager (x1)
 Oversee the setting up of the EOC with the preference being to set up the telephone lines.
(Refer to the IT Checklist in this handbook)
 Ensure the EOC dedicated telephone and fax numbers are clearly posted in the room with
other contact numbers as they arise. (Use the ‘Contacts’ whiteboard)
 Ensure personal badges (name and role), desk location signs and door signage names are
issued
 Ensure incoming messages are passed on to appropriate Emergency Team Manager,

actioned and recorded. (Refer to Data Entry Clerk check list for ‘Information Flowchart’)
 Allocate a meeting room is available for Incident Director briefings
 Set briefing times with Incident Director
 Arrange catering (If required)

Water can be obtained via the kitchenettes at Saxon / Civic and the in-house catering service should also be
utilized for regular refreshments i.e., tea & coffee but more substantial food supplies will have to be requested
from external sources.
 Arrange staff rota (including half hour hand-over)

The EOC Manager will need to ensure that all staff have regular breaks if possible – the staff kitchenettes at
Civic / Saxon can be used for this. If possible staff should not work in the EOC for more than 6 hours and a half
hour hand-over should be factored into the rota system.
Staff unable to attend immediately should be asked if they can come in later if required.
Make a note of when they are available.
 Arrange for extra whiteboards / maps etc. to be available. Consider stationery supplies.
OFFICIAL
• When appropriate establish how long the incident is likely to last. Consider a replacement
EOC Manager. If required, carry out a formal, documented handover.
• Contribute to updating the role of Emergency Operations Centre Manager.
EOC Information Flow:
Call received by the EOC call handlers and recorded on numbered log sheet
Bottom copy (YELLOW) placed in Top copy (WHITE) place in tray

tray marked ‘For Data Entry’ marked ‘For Action’
YELLOW sheet passed to Data Entry White copy passed to Emergency

Clerks to input onto the spreadsheet Planning or relevant Function
Marked ‘For Data Entry’ Group Manager for action.
Actions recorded on the reverse
of the form
Once information has been put on the
spreadsheet, yellow copy is filed in tray marked
‘Yellow for Matching’ in log number order
Once actions are complete, place
white copy in tray marked
‘Data Entry’
At the end of the incident yellow and white

copies are matched together by the log number
White sheet passed to Data Entry
and passed to Emergency Planning
Clerk to be entered on the
spreadsheet against the original
request by using the log number.
Once information has been entered on the spreadsheet white copy filed in tray
‘white for matching’ in log number order.
Plans to Consider
OFFICIAL
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) FUNCTIONAL GROUP MANAGERS

Information, Recovery, Resources, Welfare and Environment
To co-ordinate the response of the particular Update from the Incident Director
functional group
Immediate Actions
 Consider the next 12 hours and make the necessary arrangements; let staff / family know
where you will be if you need to respond.
 Consider your transport arrangements. If possible take with you your mobile phone and
charger and a laptop
 Go to the EOC and book in. Report to the EPO / Incident Director or EOC Manager who is
present.
Actions to Consider
 Action the specific requests that are in your ‘action’ tray, logging all actions taken on the
reverse of the request form including the date and time of actions. Once the task is
complete, make a separate note of the action in your own log (include the request sheet
reference number) then place the updated request sheet into the ‘data entry (white)’ tray.
 Co-ordinate the responses of your Group and report back at the Incident Briefings as
required.
 Attend de-brief sessions as required.
 During office hours Group Members as per the Emergency Planning Callout Contact List
should support you. Out of hours you may need to request the EOC Manager / Deputy to
request these group members attend the EOC or they may be able to offer their support
from home.
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) LOGGIST
To keep an accurate log of Incident Director’s Update from the Incident Director
briefings and follow up on actions
Immediate Actions
 Consider your transport arrangements.
 Go to the EOC and book in. Report to the EOC Manager.
Actions to Consider
 Attend incident briefings as requested by the EOC Manager to log the actions and decisions.
Communicate directly with the Chair of the briefing over anything that is unclear and ensure
the Chair checks the log at the end of each briefing and countersigns it as a true record.
 The Incident Director may request a loggist to record their actions throughout the incident.
If this is the case, log only what you are requested to including date, time and relevant
names.
 Should the Council need to be represented at the Strategic Co-ordinating Group, whoever
attends may request a loggist. In this situation you will only log actions and information
relating to the person you are loggist to – you will NOT be required to log the whole meeting.
 Between briefing meetings chase up actions to ensure they are being actioned. Report any
difficulties to the Incident Director.
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) DATA ENTRY CLERK
Enter details from message forms on to Yellow and white EOC incident forms
spreadsheet.
Immediate Actions
 Consider your transport arrangements.
 Go to the EOC and book in. Report to the EOC Manager.
Actions to Consider
 Take the desk to the left of the ‘Status Board’ in the Emergency Planning cell (i.e. the EOC)
 Log in using your own login and password
 Go to the shared (O) drive:

O: Emergency Procedures / Emergency Plans and Procedures / Emergencies Immediate
Response / (2) Loggist Books / Quick Incident Log Template.xls
Begin to enter data as you receive it in strict time order
 Ensure you sign, date and time the log sheets once you have input the data
 Place the log sheets in the appropriate trays for matching at the close of the incident
(refer to ‘information flow chart overleaf)
 All matched sheets to be passed to Emergency Planning
OFFICIAL


of the form
‘Data Entry’

and passed to Emergency Planning White sheet passed to Data Entry
Plans to Consider
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) RECEPTIONIST
To ensure all personnel book in and out of the

EOC. Update from the EOC Manager
Assist EOC Manager / Deputy with any other

appropriate duties
Immediate Actions
 Travel to the EOC and report to the EOC Manager
Actions to Consider
 The EOC Manager will inform you of who is expected to be in the EOC and you will need to
ensure people book in and out of the EOC.
 Admission to the EOC should not be allowed to anyone who is not on the ‘expected’ list. Please
speak to the EOC Manager/Deputy before allowing entrance to anyone unexpected.
 Issue everyone entering the EOC with a name badge which they should return when leaving the
EOC.
 Ensure everyone signs in and out of the EOC

(they only need to sign out if they are leaving the EOC for more than half an hour).
 Any other duties as required by the EOC Manager / Deputy.
Further Considerations
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) CALL HANDLERS
Logging of all incoming calls to the EOC in a Update from the EOC Manager
clear and accurate manner
Immediate Actions
 Go to the EOC and book in. Report to the EOC Manager
Actions to Consider
 Two telephones in the Emergency Planning pen (x4056 and x4365) are all set up to receive
calls using 01908 25 4555 The fax number is 01908 254350
(THESE ARE NOT FOR PUBLIC USE – RESPONDING AGENCIES ONLY)
 Answer all calls ‘Milton Keynes Council Emergency Operations Centre’ (name) speaking.
 Record in writing ALL incoming messages – one message per log sheet. Ensure the messages
are written clearly, in ink, dated and timed and that your name is also included on the log
sheet in the space provided. Read the message back to the caller.
 All log sheets should be numbered – if yours are not, ask the EOC Manager for a numbered
pad. The log sheets are duplicated so ensure you have inserted a divider between the
appropriate sheets.
 Once your message is complete, put the white copy in the tray marked ‘For action - white’
and the yellow copy in the tray marked ‘Data entry - yellow’. (If there are no trays refer to
the EOC Manager). – refer to Data Entry Clerk check list for ‘information flowchart’.
 If the caller requests to speak to a specific person and it is possible, this call MUST STILL BE
LOGGED.
 Any problem callers should be passed on to the EOC Manager or Deputy Manager.
ANY CALLS FROM THE PRESS SHOULD BE REFERRED IMMEDIATELY EITHER TO THE
COMMUNICATIONS LEAD OR THE INCIDENT DIRECTOR (THE CALL MUST STILL BE LOGGED)
OFFICIAL


of the form
‘Data Entry’

and passed to Emergency Planning White sheet passed to Data Entry
Plans to Consider
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) CARETAKERS
Logistic support to the EOC Update from the EOC Manager
Immediate Actions
 Consider your transport arrangements, type of vehicle (if necessary) that will be required
present.
Actions to Consider
 Respond to any requests from the EOC Manager / Deputy re. the sourcing of white boards /
flip charts etc.
 Assist with any other requests as appropriate
 Remain on ‘stand-by’ during the incident to assist as required.
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) MAPPER
To supply mapping images to the EOC Update from the EOC Manager
Immediate Actions
present.
Actions to Consider
 Set up mapping equipment and identify incident area.
 Provide information as requested to the EOC Manager / Incident Director/ Emergency Team
Managers
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
EMERGENCY OPERATIONS CENTRE (EOC) INFORMATION TECHNOLOGY (IT)
Provision of additional IT equipment if

necessary and maintenance of equipment in Update from the EOC Manager
situ.
Immediate Actions
present.
Actions to Consider
 Assist with the setting up additional EOC phones / fax / computers if necessary.
 Once the EOC is up and running IT staff should check with the EOC Manager or their Deputy
to see if they can return to their normal post or go home, but IT should remain on stand-by
to assist if any IT problems arise during the course of the incident.
Plans to Consider
OFFICIAL
Intentionally Blank
OFFICIAL
REST CENTRE MANAGER
To set up and manage a Rest Centre for

displaced persons to meet their short term
needs

Officer
Standby Actions: Completed
 Start your logbook
 Write down the name and number of the person who contacted you and as much
detail as is available
 Consider the next 24 hours and make the necessary arrangements; let staff / family
know that you are on stand-by and where you will be if you need to respond.
 Take a few moments to read through the rest of these notes to re-familiarise
yourself with the tasks ahead
 Find yourself a deputy and place them on ‘stand-by’.
Response Actions: Completed

OFFICIAL
Upon request to take charge of a Rest Centre, please take time to consider your immediate situation
and the implications of leaving your home/work for what may be a considerable length of time
before agreeing to the task. If you feel that your immediate circumstances mean you are unable to
take up the task, please do say so and we will contact an alternative Rest Centre Manager .
 Ensure family / friends / staff know where you are going and how to contact you.
 Emergency Planning will arrange for the full Rest Centre Grab Box to be delivered
to the Rest Centre
 Travel to the nominated premises that has been designated as the Rest Centre
On Arrival:
 On arrival at the rest centre inform Emergency Planning you have arrived.
Request updated information on the incident and provide your own update and
any specific requirements you may have.
 Allow NO media into the centre. All communications issues to be referred to the
Communications Officer or Incident Director via Emergency Planning / EOC.
 Longer term: draw up staff rotas as required
 Longer term: Hold regular briefing sessions with your support staff and ensure
that all actions and reasoning behind them are clearly logged
 On arrival at the Rest Centre you may well find various groups of people already
there ie., evacuees; RVS; Red Cross; Centre Staff / Manager; general public. If
you do have evacuees already arriving arrange for them to have a place to sit
whilst you get organised.
 Should a Doctor be needed at the Rest Centre or if evacuees need an urgent
prescription (e.g. if they are diabetic and have no medication with them) then a
Doctor should be requested via the Emergency Planning Officer / Emergency
Operations Centre
 Establish contact with the Centre / Building Manager (this may be the keyholder)
let them know who you are; exchange information on the situation and decide
the set-up of the Centre. Arrange for signage (from the grab bag) to be put up.
 Remember that you are in charge and any voluntary services that arrive are there
to help you so make sure you give them clear instructions – they will be only too
happy to oblige. Each voluntary organisation will have a ‘lead’ member and you
should make yourself known to them and communicate with the volunteers
through their ‘lead’.
 Establish a management office from where you can run the centre – if possible
ensuring you have a white board or flip chart where all information can be logged
and appoint yourself some admin support. In the grab bag you will find a copy of
the Buckinghamshire and Milton Keynes Emergency Planning Emergency
Reception Centres Plan for your reference.
 The grab bag contains arm bands for identification of rest centre staff and these
should be worn at all times whilst in the centre by all ‘official’ staff
OFFICIAL
 You need to establish a basic organisational structure as shown in the chart

below. This does not need to be exact as it will depend on the need at the time:
Emergency Rest Centre Manager – ERR Administration Support
Deputy Emergency Rest Centre Manager
Welfare Documentation Crisis Support Domestic Issues Information

Team Leader Team Leader Team Leader Team Leader Team Leader
Roaming and Befreinding Social Services Evacuee Information

First Aid Provision of Psychological Support The Media
Clothing Communications
Quiet / Rest Areas
Catering
Reception
Sleeping
Registration
Property
ERC Administration
Parking
Hygiene
Animal Companions
Each voluntary organisation will have their own team leaders who can be appointed to the above positions. Individual
volunteers do not have to work under their own team leader if their help is needed elsewhere.
Registration
OFFICIAL
 Appoint your registration team – RVS and Red Cross can do this
 Set up the registration area – you will find registration forms and pens in the
‘grab bag’. Registration is a two-part process:

Part 1. Estimated to be open LESS than five hours:
Initial Registration
Name and address
Medication needs
Dietary requirement
Immediate Issues? Urgent access to a telephone
Animal companions
Issue the person a YELLOW sticker
Part 2: Estimated to be open MORE than five hours:
Additional Registration
Name and address
Medication needs
Disability issues
Contacting family and friends
Facilities for children and babies
Dietary requirements
Replacement / additional clothing
Animal companions
Issue the person a RED sticker
 Organise refreshments for evacuees via the RVS /Red Cross / WI. The RVS have a
OFFICIAL
key to the outbuilding at Bracknell House, Fenny Stratford, where they can access
basic equipment, ie., water boiler, cups etc.
 Emergency Planning hold a Crisis Purchasing Identity Card for Morrisons and so
can arrange for food supplies. Sainsbury’s will also supply appropriate goods on
proof of identification
Logistic Support
Money:
Emergency Planning hold £500 in cash and also have access to cash/goods via a
NatWest One Card.
The British Red Cross hold stocks of refreshments/catering equipment ie.,
tea/coffee/biscuits/cups/water boilers etc.
Refreshments:
The RVS hold a small stock of catering equipment ie., cups/water boilers etc.
Food:
Emergency Planning hold a ‘Crisis Purchasing Identity Card’ for Morrisons which
allows access to goods at the local store:
Morrison
4 Barnsdale Drive
Westcroft District Centre
Milton Keynes, MK4 4DD
The Sainsbury Superstore in central MK will allow you access 24/7. Emergency
Planning hold contact numbers.
Sainsbury
799 Witan Gate
Central MK
MK9 2FW
Clothing:
The Salvation Army have access to second-hand clothing stocks.
Emergency Planning hold stocks of space blankets/emergency lighting/queuing

system etc and also have access to emergency stocks held at neighbouring local
authorities.
Longer Term
OFFICIAL
 Obtain estimate on how long the Centre will be required from the MKC
Emergency Operations Centre
 Organising a staff rota. Individual organisation’s leads will organise their own
staff rota’s but you will need to oversee this to ensure the continuity of the
services provided.
 Arrange for hot food – if there are facilities in the Centre the voluntary
organisations can arrange meals, otherwise they can arrange for hot food via
local takeaway etc. taking into consideration those with special dietary
requirements
 Entertainment. If people have things to do it can help them relax – some

suggestions:
If the centre does not have a TV, look at borrowing / hiring one
Arrange for books to be borrowed from the library
Borrow soft toys from nurseries / charity shops
If you are in a leisure centre they may agree to open some of their sports facilities
OFFICIAL
HUMANITARIAN ASSISTANCE CENTRE (HAC) MANAGER
To establish and co-ordinate the Humanitarian

Assistance Centre (HAC)
METHANE update from the Incident Director
Standby Actions: Completed

 Start your logbook
 Write down the name and number of the person who contacted you and as much
detail as is available
 Consider the next 24 hours and make the necessary arrangements; let staff / family
know that you are on stand-by and where you will be if you need to respond.
 Take a few moments to read through the rest of these notes to re-familiarise
yourself with the tasks ahead
 Find yourself a deputy and place them on ‘stand-by’.
Response Actions: Completed

OFFICIAL
Travel to Civic Offices (or appropriate venue)
Together with your Deputy gather as much information regarding humanitarian issues
and attend any briefing sessions required
(Incident Director/Mass Fatalities Co-ordinating Group briefings)
Form a HAC team as required, brief them and delegate duties, including an
administration officer to keep clear financial records
Locate and equip suitable accommodation as required including refreshments
Ensure you have clear objectives and refer any difficulties to the Incident Director.
Draw up staff rotas
Ensure all communications with the media/public go via the Incident Director /
Communications Team
Arrange transport as required to and from the HAC for survivors/friends/relatives
Consider the long-term requirement for a HAC - ? develop ‘virtual HAC’
Hold regular briefing sessions with all response staff. Ensure these briefings are clearly
logged with actions and reasons behind them
OFFICIAL

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Milton Keynes Council

Milton Keynes Council Plan

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

Authorised by: Date Signature Role/ Organisation

Milton Keynes Council

Reviews and Version Control

Date Review Details Amended by Current

Training and Exercising

Date Training or Exercising Details Delivered by

Retention and Disposal

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

For further information on data protection issues, please refer to:

Freedom of Information Act

Acknowledgements and References

Published to MKC responders by way of the ‘O’ (Shared) Drive.

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

Measured Response Flowchart

Individual Step Information

Annex A - Emergency Planning Supporting Information

Annex B – ROLE CARDS:

Duty Emergency Planning Response Officer (DEPRO)

Strategic Co-ordination Group (Gold) LALO (Multi-Agency)

Tactical Co-ordination Group (Silver) LALO (Multi-Agency)

Operational (Bronze) LALO (Multi-Agency)

MKC Incident Director

MKC Humanitarian Assistance Centre (HAC) Manager / Deputy

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

The current members of the Emergency Planning Unit are:-

Chris Londy (Senior Emergency Planning Officer) SEPO

The current Duty Emergency Planning Response Officers DEPROs are:-

Flowchart 1 below shows the MKC Measured Emergency Response Procedure.

Flowchart 2 shows the Escalated Emergency Response Procedure.

Annex A contains additional supporting information.

Chris Londy Curtis Thompson

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

Ext 4056 Ext 3074

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

FLOWCHART 1: MKC INITIAL EMERGENCY RESPONSE PROCEDURE –

Local Authority Liaison Officer (LALO)

Options: Local Authority Liaison Officer (LALO)

Measured response. Highways / Building Control/ Env. Health

Housing, Social Care, Schools, Health etc.

Incident Managed? NO. GO TO ESCALATION PROCEDURE

YES DEPRO and colleagues obtain a Common Recognised Information Picture

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

FLOWCHART 2 – MKC Emergency Operations Centre (EOC) (With Multi-Agency Input)

Milton Keynes Council Emergency Operations Centre (EOC) : Functional Groups

MKC Gold (Strategic) Corporate Leadership (CLT)

DETAILED STEP INFORMATION

Chris Londy (Senior Emergency Planning Officer) SEPO

The Milton Keynes Control Centre at Stantonbury provides a 24/7 emergency

N.B. Public Health England can provide 24 hour advice on chemicals,

Tactical (Silver) LALO’s will be deployed to the Tactical Co-ordination Centre

Strategic (Gold) LALO’s will be deployed to the Strategic Co-ordinating Centre

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

Emergency Planning have a pre-identified team who have received training in

The Communications Officer will prepare suitable messages for Switchboard

P:\Emergency_Planning\1. EMERGENCIES IMMEDIATE RESPONSE

Control as Operational LALO’s (Bronze) providing a communication channel at the

Emergency Planning are forming a Local Authority Temporary Mortuary

Staff have been trained in the following EOC roles: