Gold Pack Troubleshooting Guide

Gold Pack
Troubleshooting Guide
This troubleshooting guide will provide you with information about the Star Wars™: Empire at War™
Gold Pack. You will find solutions to common problems that were encountered while running the game in
the Windows 2000, Windows XP, and Windows Vista operating systems with DirectX 9.0c (April 2006).
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation
4. Performance
5. Video Issues
6. Sound Issues
7. Connectivity Devices and Issues
8. DVD-ROM Drive Issues
9. Controller Device Issues
10. DirectX Setup
11. How to Contact LucasArts
12. Web Sites

-1- General Information
DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems
that you may encounter while playing the Star Wars: Empire at War computer video game. LucasArts
makes no representation or warranty about the accuracy of the information provided in this
troubleshooting guide, what may result or not result from following the suggestions contained in this
troubleshooting guide, or your success in solving the problems that are causing you to consult this
troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is
entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth
in the Software License and Limited Warranty (to which you previously agreed to be bound) and online
terms of use as may be available online at www.swempireatwar.com or such other site as LucasArts may
designate.
This troubleshooting guide also contains references to third parties and/or third party web sites. The third
party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of
any third party web site referenced in this troubleshooting guide or in any other materials provided by
LucasArts with the Star Wars: Empire at War computer video game, including without limitation any link
contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not
responsible for webcasting or any other form of transmission received from any third party web site nor is
LucasArts responsible if the third party web site is not working appropriately, including without limitation if
the designated third party web site cannot be accessed due to an inaccurate URL.
LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience,
and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of
the respective third party or third party web site, or any association with the operators of any third party
web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted
at the third party web sites. Any dealings with third parties (including advertisers) referenced in this
troubleshooting guide or in any other materials provided by LucasArts with the Star Wars: Empire at War
computer video game or participation in promotions, including the delivery of and the payment for goods
and services, and any other terms, conditions, warranties or representations associated with such
dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of
LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or
promotions.
WARNING PHOTOSENSITIVE SEIZURES

A very small percentage of people may possibly experience a seizure when exposed to certain light
patterns, flashing lights or other visual images that appear in computer software games. If you, or anyone
in your family, have an epileptic condition, consult your physician before installing or using this software.
Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can
possibly cause a seizure while viewing a computer software game. Reported seizures may have a variety
of symptoms, including lightheadedness, altered vision, eye or face twitching, nausea, headaches, jerking
or shaking of arms and legs, disorientation, confusion, or any involuntary movement or convulsions.
INTERNET CONNECTION AND SYSTEM REQUIREMENTS FOR ONLINE GAME PLAY

NOTICE: You will need to obtain an Internet connection (through a computer meeting the minimum
system requirements) in order to play the game associated with this software online. If you do not use an
Internet connection, you cannot play the game online. Such Internet connection may require additional
fees. You are responsible for all applicable Internet fees.
Supported Operating Systems

To be able to play the Star Wars: Empire at War Gold Pack, you must have Windows 2000, Windows
XP, or Windows Vista installed and configured correctly and your computer hardware must be DirectX 9.0c
compatible. To assure that your system is configured correctly, you may need to install the current
Windows updates, as well as the latest drivers for your particular motherboard, graphics card, and sound
card.
You must be logged on with Administrative rights to properly install the Star Wars: Empire at War Gold
Pack on your computer. These rights allow a user to make changes to a computer, its settings, access
rights, files, user accounts and are required to update DirectX. Before installing the game, you should
consider whether a minor or other user should be granted local Administrative rights because of these
capabilities. You do not need to grant these rights to play Star Wars: Empire at War Gold Pack.
Minimum System Requirements

Computer
Required: 100% DirectX 9.0c compatible computer
CPU
Required: Intel P3 1.0 GHz or AMD Athlon 1.0 GHz
Recommended: Intel P4 2.0 GHz or AMD Athlon XP 2.0 GHz
Memory
Required: 256 MB RAM
Recommended: 512 MB RAM
Graphics Card
Required: 32 MB 3D Graphics card with Hardware Transform and Lighting (T&L) Capability
Recommended 64 MB 3D Graphics card with Hardware Vertex and Pixel Shader (VS/PS) Capability
Sound Card
Required: 100% DirectX 9.0c compatible PCI, USB, or Onboard Audio Device
Recommended: EAX 2.0 compliant Audio Device
DVD-ROM
Required: DVD-ROM drive
Recommended: 8X Speed DVD-ROM drive
Input Device
Required: Keyboard and mouse
DirectX: Microsoft DirectX 9.0c (April 2006) is included on this DVD. You will be
prompted to install DirectX during the installation of this game if this or a more
recent version is not already properly installed on your system.
NOTE: DirectX may require the "latest" updates for your operating system. This may also include the
latest drivers for your motherboard, sound, and video hardware.
Installation: The Star Wars: Empire at War Gold Pack installation requires 3.5 GB of free hard drive
space when you install both games: Star Wars: Empire at War and Star Wars: Empire at War Forces
of Corruption We recommend that you have an additional 500 MB of free space available after installing
the game for save games and Windows file caching.
Multiplayer Support
Internet/LAN: Supports 2 to 9 players
Internet Connectivity for Multiplayer

Required: 56Kbps or faster connection to the Internet.
Recommended: Cable/DSL modem
-2- General Troubleshooting

The Star Wars: Empire at War Gold Pack was designed to run under Windows 2000, Windows XP, or
Windows Vista with DirectX 9.0c (April 2006). If the game unexpectedly freezes up, returns you to your
desktop, or if you experience any other severe problems, you should try to properly shut down Windows
and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is
active.) This will help prevent possible problems related to the error that you have experienced. It is
especially important to reboot your computer before trying any of the troubleshooting tips included in this
guide and before attempting to restart the game.
Why Can’t I Get the Launcher to Respond?

·1 The Star Wars: Empire at War Gold Pack DVD may have been removed.
·2 Your DVD-ROM drive may have stopped responding.
·3 There may be a hardware conflict in your system.
·4 The Star Wars: Empire at War Gold Pack DVD may be scratched or dirty.
·5 Your computer may not be 100% DirectX 9.0c compatible.
Please consult DirectX Setup (Section 10) or DVD-ROM Drive Issues (Section 8) in this Troubleshooting
Guide for more information.
I Cannot Launch Star Wars: Empire at War Gold Pack. What Do I Do Now?
·6 Check to see how much room is available on your hard drive to make sure that you have enough
free space for the Star Wars: Empire at War Gold Pack to run. It is recommended that you have at
least 500 MB of free space after installing the game for save games and Windows file caching.
·7 Check to see if you have any other applications running, such as memory managers, screen
savers, or virus protection programs. Please refer to Should I have Other Programs Running in the
Background in this section for more information.
·8 Check to make sure that DirectX 9.0c (April 2006), or a newer version, is installed on your system.
Please refer to DirectX Setup (Section 10) for directions on how to install DirectX 9.0c (April 2006)
after installing the game.
·9 Check DirectX Setup (Section 10) for directions on how to find out if DirectX supports your
computer hardware.
·10 Check the settings for your firewall or Internet security program. Please refer to Configuring your
Firewall or Internet Security Software in this section for more information.
·11 Check that you have the latest video drivers available for your machine. See Video Issues
(Section 5) for more information.
·12 Check the Star Wars: Empire at War Gold Pack DVD to see if it is dirty or scratched. The DVD-
ROM drive may be having trouble reading the disc. Please check DVD-ROM Drive Issues (Section 8)
for more information.
·13 You may have a corrupted installation. Try uninstalling through the Windows Control Panel or by
choosing uninstall on the launcher, and then reinstalling the Star Wars: Empire at War Gold Pack.
·14 If none of the suggestions above help, please check Unable to Launch the Game after
Installation in Installation (Section 3).
I Cannot Launch Star Wars: Empire at War. Why Does This Happen?
You will be unable to launch Star Wars: Empire at War from the Star Wars: Empire at War Gold Pack
launcher if the game was installed from a previous release of the game. If this occurs, you must use the
disc from the original version that you installed to start the game, or you can uninstall the game and
reinstall from the Gold Pack.
What Should I Do If My Computer Goes to a Black Screen or Locks Up?

If you end up at a black screen or the game appears to lock up, please press ESC before trying anything
else. If this fails, press CTRL-ALT-DEL once, click Task Manager, and then choose END TASK on Star
Wars: Empire at War. If you do not see a dialog box after pressing CTRL-ALT-DEL, press ENTER twice
and this should take you back to the desktop. Then restart your computer and try running the game again.
Why Do I Keep Hearing Static in Star Wars: Empire at War?

·15 Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 10)
in this Troubleshooting Guide for information about how to check for DirectX compatibility.
·16 You may need to update the drivers for your sound card.
·17 Your volume may be turned up too loud in Windows.
·18 Your amplified speakers may be plugged into speaker-out on your sound card.
·19 You may have selected an option in the Audio Options menu that is not optimal for your sound
card.
Please consult Sound Issues (Section 6) in this Troubleshooting Guide for more information.
Should I Have Other Programs Running in the Background?

Generally, we have found that it is not a good idea to run any other programs in the background while
playing Star Wars: Empire at War. Please disable any active screen savers while running this game, as
they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if
other programs are running, including virus-detection utilities. You may need to disable or close programs
that start automatically when Windows is started. Some of these programs display icons on your system
tray. If you have icons in your system tray, right-click on each of them and select the option to disable,
unload, exit, or close them before running Star Wars: Empire at War. The next time you start your
computer, these items will load once more and the icons will return. If you cannot disable them from the
taskbar and you experience problems running Star Wars: Empire at War, we recommend that you
consult Windows Help for information on how to remove shortcuts or how to keep other programs from
running in the background.
Running on Low-End Systems

When running Star Wars: Empire at War on a low-end system, you may experience intermittent
stuttering in the sound and graphics. This usually happens if other programs are running or your system
resources are low. Freeing up system resources may improve performance. Check Performance (Section
4) for more performance tips.
Power Management
If your computer is equipped with a Power Management feature, you may want to disable it. Please
consult your computer's documentation or the manufacturer for assistance in doing this. When Power
Management is enabled, the following problems may occur:
·20 The game may crash or go to a blue screen when sleep mode activates.
·21 The Windows mouse cursor may not appear when the computer returns from sleep mode.
·22 The monitor may go to a black screen while you are playing or when sitting at one screen for long
periods of time.
Desktop Color Palette
If you experience problems running the game, we recommend that you set your desktop Color Quality or
Colors to True Color (32-bit). When running Star Wars: Empire at War Gold Pack with your desktop
set to a color palette other than 32-bit, some graphics cards may experience problems launching the
game or you may see graphic corruption. In most cases, switching to 32-bit color solves these problems.
To change your desktop color palette and resolution:
Windows 2000/XP:
·23 Right-click on the desktop where there are not any icons.
·24 Choose Properties from the shortcut menu.
·25 Click on the Settings tab.
·26 Windows 2000: Look at Colors.
·27 Choose True Color (32-bit).
·28 Windows XP: Look at Color Quality.
·29 Choose Highest (32-bit).
·30 Click OK to close this window.
Windows Vista:
·32 Choose Personalize from the shortcut menu.
·33 Click on the Display Settings item from the Personalize appearance and sounds menu.
·34 Look at Colors.
·35 Choose Highest (32-bit).
·36 Click OK to close this window.
·37 Click the Red "X" to close the Personalization window.
Administrative Rights
Some steps noted in this Troubleshooting Guide require you to make adjustments to your system, such as
setting up your monitor. These steps will not be possible to complete unless you are logged onto the
system with Administrative rights. Without these rights, you may be unable to select an option because it
is grayed out.
Administrative rights allow a user to make changes to a computer, its settings, access rights, files, user
accounts and are required to update DirectX. Before installing the game, you should consider whether a
minor or other user should be granted local Administrative rights because of these capabilities. You do not
need to grant these rights to play the Star Wars: Empire at War Gold Pack.
Playing the Game in a Limited (Restricted) or Standard User Account

You will be able to play Star Wars: Empire at War Gold Pack on a Limited (Restricted) or Standard User
account after the Administrator has installed the game.
Keyboard Functionality
Pressing ALT, CTRL or SHIFT multiple times when playing Star Wars: Empire at War may bring up a
Windows dialog box while playing the game. This is a function of Accessibility options. For information
regarding disabling this feature, please consult Windows Help.
Out of Virtual Memory Error

When playing Star Wars: Empire at War on a 256 MB system, you may see an Out of Virtual Memory
Error while playing or when exiting this game. This occurs in part because of the higher memory
requirements for Windows. If this occurs, we recommend that you exit the game and reboot your computer
to clear the memory before playing again. If the problem persists, you may want to adjust your Page file
settings to allow Windows to start the game with more virtual memory. Consult Windows Help for
information on how to modify your Page file settings.
-3- Installation
Available Hard Drive Space on Drive C
Installation requires hard drive space on your C drive even when you are installing to a different hard
drive. This is due to a specification in InstallShield, which requires uninstall information to be stored on the
C drive. Because of this, you may see an error during installation stating that you do not have enough free
space to install the game when there is ample room available in the install directory. If this occurs, you will
need to free at least 50 MB on the C drive prior to installation.
Please check the following before installing the Star Wars: Empire at War Gold Pack:
·38 Installation Requires Administrative Rights.
You must be logged in with Administrative rights to properly install the Gold Pack. Please consult the
computer administrator for assistance. Windows Vista users will be prompted for the administrative
login during installation.
·39 Available Hard Drive Space.
Please confirm the amount of available hard drive space on your system before selecting your
installation option.
Installation Options
There are three installation options on the Star Wars: Empire at War Gold Pack launcher.
·40 Install Star Wars: Empire at War requires 2.5 GB.
·41 Install Star Wars: Empire at War Forces of Corruption requires 1.5 GB.
·42 Install Star Wars: Empire at War Gold Pack requires 3.5 GB
We recommend that you have at least an additional 500 MB of free space available for the Windows
swap/page file and save games. If you have too little free space on your hard drive after installing the Star
Wars: Empire at War Gold Pack, you may be unable to start the program.
NOTE: All previous Star Wars: Empire at War and Star Wars: Empire at War Forces of Corruption
patches are incorporated into the Star Wars: Empire at War Gold Pack.
The Automatic option installs to the default directories:

·43 Windows 2000, 32-bit Windows XP and Windows Vista operating systems:
·44 C:\Program Files\LucasArts\Star Wars: Empire at War
·45 C:\Program Files\LucasArts\Star Wars: Empire at War Forces of Corruption
·46 64-bit Windows XP and Windows Vista operating systems:
·47 C:\Program Files(x86)\LucasArts\Star Wars: Empire at War
·48 C:\Program Files (x86)\LucasArts\Star Wars: Empire at War Forces of Corruption
The Automatic option also adds the game to the exception list of the Windows Firewall in Windows
Vista/Windows XP SP2 and above, adds a shortcut to the game on your desktop in Windows XP, and may
install DirectX 9.0c (April 2006) during installation if it is not already installed on your system.
Custom installation will prompt you for the installation location, ask if you want a shortcut on your desktop
in Windows 2000/XP, if you want the game added to the Windows Firewall Exception list, and whether you
want to install DirectX 9.0c (April 2006) if it is not already installed on your system.
Playing Star Wars: Empire at War Gold Pack in a Limited or Standard User Account
You will be able to play the game on a Limited (or Standard) User account after installing the game.
DVD Ejected During Install
If the DVD is removed from the drive during installation, the installation may be incomplete or the game
may crash to the desktop. When this occurs, you may be unable to reinstall through the launcher. To
reinstall the game, insert the Star Wars: Empire at War Gold Pack DVD and run Setup, which is located
in the root folder on this DVD. This will properly install the game.
Installing DirectX 9.0c (April 2006)

You will be prompted to install DirectX 9.0c (April 2006) during the installation of Star Wars: Empire at
War if it, or a newer version, is not already installed on your system. Specific components of DirectX that
are included in DirectX 9.0c (April 2006) must be installed on the system to play the game.
Feature Transfer Error

You may see a Feature Transfer Error message when installing the game. If this occurs, you may have
purchased a defective DVD, or the DVD may be incompatible with your DVD-ROM drive. Please try
running the installer on another system to assure that the disc is functioning properly.
Shortcut Does Not Appear on the Desktop

You will be prompted to create a shortcut to Star Wars: Empire at War Gold Pack on your desktop
during Custom Installation in Windows 2000 and Windows XP. The shortcut to the game may not be
displayed on your desktop after installation if your system is configured for multiple users, with each
person using a separate profile. If this occurs, you will need to navigate to the Windows Desktop folder
and copy the shortcut to your current desktop or copy the shortcut from the Start Menu to your desktop.
Unable to Launch the Game after Installation

If you are experiencing problems trying to launch the program after a successful installation, please try the
following:
·49 Re-boot the system and try launching the program again.
·50 Make sure you have the Star Wars: Empire at War Gold Pack DVD in a local DVD drive.
·51 Close all other running applications, especially things such as: Clean Sweep, anti-virus software,
ZoneAlarm, and CD burning software (for example: Nero or EZ CD Creator).
·52 If you have more than one local DVD drive, try all drives.
·53 If you have a Virtual Drive installed, make sure it is disabled.
·54 Make sure you have updated drivers for your optical (DVD) drive AND that you have the latest
motherboard drivers available.
·55 Make sure you wait for the disc authentication after the program launches. It can take up to one-
half minute or more for initial disc authentication. Your mouse pointer may change into a spinning disc
pointer while the disc is authenticating.
If you have tried all of the above and are still having trouble, please generate an analysis file for
submission to the SecuROM Technical Support group so we may be of further assistance. The analysis
file contains important information to help us analyze the program launch issues you are experiencing.
After successfully creating the file, the necessary data will be exported and stored in an “AnalysisLog.sr0”
file. Please perform the following steps:
·56 Make sure you have the Star Wars: Empire at War Gold Pack DVD in a local DVD drive.
·57 Locate the game executable, which is named LaunchEAWG.exe. This file is located in the folder
where you installed the Star Wars: Empire at War Gold Pack.
·58 Right click (right mouse button) on the executable and a dialog window will appear.
·59 Choose “Launch Analysis” from the menu and release the mouse button.
·60 Shortly, a disclaimer window will appear.
·61 To proceed, please click on the “Yes” button.
·62 The application will now generate an AnalysisLog.sr0 file within the root of your C:\ partition (hard
drive).
·63 Another dialog will appear to signify the successful generation of the analysis file. Click the “OK”
button to finish.
·64 If you have access to a compression utility program such as WinZip, please compress the file
(some email programs will corrupt the .sr0 file during transmission).
·65 Please email the .sr0 file or zip file with a description of your issue with as much detail as
possible. Be sure to include things you have already tried. Please submit this information by attaching
the file and replying to support@securom.com.
Thank you for your cooperation and understanding. Please accept our sincerest apology for any
inconvenience you have experienced. Our goal is to solve your launch issues as efficiently and quickly as
possible.
Disclaimer: The ability to generate the analysis file has been developed with your personal interest in
mind to check for possible hardware and/or software incompatibility on your PC. To shorten the analysis
time, system information is collected (similar to Microsoft's msinfo32.exe program). Data will be compared
with the SecuROM knowledge base to determine hardware and/or software conflicts. Submitting the
analysis file is voluntary. The collected data is for evaluation purposes only and is not used in any other
manner.
Can I Move the Star Wars: Empire at War Gold Pack Folder After I Install?
If you wish to move the Star Wars: Empire at War Gold Pack folder to a new folder, we recommend that
you uninstall first, then reinstall to the new location. When uninstalling, make sure to choose Yes when
prompted to keep your user profile and save games so you do not lose your progress. Simply moving the
folder will cause the uninstaller to be unable to find the program and you will need to manually uninstall
the game.
Uninstalling Star Wars: Empire at War Gold Pack

To uninstall the Star Wars: Empire at War Gold Pack, select Add/Remove Programs from the Windows
Control Panel or Uninstall on the game launcher. You will need to manually delete the Star Wars: Empire
at War Gold Pack folder if you uninstall the game after installing a Star Wars: Empire at War Gold
Pack update. The uninstaller will not remove the files that were added by an update. If your system is
configured for multiple users, saved games and registry entries for user accounts other than the current
login will not be removed.
Uninstalling Star Wars: Empire at War or Star Wars: Empire at War Forces of Corruption
If you installed Star Wars: Empire at War or Star Wars: Empire at War Forces of Corruption prior to
installing the Gold Pack, you will be unable to uninstall these games through the Gold Pack launcher. You
will need to uninstall the previously installed games through the Windows Control Panel.
-4- Performance
Performance Issues in Star Wars: Empire at War
When running Star Wars: Empire at War on the minimum required system, you may experience the
following issues:
·66 There may be stuttering in the voice and sound.
·67 There may be pauses or hitching during the opening movie.
·68 There may be a slight hitch in gameplay when sound effects play in the game.
·69 There may be slow downs or stuttering during gameplay.
·70 Transitions may take a long time.
·71 The Text Crawl may move very slowly.
This occurs most frequently when other programs are running or if your system resources are below 70%.
Freeing up system resources may improve performance in the game. For more information, please refer
to the Close All Other Programs before Running Star Wars: Empire at War section below.
Improving Performance in Star Wars: Empire at War

The following are a few suggestions that may free up system resources and improve performance in Star
Wars: Empire at War.
To run Star Wars: Empire at War with optimal performance:

·72 No other programs should be running in the background.
·73 System resources should be at least 85% free.
·74 To check this, press CTRL-ALT-DEL once, choose Task Manager, choose the
Performance tab, and check CPU Usage.
·75 There should be at least 500 MB of free hard disk space after installation.
Adjusting Option Menus for Optimal Performance

If you experience any performance problems when running Star Wars: Empire at War, we recommend
that you adjust your in-game options based upon the following guidelines:
·76 Choose Options.
·77 Select Video.
·78 Select Auto Detect to allow the game to detect the optimal setting for your system.
NOTE: If this does not correct your performance issues, we recommend that you adjust the
following options in the Video Options menu.
·79 Set Video Resolution to 800 x 600.
·80 Set Anti-Aliasing to Off.
·81 Set Detail Level to Low.
·82 Set Geometry Detail to Low.
·83 Set Texture Detail to Low.
·84 Disable Vsync Enabled.
Close All Programs before Running Star Wars: Empire at War

Please close all other programs before running Star Wars: Empire at War. This includes virus-scanning,
word processing, and Internet programs. Simply disabling these programs will not always help, as the
programs still use resources that are needed to run Star Wars: Empire at War. If you experience
problems completely closing programs that are running, consult the documentation for those individual
programs. This is a common problem when trying to completely disable virus-scanning software.
Performance Issues with Low-Cost DSL Packages

Users of low-cost DSL packages may experience significant lag while playing Star Wars: Empire at War
online. This may be due to increased bandwidth restrictions placed on these types of accounts by the ISP.
Some ISPs offer lower rates by not guaranteeing the 384KBps download and 128KBps upload minimum
rates generally considered to be the standard for Broadband. These users may have experiences closer
to Dial-up than Broadband. Please check with your ISP to determine how much bandwidth is guaranteed
with your DSL service if you are experiencing these issues.
-5- Video Issues

This section of the Troubleshooting Guide will provide you with information on problems encountered with
specific graphics cards while running Star Wars: Empire at War. First check to see if your chipset is
listed in the Supported 3D Chipsets section below. If your chipset is supported but you are unable to
resolve any video issues through this Troubleshooting Guide, please contact your hardware manufacturer
for updated video drivers. We have included a list of web sites for downloading drivers for your specific
card at the end of this document.
To be able to play the Star Wars: Empire at War Gold Pack, you must have a Hardware Transform and
Lighting (T&L) capable, or better graphics card.
General Information and Troubleshooting Tips
Vertex Shader and Pixel Shader Capability

When playing Star Wars: Empire at War on a graphics card without Vertex Shader and Pixel Shader
(VS/PS) capabilities, you will be unable to see the effects of Medium and High Water Detail, Medium and
High Shader Detail, High Texture Detail, High Shadow Detail, Soft Shadows, Bloom, or Heat Distortion.
This occurs because these selections in the Video Options menu require VS/PS capabilities.
Anti-Aliasing
Anti-Aliasing is considered an advanced feature, which requires extra processing power and resources
from your graphics card. If you experience low performance or other unanticipated results when this
feature is enabled, we recommend that you set Anti-Aliasing to Off in the Video Options menu, and
disable Anti-Aliasing in the Control Panel for your graphics card. You are most likely to experience
undesired results with Anti-Aliasing enabled when using 32MB or 64 MB graphics cards.
Low-end Graphics Card Issues

When using a low-end graphics card, you may experience the following issues when playing Star Wars:
Empire at War:
·85 You may see flickering graphics.
·86 Textures may be missing or they may display incorrectly.
·87 Anti-Aliasing may not appear to work correctly.
·88 Performance may be slow in some areas.
·89 You may see poor frame rate in the game if the in-game resolution is set to 1152 x 864 or higher.
Please check Adjusting Configuration Options for Optimal Performance in the Performance Section
of this Troubleshooting Guide for recommended settings if you experience any of the issues listed above.
Issues with Anti-Aliasing on 32MB or 64MB Graphics Cards

Selecting certain Anti-Aliasing settings in the Control Panel for your graphics card on a 32MB or 64MB
graphics card may not produce the anticipated results. When playing Star Wars: Empire at War on a
32MB or 64MB graphics card, the game may crash with an exception error when loading a map if Video
Resolution is set to 1024x768 in the Video Options menu and Anti-Aliasing is enabled. This occurs
because the card does not have enough memory to support this feature.
Poor Performance and Missing Textures

You may experience poor performance and/or missing textures when playing Star Wars: Empire at War.
If this occurs, please check the following:
·90 Make sure that your graphics card is supported. Please check the list of Supported 3D Chipsets in
this section of the Troubleshooting Guide to see if your chipset is listed.
·91 Make sure you have the latest drivers for your graphics card. Please check this section of the
Troubleshooting Guide for the list of drivers that were tested with this game.
·92 Make sure that you select a lower Video Resolution in the Video Options menu.
Issues with High Resolutions
Some cards may have issues when running the game after selecting 1280 x 960 or higher for the in-game
Resolution, especially when using a 32 MB graphics card. You may experience severe hitching, a
generally poor framerate, or occasional lock ups or crashes. If any of these issues occur when playing
Star Wars: Empire at War, please select a lower resolution.
Black Screen after Changing In-Game Resolutions

When selecting a video resolution in the Video Options menu, the screen may go black and display an ‘out
of frequency message’ or the game may display incorrectly. This occurs when you select a resolution that
your monitor does not support. If this occurs, wait for 20 seconds and Star Wars: Empire at War will
return your Video Options to the previous settings. If the screen does not recover, we recommend that you
start the game in Safe Mode. Safe Mode sets the game options to their lowest settings. To do this:
·93 Windows 2000/XP: Select the Play (Safe Mode) shortcut for Star Wars: Empire at War or Star
Wars: Empire at War Forces of Corruption game in the Start menu.
·94 Windows Vista: Right-click the Star Wars: Empire at War or Star Wars: Empire at War
Forces of Corruption icon from the Games folder in the Start menu and select Play (Safe Mode).
Crashing After Selecting 1280 x 960 or Higher Display Modes

The game may crash to the desktop or display an error message when you attempt to start a game after
changing Video Resolution in the Video Options menu. This occurs if your monitor or its driver does not
support the display setting you selected. If this occurs, we recommend that you start the game in Safe
Mode by following the steps noted in the section above. Safe Mode sets the game options to their lowest
settings. You may need to select the correct driver for your monitor or set your monitor to Plug and Play to
select higher resolutions.
Integrated Video Chipsets

When your computer has an onboard video chip on the motherboard and the system only meets the
minimum requirement for RAM, you may experience various problems that occur because the video
chipset may use system memory for its video memory. You may experience the following issues:
·95 Star Wars: Empire at War may not run.
·96 Transitions may be slow.
·97 You may go to a black screen when task switching for a prolonged period of time.
·98 The frame rate may be slow and choppy.
·99 You may not be able to join Multiplayer games.
Setting Up Your Monitor

If you experience any video problems, you should make sure that your monitor is set up correctly in the
display control panel. To do this:
Windows 2000/XP
·100 Right-click on the desktop where there are no icons.
·101 Choose Properties from the shortcut menu.
·102 Click on the Settings tab.
·103 Click on Advanced…
·104 Select the Monitor tab and click on Properties.
·105 Click on the Driver tab.
·106 Click on Update Driver…
·107 Windows 2000: Choose Display a list of all drivers…
·108 Click on Next>
·109 Windows XP: Choose Install from list or specific location…
·110 Choose Don’t search. I will choose the driver to install…
·111 Click on Next>
·112 Choose your monitor from the list. If you are unable to find your monitor listed, please
consult the manufacturer of your monitor to see if they have Windows drivers available. This driver
allows Windows to set up the monitor correctly.
·113 If the correct monitor is not an option in Show Compatible Devices, click on Show All
Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of
your monitor. If you are unable to find the correct monitor listed, go to standard monitor types at the
top of this list and select Plug and Play Monitor. This driver should work with most Windows
compatible plug and play monitors, and may correct issues with some older graphics cards.
Windows Vista
·115 Choose Personalize from the shortcut menu.
·116 Click on Advanced Settings…
·117 Select the Monitor tab and click on Properties.
·118 Click on the Driver tab.
·119 Click on Update Driver…
·120 Click on Browse my computer for driver software.
·121 Click on Let me pick from a list of device drivers on my computer.
·122 Choose your monitor from the list. If you are unable to find your monitor listed, please
consult the manufacturer of your monitor to see if they have Windows drivers available. This driver
allows Windows to set up the monitor correctly.
·123 If the correct monitor is not an option in Show Compatible Hardware, then uncheck
Show compatible hardware, scroll through the list of manufacturers, click on the correct one, then
click on the model of your monitor. If you are unable to find the correct monitor listed, go to standard
monitor types at the top of this list and select Generic PnP Monitor. This driver should work with most
Windows compatible plug and play monitors, and may correct issues with some older graphics cards.
Non-DDC Monitors
We have found that when using a non-DDC monitor, refresh rates and resolutions may not be reported
correctly to Windows. A Non-DDC (Display Data Channel) monitor cannot communicate with the graphics
card to access information regarding the supported resolutions and refresh rates. When using a non-DDC
monitor, you may experience the following issues at certain resolutions:
·124 Black screens.
·125 Stretched or skewed screen sizes.
·126 The top portion of the screen may not be visible.
·127 The game may draw past the bottom and right margins of the screen when the in-game
resolution is set to 800x600 or 1600x1200.
To correct these issues, you will need to choose a different resolution from the Video Options menu in
Star Wars: Empire at War.
Shader Detail Settings

You may experience graphical issues after adjusting your Shader Detail settings in the game. you may
experience the following issues at certain Shader Detail settings:
·128 Ground textures may drop out in Felucia Gardens when Shader Detail is set to Medium
Low (VS/PS1.1).
·129 Barrels next to structures may display shadows regardless of the Shadow Detail setting
when Shader Detail is set to any setting above Low in the Advanced Video Options menu. This does
not occur when Shader Detail is set to Low.
Widescreen Resolutions
Your display may appear to squish horizontally if you select a widescreen resolution on a normal monitor.
Testing Your Graphics card in DirectX Diagnostics in Windows 2000 and Windows XP
After installing DirectX 9.0c (April 2006), you can run the DirectX Diagnostics program in Windows 2000
and Windows XP to test your graphics card. To do this:
·130 Click on Start to open the Start menu.
·131 Click on Run.
·132 Type DXDiag into the Run dialog box.
·133 Click OK. This takes you to the DirectX Diagnostics screen.
·134 Click the tab that says Display, and then click on Test next to Direct3D. If your card fails
these tests, you may have problems running Star Wars: Empire at War or any other program that
requires Direct3D.
Checking Your Performance Rating in Windows Vista

To ensure your graphics card meets the minimum requirements to play Star Wars: Empire at War you
can check the Performance Information and Tools section in the Control Panel. To do this:
·136 Click on Control Panel. This takes you to the Windows Vista Control Panel.
·137 Click on System and Maintenance.
·138 Click on Performance Information and Tools. This takes you to the Rate and Improve
Your Computer’s Performance screen.
·139 Look at Gaming Graphics subscore. If your score is lower than 2.0 then you may have
problems running Star Wars: Empire at War or any other program that requires Direct3D.
3rd Party Graphics Card Control Panels in Windows 2000

The game may crash to the desktop if you attempt to start the game before your graphics card control
panel has loaded in Windows 2000. We recommend that you wait until the graphics card applet is fully
loaded before you start the game.
Currently Supported Cards and Chipsets

Below is a list of the graphics cards and chipsets that are supported in Star Wars: Empire at War. If you
do not see your card listed, but you do see a chipset that matches the one used on your card, you should
be able to play Star Wars: Empire at War.
NOTE: Some of the following cards will work with Star Wars: Empire at War, but exhibit certain issues
listed below under Specific Video Issues. When using any of these cards and chipsets, you should be
using the latest drivers for your card unless noted below. We have included a list of web addresses for
downloading drivers for your specific card at the end of this document.
Supported Card and Video Driver List
Windows 2000
Chipset Driver Version #
ATI Radeon 8500 through 9200 Catalyst 6.2 6.14.0010.6599
ATI Radeon X300 through X800 Catalyst 6.2 6.14.0010.6599
Intel 915G and 945G win2k_xp141950 6.14.0010.4497
NVIDIA GeForce 3 through GeForce 4 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce FX 5100 through 5950 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce PCX 5300 through 5900 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce 6100 through 6800 ForceWare 91.31 6.14.0010.9131
S3Graphics Chrome S27 S3G_ChromePCIe_wxp2k_v151910h 6.14.0010.2267
S3Graphics DeltaChrome S4/S8 S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S4 Nitro S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S18 Ultra S3G_ChromePCIe_wxp2k_v151805m 6.14.0010.2217
XGI Volari V3/V8 R1.09.60 6.14.0010.1090
Windows XP
Intel 915G and 945G win2k_xp141950 6.14.0010.4497
NVIDIA GeForce 3 through GeForce 4 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce FX 5100 through 5950 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce PCX 5300 through 5900 ForceWare 91.31 6.14.0010.9131
S3Graphics Chrome S27 S3G_ChromePCIe_wxp2k_v151910h 6.14.0010.2267
S3Graphics DeltaChrome S4/S8 S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S4 Nitro S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S18 Ultra S3G_ChromePCIe_wxp2k_v151805m 6.14.0010.2217
XGI Volari V3/V8 R1.09.60 6.14.0010.1090
Windows Vista
ATI Radeon family Catalyst 7.7 7.14.0010.0510
NVIDIA GeForce FX family ForceWare 96.85 7.15.0010.9685
NVIDIA GeForce 6 through 8 family ForceWare 162.22 7.15.0011.6222
S3Graphics Chrome S27 Chrome v1326 7.14.0011.1326
Unsupported 3D Chipsets
The following 3D chipsets are not T&L capable and do not meet the minimum specification necessary to
play Star Wars: Empire at War:
·140 3D Labs GLINT R3/R4
·141 3dfx Voodoo 2/3/4/5
·142 3dfx Voodoo Banshee
·143 3dfx Voodoo Graphics (Voodoo 1)
·144 3dfx Voodoo Rush
·145 #9 Ticket to Ride/IV
·146 ATI 3D Rage II
·147 ATI Radeon 7000 VE
·148 ATI Rage Pro/LT Pro
·149 Intel i740/i810
·150 Matrox G100/200/4xx/5xx
·151 Mpact 2
·152 PowerVR Kyro/Kyro II
·153 PowerVR Neon 250
·154 PowerVR PCX/PCX-2
·155 NVIDIA RIVA 128/128 ZX
·156 NVIDIA RIVA TNT/TNT2
·157 Permedia 2/3
·158 Rendition V1000/V2x00
·159 S3 Savage 3D/2000/Pro
·160 S3 ViRGE/DX/GXx/VX
·161 SiS 6326
·162 Trident 3D Image 9x5
·163 Trident Blade3D 9880
·164 Trident BladeXP T64
At the time of release of this title, we were unable to support the following T&L Capable 3D chipsets:
·165 ATI Radeon 7200/7500
·166 Matrox Parhelia-512
·167 Matrox Millennium P650/P750
·168 NVIDIA GeForce256
·169 NVIDIA GeForce2
·170 SiS 315
·171 SiS Xabre200/400/600
Some of the chipsets listed directly above may work with future drivers. Please check for updated drivers
for these cards, which may address the issues that prohibited these chipsets from being supported at the
time of release of this title.
Specific Video Issues
Adjusting the Shader Detail Slider

The ability to adjust the Shader Detail slider is determined by your specific graphics card. The following is
the list of features that are affected by each setting. Some features may be unavailable at certain shader
detail settings.
Low
Low = Fixed function or No Pixel Shader support
·172 Low Water Detail
·173 Simple Shadows only
·174 No Grass in Environment Detail
·175 No Terrain Bump Maps
·176 No Soft Shadows
·177 No Bloom
·178 No Heat Distortion
Medium Low
Medium Low = Pixel Shader 1.1 - 1.3
·179 Medium Water Detail
·180 Stencil Shadows for Buildings
·181 Simple Shadows for Infantry and Vehicle units
·182 High Environment Detail
·183 No Terrain Bump Maps
·185 Bloom
Medium High
Medium High = Pixel Shader 1.4
·187 Medium Water Detail
·188 Stencil Shadows for Buildings and Vehicles
·189 Simple Shadows for Infantry units
·192 Bloom
High
High = Pixel Shader 2.0
·194 High Water Detail
·195 High Shadow Detail
·197 Soft Shadows
·198 Bloom
·199 Heat Distortion
Heat Distortion and Anti-Aliasing Issues

When playing Star Wars: Empire at War on a graphics card with a chipset that supports shader model
2.0, 3D models or the display inside the HUD may become blurry after you set the Video Resolution to
800x600 or 960x600 with Anti-Aliasing and Heat Distortion enabled in the Video Options menu. Disabling
these features or selecting a higher Video Resolution corrects this issue.
ATI Radeon Chipsets

When playing Star Wars: Empire at War on a graphics card with a Radeon chipset, you may experience
the following issues:
·200 The bottom portion of the game display may not be visible when the in-game resolution is
set to 800x600. If this occurs, you may be using a non-DDC monitor. To correct this, you will need to
manually override the in-game refresh rate using the “3D Refresh Rate Override” menu in the “ATI
Catalyst Control Center”.
·201 The Gamma Slider may not function correctly after adjusting the FSAA level. When this
occurs, the Gamma may return to default without the Gamma Slider moving.
ATI Radeon 8500, 9000, and 9200

When playing Star Wars: Empire at War on a graphics card with one of these chipsets, you may
experience the following issues:
·202 Selecting Soft Shadows in the Advanced Video Options menu will not enable Soft
Shadows.
·203 You will be unable to set the Shader Detail slider to Max.
·204 Selecting Heat Distortion toggle will not enable Heat Distortion. This occurs because
Heat Distortion effects do not render when the Shader Detail slider is set below the max setting.
·205 You will not see grass display on land environments at any position of the Environment
Detail slider.
·206 You may experience severe blurring and distortion after enabling certain FSAA settings.
This occurs when you select a higher resolution in the game than the card can display at that setting.
Choosing a lower resolution or FSAA setting corrects this issue.
ATI Radeon X700 Pro

When playing Star Wars: Empire at War on a graphics card with this chipset, you may experience a
noticeable drop in performance after setting the Textures slider to Maximum in Video Options. If this
occurs, we recommend that you select a lower setting.
Intel i915G or i945G

When playing Star Wars: Empire at War on a system with one of these chipsets, you may experience
the following issues:
·207 Windows XP: The game may crash at the Main Menu when using driver version
win2k_xp1420 (6.14.0010.4543). This does not occur when using driver version win2k_xp1424
(6.14.0010.4670).
·208 Your mouse cursor may flicker constantly after you enable the Hardware Mouse feature
in the Video Options menu. Disabling this option corrects this issue.
·209 Some UI elements, such as pause menu art or buttons in the HUD, may not display
correctly, or they may be white, when using driver version win2k_xp141950 (6.14.0010.4497). This
does not occur when using driver version win2k_xp1424 (6.14.0010.4670).
Matrox Millennium P650, P750, and Parhelia-512

At the time of release of Star Wars: Empire at War, these chipsets displayed significant issues that
hamper the gameplay experience of this title. Please check the Matrox website for future driver updates,
which may resolve any issues.
NVIDIA GeForce4 MX
·210 Selecting Bloom in the Advanced Video Options menu will not enable the bloom effect.
Shadows.
·212 You will be unable to adjust the Water Detail or Shader Detail sliders.
Detail slider.
·215 You may experience hitching during pre-rendered movies.
·216 You may experience extremely poor performance or some areas of the game may not
display correctly when the Video Resolution is set to 1600x1200 in Video Options menu. If this occurs,
we recommend that you select a lower Video Resolution.
·217 You may see graphic corruption or HUD elements may be misaligned when you zoom the
camera out and back in when the Texture Detail slider is set to High in the Advanced Video Options
menu and the Detail Level slider is set to Max in the Video Options menu. This does not occur when
Detail Level is set to a lower setting.
·218 The game may crash with an exception error when attempting to load a map with Video
Resolution set to 1024x768 in Video Options and FSAA set to 2X or 4X in the Display Properties for
your card.
NVIDIA GeForce3
When playing Star Wars: Empire at War on a graphics card with this chipset, you may experience the
following issues:
·219 Selecting Bloom in the Advanced Video Options menu will not enable the bloom effect.
·220 You will be unable to adjust the Water Detail or Shader Detail sliders.
·221 The Antialiasing slider will not be available in the Video Options menu.
·222 You may see graphic corruption or HUD elements may be misaligned when you zoom the
camera out and back in when the Texture Detail slider is set to High in the Advanced Video Options
menu and the Detail Level slider is set to Max in the Video Options menu. This does not occur when
Detail Level is set to a lower setting.
Shadows.
Detail slider.
NVIDIA GeForce4 Ti
following issues:
·228 You may see sorting on some objects or characters in the game when the Shader Detail
slider is set above Minimum.
Shadows.
Detail slider.
NVIDIA GeForceFX 5200 Ultra

following issues:
·232 Your display may not fit on the screen after enabling 2x antialiasing in the Video Options
menu or in the control panel for this card. This does not occur when FSAA is set to higher settings or
Disabled.
NVIDIA GeForceFX 5600 Pro

following issues:
·233 You may see severe graphical corruption in the game after setting FSAA to 2x or 2xQ in
the control panel for this card. This does not occur when FSAA is set to higher settings, Application
Controlled, or Disabled.
NVIDIA GeForce 7300 GS

When playing Star Wars: Empire at War on a graphics card with this chipset in Windows 2000, you may
encounter missing textures after selecting a Video Resolution above 1024x768 in the Video Options menu
with the Detail Level slider set above Minimum.
S3 Graphics DeltaChrome S4 Nitro
When playing Star Wars: Empire at War on a graphics card with this chipset, portions of the warp radius
ring may disappear at certain camera angles when Texture Detail is set to Low or Medium. This does not
occur when Texture Detail is set to High.
S3 Graphics GammaChrome S18 Pro and Ultra

·234 You may see flickering squares in shadows after setting Shadow Detail to any setting
above Low in the Advanced Video Options menu. This does not occur when Shadow Detail is set to
Low.
·235 Portions of the warp radius ring may disappear at certain camera angles when Texture
Detail is set to Low or Medium. This does not occur when Texture Detail is set to High.
·236 The game may lockup at a black screen after setting the Anti-Aliasing slider to Max. This
does not occur when Anti-Aliasing is set to Medium or Off.
S3 Graphics Chrome S27

When playing Star Wars: Empire at War on a graphics card with this chipset, you may see flickering
squares in all shadows after setting Shadow Detail to any setting above Low in the Advanced Video
Options menu. This does not occur when Shadow Detail is set to Low or when Soft Shadows are enabled.
XGI Volari V8
following issues:
·237 You may see the Star Wars: logo behind the main menu after enabling Bloom in the
Advanced Video Options menu. This does not occur when Bloom is disabled.
·238 The ground on maps may turn bright blue or purple after setting the Shader Detail Slider
to Medium Low. This does not occur when Shader Detail is set to Low, Medium High, or High.
-6- Sound Issues

If you are unable to resolve sound problems through this troubleshooting guide, please contact your
hardware manufacturer for updated drivers.
DirectX Compatibility
Your sound card needs to be DirectX 9.0c compatible to run Star Wars: Empire at War correctly. Consult
the DirectX Setup section in this Troubleshooting Guide for information about how to check for DirectX
support. If the driver for your hardware is not DirectX compatible, check with your hardware manufacturer
for updated drivers.
NOTE: If the Media Player is not installed, some of the following instructions will not work. If you want to
add it, please consult Windows Help for assistance. Just type Media Player in the index section of
Windows Help and follow the directions provided by Windows.
Static or Distortion in Star Wars: Empire at War

You may hear occasional static in sound effects or sound distortion in the game if the volume is set too
high. If this occurs, we recommend that you lower the volume control in the game. If that does not correct
the issue, you will need to lower the volume control in Windows. Some cards work best with the Windows
Wave volume set to 50%.
Adjusting Volume Levels within Star Wars: Empire at War
To access these options:
·239 Select Options from the Main Menu, or press ESC from within the game.
·240 Select Audio.
·241 Adjust the Master Volume, Music Volume, Sound Effects Volume, Dialog Volume, or
Music Volume sliders.
Adjusting the Volume through Windows

With some sound cards, you may want to adjust the volume in the Windows control panel before starting
Star Wars: Empire at War, or you may need to exit the game to adjust the volume. Double click on the
Volume Control icon on your task bar and adjust the volume control, CD audio and wave volume. If the
Volume Control icon is not on your taskbar, follow these directions to adjust your volume:
·242 Click on the Start button on your taskbar.
·243 Choose All Programs.
·244 Choose Accessories.
·245 Choose Entertainment.
·246 Choose Volume Control.
·247 Adjust the Volume Control and Wave Volume sliders.
·248 If you are not hearing any sound, make sure to de-select the MUTE box below the Wave
Volume slider.
Default Volume Levels Vary in Different Operating Systems

The default volume levels vary greatly on some sound cards in the different operating systems. Because
of this, you may need to adjust your volume control in Windows before entering the game. Please follow
the instructions above for information on adjusting the volume through Windows.
Volume Control Programs

Some sound card and/or PC manufacturers may have proprietary software that must be adjusted
separately from the Windows Volume control. Consult your hardware documentation for more information.
Keyboard Volume Control

Some of the newer keyboards allow you to adjust your Volume control directly on your keyboard. Consult
your hardware documentation for more information.
Powered or Amplified Speakers

If you have powered speakers and have both line-out and speaker-out jacks on your sound card, try
plugging your speakers into the line-out jack. Most speaker-out jacks have an amplified signal and may
cause static or popping on your amplified speakers. Switching to your line-out jack may greatly improve
the sound quality.
General Sound Card Troubleshooting

If your sound card is not set up correctly in Windows, not 100% DirectX or Windows 2000, Windows XP, or
Windows Vista compatible, or you have a resource conflict, these sound problems may occur:
·249 You may hear static.
·250 You may hear repeating sounds.
·251 There may be no sound.
·252 The sound may drop out.
·253 You may experience a clicking or crackling sound.
Testing Your Sound Card in Windows
You can use the Windows Media Player to play a sound to make sure your sound card is set up correctly
in Windows. To do this:
·254 Click on the Start button on your taskbar.
·255 Select Programs.
·256 Windows 2000: Select Accessories.
·257 Select Entertainment.
·258 Select Windows Media Player.
·259 Go to the File menu.
·260 Choose Open... and choose a sound to test. Please be sure to choose Files of type:
Sound (*.wav).
Testing and Checking Your Sound Card in DirectX Diagnostics

After installing DirectX 9.0c (April 2006), you can run the DirectX Diagnostics program to test your sound
card. To do this:
·262 Windows 2000/XP: Click on Run.
·264 Windows Vista: Type DXDiag into the Start Search dialog box.
·265 Click OK or press Enter on your keyboard. This takes you to the DirectX Diagnostics
screen.
·266 Click the tab that says Sound.
·267 Windows 2000/XP: Click on Test.
·268 Windows Vista: Look at Notes.
·269 If there are any reported failures, you may have problems running Star Wars: Empire at
War or any other program that requires DirectX.
Specific Sound Issues
USB Headsets
When you plug in a USB Headset, this device will be set as the primary audio device on your system. All
sound and music on your computer will play through the headphones until the primary device is changed
back to the sound card. This will cause sound, voice, and music in Star Wars: Empire at War to play
through your headset. To correct this, you will need to select your sound card as the primary device in the
Sounds and Audio Device Control Panel in Windows.
Dolby Surround
Sounds may not pan correctly, or sound effects may become cut off or drop out if multiple sounds are
playing simultaneously when 3D Audio Technology is set to Dolby Surround in the Audio Options menu,.
This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional Audio.
Specific Audio Device Issues
C-Media Integrated Audio

When playing Star Wars: Empire at War on a system with a C-Media integrated audio device, you may
hear an echo over all sound effects after changing the 3D Audio Technology to any EAX setting in the
Audio Options menu. If this occurs, you will need to restart the game to correct this issue. We recommend
that you check for updated drivers, which may address this issue.
Creative Labs Audigy Gamer

When playing Star Wars: Empire at War on a system with this sound card in Windows 2000, you may
not hear sound playing through the center channel after setting 3D Audio Technology to Miles 2D or Dolby
Surround in the Audio Options menu. This does not occur when 3D Audio Technology is set to EAX1,
EAX2, EAX3, or EAX4.
Creative Labs Audigy 2 NX

When playing Star Wars: Empire at War on a system with this audio device, you may experience the
following issues:
·270 You may not hear sound effects in the game when the camera is pointed at certain angles
after setting 3D Audio Technology to EAX1, EAX2, or EAX3 in the Audio Options menu. If this occurs,
moving the camera to a different position may cause sound effects to be heard again. This does not
occur when 3D Audio Technology is set to Miles 2D or Dolby Surround.
·271 All audio, including music, may cut out when Sound Effects are enabled with 3D Audio
Technology set to EAX3 in the Audio Options menu. This does not occur when 3D Audio Technology is
set to EAX1, EAX2, Miles 2D or Dolby Surround.
Creative Labs Extigy

When playing Star Wars: Empire at War on a system with this audio device, sounds may not be heard
through the correct speaker after setting the 3D Audio Technology to EAX1, EAX2, or EAX3 in the Audio
Options menu. We recommend that you check for updated drivers, which may address this issue.
Creative Labs Sound Blaster 16PCI

When playing Star Wars: Empire at War on a system with this sound card, you may experience the
following issues:
·272 Corvette and tartan sounds may sound muffled when 3D Audio Technology is set to
Creative Labs EAX2 in the Audio Options menu. This does not occur when 3D Audio Technology is set
to EAX, Miles Fast 2D Positional Audio, or Dolby Surround.
·273 Windows 2000: Sound may become muffled or the volume may decrease when a sound
source moves behind the camera when 3D Audio Technology is set to Creative Labs EAX in the Audio
Options menu. This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional
Audio or Dolby Surround.
Creative Labs Sound Blaster PCI128 (CT5880)

following issues:
·275 Sound effects may not transition correctly between channels or play through the correct
channel when 3D Audio Technology is set to Creative Labs EAX in the Audio Options menu. This does
not occur when 3D Audio Technology is set to Miles Fast 2D Positional Audio, or Dolby Surround.
·276 You may hear a slight buzzing when multiple ships are present with 3D Audio Technology
set to Creative Labs EAX or EAX2 in the Audio Options menu. This does not occur when 3D Audio
Technology is set to Miles Fast 2D Positional Audio, or Dolby Surround.
·277 You may be unable to set 3D Audio Technology to any EAX mode in the Audio Options
menu when using the manufacturer driver driver_audio_creative_5880_wdm (5.12.0001.4113). This
does not occur when using the updated driver SBPCI_WebDrvsV5_12_01 (5.12.0001.5017).
Creative Labs Sound Blaster PCI512

When playing Star Wars: Empire at War on a system with this sound card in Windows 2000, you may be
unable to set 3D Audio Technology to any EAX mode in the Audio Options menu when using the
manufacturer driver PCI512XPDrvUpdate (5.12.0001.3509). We recommend that you check for updated
drivers, which may correct this issue.
Creative Labs Sound Blaster MP3+

When playing Star Wars: Empire at War on a system with this sound card, you may experience frequent
hitching in the game, regardless of the 3D Audio Technology in the Audio Options menu. This occurs
because USB devices require additional system resources.
Sound Blaster Live! X-Gamer 5.1

When playing Star Wars: Empire at War on a system with this sound card, you may not hear sound
playing through the center speakers after setting 3D Audio Technology to Miles 2D or Dolby Surround in
the Audio Options menu when using a 5.1 speaker setup. This does not occur when 3D Audio Technology
is set to EAX1 or EAX2.
I/O Magic Typhoon Theatre

following issues:
·278 Sound effects may become cut off or drop out if multiple sounds are playing
simultaneously when 3D Audio Technology is set to Creative Labs EAX or EAX2 in the Audio Options
menu. This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional Audio or
Dolby Surround.
·279 You may not hear sound through the center-front speaker when using a 5.1 speaker
configuration. We recommend that you check for updated drivers, which may address this issue.
Intel Realtek High Definition Audio

When playing Star Wars: Empire at War on a system with this audio device, you may hear a constant
reverb on all in-game sound effects when using the motherboard driver (5.10.0000.5188) with 3D Audio
Technology set to Creative Labs EAX or EAX2 in the Audio Options menu. This does not occur when
using the RealTek reference driver a380 (5.10.0001.5013).
M-Audio Revolution 7.1

When playing Star Wars: Empire at War on a system with this sound card, we recommend that you
select Sensaura/Game Mode in the Surround Sound section of the M-Audio Control Panel. When SRS
Surround Sound is enabled, Sound Effects and Dialogue may sound corrupt. This does not occur when
Sensaura Mode is enabled.
Microsoft Digital Sound System 80

When using these speakers in USB mode, you may intermittently hear static and distortion in the audio.
This occurs because the USB speakers require CPU time to run.
NVIDIA nForce2 or nForce2 Ultra 400

When playing Star Wars: Empire at War on a system with one of these audio devices, you may
·280 You may hear reverb on all in-game sound effects after selecting EAX or EAX2 when
using the RealTek driver wdm_a372 (5.10.0000.5830). This does not occur when using Windows
Update drivers or nForce driver version 5.11 (6.14.0042.0030).
·281 You may not hear sound playing through the center and rear speakers when using the
Windows update driver (6.14.0442.0030) This does not occur when using nForce2 driver version 5.11
(6.14.0442.0030) or the RealTek reference drivers wdm_a372 (5.10.0000.5830).
NVIDIA nForce3 RealTek AC’97

When playing Star Wars: Empire at War on a system with this audio device, you may experience the
following issues:
·282 You may not hear sound playing through the center channel after setting 3D Audio
Technology to Miles 2D or Dolby Surround in the Audio Options menu. This does not occur when 3D
Audio Technology is set to EAX1 or EAX2.
·283 The center channel volume may sound very low compared to the other speakers when
using a 5.1 surround sound configuration with 3D Audio Technology set to EAX1 or EAX2 in the Audio
Options menu.
Phillips Seismic Edge

following issues:
·284 Sound effects may drop out during large space battles when 3D Audio Technology is set
to Creative Labs EAX2 in the Audio Options menu. This does not occur when 3D Audio Technology is
set to EAX, Miles Fast 2D Positional Audio, or Dolby Surround.
·286 You may be unable to set 3D Audio Technology to any EAX mode in the Audio Options
menu when using the manufacturer driver psc70517_d2k_eng (5.12.0001.0050). We recommend that
you check for updated drivers, which may correct this issue.
Think QX-1004
following issues:
Dolby Surround.
Tsunami DT-588 or DT-688

following issues:
Dolby Surround.
Turtle Beach Santa Cruz

following issues:
·289 You may hear popping in sound effects during large battles when 3D Audio Technology is
set to Creative Labs EAX or EAX2 in the Audio Options menu, especially when using Force Crush or
during explosions. This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional
Audio or Dolby Surround.
·290 Sounds playing through the center channel may have a lower volume than other
speakers. This can be addressed by setting Speaker Configuration to 4-speaker mode in the Santa
Cruz Control Panel, or setting Speaker Configuration to Virtual 5.1 after setting 3D Audio Technology
to Miles Fast 2D Positional Audio or Dolby Surround.
Vortex and Vortex 2 Based Sound Cards

We are unable to provide support for Vortex or Vortex 2 based sound cards in this game. This includes the
Turtle Beach Montego family of sound cards, as well as other cards with these chipsets.
-7- Connectivity Devices and Issues
This section lists some of the common connectivity issues that may occur and some information to help
you avoid these issues. For more information, please refer to the Star Wars: Empire at War Gold Pack
Manual or the LucasArts website at http://support.lucasarts.com.
Connection Related Issues
You Need an Account with an ISP to Play on the Internet

You must have a connection to an Internet Service Provider (ISP) through a computer meeting the
minimum system requirements to connect with other players through GameSpy. This includes Dial-up
Modem service, Cable Modem service, xDSL service and Direct Corporate Connections. If you need help
configuring your computer to use the Internet, contact your ISP’s technical support. Such Internet
connections may require additional fees. You are responsible for all applicable Internet fees.
Connect to the Internet before Launching Star Wars: Empire at War

DSL and dial-up modem users generally need to establish a connection to the Internet before starting Star
Wars: Empire at War. Cable modem users are generally connected automatically when Windows starts.
The following items are known to be sources of connection issues and the information may be helpful if
you are having problems connecting or staying connected to Star Wars: Empire at War. We understand
that some of these devices or technologies may have been in place for periods of time and have only
recently begun having problems. We suggest that you try these troubleshooting tips.
Firewall, Proxy, or Anti-Virus Software

While an important part of home computer security or a way to provide connection sharing, these
technologies can interfere with game connectivity. If you are having connection problems and are using
one of these types of software you may need to temporarily disable it, and then try connecting to the
game. If the issues cease while this software is disabled, please refer to the section Configure Your
Firewall or Router for Internet Play below. Please refer to the GameSpy Firewall support webpage
located at http://www.gamespyarcade.com/support/firewalls.shtml for further information on how to use
GameSpy with firewalls.
Configuring Network Options
Internet Settings
·291 Quickmatch Default: Select the default settings for Quickmatch games over the Internet.
·292 Connection Type: Select between Modem (for dial-up) or Broadband (for cable/DSL).
Choosing an improper setting for your network connection will have a negative impact on Internet
games.
·293 Host Location: Select the region you want to find and play games in. For optimal game
performance it is highly recommended to select the option closest to your location.
Firewall Settings
·294 Use Default Port: Use the default network port for the game. The game uses port 1234
by default, if this port is not available it will use the next available port number.
·295 Use Specific Port: Specifies a network port for the game to use.
·296 NAT Negotiation: Enable this option if you are playing behind a router or other network
device that handles Network Address Translation.
·297 Bypass Windows Firewall: (Windows XP/Vista only) Allows the game to automatically
open the proper ports in the Windows Firewall.
·298 Enable UPnP: Enables UPnP support on routers that support this feature. Please see
your router documentation for information on setting up UPnP for your router and Windows operating
system.
NOTE: The port options do not affect network ports used by GameSpy. For more information on GameSpy
and the ports used, see the appropriate sections below.
Configure Your Firewall or Router for Internet Play

Firewall software is designed to prevent hostile action from outside your computer or network from
affecting files on your hard drive. Internet gaming activity can seem like such action to this type of
software. You may encounter problems trying to connect to a multiplayer game if your computer is behind
a firewall. Please refer to your firewall documentation for suggestions on how to allow specific programs to
operate through it if you do not intend to temporarily take it down, or ask your network/system
administrator for assistance. In addition, many routers designed to share one Internet connection among
more than one computer have firewalls built into them. Please refer to the GameSpy Firewall support
webpage located at http://www.gamespyarcade.com/support/firewalls.shtml for further information on how
to use GameSpy with firewalls.
Hosting Behind A Firewall

Servers that are hosting behind a firewall may not return a ping value.
GameSpy Firewall Ports

When you play Star Wars: Empire at War on a system that is behind a firewall or proxy, certain ports
may need to be opened to connect to multiplayer games. Ports 3658, 3659, 6500 and 27900 may need to
be opened so the GameSpy servers can see the game.
Please consult your network administrator or your router manufacturer for information on how to set up
these ports. You should also install the latest firmware available for your router from the manufacturer.
For more information regarding the network ports used when playing on GameSpy hosted servers, please
refer to the following webpage: http://www.gamespyarcade.com/support/firewalls.shtml
Opening Ports to Play Behind a Firewall

If you are behind a firewall or proxy and you are on a system where you are able to change its settings,
you may need to open certain TCP & UDP ports to connect to multiplayer games.
The following TCP ports may need to be opened for GameSpy servers to see the game:
·299 Star Wars: Empire at War (default is 1234)
·300 3658
·301 3659
·302 3660
·303 6500
·304 27900
·305 28910
GameSpy may also needs the following TCP ports open in order to function properly:
·306 6667 (IRC)
·307 3783 (Voice Chat Port)
·308 27900 (Master Server UDP Heartbeat)
·309 28900 (Master Server List Request)
·310 29900 (GP Connection Manager)
·311 29901 (GP Search Manager)
·312 13139 (Custom UDP Pings)
·313 6515 (Dplay UDP)
·314 6500 (Query Port)
You will also need to open the following port for the game stats to be updated correctly:
·315 29920 (Gamestats Server)
Please consult your network administrator or your router manufacturer for information on how to set up
these ports. You should also install the latest firmware available for your router from the manufacturer.
Routers
In general, they should be able to connect to the game without modifications needed to the router.
However, if you are experiencing connection problems and are using a router, we suggest bypassing the
router and connecting directly to your connectivity device. If your problems cease while bypassing the
router you can try these things:
·316 Try resetting your router to its default settings.
·317 Check your router manufacturer’s website for any available Firmware updates. If
available, download and install those.
·318 If you need any further assistance with your router, please contact the manufacturer of
your router.
Star Wars: Empire at War was tested with various routers to ensure your gaming experience is not
hindered by possible disconnects. The following personal routers/home firewalls were tested with Star
Wars: Empire at War and are able to be used under their default configurations. If you experience a
problem connecting to the Star Wars: Empire at War server, we suggest that you set your router back to
its default settings.
·319 Belkin F5D5230-4
·320 D-Link DI-604
·321 D-Link Broadband Gigabit Gaming Router DGL-4100
·322 LinkSys BEFSR41
·323 LinkSys Broadband Wireless G WRT54G
·324 Netgear RP614v3
·325 Sonicwall Pro 3060 Enhanced
·326 Netgear FVS318 8-Port Cable/DSL ProSafe VPN Firewall
PPPoE Connections
PPPoE connections require a login and password. Please make sure you make note of this information so
that you have it available to use when the time comes to input it without having to contact your ISP.
Getting Disconnected After Starting Star Wars: Empire at War

You may be disconnected from your ISP connection while playing Star Wars: Empire at War if your
Internet Options in the Windows Control Panel is set to automatically disconnect after a certain period of
inactivity. We recommend that you disable this option before playing Star Wars: Empire at War to
prevent being disconnected while in game.
Internet Performance Issues

The time of day can have an impact on your connection quality. If you have trouble playing Star Wars:
Empire at War over your Internet connection during peak hours, you might try playing later at night or at
other times of the day to get a better quality connection. Setting the game to a lower Video Resolution,
disabling Soft Shadows, or setting the Detail Level slider to a lower setting in the Video Options menu
may increase performance while playing Star Wars: Empire at War.
·327 Dropped Packets: Each piece of data that is sent over a network or the Internet is
called a packet. It is important for all of these packets to be delivered intact and in a timely manner for
a smooth multiplayer experience. The Internet can frequently drop packets (lose them) depending on
the quality of your connection and the amount of traffic on the Internet itself. If packets can't get
through between a player and the Star Wars: Empire at War servers due to a poor connection, some
issues may occur.
·328 Latency: Latency is a measure of the time (in milliseconds) that it takes for data to travel
round-trip from one computer to another over a Network or the Internet. On the Internet, high latency
can cause game performance to degrade severely. When playing any game over the Internet, it is
important to have a low latency connection. High latency will contribute to poor multiplayer
performance and decreased stability.
·329 Connection Problems: If you are consistently having trouble with dropped packets or
latency, we recommend that you disconnect and reconnect to your ISP. If these issues continue, we
recommend that you contact your ISP Technical Support for assistance.
IRQ Conflicts
We recommend that you check to assure that your network adapter is not sharing an IRQ with your Video
or Sound card. To check for this:
·330 Windows 2000: Right-click on the My Computer icon on your desktop.
·331 Windows XP/Windows Vista: Open the Start Menu.
·332 Windows XP: Right click on My Computer
·333 Windows Vista: Right click on Computer
·334 Select Properties from the menu.
·335 Windows 2000/XP: Select the Hardware tab.
·336 Click on Device Manager.
·337 Click on the View menu item, then select Resources by connection. This should bring
up the IRQ Resource list. If your network card is sharing an IRQ with your video or sound card, you
may need to physically move your sound or network card in order to resolve the IRQ conflict. Please
refer to your motherboard documentation or system manufacturer for instructions on moving and
installing hardware into your system.
-8- DVD-ROM Drive Issues

The Star Wars: Empire at War Gold Pack does not access the game disc during play. However, if you
are experiencing problems when installing or launching the game, your DVD-ROM may not meet the
minimum requirements to run Star Wars: Empire at War or there may be a problem with your drive.
You must have a DVD-ROM drive installed and configured properly in your system in order to install the
DVD version of the Star Wars: Empire at War Gold Pack. The Star Wars: Empire at War Gold Pack
DVD will not function in a CD-ROM drive.
DVD-ROM Access Error

A DVD-ROM access error might be a symptom of one of these problems:
·338 You may have a dirty or scratched DVD.
·339 Your DVD-ROM drive may be having trouble reading the disc.
·340 Your DVD-ROM drive may be getting old or worn.
·341 Your DVD-ROM may not be properly installed in Windows.
First, check your DVD for any dirt, fingerprints, smudges or scratches. To clean your DVD, wipe it gently
with a soft cloth, moving in smooth strokes from the center hub to the outer edge of the DVD. If your DVD
looks fine, replace it in the drive and see if you continue to have this problem. If the problem persists, try
testing the drive with a different DVD.
-9- Controller Device Issues

USB Devices
When using USB devices on your system, you may occasionally hear static and distortion in audio or you
may experience slow downs and hitching in the game. This occurs because the USB device requires a
percentage of the CPU’s processing time and Star Wars: Empire at War is also using a portion of the
CPU time for the game.
Joystick and Gamepad Support

Joysticks and gamepads are not supported in the Star Wars: Empire at War Gold Pack.
Mouse Issues
Mouse Buttons
Star Wars: Empire at War natively supports 3 mouse buttons in the game. Mouse wheels are supported.
Mouse Cursor Drifting

When using an input device with older drivers, your mouse cursor may drift or lose input on the game's
menu screens. If this occurs, please download and install the latest drivers available for your mouse from
the manufacturer's website.
If you have a joystick or gamepad connected to the system, you may want to try disconnecting the joystick
or gamepad from the system temporarily to see if this corrects the issue. You may need to test and
calibrate your controller in the Windows Gaming Options Control Panel to correct this.
Logitech Mouse Drivers

If you experience any issues when using a Logitech mouse or trackball, we recommend that you install the
latest Logitech drivers for your specific mouse or trackball, which may correct these issues.
Logitech MX1000 Laser Cordless Mouse

When using the Logitech MX1000 Laser Cordless Mouse with the SetPoint 2.47 software installed, the
Middle Mouse Button is mapped to “Zoom” by default. When you attempt to play at the default setting, you
may be unable to rotate the camera. If this occurs, you will need to change the button assignment to
“Generic Button” in the SetPoint/Mouse Properties.
Logitech Wheel Mouse

When using a Logitech Wheel Mouse, the mouse wheel may not work in the game. If this occurs, the
scrolling size may need to be set to none in the Mouse Properties under the Buttons tab. This option is
located in the Logitech Control Panel. The web wheel should also be disabled by setting Button 2 to
middle button.
NOTE: This may deactivate the mouse wheel in other applications, such as Microsoft Internet Explorer.
Custom Mouse Cursors
When using custom Windows cursors, such as the 3D cursor, the game cursor may be discolored or
corrupt in some areas on the game, especially in menus. Disabling this feature corrects this issue.
Kensington Expert Mouse

When using the Kensington Expert Mouse with the PS/2 adaptor, the mouse may lose sensitivity in the
game. Adjusting the sensitivity in the Mouse Control Panel or Kensington Mouseware does not correct this
issue with this configuration. This does not occur when using the USB adaptor with this device.
Kensington Mouseware 6.0

When using Kensington Mouseware 6.0, you may experience a momentary loss of control if the Rest
Reminder is enabled in Mouseware. When this feature is enabled, the pop-up application may take focus
from the game. If this occurs, you will need to press ALT-Tab to bring the focus back to the game.
When using the default settings in Mouseware, you may be tasked out of the game when you press a
mouse button. This occurs because some of the buttons are mapped to default Windows functions. If this
occurs, you will need to change the button mapping in the Mouseware control panel to correct this issue.
Microsoft Wireless Optical Mouse 2.0

When using the Microsoft Wireless Optical Mouse 2.0 with the IntelliPoint software installed, the Wheel
Button is mapped to “Next Window” by default. When you attempt to play at the default setting, the game
will minimize when you click the Wheel Button.
To correct this issue, you will need to select a different function for the Wheel Button, such as Middle-
Click, in the IntelliPoint/Mouse Properties. You can also select Enable program-specific settings through
Settings… button to configure your mouse buttons specifically for the game.
Wireless Keyboard and Mouse Functionality

When playing Star Wars: Empire at War on a wireless mouse and keyboard, you may intermittently
loose the ability to look or move around in the game. If this occurs, please check the following:
·342 Place the wireless receiver at least 8 inches away from items that may cause interference
(such as your computer monitor, computer case, or speakers).
·343 Consult your wireless mouse and keyboard documentation for instructions on changing
the “Wireless Connection Channel”.
Keyboard Issues
Compact Keyboards
Users of compact keyboards, such as those found on laptop systems or some ergonomic keyboards, may
experience some problems using the default set of keyboard commands.
Keyboard Limitations
Some keyboards may have limitations in Star Wars: Empire at War. You may be unable to use multiple
keys simultaneously. For example: If you are pressing two keys at the same time, only one key may
register the action that you chose.
Onboard Keyboard Shortcut Keys

We recommend that you do not use any of the onboard shortcut keys on your keyboard (such as the Start
Menu key) when playing the game. Doing so may have adverse affects on the game, such as causing the
game to close while you are playing a mission.
-10- DirectX Setup
Technical Overview of DirectX
DirectX is a library provided by Microsoft to run inside the operating system and provide programmers with
seamless access to all of the hardware features available today. The DirectX platform provides an
environment that allows developers to use a standardized format when programming an application. This
makes it easier to support a wide variety of different hardware configurations. Prior to DirectX, developers
were forced to write hardware-specific code (with a specific driver for each type and brand of hardware).
Some systems may contain hardware that may not be fully DirectX compatible. For optimum performance
in Star Wars: Empire at War, your system must fully support DirectX. If you are unsure whether your
system will support DirectX, please contact the manufacturer of your system for more information.
Checking Your System for DirectX Support

After you have installed the Star Wars: Empire at War Gold Pack and DirectX, you may want to
determine whether DirectX supports your computer hardware. To do this:
·345 Click on Run.
·347 Click OK. This takes you to the DirectX Diagnostics screen.
·348 Click on the Display 1, Display 2, Sound 1, and Sound 2 tabs.
·349 Windows 2000/XP: If you are experiencing any problems while running Star Wars:
Empire at War, we recommend that you test DirectDraw, Direct3D and DirectSound on their
respective screens.
·350 Windows Vista: Look at the Notes area for each respective screen.
·351 If there are reported problems in any of these areas, please check for updated drivers for
the hardware that is reporting problems. If you continue to have problems after updating the drivers,
we recommend that you contact the hardware manufacturer of that device for further assistance.
NOTE: The Display 2 tab will only be available if you have two graphics cards in your system for multi-
monitor support. The Sound 2 tab will only be available if you have two audio devices on your system.
This tab will also be available if you are using USB Headsets.
Where to Find DirectX 9.0c (April 2006)

Typically, DirectX 9.0c (April 2006) will be installed as part of the Star Wars: Empire at War Gold Pack
installation process if it, or a newer version, is not already installed on your system. However, if you
previously chose not to install DirectX 9.0c, you can do so by following these steps:
IMPORTANT: You must have Administrator rights to properly install DirectX.
To install DirectX from the DVD after installing the game:

·352 Insert the Star Wars: Empire at War Gold Pack Disc in the DVD-ROM drive.
·353 Windows 2000: Open My Computer from the desktop or the Start Menu
·354 Windows XP/Vista: Click on the Start menu and click on My Computer (or Computer).
·355 Right click on the Star Wars: Empire at War Gold Pack DVD icon.
·356 Select Open in the context menu.
·357 Open the DirectX folder.
·358 Double click the dxsetup.exe icon to run the installer.
·359 Follow the on screen prompts.
NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 9.0c.
-11- How to Contact LucasArts

Where to Find Us Online
Visit the LucasArts Web site at www.lucasarts.com. From there you can access the Support area where
you will have the option to receive online technical support through Yoda’s Help Desk, browse technical
documents, or leave a message for an online representative.
Yoda's Help Desk

We are proud to feature Yoda's Help Desk, an interactive knowledge base, which is available in the
Support section of the LucasArts Web site at http://support.lucasarts.com. Yoda's Help Desk offers
solutions to technical issues based on information you provide. Visitors to Yoda's Help Desk will be able to
receive technical support 24 hours a day, seven days a week. If Yoda’s Help Desk is unable to provide you
with a solution to your problem, you will be given the option to submit an e-mail message to an online
representative.
Technical Support
When contacting Technical Support via e-mail, please have the following information available: computer
brand and model, processor type and speed, graphics card, sound card, DVD-ROM drive brand and
model, and amount of RAM. Also, make sure to include the title and version of the game, and a detailed
description of the problem.
Technical Support Mailing Address

LucasArts
P.O. Box 29908
San Francisco, CA 94129
ATTN: Product Support
LucasArts Company Store

Visit our secure online store at http://store.lucasarts.com. The Company Store offers a complete selection
of LucasArts games, hint books and logo gear. You can also reach us by mail at:
Lucasfilm - LucasArts Store
Product Order
P.O. Box 29901
San Francisco, CA 94129
Lucasfilm Ltd.
Attn: RETURNS
20100 S. Vermont Ave.
Torrance, CA 90502-1475
-12- Web Sites

The list below is provided to assist you in finding the latest drivers for your sound and/or video hardware.
Please check your hardware manufacturer’s web site for updated drivers for your specific card.
ABIT Computer Corporation www.abit-usa.com

Advanced Micro Devices, Inc. (AMD) www.amd.com
ASUS www.asus.com
ATI Technologies Inc. ati.amd.com
C-Media Electronics Inc. www.cmedia.com.tw
Compaq www.compaq.com
Creative Labs Ltd. www.creative.com
Crystal Semiconductor www.cirrus.com
Dell Inc. www.dell.com
Gateway, Inc. www.gateway.com
Guillemot Corporation www.guillemot.com
Hercules www.hercules.com
Hewlett-Packard www.hp.com
IBM www.ibm.com
Intel Corporation www.intel.com
I/OMagic Corporation www.iomagic.com
Kensington www.kensington.com
Linksys www.linksys.com
Logitech www.logitech.com
Matrox www.matrox.com
Microsoft Corporation www.microsoft.com
Micro-Star International Company, Ltd. www.msi.com.tw
NETGEAR www.netgear.com
NVIDIA Corporation www.nvidia.com
Saitek www.saitek.com
S3 Graphics Company, Ltd. www.s3graphics.com
Turtle Beach, Inc. www.tbeach.com
USRobotics www.usrobotics.com
VIA Technologies, Inc. www.via.com.tw
LucasArts, the LucasArts logo, STAR WARS: and related properties are trademarks in the United States
and/or in other countries of Lucasfilm Ltd. and/or its affiliates. © 2006-2007 Lucasfilm Entertainment
Company Ltd. or Lucasfilm Ltd. All rights reserved.

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Gold Pack

7. Connectivity Devices and Issues

8. DVD-ROM Drive Issues

9. Controller Device Issues

10. DirectX Setup

11. How to Contact LucasArts

12. Web Sites

WARNING PHOTOSENSITIVE SEIZURES

INTERNET CONNECTION AND SYSTEM REQUIREMENTS FOR ONLINE GAME PLAY

Supported Operating Systems

Minimum System Requirements

Internet Connectivity for Multiplayer

-2- General Troubleshooting

Why Can’t I Get the Launcher to Respond?

What Should I Do If My Computer Goes to a Black Screen or Locks Up?

Why Do I Keep Hearing Static in Star Wars: Empire at War?

Should I Have Other Programs Running in the Background?

Running on Low-End Systems

Playing the Game in a Limited (Restricted) or Standard User Account

Out of Virtual Memory Error

The Automatic option installs to the default directories:

Installing DirectX 9.0c (April 2006)

Feature Transfer Error

Shortcut Does Not Appear on the Desktop

Unable to Launch the Game after Installation

Uninstalling Star Wars: Empire at War Gold Pack

Improving Performance in Star Wars: Empire at War

To run Star Wars: Empire at War with optimal performance:

Adjusting Option Menus for Optimal Performance

Close All Programs before Running Star Wars: Empire at War

Performance Issues with Low-Cost DSL Packages

-5- Video Issues

General Information and Troubleshooting Tips

Vertex Shader and Pixel Shader Capability

Low-end Graphics Card Issues

Issues with Anti-Aliasing on 32MB or 64MB Graphics Cards

Poor Performance and Missing Textures

Black Screen after Changing In-Game Resolutions

Crashing After Selecting 1280 x 960 or Higher Display Modes

Integrated Video Chipsets

Setting Up Your Monitor

Shader Detail Settings

Checking Your Performance Rating in Windows Vista

3rd Party Graphics Card Control Panels in Windows 2000

Currently Supported Cards and Chipsets

Supported Card and Video Driver List

Specific Video Issues

Adjusting the Shader Detail Slider

Heat Distortion and Anti-Aliasing Issues

ATI Radeon Chipsets

ATI Radeon 8500, 9000, and 9200

ATI Radeon X700 Pro

Intel i915G or i945G

Matrox Millennium P650, P750, and Parhelia-512

NVIDIA GeForceFX 5200 Ultra

NVIDIA GeForceFX 5600 Pro

NVIDIA GeForce 7300 GS

S3 Graphics GammaChrome S18 Pro and Ultra

S3 Graphics Chrome S27

-6- Sound Issues

Static or Distortion in Star Wars: Empire at War

Adjusting the Volume through Windows

Default Volume Levels Vary in Different Operating Systems