SUDIPTA SEN GUPTA

Cell : 700352538 / 8017334481

Email : sudiptasengupta189@gmail.com
Garia - Kolkata

OBJECTIVE

To obtain a challenging position that will permit the use of current skills to their
maximum potential while honing and developing additional knowledge and abilities.
Objectives constructively contribute towards the corporate mission and imbibe the best
Quality principles of business.

WORK HISTORY

Name of the organization: Fourth Force Surveillance Indo Private Limited

Period : 18 August 2017 till 12 July 2018

Designation: Zonal Coordinator

Job Profile:

 Maintenance and publishing the MIS data of MACT Consumer, WC, Motor theft,
Merrine cases, Own Damage and Background Verification for EAST ZONE (WB, NE.
ASSAM, BIHAR, ORISSA AND JHARKHAND).
 Analysis and publish report on intimation, Billig,Collection, Cumulated growth of
cases, Amount off business and biing report fortnight basis
 Registration and of the new Business in the system
 Send the cases for investigation
 Allocation of the cases to the paneled TVOs.
 Taking follow-up from the TVOs about the case status.
 Coordinating to collect the investigation status and or paymeents with external
clients.
 Processing the bills and coordinates with the xternal clients for clearing the
same.
 Sharing required data with central compliance team.
 Handling data related escalation from internal and external clients.
 Maintaining data and information’s and data in online and offline applications.
 Analysis and send Daily Performance with busines and billing report of East Zone.
Name of the organization: ICICI LOMBARD GIC Ltd
Period : May 2011 till 11 August 2017

Designation: Litigation Manager

Job Profile:

 Maintenance and publishing the MIS data of MACT consumer and WC case for
EAST ZONE (WB, NE. ASSAM, BIHAR, ORISSA AND JHARKHAND).
 Analysis and publish report on intimation, Pay out, Cumulated growth of cases,
Amount off reserve report fortnight basis
 Registration and of the MACT and consumer cases in the system
 Send the cases for investigation
 Allocation of the cases to the paneled advocates.
 Taking follow-up from the advocates about the case stages.
 Coordinating to collect the next date of hearing.
 Processing the advocate bills and coordinates with the central team for clearing
the same.
 Sharing required data with central compliance team.
 Handling data related escalation from internal and external clients.
 Maintaining data and information’s and data in online and offline applications.
 Analysis and send Daily Performance report of East Zone.

Name of the organization: AEGIS BPO Pvt Ltd.

Period : September 2008 to April 20010

Designation: Sr. Executive Quality

Job profile:

 Auditing calls and SRs and sharing feed backs with the team
 Taking quality sessions about product and process updates.
 Sharing the reports with clients’ weekly and monthly basis with using
with Pareto Chart, Pie Chart, Stack Reports, maintaining Daily Quality
Performance reports.
 Handling escalations from internal and external clients.
 Have done contactable not contactable % analysis for Professional
Resolution Behavior.
  Done PMB Professional mailing Behavior reconciliation (Count) for Pan
India.
 Trained and helped the new joiners and taking tests to analyze the
Training need analysis.
 Coordinate with the other location QAs to achieve maintain the targets.
 Maintain and manage the required data MIS reports for internal use and
external supports.
 Maintaining proper Quality of circles and their functional data,
 Interviewing lower and middle level personal
 Preparing the MIS Reports (i. e. Defect Analysis. Root Cause Analysis,
Performance Evaluation Both For team and individuals) and keeping track
of discrepancies.

Name of the organization: Reliance info Stream Pvt Ltd.

Period : September 2006 to April 2008

Designation: Sr. Executive

Job profile:

 Escalated calls about billing and Network related

 Handled various system for activate and deactivate (IILD, NLDF, NR, IR, WAIVER,
MODEM, POST PAID PLAN CHANGES, Service Reconnection)
 Maintain the data of the processing the Post Paid accounts and shearing the data
with the central processing unit.
 Quality auditing of the lower circles agents call

ACADEMIC QUALIFICATION

 Graduation /B A: In the year 2003 from Calcutta University

 HSC /Class 10+2: In the year 2000 from West Bengal State Board
 SSC/Class 10: In the year 1998 from West Bengal State Board.

PROFESSIONAL QUALIFICATION

 Completed Diploma In Hardware and Networking from DOEACC

 Completed Basic and Ms – CIT Computer Course from in the year of 2006
 System training on Sitronicks.
 PERSONAL DETAILS

 Gender :- Male
 Religion :- Hindu
 Date Of Birth :- 10th March 1981
 Languages known :- English , Hindi, Bengali, Marathi
 Marital Status :- Married
 Family Members:- Father, Mother, Wife, Daughter.
 Address :- Block – A, Desh Bandhu Nagar, Panchpota, Garia, Kolkata-700152

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Date : Sudipta Sengupta Place : Kolkata