Scribd Logo
Upload

Welcome to Scribd!

  • Muthoot Finance Faqs

    Uploaded by

    Never Stop Learning
    13 views2 pages
    The document contains frequently asked questions (FAQs) about customer identification numbers (CIF), complaints registration and resolution processes for a financial institution. It defines CIF as a unique 15-digit number assigned to each customer. It explains how customers can obtain their CIF number from branch offices or call centers. It also notes that the mobile number associated with a customer's CIF is required to register a new complaint. For customers who don't know their CIF, basic details can still be used to generate a complaint. Case IDs are provided as complaint reference numbers. Customers can check complaint status and resolutions using the complaint tracking option. Options for escalating unresolved complaints to grievance and principal nodal officers are also described.

    Original Description:

    muthoot finance frequntly asked questions

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document contains frequently asked questions (FAQs) about customer identification numbers (CIF), complaints registration and resolution processes for a financial institution. It defines CIF as a unique 15-digit number assigned to each customer. It explains how customers can obtain their CIF number from branch offices or call centers. It also notes that the mobile number associated with a customer's CIF is required to register a new complaint. For customers who don't know their CIF, basic details can still be used to generate a complaint. Case IDs are provided as complaint reference numbers. Customers can check complaint status and resolutions using the complaint tracking option. Options for escalating unresolved complaints to grievance and principal nodal officers are also described.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views2 pages

    Muthoot Finance Faqs

    Uploaded by

    Never Stop Learning
    The document contains frequently asked questions (FAQs) about customer identification numbers (CIF), complaints registration and resolution processes for a financial institution. It defines CIF as a unique 15-digit number assigned to each customer. It explains how customers can obtain their CIF number from branch offices or call centers. It also notes that the mobile number associated with a customer's CIF is required to register a new complaint. For customers who don't know their CIF, basic details can still be used to generate a complaint. Case IDs are provided as complaint reference numbers. Customers can check complaint status and resolutions using the complaint tracking option. Options for escalating unresolved complaints to grievance and principal nodal officers are also described.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

     Home >>

     Customer >>
     FAQ

    FAQ's
    1. What is CIF?
    CIF stands for Customer Identification Number. It’s a 15 digit numeric code. Each customer is having
    unique CIF number; two different customers cannot have common CIF.

    2. From where I can identify/obtain my CIF number?


    CIF number can be obtained from parent branch and call center following some questionnaires. CIF
    details will be also printed on pledge which is dully signed by customer for Gold Loan product.

    3. Should same mobile number require which is associated with CIF to generate new
    complaint?
    Yes, Customer needs to enter same mobile number which is associated with the CIF number; failing so
    will not allow system to generate complaint.

    4. What if I am unable to find out my CIF number but I have to raise complaint?
    For existing customer, CIF number is mandatory to register any complain. It helps us to identify, track and
    resolve complaints within proper SLA. Somehow if customer is unable to provide CIF number in such
    cases they can use other option “Existing customer as NO” and enter remaining required details. This will
    also generate the complaint in system.

    5. What is Case id?


    Case id is complaint reference number, which can be generated on successful complaint registration.

    6. How would I know my complaint’s current status?


    Customers can track the complaint status by using “Track your Complaints” option which is available on
    navigation panel. To know about complaint’s status customer has to provide valid case id.

    7. What if I am not happy with the resolution provided against my complaint?


    If customer is not happy with the resolution in such cases, customer can contact Grievance Redressal
    team using appropriate option available under customer service module. But for this complaints must be
    closed by complaints assigned user/executive.

    8. What if resolution provided by Grievance team is not satisfactory?


    If customer is not happy with the resolution provided by grievance team in such cases, customer can
    contact Principal Nodal Officer using appropriate option available under customer service module.
    Punch Line of Gold Finance

    You might also like