CHAPTER 1

INTRODUCTION OF ORGANIZATION BEHAVIOR

 Define Organizational Behavior (OB)

 Organizational Behavior is a field of study that investigates the
impact that individuals, groups and structure have on behavior
within organizations for the purpose of applying such knowledge
toward improving an organization’s effectiveness.

 Describe the manager’s functions, roles, and skills

 Minztberg’s Managerial Roles:

1 Interpersonal
 Figurehead
 Leaders
 Liasion

2 Informational
 Monitor
 Disseminator
 Spokesperson

3 Decisional
 Entrepreneur
  Disturbance handler
 Resource allocator
 Negotiator

 Management Skills:
 Technical skills
 Human skills
 Conceptual skills

 Effective VS Successful Managerial Activities

 Traditional Management
 Communicational
 Human resource management
 Networking

 Major Behavioral Science Disciplines that contribute to OB

 Psychology
 Social psychology
 Sociology
 Anthropology

 Challenges and Opportunities of OB concepts

 Responding to globalization
 Managing workforce diversity
 Improving customer services
 Improving people skills
 Working in networked organizations
 Enhancing employee well-being at work
  Creating a positive work environment
 Improving ethical behavior

 Three levels of analysis in this book OB model

 Inputs
 Processes
 Outcomes

 Models of OB
 Autocratic
 Custodial
 Supportive
 Collegial
 System