23rd July to 3rd September

Pakistan
Tobacco
Company
Submitted To:

Mr Zain Bakir

HR Executive-Operations
Pakistan Tobacco Company Ltd – Jhelum Factory

Submitted By:
Iqra Iqbal

Signed By: -----------------------

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Contents
Acknowledgments .................................................................................................................... 3
Abstract .................................................................................................................................... 4
Preface ...................................................................................................................................... 5
An Overview ............................................................................................................................ 6
British American Tobacco ................................................................................................ 6
Pakistan Tobacco Company ............................................................................................. 7
PTC Vision ............................................................................................................................... 8
PTC Mission............................................................................................................................. 8
PTC Factories: ......................................................................................................................... 9
Departments ........................................................................................................................... 10
Primary Manufacturing Department (PMD) .................................................................. 10
Secondary Manufacturing Department (SMD) .............................................................. 11
Hierarchy of PTC……………………………………………………………………………11
Brands..................................................................................................................................... 12
DUNHILL ........................................................................................................................... 12
BENSON & HEDGES ....................................................................................................... 12
JOHN PLAYER GOLD LEAF ................................................................................... 12
CAPSTAN BY PALL MALL ...................................................................................... 12
Human Resource Department………………………………………………………..….13
My Tasks………………………………………………………………………………..…13
1. Organization Health Survey Design………………………………………...…..13
2. Recruitment Process………………………………………………………..……15
3. Record Management………………………………………………………..……16
4. Graphical Designing Of Survey…………………………………………..……..17
My Learning………………………………………………………………………………18

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 Acknowledgement

“In the name of Allah, the most Gracious, the most merciful”

The internship opportunity I had with Pakistan Tobacco Company was a great chance
for learning and professional development. Therefore, I consider myself as a very
lucky individual as I was provided with an opportunity to be a part of it. I am also
grateful for having a chance to meet so many wonderful people and professionals who
led me though this internship period. It is my pleasure to be indebted to various
people, who directly or indirectly contributed in the development of this work and
who influenced my thinking, behaviour, and acts during the course of study.

I would like to thank Mr.Zain Bakir for his support, cooperation, motivation and his
valuable suggestions and precious time in accomplishing my project during the
training.

I would also like to thank Mr.Syed Farhan Mehmood and Ms.Huma Masood and
other members of PTC JF, for their cooperation and valuable suggestions in the
accomplishment of my project.

Lastly, I would like to thank the Allah Almighty and my parents for their moral
support and my friends with whom I shared my day-to-day experience and received
lots of suggestions that improved my quality of work.

Ms. Iqra Iqbal

Department Of Business Administration[6th Semester]
University Of Punjab Jhelum Campus

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 Abstract
This report describes the internship experience I spent at Pakistan Tobacco
Company. The key learning, projects and experience gathered during the 6 week long
attachment in Human resource department of PTC Jhelum Factory. I will be
highlighting the knowledge that I gained regarding Pakistan Tobacco Company with
specific reference to the operations in Jhelum Factory. After that I will be moving on
to the projects that I accomplished during my internship.

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 Preface
In this internship report I will describe my experiences during my internship period.
The internship report contains an overview of the internship company and the
activities, tasks and projects that I have worked on during my internship. Writing this
report, I will also describe and reflect my learning objects and personal goals that I
have set during my internship period.

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 Overview

British American Tobacco:

British American Tobacco plc. (B.A.T.) is a British multinational

tobacco company headquartered in London, United Kingdom,
founded in 1902.

BAT Group is one of the most international companies in the

world, selling in over 200 markets and is among the top 5
companies by market capitalization on the London Stock
Exchange. BAT is also the market leader in more than 55 countries
and employs nearly 50,000 people worldwide and is proud that it is
frequently rated as a top employer in countries around the world.

BAT is passionate about its tobacco business and takes pride in offering consumers a
choice of high-quality products and market-leading innovations that meet their needs.
The Company is also extending that choice by developing innovative products that
provide consumers with a choice of potentially less risky alternatives to smoking
regular cigarettes, better known as Next Generation Products (NGPs).

Pakistan Tobacco Company:

Pakistan Tobacco Company Limited (PTC) is a subsidiary of the British American

Tobacco (BAT) plc. The Company was incorporated in Pakistan in 1947 making it
one of the first multinationals in Pakistan. Starting from a single warehouse near
Karachi port, the Company is now the largest cigarette manufacturer in Pakistan. For
PTC it has been a voyage in pursuit of excellence since 1947 driven by the vision to
be the “First Choice for everyone”.

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By being instrumental in designing and driving state-of-the-art agricultural and
industrial processes, we have managed to stay resilient through-out our Supply Chain.
There has been a ceaseless effort to modernize the Company’s operations by
introducing new and innovative concepts, optimal processes and cutting-edge
technology. PTC’s systems and processes are considered benchmarks by other
businesses and we have also been able to transfer international best practices to the
local business partners in trade and distribution.

Our ground-breaking success as a local champion is because of our illustrious

international experience, heritage of brands and richness of corporate values.

Our story of 70 resilient years encapsulates the key milestones we have thus far
crossed, intertwined with the meaningful contribution we have made along the way in
social and economic terms. Our journey continues as we endeavor to outdo ourselves
in setting the highest standards of corporate excellence.

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Vision Of PTC
“1st choice for everyone.”

Mission of PTC
“To be the best factory for the region.”

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Factories of PTC:

Currently, there are two PTC factories Operations in Pakistan along with a Head
Office in Islamabad; one is situated in Jhelum and the other in Akora Khattak. PTC’s
both factories have similar production capacities. In 1957, Jhelum plant started its
operation with a single shift; gradually more shifts were added to enhance production.
Akora Khattak plant is primarily utilized to manufacture products that can cater for
the lower income groups. In adding to this, Akora Khattak plant also has a Green Leaf
Thrashing Plant
In terms of technology, Jhelum plant is more advanced than Akora Khattak plant with
better and faster machines. Both factories work 24 hours a day, 7 days a week, with
some time reserved for, cleaning the machines, coping with breakdowns and
scheduled routine maintenance of machine.

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Departments
There are several departments in the Jhelum Factory which are working in tandem to
make sure that the factory remains operational. All the functions are synchronized so
as to create no gap in the communication between departments. This factory
resembles a ‘well-oiled machine’ that keeps running and consistently reaching its
goals. All the departments play a vital role in the overall efficient working of the
factory.

The list of departments is as follows:

1. Engineering Department
2. Factory Logistics Department
3. Primary Manufacturing Department
4. Secondary Manufacturing Department
5. Quality Department
6. Security Department
7. Environment, Health and Safety Department
8. Human Resource Department
9. Information Technology Department
10. Finance Department
11. Indirect Procurement

Primary manufacturing department (PMD):

Cigarettes that a customer buys from a retail shop had to undergo numerous
conditioning and processing before it comes to its final transformation as the final
product. One of the most important component of a cigarette is the Tobacco it
contains, which is treated so that a smoker gets his desired taste, flavour and of course
feeling. Hence the tobacco undergoes many sophisticated and complex processing to
achieve these desired qualities. This treatment is done at Primary Manufacturing
Department or PMD.
PMD (also known as the kitchen of PTC) is the area where the raw form of tobacco is
processed to be used in the production of cigarettes. Green Leaf Threshing Plant
(GLTP) in Akora Khattak separates the tobacco leaves in two forms known as Stem
and Lamina. These two raw forms are processed separately in the PMD area and then
mixed together to produce the final blend of the tobacco. For every brand of cigarettes
a different type of tobacco leaf is acquired and processed in the PMD. The final
product is stored in the storage area with a preserved moisture level for longer storage
purposes.

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Secondary manufacturing department (SMD):
SMD is the area where the processed tobacco is received from PMD and then
cigarette sticks are manufactured and packing of every kind is completed. This area
involves heavy machinery hence its temperature is maintained by the chillers in the
services area to avoid heat damages to the machines. There are three parts of
processing in SMD.

HIERARCHY OF PTC:

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Brands:
Pakistan Tobacco Company invests in trying to understand the consumers’
preferences and ensures that adult smokers make informed choices about different
brands available in the market. The highest manufacturing products are John Player’s
Gold Leaf and Capstan by Pall Mall which are manufactured regularly while the more
premium brands such as Dunhill and Benson & Hedges are manufactured with a
relatively small volume according to the demand of the consumers.

DUNHILL:
Dunhill, a premium global brand, celebrated its centenary in 2007 and 2008 was an
exceptional year for Dunhill in Pakistan as the brand witnessed exponential growth;
fuelled by its re-launch in July. Going forward, Dunhill is poised to strengthen its
foothold in the DUNHILL.
Currently there are three brands of Dunhill in production: Dunhill Full
Flavour, Dunhill Lights and Dunhill Swiss Blend. Dunhill Lights and Dunhill Swiss
are being produced to fulfil the demands of health conscious smokers.

BENSON & HEDGES:

In 1873, Richard Benson & William Hedges started a partnership in London. Benson
& Hedges was launched in Pakistan in March 2003 and has since been able to build
strong brand loyalty among its consumers showing excellent year on year growth.
Two brands of B&H are being produced in the facility namely B&H FF and B&H
Lights.

JOHN PLAYER GOLD LEAF:

The story of John Player Gold Leaf has to start from the story of its founder, John
Player. An enterprising businessman, John Player, started a small tobacco selling
business in 1877 and turned it into a thriving cigarette company, John Player and
Sons.
John Player Gold Leaf has become an institution in itself, becoming one of the most
recognizable cigarette brands in the country. John Player Gold Leaf has recently been
declared the largest Urban Brand in Pakistan, beating out products across the
F.M.C.G. spectrum.

CAPSTAN BY PALL MALL:

Capstan has a rich heritage, originating in Britain in the 19th century; the brand was
created under the auspices of W.D. & H.O. WILLS at Bristol and London.
The recent introduction of Capstan Rich has been a new boost to the production of the
factory. The new brand has been introduced after the public demand of light brands.

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Human resource department:
The human resource department bears primary responsibility for creating and
sustaining a winning environment in Pakistan Tobacco Company. They suggest to the
management team how to strategically manage people as business resources. This
includes managing, recruiting and hiring employees, coordinating employee benefits
and suggesting employee training and development strategies. In this way, HR
professionals are consultants, not workers in an isolated business function; they advise
managers on many issues related to employees and help the organization to achieve
its goals.
HR Function is about establishing a relationship between people and its management,
where HR devises strategies, and policies that cater the concerns of both the people
and the management and helps in creating a conducive and cohesive work
environment where the focus is on both the individual and organisational
development, one where individual development aids the development and progress
of the organisation, one where relationships prosper, culture is such that people like to
work and show respect. HR is about building an organisation where people maximise
the use of their capabilities and grow their skills, knowledge and shape their
behaviour for the betterment of the business. HR function would help employees
realize their full potential and improve the quality of work life and increase the
satisfaction both on and off work.
Some main functions of HR are as follows:
 Recruitment & selection
 Job safety
 Employee relations
 Compensation and benefit
 Labour Law Compliance
 Training and development
 Record keeping

My Tasks:

1. Organization health survey design

2. Recruitment process
3. Record management
4. Graphical designing of survey

1. Organization health survey design:

During my internship, my first task was to conduct an organizational health survey
named as Pulse Check Survey. Pulse check survey is basically an IWS-tool used for
organization health assessment in NON_YOUR VOICE Year. As part of the org.
pillar journey, this survey is being carried out.

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My role:
I created a survey on surveymonkey.com to see whether the employees are satisfied
with their job and to observe the relationship of the boss with their sub-ordinates.
Then I collect responses on it from different employees of different departments.
Then I analyse their responses and make a final report of the collected responses.

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2. Recruitment process:

My role:

As I was doing internship in the HR department, my second task was about

recruitment. First of all, I made a list of female candidates whose CV’s were collected
from the career development department of their universities. I called the candidates
to schedule their interviews with my line manager. Then, I called the candidates again
who passed the interview to inform them about their results and schedule their
functional interview. After that candidates were called for assessment centre. I also
checked the result of the candidates who gave different test in PTC.

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3. Record management:

My role:
During my internship, some apprentices were hired in the factory. So, it was my task
to manage their files. I collected their complete documents, forms and their medical
reports and manage their files. I also went to R & RS department for the checking of
the quantity of the remaining parts of different machines. I also manage an excel
credit sale report of fair price shop.

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4. Graphical designing of survey:

My role:
I was given the final outcomes of the survey and my task was to graphically present
that survey.

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My learning:
It has been an honour for me to work in Pakistan Tobacco Company, which is one
of the ASIA’S largest multinational organizations. It was a great professional
experience for me and i have learned a lot of things during my internship. It helped
me in improving my technical & analytical skills as well as communication skills as i
got a chance to meet many professionals who influences my thinking. I also got a
chance to visit other departments and learned from them. It helped me in
understanding how a multinational organization works.
The skills and learning outcomes during my stay at Pakistan Tobacco Company will
help me throughout my life and will surely assist me in building careers.

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