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Post Graduate Diploma in Management: Summer Internship Project Report
Post Graduate Diploma in Management: Summer Internship Project Report
Post Graduate Diploma in Management: Summer Internship Project Report
Neeraj Joshi
REG.NO. 161430
BATCH 2016-18
CERTIFICATE
This is to certify that the Project Report undertaken by Neeraj Joshi Reg. No-
161430 conducted at Reliance Jio Infocom, Jodhpur Submitted in partial
fulfillment of the requirements for the award of the
TO
Guide’s Signature:
STUDENT’S DECLARATION
I hereby declare that the Project Report conducted at Reliance Jio Infocom,
Jodhpur.
TO
is my original work and the same has not been submitted for the award of any other
Degree/Diploma/Fellowship or other similar titles or prizes.
ACKNOWLEDGEMENT
TABLE OF CONTENTS
Chapter No. Particulars Page
No.
1 Industry Analysis 10
2 Company Profile 23
2.2 Vision 24
2.3 Mission 24
2.4 Operations 24
2.5 Technology 24
2.6 Products 24
6
2.7 Marketing 29
2.8 Pricing 29
2.11 CSR 34
2.12 Competitors 35
3.3 Department 38
3.5 My role 38
3.9 Targets 39
3.10 Learnings 40
4.5 Methodology 41
4.7 Findings 53
4.8 Suggestions 53
Annexure-I 54
Annexure-II 59
LIST OF FIGURES
Figure
4.1 Gender
4.2 Age
4.3 Occupation
4.4 Purpose
EXECUTIVE SUMMARY
This report is about the Summer Internship Program with Reliance Jio Infocom, Jodhpur. The
project assigned to me by the company was to understand the customer’s satisfaction level
towards services providing by Reliance Jio, Jodhpur. In this comprehensive report discussion
of the major aspect of the consumer’s satisfaction towards servicing providing at Jodhpur.
In this report, you will find the consumer’s different aspects and factors, which they are using
the services providing by Reliance Jio Infocom. This report also attempts to shed light on some
of the reasons why more and more consumers are using the service.
To understand better about the consumer’s satisfaction levels, a survey was conducted on
different background of the people those who are using the services providing by Reliance Jio.
The survey included a questionnaire which asked the students on some specific questions,
whose answers were then recorded. This survey forms the analysis part of my research. It gives
an insight on the customer’s satisfaction level towards services providing by Reliance Jio,
Jodhpur.
The study helps to understand the current scenario of the company in all aspects at the time of
using the services. This report also covers the significance role of channel partner, who are
helping to get the consumers as well as helps in increasing the sales revenue of the company.
In the duration of the project, the analyses had it made it clear that the consumer’s satisfaction
level towards service providing by Reliance Jio is very import in every aspect. There were some
problems also in the job of store management.
In the end, the findings, conclusions and recommendations on the basis of the research are
given. And while being close to the conclusion of the project, the inferences drawn from the
analyses provided a good picture about the student satisfaction towards service providing by
Reliance Jio Infocom.
9
Chapter 1
Industry
Analysis
10
Mobile Internet
Fixed-line
(Wireless) Services
India’s telephone subscriber base reached 1022.61 million in September 2016. The wireless
segment (97.46 per cent of total telephone subscriptions) dominates the market, while the wireline
segment accounts for the rest. Urban regions
account for 58.58 per cent of telecom
subscriptions, while rural areas constitute the
remaining.
• The green telecom • There are over 62,443 • The most significant
concept is aimed at uncovered villages in recent developments in
reducing carbon India; these would be wireless communication
footprint of the telecom provided with village include BWA
industry through lower telephone facility with technologies such as
energy consumption subsidy support from WiMAX and LTE
the government’s
• Tata has invested around Universal Service • In 2016, Airtel
USD16.38 million to Obligation Fund launched its 4G
convert its 10,000 base (thereby increasing rural services in 296 cities
stations from indoor to tele density) across the India
outdoor to reduce
energy consumption and • In September 2016, • In 2016, BSNL started
carbon footprint across the rural subscriber its first 4G Wireless
its 20 telecom circles in base accounted for Broadband Internet
India so far 41.42 per cent of the Service- WiMAX
total subscriber base,
thereby fueling the
sector’s growth • Reliance Jio, has
launched 4G services
across pan- India as on
December 2015
15
Nominal per capita income have recorded a CAGR of 8.87 per cent over 2000–15
Increasing income has been a key determinant of demand growth in the telecommunication
sector in India
The IMF estimates nominal per capita income to expand at a CAGR of 5.43 per cent over
2010–19
Per capita income is expected to expand at a CAGR of 7.8 per cent for the period 2015-19
16
A young, growing population is aiding this trend (especially demand for smart phones)
17
The Mobile Value Added Services (MVAS) industry is forecast to expand at a CAGR of
30.93 per cent to USD9.5 Billion by 2015 from USD1.1 billion in 2007
The share of non-voice revenues, which currently stands at around 10 per cent of telecom
operators’ revenues, is estimated to rise to more than 30 per cent in the next five to seven
years
A decline in the prices of smartphones and data subscription rates is likely to drive demand
for MVAS
Cumulative FDI inflows into the telecom sector over April 2000–September 2015
amounted to USD17.71 billion
During this period, FDI into the sector accounted for 7 per cent share of total FDI inflows
into the country till September 2015
MNP allows subscribers to change their mobile service provider while retaining their
old mobile number
The portability service was made available for both postpaid and prepaid customers
as well as on both GSM and CDMA platforms
The implementation of MNP has brought a slew of benefits for customers in terms
of better plans and offers
1) Competitive Rivalry
Customers’ low switching
cost and price sensitivity are
increasing competition
among players
High exit barriers are also
intensifying competition
There are around 6 to 7
players in each region,
leading to intense
competition
The Government of India has allocated Rs 10,000 crore (US$ 1.5 billion) for rolling out
optical fiber-based broadband network across 150,000 cumulative gram panchayats (GP)
and Rs 3,000 crore (US$ 450 million) for laying optical fiber cable (OFC) and procuring
equipment for the Network For Spectrum (NFS) project in 2017-18.
The Ministry of Communications & Information Technology has launched Twitter Sewa,
an online communications platform for registration and resolution of user complaints in
the telecommunications and postal sectors.
The TRAI has released a consultation paper, which aims to offer consumers free Internet
services within the net neutrality framework, and has proposed three models free data
delivery to customers without violating the regulations.
The Government of India has liberalized the payment terms for spectrum auctions by
allowing two options of payments to telecom companies for acquiring the right to use
spectrum, which include upfront payment and payment in instalments.
The Department of Telecommunications (DoT) has amended the Unified License for
telecom operations, which will allow sharing of active telecom infrastructure like antenna,
feeder cable, and transmission systems between operators, thereby lowering the costs of
operations and leading to faster rollout of networks.
The TRAI has recommended a Public-Private Partnership (PPP) model for BharatNet, the
central government’s ambitious project to set up a broadband network in rural India, and
has envisaged central and state governments to become the main clients in this project.
The Ministry of Skill Development and Entrepreneurship (MSDE) signed a Memorandum
of Understanding (MoU) with DoT to develop and implement National Action Plan for
Skill Development in Telecom Sector, with an objective of fulfilling skilled labor
requirement and providing employment and entrepreneurship opportunities in the sector.
The TRAI has directed the telecom companies or mobile operators to compensate the
consumers in the event of dropped calls with a view to reduce the increasing number of
dropped calls.
24
Chapter – 2
Company
Analysis
25
2.1 Introduction
Reliance Jio infocom limited is LTE mobile network operator in India. It is a wholly owned
subsidiary company of Reliance Industries. The headquarter of Reliance Jio is in Navi Mumbai,
Maharashtra. Jio provides wireless 4G LTE service network (without 2G/3G- based services) and
this is only ‘VoLTE’ (Voice over LTE) operation in country.
The services were first beta-launched to Jio’s partners and employees on 27th December 2015, on
the eve of 83rd birth anniversary of late Dhirubhai Ambani, the founder of Reliance industries. In
addition, the services were commercially launched on 5th September 2016.
After a month of being commercially launched Jio announced that, it acquired 16 million
subscribers. This is the fastest ramp-up by any mobile network anywhere in the world. Jio crossed
50 million connections after 83 days of being launched. On 22nd February 2016, it crossed around
100 million connections.
2.2 Vision: Reliance Jio's vision for India: Broadband will no longer be a luxury.
2.3 Mission: to realize digital India vision, ensure Indians have highest quality and quantity data
access at majority affordable prices.
2.4 Operations:
Jio owns spectrum over 22 cities and total of 2,300 MHz Pan India. It is valid until 2035.
2.5 Technology : . Jio provides wireless 4G LTE service network (without 2G/3G- based services)
and this is only ‘VoLTE’ (Voice over LTE) operation in country.
2.6 Products of Jio:
smartphones under four sub-brands - Earth, Water, Wind, and Flame. Lyf's latest mobile
launch is the C459. The smartphone was launched in July 2017.
2.6.2 Jionet WiFi
2.6.3 Jio apps (My jio, Jio TV, JioCinema, JioChat Messsenger, JioMusic, Jio4Gvoice, JioMags,
JioXpressNews, JioSecurity, JioDrive, JioMoney wallet, JioSwitch) .
MyJio: As the name implies, MyJio app will serve as the hub for all your
mobile activity with Jio SIM. Like MyVodafone and MyAirtel apps, MyJio
will show users their balance and validity for data, calling and SMS packs. The
app can also be used to check usage and generate detailed account statements
for up to 6 months. The app also serves as one-stop shop for locating JioNet
hotspots, where you can access free WiFi from your WiFi balance.
27
JioXpress News : Jio Xpress News is a news app giving you access to
500+ Newspapers, News channels, Magazines, famous Blogs, and
News websites from India and across the world. Trending and Latest
News – Read news that is Trending everywhere and Get to know of the
Latest happenings instantly.
2.7 Marketing: Reliance Jio expected to get 80million subscribers by March 2018, with one of
the half churning out of the top three operators according to Jan, 11th report by CLSA.
(Punjab University)
Strengths
SWOT
Opportunities Threats
Analysis
Weakness
33
2.10.1 Strengths
2.10.1.1 Low tariff: - Company has launched its 4G service with highly competitive or rather
very low tariff. Company has strong financial capacity to withstand initial losses
2.10.1.2 Very wide network:-Company has created wide national network with a huge investment
of around $20 billon. The company has used latest technology and hence capable to give
quality service.
2.10.2 Weaknesses
2.10.2.1 Late entry into telecommunication sector: - The telecom sector had grown
exponentially in its initial phases, which started around two decades earlier.
Presently market has seen only modest growth and it has become highly
2.10.2.2 Operation of Mobile Number Portability Still not smooth: Nowadays mobile
number has become identity of a person and hence it is difficult for anyone to
change his mobile number. MNP takes many days for its implementation and it is
hard to manage this transition period. MNP is crucial for Jio as a large number of
2.10.2.3 Highly dependent upon data consumption: As per the current trend, around 60
to 70 percent of revenue comes from voice calling and hence there is a huge
potential loss for making voice calling free. This loss can be offset only when
2.10.1.3 Opportunities
2.10.3.1Large scale availability of smart phones: In last 2 decades the number of
provide quality service at competitive rate it can quickly grab large number of
customers.
34
2.10.3.2 Increasing rate of data consumption: In its earlier phase almajority entire
revenue of the mobile service provider was from voice calling. However since
last two years the proportion of revenue from data users is increasing
Lower data tariff may further increase data consumption and thus contribute
countries
2.10.4 Threats
2.10.4.1 Saturated market: The initial phase of rapid increase in subscriber is now
over. A new entrant like Jio needs a large customer base to cross breakeven
point.
2.10.4.2 Highly competitive market: After the entry of big players like Vodafone,
Vodafone), refund for call drop etc., has created uncertainty in the market
India is a nation of a billion dreams, a billion aspirations and above all great
opportunities. To turn these dreams into reality, especially for the vulnerable sections
of the society, Reliance Foundation has taken the path of inclusive development to
address their basic needs. Reliance Foundation has cumulatively touched the lives of
4 million people in over 5000 villages and various urban locations. Reliance
foundation is working in different sectors of society as per the CSR activity, which are
as follows:
2.11.2 Education & Skill Enhancement: Reliance supports local schools with
logistical and financial support, capacity building of teachers and
infrastructure development. Reliance also organizes skill development and
income-generating programs for local communities. Assistance is also
given to such communities by helping them to start Self Help Groups and
empowering them with marketing knowhow. Some of their schemes named
as reliance community development programs, project Jagruti, reliance
Dhirubhai Ambani protsaham scheme etc.
2.12 Competitors:
2.12.1 Airtel : Airtel has a Rs 1495 plan that gives
users 30GB of data for 3 months, effectively
giving users 10GB of data at 500 rupees per
month. A Jio Prime user in the same time frame
will get 90GB of data for Rs 909. The only
advantage that the Airtel offer has is the fact
36
that Jio has a 1GB per day fair usage cap after which the speed gets reduced to 128kb/s
while an Airtel customer can choose to use as much of their free data in one day. Airtel has
also introduced two unlimited voice calling packs at Rs 145 and Rs 345. The former offers
unlimited Airtel to Airtel voice calls along with 300MB of 4G data while the latter offers
unlimited local/STD calls to all operators and 1GB of 4G data. Both plans have a validity
of 28 days.
2.12.3 Idea : For Rs 297, Idea customers can get 3GB of data with a validity of 28 days. Idea also
has two voice calling plans. The cheaper plan gives 300MB
of 4G data along with unlimited Idea to Idea calls at Rs 149
while the more expensive plan offers 1GB of 4G data
alongside unlimited local/STD calls to any operator at Rs
348.
37
Chapter- 3
TASKS
ACCOMPLIS
HED DURING
INTERNSHIP
38
I started my internship as a sales person. My primary job was available in the store and handling
the store operations, for examples selling the new sim cards, providing the information about
the products and plans, handling the quarries and report to the area sales manager about the
stock. Every week I should report to the head office about the selling and available stock of
products. During my internship, I was travelled across the cities like Pali, Jalore and Jaipur. I
should collect the information about the stocks availability and deliver the required stock of
products. During the summer internship period, I got a chance to attend the seminar about sales
promotion and customer satisfaction in Jiapur. I used to send daily sales report to our area sales
manager. I used to coordinate with top and middle level management.
3.3. Department:
I worked in sales department which has an area sales managers and two other interns along
with me.
3.6.1 Week 1 :
First day of my organization, basically was into training and pitching about
03-04-2017
the product.
Training Day-2 Basically was into the creation of excel sheets and also about
04-04-2017
the product delivery services and features were explained.
05-04-2017 Went with Area sales manager to visit the store where the work done.
07-04-2017 Started work in the store and learn about the reporting software.
Collecting all the stocks available in the stores and report to area manager
08-04-2017
and visit the head office with the data.
3.7. About Internship: When I joined the organization there were seven stores in the city. I
supposed to work within the city but that time other two small cities are added in my
territory. So I should also coordinate with them. During the period of internship I was
travelled the both cities. And make the contact with the store managers and get relevant
data. I was the responsible for three cities stores. I was monitor the sales operations and
report to the city head and head office.
3.8.1 Main responsibility was sale the product and handling the quarries.
3.8.2 Collection of the sales data from the stores of my tertiary.
3.8.3 Need to send weekly report to the head office.
3.9 Targets:
A certain no. of products required to sell in a week and maintain the store stock, was
40
instructed by the seniors. We are successfully meet the targets and accomplish the tasks.
3.10 Learnings :
3.10.1 Handling the quarries was the challenging the task because it requires the patients.
I learnt to be calm and resolve the problems.
3.10.2 The sales was another difficult work because majority of the work was paperless, it
was taken some time to handle the application and I learned.
3.10.3 I learn the style of communication with superior and the subordinate.
41
Chapter – 4
Business
Research
42
4 Research Design:
The basic problem of this particular research to be conducted is, the customer satisfaction after
using the Jio, this research is carried mainly to focus on the existing customer and there
satisfaction. Service industry is a large chunk so we cannot give 100 percent assurance to the
service we provide all the time. So rectify the minor problems which may happen after the
purchase, these thing are being critically analysed with the help of the questionnaire.
4.5 Methodology:
Sampling Technique:
The sampling techniques used in this project is Convenience sampling.
Primary data:
Primary data is collected from existing and prospective customers by:
a. Questionnaire:
A well-structured questionnaire was used as a tool for asking a set of standardized questions
to know the effectiveness of different channels of marketing for their response. The data was
collected by continuous field survey during the internship period.
b. Interview:
The next step involved in collecting primary information was done by discussion with
people. Thus valuable information was gathered through informal friendly talks with the
people.
44
Gender:
Interpretation As per the research 57.6% of users are male and 42.4% are female.
Inference : : From the given data we can analyze that majority of the people using the services
providing by the Reliance Jio are male.
Age:
45
Interpretation . As per the data found that 84.80% of users are lay in the age scale between 21-
30 years, and other 15.20% users lay in the age group of 31-40 years. That indicate that the users
of Reliance Jio are majority of the young generation.
Inference : : As per the research the age of the users of the services providing by the Reliance Jio.
The data shows that majority of the users are the youth
Profession :
Interpretation : From the above chart it can be interpreted that the research on the effectiveness
of different customers to ask about their profession, by seeing the response we can say that more
than 87 % people have responded were the students though 12.9% people are working person so
we should work on student oriented plans and schemes.
From the above chart it can be interpreted that the research on the effectiveness of different
customers to ask about their profession, by seeing the response we can say that more than 87 %
people have responded were the students though 12.9% people are working person so we should
work on student oriented plans and schemes.
Inference : As per the research we find out majority of the Reliance Jio user are the students as
per the profession then the working professional.
46
2. Purpose of using:
Study 21 42%
Price 8 16%
Traveling 9 18%
Network 12 24%
Interpretation :
From the above table it is observed that 42% of the respondents are using the service for study
purpose, 16% of the respondents are using for efficient price factor, 18% of the respondents are
using because they are travelling around, and 24% of the respondents are using because they have
poor network quality on other service providers.
Inference : As per the research majority of the Reliance Jio users are using the service for the
purpose of the study.
47
Interpretation :
From the above pie chart it is Interpretation that 74.2% of the respondents are aware about the
service by internet, 16.2% of the respondents are aware about the service by TV/Radio, 3.2% of
the respondents are aware about the service by their friends, and 6.5% of the respondents are
through newspaper.
Inference : As per the research majority of the Reliance Jio users are aware about the services
through the Internet.
48
5. Product using
Interpretation : As per the diagram we should get affair idea that people using sim card more
than the Jiofy. So we should modify the plans and advertise it more to improve the selling.
Inference : As per the study done majority of the Reliance Jio users are using the simcard.
Satisfied 22%
Neutral 29%
Unsatisfied 19%
Very Unsatisfied 5%
Interpretation : As per the above diagram 25%, people are very satisfied with the quality of
the call, 22% respondents are satisfied, 29% respondents are neutral, 19 % respondents are not
satisfied, 5% respondents are unsatisfied, so we should work on the maintain the calling quality
standard and improve the calling quality standard.
49
Inference : As per the study done, majority of the Reliance Jio users are neutral as per satisfaction
level of the calling quality.
Very Satisfied 9%
Satisfied 51%
Neutral 22%
Unsatisfied 19%
Interpretation : As per above diagram 9% are very satisfied with the network availability,
51% respondents are satisfied, 22% respondents are neutral, 19% are unsatisfied, and nobody is
very unsatisfied so we should less work on network but we should maintain this position.
Inference : As per the research majority of the Reliance Jio users are satisfied as per satisfaction
level of the network availability.
Satisfied 54%
Neutral 6%
Unsatisfied 16%
Very Unsatisfied 5%
50
Interpretation : As per above diagram 19% are very satisfied with the data connection, 54%
respondents are satisfied, 6% respondents are neutral, 16% are unsatisfied, 5% are very
unsatisfied so we should less work on network but we should maintain this position.
Inference : As per the study done majority of the Reliance Jio users are satisfied as per satisfaction
level of the data connection.
Satisfied 29%
Neutral 16%
Unsatisfied 6%
Very Unsatisfied 1%
Interpretation : AS per above diagram 48% are very satisfied with the price factor, 29%
respondents are satisfied, 16% respondents are neutral, 6% are unsatisfied, 1% are very
unsatisfied so we should more work on price factor and we should maintain this as an strength.
Inference : As per the study done majority of the Reliance Jio users are very satisfied as per
satisfaction level of the price.
51
Satisfaction level Percentage
Satisfied 29%
Neutral 32%
Unsatisfied 9%
Very Unsatisfied 8%
Interpretation : As per above diagram 22% are very satisfied with the customer service, 29%
respondents are satisfied, 32% respondents are neutral, 9% are unsatisfied, 8% are very
unsatisfied so we should but we should work on customer service and retain the existing
customers.
Inference : As per the study done majority of the Reliance Jio users are neutral as per satisfaction
level of the customer service.
Interpretation : As per the available data 38.7% of the respondent know about the future
product, 41.9% not know, 19.4% are doubtful about the product. So as per the analysis we find
out people are engage with us and waiting for the future products.
52
Inference : As per the study done majority of the Reliance Jio users are unaware about the future
products of Reliance Jio.
4.7 Findings :
As per the above research done majority of the Reliance Jio customers are male.
Research done majority of the Reliance Jio customers are 21-30 years old.
Above research done majority of the Reliance Jio customers are students.
As per the above research done majority of the Reliance Jio customers are using the
service for the purpose of the study.
Majority of the Reliance Jio customers are aware about the services through the Internet.
As per the above research done majority of the Reliance Jio customers are using the sim
card.
Majority of the Reliance Jio customers are satisfied as per satisfaction level of the
network availability.
As per the above research done majority of the Reliance Jio customers are are neutral as
per satisfaction level of the calling quality.
Reliance Jio customers are satisfied as per satisfaction level of the data connection.
Research done majority of the Reliance Jio customers are very satisfied as per
satisfaction level of the price.
As per the above research done majority of the Reliance Jio customers are neutral as per
satisfaction level of the customer service.
As per the above research done majority of the Reliance Jio customers are unaware about
the future products of Reliance Jio.
53
4.8 Suggestions :
Annexure-I
55
Research Objectives:
1. Name ……………………………………….
2. Email ID ……………………………………………………………………
4. Gender
I. Male
II. Female
5. Age
I. Less than 20
II. 21-30
III. 31-40
IV. 41-50
V. 50 and above
i) Student
ii) Working professional
iii) Business personal
iv) Other (then mention)………………………
i) Yes
ii) No
56
i) Sim card
ii) Jiofi
10. Rank the following options from 1 to 5. There 1 (highest) and 5 (least).
i) Service
ii) Plans
iii) Quality
iv) Network
v) Data speed
1) Calling quality
2) Network availability
3) Data connection
4) Price
5) Availability
6) Customer service
i) Newspaper
ii) Internet
iii) Tv/Radio
15. Provide any suggestions for existing service providing by Reliance Jio.
………………………………………………………………………………………………
………………………………………………………………………………………………
16. Are you aware about the future products and services that will be launching soon?
i) Yes
ii) No
17. What are your expectations, about the future products and services that will be provide by
Reliance Jio ?
………………………………………………………………………………………………
……………………………………………………………………………………
58
Annexure-II
59
Sir / Madam,
Observation /
Date Task Handled Remarks of
Faculty Guide
10th April Visited Head office in Jodhpur.
Sir / Madam,
The following tasks were undertaken during the week _17th April,2017____
(starting date) to ___22nd April,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
17th April Visited the head office for sales report.
Sir / Madam,
The following tasks were undertaken during the week _1st May,2017____
(starting date) to ___6th May,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
Sir / Madam,
The following tasks were undertaken during the week _8th May,2017____
(starting date) to ___13th May,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
Sir / Madam,
The following tasks were undertaken during the week _15th May,2017____
(starting date) to ___20th May,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
Sir / Madam,
The following tasks were undertaken during the week _22nd May,2017____
(starting date) to ___27th May,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
Sir / Madam,
The following tasks were undertaken during the week _29th May,2017____
(starting date) to ___3rd June,2016___________________ (ending date)
Observation /
Date Task Handled Remarks of
Faculty Guide
Bibliography:
a. TARI website www.tari.in
b. Reliance Jio official website www.jio.com
c. Reliance official website www.ril.com
d. Times of India journals.
e. Free press journal.
f. IIM – Rohtak journal.
g. www.iimidr.ac.in
h. gadgets.ndtv.com/tags/reliance-jio/articles
i. economictimes.indiatimes.com/topic/Reliance-Jio
j. indianexpress.com/about/reliance-jio/
k. www.business-standard.com/topic/reliance-jio-16
l. www.thehindu.com/business/reliance-jio-admits-to-systems.
m. www.moneycontrol.com › NEWS › BUSINESS