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Network Issue Troubleshooting Guide

This document outlines the problem escalation process flow for resolving issues with an optical line terminal (OLT), optical network unit (ONU), and other network devices. It shows that issues may be related to the OLT, ONU, internet connectivity, physical devices, signal quality, power levels, or network configuration and that issues should first be addressed at the layer 1, 2, or system level before being escalated through other troubleshooting channels including opening a ticket.

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notes.mcpu
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82 views1 page

Network Issue Troubleshooting Guide

This document outlines the problem escalation process flow for resolving issues with an optical line terminal (OLT), optical network unit (ONU), and other network devices. It shows that issues may be related to the OLT, ONU, internet connectivity, physical devices, signal quality, power levels, or network configuration and that issues should first be addressed at the layer 1, 2, or system level before being escalated through other troubleshooting channels including opening a ticket.

Uploaded by

notes.mcpu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Problem Escalation Process flow

Clear
OLT ONU
TV

Physic
Network/ Internet Signal
Confg Confg al
System Issues Issue
Device

OVCC
OVCC

L2/ L1/SPR/DTV
Broadcast
SPR (Self) System

self

Power
Splicing Parameter Networking Spliter
budget

OVCC
OVCC

Power Dept
Rf-
operation

Self

Note: Ticketing is mandatory for all Branch.

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