Monica Imoto

947 Chumash Trail

Vista, CA 92084
(760)809-3909
imoto001@cougars.csusm.edu

EXPERIENCE
Customer Service, Moody’s Recycling Center; Oceanside, CA. Summer 2015-December 2018
• Cashiered with 2 cash registers at once to maximize customer flow
• Greeted customers upon entrance and handled all cash and credit transactions
• Assisted customers over the phone regarding store operations, product, promotions, and
orders
Brand Associate; Old Navy; Vista, CA. June 2018- Present
• Served customer promptly and knowledgeable
• Effectively trained four junior co-workers warded employee of the month
• Awarded employee of the month
• Strived for quick complaint resolution; commended by a supervisor for the ability to resolve
problems and avoid escalation of issues
• Assisted in marketing efforts by inviting customers to special store events
• Performed daily department tasks including stocking, transferring merchandise, creating
merchandise displays, remerchandising, pricing markdowns, inventory control, and pro-
cessing transactions
• Maintained knowledge of current sales, sales promotions, payment and exchanges policies
EDUCATION HIGHLIGHTS
• Bachelor of Science in Kinesiology, California State University San Marcos (CSUSM) —Fall
2019, San Marcos, California
Major: Kinesiology
Dean’s List
• Palomar College— Fall 2014-Spring 2016, San Marcos, California
RELATED COURSEWORK:

- Managerial Accounting
- Financial Accounting
- Psychology
- Digital Photography
- Oral Communication
VOLUNTER EXPERIENCE
REINS therapeutic Horsemanship Program, Fallbrook, CA. (June, 2017)
Champions for Health, Oceanside, CA (April 2018)
Iglesia Apostolica (Food distribution), Vista, CA (June 2018-Jan 2019)