MAHATMA GANDHI UNIVERSITY

KOTTAYAM

“A STUDY ON EMPLOYEES JOB SATISFACTION AT

CRYPTMS CONFECTIONERS (INDIA) PVT.LTD”

A Project report Submitted

for the Partial fulfillment of the requirement for the award of the Degree of

BACHELOR OF BUSINESS ADMINISTRATION

during the academic year 2016 – 2017.

Submitted by

AMAL SIBY

MOBIN VISHNU MOHAN

PRN: 140021037811

External Examiner:
[Type text]
[Type text]
 DECLARATION

We, AMAL SIBY and MOBIN VISHNU MOHAN do hereby

declare that the dissertation entitled “A Study about Mobile Number
Portability (MNP) To BSNL Network with Special Reference to

Vazhathopu Panchayathu” is a bona-fide piece of work done by us under

the supervision of Mr. ANIL ASST. PROF. OF COMMERCE DEPARTMENT,
Mar Sleeva College of Arts And Science Murickassery, and no part of this
dissertation has previously being submitted for the award any degree diploma or
any other fellowship to any university or institution.

MOBIN VISHNU MOHAN

AMAL SIBY

Place:

Date:

[Type text]
 ACKNOWLEDGEMENT

It is with great pleasure that with we present our venture in real life application
in the form of a dissertation. We extend our real and sincere gratitude to the almighty
whose blessing was us throughout this work.

We would like to express our sincere thanks to our institution Mar Sleeva College
of Arts and Science Rajamudi and our Principal Rev Fr Binoy Mathew Thadathil for
providing the best facilitated like well qualified faculty, well-furnished lab with high end
machine and good campus environment for completing the course satisfactorily and
beneficially.

Our sincere and deep hearted thanks to Mr. ANIL ASST. PROF. OF
COMMERCE DEPARTMENT, for his guidance, encouragement, suggestions and
valuable comments at every stage of our project.

We would like to express our sincere thanks to all those great personality who
shared their precious time and wisdom for the successful completion of our project.

Least but not the last, we would like to thank our parents for their continuous
support and encouragement.

MOBIN VISHNU MOHAN

AMAL SIBY

Place:

Date:

[Type text]
 CONTENTS

Chapter Content Page No.

LIST OF TABLE

LIST OF FIGURES

CHAPTERS

1 INTRODUCTION

2 MNP-AN OVER VIEW

3 ANALYSIS AND
INTERPRETATION OF DATA

4 FINDINGS AND SUGGESTIONS

AND CONCLSION
BIBLIOGRAPHY

APEENDIX

QUESTIONARE

[Type text]
Table No. Title Page No.

LIST OF TABLE

[Type text]
 3.1 The Age Wise Classification of the Respondent

3.2 The Educational Wise Classification of Respondent

3.3 The Occupational Wise Classification of Respondent

3.4 The Income Wise Classification of Respondent

3.5 Table Showing Person ported to Any Network

3.5.1 Table Showing Basis of Selecting a New Network

3.6 Showing Parson Ported to BSNL Network

3.6.1 Table Showing Basis of Selecting a BSNL Network

3.7 Table Showing Respondent that where they Get the

Information
3.8 Table Showing Respondents Get Any Help from Others for
Portability Services
3.8.1 Analysis the Sources of Help for MNP

3.9 Analyze of Popular Network Provider

3.10 Analyze of Problem Faced During Portability to BSNL

3.11 Analyze of Problem Faced After Portability to BSNL

Network
3.12 Table showing MNP to more than one time

3.13 Table showing MNP satisfaction level

LIST OF FIGURES

Figure Title Page No.

[Type text]
No.
3.1 Age Wise Classification of the Respondent

3.2 Educational Wise Classification of Respondent

3.3 Occupational Wise Classification of Respondent

3.4 Income Wise Classification of Respondent

3.5 Mobile Number Portability to Any Network

3.5.1 Showing Basis of Selecting a New Network

3.6 MNP to BSNL Network

3.6.1 Showing Basis of Selecting a BSNL Network

3.7 Source of Information

3.8 Get Any Help from Others for Portability Services

3.8.1 The Sources of Help for MNP

3.9 Popular Network Provider

3.10 Problem Faced During Portability to BSNL

3.11 Problem Faced After Portability to BSNL

3.12 MNP to more than one time

3.13 MNP satisfaction level

[Type text]
 CHAPTER-1

INTRODUCTION

1. Introduction

1.2. Statement of Problem

1.3. Objective of the study

1.4. Importance of study

1.5. Methodology

1.6. Limitation of the study

1.7. Chapterisation

[Type text]
INTRODUCTION

There has been rapid growth in the penetration of telephony services in the last few
years. But the growth has not been exponential in the quality of service offered or
openness of business. Consumers are not satisfied with the operators services and
schemes. Traditionally, consumers are required to give up their mobile number on
changing service providers. As a result, they are hugely inconvenienced by having to
inform everyone about the change in their number. Besides there is likelihood of
important calls (from people who didn’t have the new number) being missed out, and so
on. The picture has now changed dramatically with the introduction of mobile number
portability (MNP). A significant technical aspect of implementing number portability is
related to the routing of calls or mobile messages (SMS, MMS) to a number once it is
ported to some other network. Given the growth of telecom services in India, and
enhanced competition in the mobile sector, it is pertinent to deliberate about the issue of
mobile number portability at this time. Operator portability both for fixed and mobile
services, and service portability have been implemented in different parts of the world. It
might be thought that number portability would have the greatest impact in maturing
markets when service demand growth has eased and the market structure has become
more rationalized.

Tendency of each person for port their current network to BSNL network depends
on various factors such as low cost on internet, low calling charges and other special
offers.BSNL network used to provide various offers and another benefits as per changing
requirement of customers affect in making decision regarding port into BSNL network .
The present study of the customers’ preference of Mobile Number Portability to BSNL

[Type text]
network in Vazhathopu Panchayathu is an analytical study on the consumer’s preference
related to the MNP to BSNL network.

1.2. Statement of Problem

The study is conducted in the rural areas of vazhathopu panjayathu. The scope of
study covers both the consumer preference related with Mobile Number Portability to
BSNL Network and major influencing factors for purchase decision. The study focused
on different classes of consumers such as employees, businessman, and professional’s
etc. The study also analyses the influences of advertising and sale promotion program in
selecting MNP provider.

1.3. Objective of the study

Major objective of the study are;

 To find the reason behind the portability of network

 To Identify the advantages and disadvantages of MNP service provided by BSNL
network
 To identify the age group of people widely using MNP.
 To know whether customers are satisfied with the features and services provided by
BSNL network.
 To evaluate influences of other persons motivate customers to port into BSNL
network.
 To know whether customers began to re-port BSNL network to previous network or
any other network.

1.4. Importance of study

The preference of product and service are different from person to person. The
companies want to satisfy their customers by providing service of product to their taste

[Type text]
and preference. If the customer is not satisfied with the service providers they may chunk
from the service to another. Now the Mobile Number Portability is one of the facility or
services provided to mobile subscribers to chunk from one subscriber to another. This
study aims at the data relating to the impact of the BSNL mobile portability service of
mobile network connection of persons in vazhathopu panjayathu. SO the study of this
topic is more relevant.

1.5. Methodology

The methodology adopted to carry out this consists of the following.

1.5.1. SAMPLE SIZE

Number of the sampling units selected from the population is called the size of
the sample. The sample is taken for the study is 50. Samples are selected from different
areas in Vazhathopu Panjayathu

1.5.2. SAMPLING TECHNIQUE

Random technique was used for the study.50 persons are taken from this
population to Form a sample for the study. The samples are randomly selected from
different areas in Vazhathopu Panjayathu. The selected sambles are from persons
belonging to different walk of Life, having different educational qualifications, income
etc.

Data can be obtained from primary and secondary sources.

A.PRIMARY DATA

Primary data refers to information obtained first hand by the researcher on the
variables of interest for the specific purpose for the study. The primary data are collected
directly from customers by using questionnaire from different part of customers in
Vazhathopu Panjayathu.
[Type text]
  Questionnaire method

This method of data collection is quite popular. In this method a questionnaire is sent
to the person concerned with a request to answer the question and return questionnaire.

B. SECONDARY DATA

Secondary data where obtained by official publication, journal books, websites

etc……..

1.6. Limitation of the study

1. The study has been conducted only in Vazhathopu Panjayathu. They are not aware of
the Resent trends in MNP system and not aware the innovations improvement or their
opinion May not be reliable always.

2. Due to shortage of time and resources, study focused only on a the costumers of high

Range

3. The study is not free from inherent limitation of sample survey.

4. If the respondents were biased or prejudiced it might have affect the outcome of the
study.

5. Most of consumers avail this facility, without adequate awareness of MNP.

6. Some of the participant did not participate 100 percentages sincerely.

[Type text]
1.7. Chapterisation

The study is presented in 4 chapters.

Chapter- 1 . Introduction

The first chapter deals with introduction it includes statement of problem,

objective of study, scope of study, importance of study, methodology, limitation of study
and chapterization.

Chapter-2. MNP an Over View

The second chapter highlights an overview on MNP services, the significance

and various types of Mobile Number Portability.

Chapter-3. Analysis and Interpretation of Data

[Type text]
 The third chapter deals with the analysis of the data relating a study about
MNP to BSNL network by considering Vazhathopu Panjayathu.

Chapter-4. Findings, Suggestions and Conclusion

The fourth chapter provides the findings, Suggestions and Conclusion.

[Type text]
 CHAPTER-2

MNP – AN OVER VIEW

2.1. Mobile Number Portability (MNP)

2.2. Types of MNP

2.3. Condition for Mobile Number Portability

2.4. Steps to move your Mobile Number to BSNL

2.5. Implementing Number Portability

[Type text]
2.1. Mobile Number Portability

Mobile Number Portability (MNP) is the facility for users to switch to any mobile
operator in any Licensed Service Area (LSA) of INDIA, while retaining their existing
mobile number . Sim card and all services on the mobile connection will change and will
be provided by the new operator. The main benefit of MNP is freedom of choice and the
competition that it generates. Now, you are free to choose a new Mobile Service Provider
without having to change to a new number. This means you can avoid the inconvenience
of having to notify friends and associates that you have changed your Number.

'Porting' is the act of switching to a new Mobile Service Provider within the same
LSA, without changing your mobile number. However, only active mobile numbers can
port. Thus, do not terminate your current line before porting.

The much awaited MNP (Mobile Number Portability) finally launched on 20th
Jan2011 in India, empowering mobile phone consumers to change service provider
conveniently. Mobile Number Portability (MNP) allows the mobile subscribers to retain
the existing mobile phone number when the subscriber switches from one access service
provider(Operator) to another irrespective of mobile technology or from one technology
to another of the same or any other access service provider, in a licensed service area.
Mobile Number portability (MNP) enables mobile subscribers to change their service
providers or their location without having to change their existing phone numbers. If the
subscribers are not satisfied with the services of their service provider, they can change
their service provider while retaining the existing phone number. significant technical
aspect of implementing number portability is related to the routing of calls or mobile
messages (SMS, MMS) to a number once it is ported to some other network. Portability
benefits subscribers and increases the level of competition between service providers,
rewarding service providers with the best customer service, network coverage, and
service quality. Given the growth of telecom services in India, and enhanced competition
in the mobile sector, it is pertinent to deliberate about the issue of mobile number
portability at this time. Operator portability both for fixed and mobile services, and
service portability have been implemented in different parts of the world.
[Type text]
 The Netherlands decided to provide mobile number portability (MNP) when
mobile penetration was 10%, and Pakistan, with6.9% cellular penetration, is planning to
introduce MNP shortly. This suggests that it is not too early for India to discuss number
portability, so that it could be implemented by the time that the market has further
expanded in the next few years. In mobile networks, Number Portability involves only
the MSISDN number, and not the IMSI. A subscriber who switches to another mobile
network operator will be allocated new IMSI (together with a new SIM card) while
retaining his MSISDN. Consequently Number Portability could affect all functionalities
and services in mobile networks that are based on the MSISDN number, e.g.

• All mobile terminated calls

• All mobile originated calls

• Short Messages within the Short Message Service (SMS) and MMS

• Prepaid services

• Any service based on MSISDN

The portability information of subscribers resides in database called NPDB (Number

Portability Database). Every operator will have to build a “local portability database”
which will download the data from NPDB on a pre defined interval and will be involved
in call routing by doing a query to this database for routing information.

Advantages

• You can shift your old mobile service provider to new better mobile service portability,
keeping your mobile number unchanged. Thus, you need not to inform your friends and
relatives about any change in your number. This is of great benefit to businessmen and
professionals where they may have to suffer losses due to change in mobile number.

• The porting transaction charge is very low, just Rs. 19. Thus it is quite affordable.

[Type text]
• The formalities involved in MNP are quite nominal. You have to just send a SMS
followed by the filling up of customer application form for MNP.

• The mobile gets dead for a maximum of 2 hours before porting to a new mobile
operator. But this range of 2 hours will be in the time range of 10 p.m. to 5 a.m., thus
minimizing the risk of any loss to the subscriber to the bottom most level.

• The whole process of switching mobile operators will take of maximum number of
seven days only.

• A spirit of competition will run in telecom operators to provide quality service to the
people at cheapest rates. This will provide huge benefit to the subscribers.

• There are approximately 700 million mobile users countrywide with about 10 operators
in each circle. Thus MNP is going to prove a great benefit to them.

• Service providers are planning to offer some introductory attractive tariff plans to lure
the subscribers is that they switch to them. Value added services at high speed may also
be offered to the new customers.

• New mobile service providers will have to do efforts to establish their feet in the
market. They can shine their self just by offering attractive tariff plans with quality
service to their customers.

Disadvantages

• Undoubtedly, MNP is going to be proven a big part of mobile revolution in India. But
it is also going to bring higher marketing expenses for mobile operators followed by
lower profits.

• In present time, mobile phone and Sim card are important tools during any criminal
investigation. This helps police in investigating the owner of Sim card (who can be
criminal). MNP could be a headache to police department because the criminals can
misuse the portability duration of 90 days.
[Type text]
• In India, 80% of mobile users are prepaid mobile users. A thorny disadvantage of MNP
is that you lose all your remaining balance in your prepaid account on porting to new
number.

• Another aspect of mobile number portability is that it may prove to be insignificant in

India as churn rate in India is already very high. Mobile users are very accustomed to
switch to other operator and change their mobile number. So subscribers many not
bother to go through the formalities of MNP. Use of multi Sim mobile handsets may
also contribute in this reason. However, still the chances of this impact are very low.

2.2. Types of MNP

There are three basic types of number portability: operator, location, and service
portability.

2.2.1. Operator Portability

This is the ability of a subscriber to retain within the same service area, an existing
telephone number even if they change from one service provider/operator to another.
This type of portability is for the same service, i.e. fixed to fixed, or mobile-to-mobile.

Operator portability can be implemented for geographic, non-geographic, or mobile

numbers contained in the National Numbering Plan. Geographic numbers for fixed lines
convey the subscriber’s location, and convey the location of the customer. A non-
geographic number does not imply the location of the customer. Mobile numbers are
reserved for subscribers of mobile services.

Different categories of operator portability follow from these different types of

numbers, and are:

A. Fixed Number Portability (FNP) is the portability of fixed geographic numbers.

B. Mobile Number Portability (MNP) is the portability of mobile telephone numbers.

[Type text]
C. Intelligent Number Portability (INP) is the portability of non-geographic Intelligent
Network (IN) number.

Till date, operator portability has been the major type of number portability
implemented internationally.

India does not have a significant volume of non-geographic numbers. Therefore, the
following discussion does not consider INP.

A. Fixed Number Portability

For FNP, all fixed networks will have to be able to access porting information and route
calls correctly. Mobile operators will also have to be involved in routing calls correctly to
ensure the success of FNP. Technically, the minimum requirements for a fixed network
to support number portability would be either:

a.the fixed network operator equipped all of its switches with CCS7 signaling; or

b. the fixed network operator equipped some of its switches (particularly those higher in
the network switching hierarchy) with CCS7, and switched all calls through these
equipped switches; or

c. the fixed network operator switched all calls to another operator with CCS7 signaling
that was willing to provide a third-party transit service of this kind.

As of March 31, 2005, fixed line incumbents BSNL and MTNL have 89% of the
total fixed-line subscribers, with the rest shared by private operators. However, the
annual growth of private operators in the year ending March 31, 2005 has been 116.6%
as opposed to 1.5% of the incumbents. This significant different indicates that there is
potential for the growth of private operators, and this growth can introduce competition in
the fixed line market.

TRAI considered the implementation of FNP at this stage. As mentioned above, 89%
of fixed subscribers are with incumbent operators that have a large number of exchanges

[Type text]
scattered throughout the country. The technical capabilities of these exchanges vary to a
large extent.

Except for WLL (F), the growth in fixed number subscribers is not very high in the
recent years. For implementation of fixed number portability, the status of fixed networks
needs detailed consideration and its suitability for the implementation of FNP will also
need to be examined in detail. In fixed telephony, the numbering is based on SDCA and it
has to be seen that for implementation of FNP whether any change in the National
Numbering Plan (NNP) is required.

Keeping in mind all the issues, Authority considered that at this stage, the
Consultation process should be for MNP and the issue of FNP may not be considered at
this stage and this could be taken up separately after seeing the experience in the MNP.

B. Mobile Number Portability

MNP is operator portability applied to a mobile-to-mobile porting process. There is a

latent

Found that “30% of mobile subscribers are likely to shift to an operator offering
better service, if given the option.”

Fixed operators will also have to be involved in routing calls correctly to ensure the
success of MNP. The options for fixed network operators are simple since all calls
addressed to mobile operators will, by definition, be interconnected calls and will be
conveyed to a gateway exchange, the fixed operator can either -

a. Undertake a data base inquiry at the gateway, using its own gateway switch equipped
with CCS7 signaling; or

b. make arrangements for the data base inquiry to be undertaken by another operator on
its behalf at that point, and purchase a related transit service; or

c. connect to the donor network that routes the call to the recipient network.

[Type text]
 Competition between mobile service providers in India is already intense. The
beneficiary of this competition would be the Indian consumer, and MNP may increase the
level of competition further

2.2.2. Location Portability

Location portability is the ability of a subscriber to retain an existing telephone

number when changing from one physical location to another. Location portability is the
porting of a geographic number from one location to another. Location portability can be
within exchange area, within numbering area, within charging area, or anywhere. Unless
combined with other types of portability such as service or operator portability, it remains
an internal network operator issue. Location portability becomes complex in the Indian
situation if the subscriber moves to a region where her or his original network operator
has no footprint. Location portability has varying levels of complexity depending on
whether the porting is occurring within or outside an exchange area and/or charging area.
There might be differing impacts of routing and billing depending on the new location of
the number.

It might be comparatively simpler to implement location portability in an area such

as short distance charging area (SDCA) by fixed operator that will benefit the customers
as long as customer changes location within SDCA. The details of this type of number
portability are not being discussed at this stage.

Location portability is not required in the existing mobile services as long as

subscriber moves within the service area, i.e. circle or metro.

The overwhelming proportion of porting activity may be expected to occur when

customers change to another service provider within the service area, i.e. perform
operator porting, rather than when they move to live or work for extended periods in
another service area. Internal migration patterns in India suggest that migration is
“predominantly short distance, with around 60% of migrants changing their residence
within the district of enumeration and over 20% within the state of enumeration while the
rest move across the state boundaries.” TRAI did not come across any current
[Type text]
implementation of location portability and it is generally considered a futuristic
arrangement.

2.2.3. Service Portability

Service Portability is the ability of a subscriber to retain the existing telephone

number when changing from one service to another service, say from fixed to mobile
services.

The United States allows for “‘intermodal’ local number portability (LNP), i.e., the
ability of customers to switch from a wire line carrier to a wireless carrier, or from a
wireless to a wire line carrier, without changing telephone numbers.” In the United States,
until November 25, 2004, 732,000 fixed-line telephone users had moved to mobile
phones, and up till April 2004, 1,000 subscribers had ported their numbers from mobile to
wire-line service.

Implementing service portability might be useful for users who wish to newer
telecom services, but value their telephone numbers immensely, such as businesses.
Service portability might allow these users to migrate to high-end telecom technologies
providing data or mobile

Connectivity, and simultaneously not lose their existing phone number.

In the Indian context, service portability will encourage the introduction and adoption
of new telecom services and technologies. This will not only benefit users but also those
service providers who continually upgrade and innovate. Additionally, it is a source of
competition between all telecommunications operators – whether fixed or mobile.

However, there might be concerns about possible confusion for callers about the
charges for different phone calls – i.e. tariff transparency is affected. In the current
context, this is especially true when wire-line numbers become wireless numbers. A
caller would no longer be able to estimate call charges based on the format of the phone
number. For introduction of service portability, the capabilities of fixed networks are to

[Type text]
be studied in detail. Therefore, this is not being discussed further in this consultation
paper.

2.3.Conditions for Mobile Number Portability

Any eligible Pre-Paid and Post-Paid (GSM / CDMA) mobile users can port.
Eligibility conditions for porting are as follows:-

(a) There are no outstanding payments due from the subscriber by way of pending bill or
bills, as the case may be, issued as per the normal billing cycle but before the date of
application for porting;

(b) The porting request has been made after the expiry of a period of ninety days from the
date of activation of a new connection or from last porting;

(c) No request for change of ownership of the mobile number is under process;

(d) The mobile number sought to be ported is not sub-judice;

(e) Porting of the concerned mobile number has been not prohibited by any Court of
Law;

(f) Subscriber has applied for porting within LSA ( Licensed Service Area ) ;

(g) The unique porting code mentioned in the porting request matches with the unique
porting code allocated by the Donor Operator for the mobile number sought to be ported;

(h) The subscriber has complied with exit clause for the present connection.

2.6. Steps to move your Mobile Number to BSNL

The salient steps involved are as follows:-

(i) You will have to go to the new Mobile Service Provider’s Service Centre or
Authorized Dealer to request for porting of your mobile number. Fill in a Service

[Type text]
Registration Form and pay the porting fees for processing. (Presently BSNL is not
charging any fees for porting to BSNL.)

(ii) The Recipient Operator shall ask the subscriber to send a SMS to Donor Operator to
request for UPC (Unique Porting Code) using short code 1900 from the mobile number
which is sought to be ported.

(iii) The SMS text for requesting UPC by a subscriber shall be the word ‘PORT’
followed by a space followed by the ten digit mobile number which is to be ported which
shall be case insensitive. (i.e. it can be port or Port etc.) (E.g. PORT XXXXXXXXXX
and send it to 1900)

(iv) Upon receipt of the SMS, the Donor operator shall forthwith send back a reply SMS
containing a unique porting code through an automated system. Subscriber will fill the
UPC in the Application form for porting.

(v) In case the subscriber’s CLI does not match with the ten digit mobile number, UPC
shall not be allotted but a message shall be generated to inform such subscriber that the
CLI does not match with the mobile number.

(vi) UPC allocated to a subscriber shall be valid for a period of fifteen days from the date
of request or such time till the number is ported out, whichever is earlier, for all service
areas except Jammu & Kashmir, Assam and North East licensed areas the validity for the
UPC shall be for a period of thirty days from the date of request or till such time the
number is ported out, whichever is earlier, irrespective of. Number of requests the
subscriber makes; in case of J&K pre-paid mobile subscriber to get UPC call 1900
instead of sending SMS.

(vii) You will be issued a new SIM card by the new service provider.

(viii) Upon approval of porting request, the new Mobile Service Provider will inform you
the date and time of porting. You are required to change your SIM card at the said time.
In case of problem you need to contact the new Service Provider.

[Type text]
2.7. Implementing Number Portability

We outline some of the possible technical options to implement number portability.

2.7.1. Technical Options

The technical solution adopted for the implementation of number portability is

important as it will have cost implications on service providers/network operators, and
will affect the services offered and the performance of these services made available to
the subscriber. Technical solutions may influence, or be influenced by, cost allocation
arrangements and form an essential background to questions of cost assessment and
recovery.

Deciding between different technical options requires us to consider a whole range of

issues. These include roaming, operational support system modifications, call charging
arrangements, routing arrangements in the National Numbering Plan, interconnection
between networks, support of number portability within and across mobile technologies,
the timeframes involved in the introduction of solutions, the cost-effectiveness of
different solutions, handling of voicemail, data and fax numbers, and routing of SMS
traffic in the case of MNP.

A key question that needs early resolution is the method used for routing of calls
from an originating network to the recipient network. Number portability can be provided
by two broad categories of methods: off-switch solutions or on-switch solutions.

2.7.1.1. Off-switch Solutions

Off-switch solutions transfer the knowledge of porting information into one or more
external databases that all network switches can access for query. Interception is
performed at the originating switch or at some transit switch. This type of solution allows
for the efficient routing of the call towards the recipient switch.

[Type text]
 The originating switch (or some transit switch) can intercept a call to a ported
number by querying the database that contains the list of all ported numbers plus routing
information associated with each ported number.

There could be two ways to access the database, using the All-Call-Query, or the
Query-on-Release methods.

2.7.1.1.1. All-Call-Query method: The originating network first checks the location of
the dialed number in the central database and then routes the call directly to the recipient
network.

2.7.1.1.2. Query-on-Release: The originating network first checks the status of dialed
number with the donor network. The donor network returns a message to the originating
network identifying if the number has been ported or not. The originating network then
queries the central database to obtain the information regarding the recipient network and
routes the call directly to the recipient network.

2.7.1.2. On-switch Solutions

In the case of on-switch solutions, the donor network manages the routing
information for a ported number. Thus, the donor switch performs the interception, either
routing the call itself, or providing routing information to the originating network that
then routes the call to the recipient network. Consequently, this involves the use of
internal databases.

The two ways to implement on-switch solutions are:

Onward routing (call forwarding): Here, the originating network connects to the donor
network. If the dialed number has been ported, the donor network itself routes the call to
the recipient network.

Call Drop Back: Here the donor network checks if the number is ported and if it is,
releases the call back to the originating network together with information identifying the

[Type text]
correct recipient network. The originating network then routes the call to the recipient
network.

On-switch solutions are usually seen as a short-term interim solution for number
portability. They are relatively easy and quick to implement compared to off-switch
solutions.

Some countries initially chose a transient, short-term solution. This was not
necessarily the most technically efficient solution, but allowed implementation

[Type text]
 CHAPTER 3

ANALYSIS AND INTERPRETATION OF

DATA

[Type text]
Analysis of Data

The study is conducted through questionnaire to find out customer performance of

MNP service among mobile network users and the present study of the customers’
preference of Mobile Number Portability to BSNL network in Vazhathopu Panchayathu.
It is an analytical study on the consumer’s preference related to the MNP to BSNL
network. An attempt is to make to identify the awareness about MNP, source of
information about this facility, reason to preferring a particular network or brand,
problem faced before action regarding portability and also the opinion of the respondents
about the impact of MNP service, showing analyze of Mobile Number Portability to any
network and showing base of selecting a new network, analyze of respondent that where
they get the information, showing analyze of Mobile Number Portability to BSNL
network and showing analysis of respondents any help from others for portability
services and also showing the analyze of popular network provider.

In this study a sample of 50 respondents are collected from different areas of

Vazhathopu Panchayathu. The respondent belongs to different age group and different
income classes having different educational qualification and occupation. The survey was
conducted on the basis of random sampling method.

[Type text]
 Table- 3.1:

The Age Wise Classification of the Respondent

Age category No. Of Percentage (%)

respondent
Below 25 13 26

Between 25-45 30 60

Above 45 7 14

Total 50 100

Source: Primary Data

From the above table 3.1 shows that 60% of the respondents are in the age
between 25-45 and 13% of the respondents are in the age below 25 and 14% of the
respondents are in the age above 45.This can be explained with the help of a graph.

FIGURE: 3.1: Age Wise Classification of the Respondent

Age wise Classification

above 45 14

between 25-45 60
age wise classification

below 25 26

0 20 40 60 80

Source: Primary Data

[Type text]
 Table-3.2:

Educational Category No. Of respondent Percentage (%)

SSLC 13 26

Plus Two 15 30

Degree 20 40

Others 2 4

Total 50 100

The Educational Wise Classification of Respondent

Source: Primary Data

The above table – 3.2 shows that out of the 50 respondents 26% come under the
SSLC .And 30% of the respondents are come under plus two and 40% of the respondents
are come under Degree level and 4% the respondents are come under others. This can be
explained with the help of a graph.

FIGURE: 3.2: Educational Wise Classification of Respondent

Educational Category

40

30
40
20
26 30
10
4
0
SSLC Plus Two Degree others

[Type text]
 Source: Primary Data

Occupational Category No. Of respondent Percentage (%)

Agricultural 13 26

Student 17 34

Profession 7 14

employment 3 6

Others 10 20

Total 50 100

Table-3.3:

The Occupational Wise Classification of Respondent

Source: Primary Data

The above table–3.3 shows that out of the 50 respondents 26% come under
Agriculture. And 34% of the respondents are come under Students and 14% of the
respondents are come under Profession and 6% the respondents are come under
Employment. And 20% of the respondents are come under others. This can be explained
with the help of a graph

FIGURE: 3.3: Occupational Wise Classification of Respondent

[Type text]
 Income Category No. Of respondent Percentage (%)

Less than 50000 32 64

50000-100000 8 16

100000-150000 10 20

Above 150000 - -

Total 50 100

Occupational Category
Others 20
6
Proffession 14
34
Agricultural 26
0 5 10 15 20 25 30 35

Source: Primary Data

Table-3.4: The Income Wise Classification of Respondent

Source: Primary Data

The above table–3.4 shows that out of the 50 respondents 64% come under the
category of Less than 50000. And 16% of the respondents are come under the Income
level of 50000-100000 and 20% of the respondents are come under the income level of
100000-150000 and no respondent come under the income level of above 150000.This
can be explained with the help of a graph.

FIGURE: 3.4: Income Wise Classification of Respondent

[Type text]
MNP to Any Network No. Of respondent Percentage (%)

Yes 35 70

No 15 30

Total 50 100

Incom Wise Category

above 150000 0

100000-150000 20

50000-100000 16

less than 50000 64

0 10 20 30 40 50 60 70

Source: Primary Data

Table-3.5: Table Showing Person ported to Any Network

Source: Primary Data

The above table–3.5 shows that out of the 50 respondents 70% of them are
porting their network into other network. Only 30% respondents are not using MNP
service. This can be explained with the help of a graph.

FIGURE: 3.5: Mobile Number Portability to Any Network

[Type text]
Base for Selecting New No. Of respondent Percentage (%)
Network

MNP to Any Network

80

60

40 70

20 30

0
yes no

Source: Primary Data

Table-3.5.1: Table Showing Basis of Selecting a New Network

[Type text]
Special Offers 10 29

Call, and internet Offers 14 40

Quality 10 28

Others 1 3

Total 35 100

Source: Primary Data

The above table–3.5.1 shows that out of the 50 respondents 35

respondents porting their existing network into another. 29% of them are porting their
network into other network on the basis of special offers and 40% customers change their
provider on the basis of call & internet offers. And 28% of them are porting their network
into other network on the basis of Quality. In above collected information 3% of
customers change their provider on the basis of other reasons. This can be explained with
the help of a graph.

FIGURE: 3.5.1: Showing Basis of Selecting a New Network

Base of Selecting New Network

40
30
20 40
29 28
10
3
0
Special Call,and Quality Others
Offers internet
Offers

Source: Primary Data

Table-3.6:

[Type text]
 Showing Parson Ported to BSNL Network

Source: Primary Data

MNP to BSNL Network No. Of respondent Percentage (%)

Yes 20 57

No 15 43

Total 35 100

The above table–3.6 shows that out of the 50 respondents 35 respondents

porting their existing network into another. 57% of them are porting their network into
BSNL and 43% customers not change their network into BSNL, it includes respondents
not using MNP service and respondents porting to other network. This can be explained
with the help of a graph.

FIGURE: 3.6: MNP to BSNL Network

MNP to BSNL Network

no 43

yes 57

0 10 20 30 40 50 60

Source: Primary Data

[Type text]
 Base for Selecting New No. Of respondent Percentage (%)
Network
Special Offers 6 30

Call, and internet Offers 9 45

Quality 5 25

Others - -

Total 20 100

Table-3.6.1: Table Showing Basis of Selecting a BSNL Network

Source: Primary Data

The above table–3.5.1 shows that out of the 50 respondents 35 respondents

porting their existing network into another. And 20 respondents of them ports their
existing network into BSNL network.30% of them are porting their network into BSNL
on the basis of special offers and 45% customer’s port to BSNL on the basis of Call, and
internet Offers. And 25% customers port to BSNL on the basis of quality.. This can be

explained with the help of a graph.

FIGURE: 3.6.1: Showing Basis of Selecting a BSNL Network

Base of Selecting BSNL Network

Others

Quality 25

Call, and internet Offers 45

Special Offers 30

0 10 20 30 40 50

[Type text]
 Source: Primary Data

Source of Information No. Of respondent Percentage (%)

News 7 20

Magazines - -

Friends & Relatives 15 43

TV 10 28

Internet 3 9

Others - -

Total 35 100

Table-3.7: Table Showing Respondent that where they Get the

Information

Source: Primary Data

From the above table 3.7 shows that 20% of the respondents
where get the information about MNP from news and no one can get information from
[Type text]
magazines. And most of the respondents (43%) where get the information about MNP
from friends & relatives. 28% of them get information from TV and 9% of respondents

Help from Others No. Of respondent Percentage (%)

get the information from internet. This can be explained with the help of a graph

FIGURE: 3.7: Source of Information

Sourses of Information
50 43
40 28
30 20
20 9
10 0 0
0

Source: Primary Data

Table3.8: Table Showing Respondents Get Any Help from Others

for Portability Services

Source: Primary Data

[Type text]
 Yes 25 71

No 10 29

Sources of Help No. Of respondent Percentage (%)

Total 35 100

The above table 3.8 shows that out of the 50 respondents 35 respondents porting their
existing network into another. Out of 71% of them get help from others for portability
service and 29% of them can’t get any help from others. This can be explained with the
help of a graph.

FIGURE: 3.8: Get Any Help from Others for Portability Services

Help from others

no 29

yes 71

0 10 20 30 40 50 60 70 80

Source: Primary Data

Table-3.8.1:

Analysis the Sources of Help for MNP

[Type text]
 Friends 13 52

Relatives
Popular Networks 7
No. Of respondent 28 (%)
Percentage

Shoppers 4 16

Others 1 4

Total 25 100

Source: Primary Data

The above table–3.8.1 shows that out of the 50 respondents 35 respondents

porting their existing network into another. And 25 of them get help from others. 52% of
them get help from friends for MNP. 28% of them get help from relative for MNP.16%
of them gets help from shoppers for MNP. And only 4% of them get help from others..
This can be explained with the help of a graph.

FIGURE: 3.8: the Sources of Help for MNP

60
50
40
30 52
20
28
10 16
4
0
Friends Relatives shoppers others

Source: Primary Data

Table-3.9: Analyze of Popular Network Provider

[Type text]
 Idea 9 18

Airtel 6 12

BSNL 26 52

Reliance 2 4

Vodafone 7 14

Others 0 0

Total 50 100

Source: Primary Data

The above table–3.9 shows that out of the 50 respondents 18%

of them using Idea and 6% of them using airtel .And 52% of them using BSNL. 4% and
14% of respondent using Reliance and Vodafone respectively. This can be explained with
the help of a graph.

FIGURE: 3.8: Popular Network Provider

Popular Network Providers

0
Vodafone 14
4
BSNL 52
12
idea 18
0 10 20 30 40 50 60

Source: Primary Data

Table-3.10:

[Type text]
 Analyze of Problem Faced During Portability to BSNL

Problem Faced No. Of respondent Percentage (%)

Yes 2 13

No 13 87

Total 15 100

Source: Primary Data

The above table–3.10 shows that out of the 15 respondents 13% of them facing
problem during MNP and 87% of them not facing any problem during MNP to BSNL
network. This can be explained with the help of a graph.

FIGURE: 3.9: Problem Faced During Portability to BSNL

Problem Faced During MNP

13

yes
no

87

Source: Primary Data

[Type text]
 Problem faced No. Of respondent Percentage (%)

Yes 1 7

No 14 93

Total 15 100

Table-3.11:

Analyze of Problem Faced After Portability to BSNL Network

Source: Primary Data

The above table–3.11 shows that out of the 15 respondents 7% of

them facing problem after MNP and 93% of them not facing any problem after MNP to
BSNL network. This can be explained with the help of a graph.

FIGURE: 3.11: Problem Faced After Portability to BSNL

[Type text]
 Problem Faced After Porting to BSNL
100 93

80

60
Sales
40

20
7
0
Yes No

Source: Primary Data

Table-3.12:

Table showing MNP to more than one time

Source: Primary Data

[Type text]
 The above table–3.12 shows that out of the 35 respondents 6% of them port
more than one time and 94% of them not porting to any network more than one. This can
be explained with the help of a graph.

MNP more than One time No. Of respondent Percentage (%)

Yes 2 6

No 33 94

Total 35 100

FIGURE: 3.9: MNP to more than one time

Series 1
100

80

60
94 Series 1
40

20

0 6
Yes No

Source: Primary Data

Table-3.12:

Table showing MNP satisfaction level

[Type text]
 Source: Primary Data

MNP more than One time No. Of respondent Percentage (%)

Yes 30 86

No 5 14

Total 35 100

The above table–3.13 shows that out of the 35 respondents 86% of them are
satisfied with MNP service and 5% of them are not satisfied with MNP service. This can
be explained with the satisfaction level e help of a graph.

FIGURE: 3.12: MNP satisfaction level

Series 1

100

50 86
14
0
Yes No

Source: Primary Data

[Type text]
 CHAPTER-4

FINDINGS, SUGGESTION AND

CONCLUSION

4.1. FINDINGS

4.2. SUGGESTIONS

4.3. CONCLUSION

[Type text]
4.1. FINDINGS

After a comprehensive analysis of primary data the following major finding are
obtained.

1. Majority of respondents using MNP (Mobile Number Portability) service is in the

age of 25 to 45.Age has influence in using MNP service.
2. Majority of respondents using MNP (Mobile Number Portability) service have
degree level qualifications. Qualified persons only use MNP service.
3. Majority of respondents using MNP (Mobile Number Portability) service are
students.
4. Majority of respondents are in the income level of less than 50000.
5. It is observed that out of 50 respondents, 35 of them use MNP service.
6. Majority of respondents selecting a network on the basis of special offers, call &
internet offers and quality.
7. It is observed that out of the 50 respondents 35 respondents porting their existing
network into another. And 20 respondents of them port their existing network into
BSNL network.
8. Majority of respondents are BSNL subscribers.
9. Majority of respondent’s port to BSNL network.
10. Most of the respondents are not faced any problem during MNP.
11. Most of the respondents are not faced any problem after MNP.
12. Most of the respondents collect information from friends and relatives.
13. Most of the respondents satisfied in the MNP service.
14. Majority of respondents not port more than one time.
15. Most of respondents satisfied in the MNP service

[Type text]
4.2. SUGGESTIONS

The following are certain suggestions derived from the study about the impact of
Mobile Number portability service of network connection among Vazhathopu
panjayathu.

 For efficient use of MNP service, conduct some awareness programme through
advertisement and other modes.
 It is recommended to the service providers to provide more network availability in
Vazhathopu Panjayathu. Because due to this facility majority of the subscribers
prefer BSNL.
 Reduce tariff, provide better customer service, and provide more value added
service for reduce the chunk of customer from their connection.
 Avoid procedural delay for availing MNP. It may leads to dissatisfaction among
the subscribers.

[Type text]
4.3. CONCLUSION

The study was conducted to understand customers’ preference of Mobile Number

Portability to BSNL network in Vazhathopu Panchayathu. This study examines 80
respondents who are engaged in different types of work. After proper data collection
and representation of diagrams and tables, it revealed that most of the respondents
agree that BSNL is the leading network provider in Vazhathopu Panchayathu. Majority of
respondent got information from their friends and relatives. It revealed that most of
the respondents port their existing network to BSNL.It’s because of the special offers
and call and internet offers provided by the BSNL network. Based on the observation
and analysis it can be conclude that, most of the customers use MNP service and it
widely affecting the service providers positively or negatively on the basis of service
offered by them. The customers are rational. So the companies should reduce the cost
of service and improve the efficiency relate to network services. Thus it can safe its
position by attracting more customers .At the same time any company can give full
satisfactions to the customer’s needs due to changing perception of customers . So they
still avail MNP service for their own purpose.

[Type text]
BIBLIOGRAPHY

1. GUPTA S.P.,STATISTICAL METHODS, Sulthan Chand and Sons

Publishers
2. Rajeev Ranjan Kumar, Amrita Singh, A. Damodaram, “Phone Number
Portability in GSM networks”, CSI Vol. 32, Issue-7, Oct.2008.
3. Yi-Bing Lin, “Mobile Number Portability”, IEEE – Network

Websites

1. http://www.bsnl.com/MNP.html
2. http://www.bsnl.in/opencms/bsnl/BSNL/services/mobile/bsnl_cdma_fixed_m
obile.html
3. https://en.wiki2.org/wiki/Mobile_number_portability

[Type text]
APPENDIX

[Type text]
 A Study about Mobile Number Portability (MNP) To

BSNL Network with Special Reference to

Vazhathopu Panchayathu

Questionnaire

Please [√] in Appropriate Wherever Necessary.

1. Name:

2. Gender: Male Female

3. Age: Below 25 Between 25 to 45 Above 45

4. Educational Qualification: SSLC Plus Two Degree Others; specify………….

5. In Which Category You Belong: Agriculture Student Profession Employment

Others; specify…………………….

6. Annual Income:

Less than 50000 50000-100000 100000-150000 Above 150000

7. If You Have Port into Any Network? : Yes No

7.1. If yes; specify………………………………………………………………

7.2. Which the base for selecting a new network?

Special offers Call and Internet Offers Quality Others; specify……

[Type text]
8. If You Have Port Into BSNL Network? Yes No

8.1. If Yes, which the base for selecting BSNL network?

Special offers Longevity Quality Others; specify……………………………

9. from where you get the information about this facility?

Newspaper Magazine Friends & Relative s TV Internet Others; specify………

10. Which is the Most Popular Network Provider in your Location?

Idea Airtel BSNL Reliance Vodafone Others; specify………………………………..

11. Do you get any help from others in availing MNP service?

Yes No

9.1. If help, who help you?

Friends Relatives Shoppers Others; specify…………………………

12. Do you face any problem during switching from one operator to another through?

Yes No

12.1. If yes, specify………………………………………………………

13. Would you talk someone about MNP?

Yes No

14. Do you use MNP more than one time?

Yes No

15. Do you facing any problem after MNP?

[Type text]
 Yes No

15.1. If yes, specify…………………………………

16. Are you satisfied in the MNP service?

Yes No

17. Do you promote Mobile Number Portability service?

Yes No

18. Do you have any suggestion to improve the quality of MNP?

Yes No

18.1. If yes, specify……………………………………………………………

Thanks;

[Type text]
Amal Siby & Mobin Vishnu Mohan

[Type text]
[Type text]