OB

CH 6 Q
Chapter 10 Understanding Work Teams

MULTIPLE CHOICE

Why Have Teams Become So Popular?

1. Which of the following helps explain the current popularity of

teams? Teams _____.
a.are easier to manage
b.are a way to better utilize employee talents
c. are less expensive
d.promote socialization
e.are very efficient
(b; Easy; Popularity of Teams; p. 323) {AACSB: Analytic
Skills}

Differences Between Groups and Teams

2. Which of the following statements best defines a work

group?
a.The performance of a work group is generally greater than
the sum of its inputs from individual members.
b.A work group interacts primarily to share information,
rather than to engage in work that requires joint effort.
c. A work group consists of 3 or more people who take on
self-supervising responsibilities.
d.A work group consists of 3 or more people from across
departmental or functional lines.
e.A work group is a group comprised of 10 or more people.
(b; Challenging; Work Groups; p. 323) {AACSB: Analytic
Skills}

3. Which of the following qualities is not found in work groups?

a.energy
b.enthusiasm
c. synergy
d.objectives
e.security

HeshaM HassaN 1 01060202282

 OB
CH 6 Q
(c; Moderate; Work Groups; p. 323) {AACSB: Analytic
Skills}

4. _____ results in a level of performance that is greater than

the sum of the individual inputs.
a.Synergy
b.Enthusiasm
c. Energy
d.Initiative
e.Inversion
(a; Moderate; Synergy; p. 323)

Types of Teams

5. Which is not one of the most common types of teams?

a. problem-solving
b. interdepartmental
c. self-managed
d. virtual
e. cross-functional
(b; Easy; Types of Teams; p. 324) {AACSB: Analytic Skills}

6. Which type of team meets to discuss ways to improve

quality, efficiency, and the work environment?
a.self-managed
b.virtual
c. problem-solving
d.cross-functional
e.committee
(c; Easy; Problem-Solving Teams; p. 324) {AACSB: Analytic
Skills}

7. Which of the following types of teams would most likely be

assembled to improve the efficiency of a company’s
production process?
a.cross-functional
b.problem-solving
c. self-managed
d.virtual

HeshaM HassaN 2 01060202282

 OB
CH 6 Q
e.co-evolving
(b; Difficult; Problem-Solving Teams; p. 324) {AACSB:
Analytic Skills}

8. Which of the following types of teams would most likely

empower its team members to make work-related decisions?
a.technical
b.self-managed
c. problem-solving
d.management
e.reactive
(b; Moderate; Self-Managed Teams; p. 325) {AACSB:
Analytic Skills}

9. Self-managed teams are typically comprised of how many

members?
a.2-5
b.5-10
c. 8-12
d.10-15
e.over 100
(d; Moderate; Self-Managed Teams; p. 325)

10. _____ teams are made up of employees from about the same
hierarchical level.
a.Problem-solving
b.Self-managed
c. Cross-functional
d.Multifaceted
e.Star matrix
(c; Easy; Cross-Functional Teams; p. 326) {AACSB: Analytic
Skills}

11. _____ teams are an effective way to allow people from

diverse areas within an organization to exchange
information, develop new ideas and solve problems, and
coordinate complex projects.
a.Self-managed
b.Problem-solving

HeshaM HassaN 3 01060202282

 OB
CH 6 Q
c. Cross-functional
d.Multifaceted
e.Star matrix
(c; Moderate; Cross-Functional Teams; p. 326) {AACSB:
Analytic Skills}

HeshaM HassaN 4 01060202282

 OB
CH 6 Q
12. The early stages of development of a cross-functional team
are time-consuming because _____.
a.most cross-functional team members are comprised of
individuals from similar backgrounds
b.members must research the causes of problems which
they are assigned to solve
c. most cross-functional team members have already
established trust
d.members have to learn how to perform new functional
tasks
e.members must learn to work with diversity and complexity
(e; Challenging; Cross-Functional Teams; p. 326) {AACSB:
Analytic Skills}

13. Which of the following types of teams allows for

collaboration between team members who are physically
dispersed?
a.local
b.interactive
c. real-time
d.virtual
e.global
(d; Easy; Virtual Teams; p. 326) {AACSB: Analytic Skills}

14. Which of the following is not true about virtual teams?

a.There is an absence of paraverbal cues.
b.Members are more satisfied with the group interaction
process.
c. There is limited social context.
d.They are more task-oriented.
e.Members are more focused on production than on process.
(b; Moderate; Virtual Teams; p. 326) {AACSB: Analytic
Skills}

TRUE/FALSE

Why Have Teams Become So Popular?

HeshaM HassaN 5 01060202282

 OB
CH 6 Q
51. Compared to traditional departments, teams tend to be less
flexible and less responsive to changing events.
(False; Moderate; Popularity of Teams; p. 323)

52. Establishing teams provides an effective means for

increasing democratic practices within an organization.
(True; Moderate; Popularity of Teams; p. 323)

Differences Between Groups and Teams

53. Work groups engage in collective endeavors that require

collaborative effort.
(False; Moderate; Work Groups; p. 323)

54. Unlike work teams, work groups are most effective when
their synergy is strongest.
(False; Moderate; Work Groups; p. 323)

55. Work groups typically generate more positive synergy than

do work teams.
(False; Moderate; Work Groups; p. 323)

56. Work teams produce final results that exceed the sum of
individual team member inputs.
(True; Moderate; Work Groups; p. 323)

57. The extensive use of teams creates the potential for an

organization to generate greater outputs with no increase in
inputs.
(True; Easy; Work Groups; p. 323)

Types of Teams

58. The four most common forms of teams are: problem-solving,

self-managed, cross-functional, and global.
(False; Moderate; Types of Teams; p. 324) {AACSB:
Analytic Skills}

HeshaM HassaN 6 01060202282

 OB
CH 6 Q
59. Problem-solving teams generally consist of 5 to 12 hourly
employees from the same department.
(True; Easy; Problem-Solving Teams; p. 324)

60. You are a member of a team of eight individuals from the

same department who meet for a few hours each week to
discuss ways of improving quality, efficiency, and the work
environment. You are most likely a member of a self-
managed work team.
(False; Moderate; Types of Teams; p. 324) {AACSB:
Analytic Skills}
61. A cross-functional work team takes on many of the
responsibilities of their former supervisors.
(False; Moderate; Types of Teams; p. 325) {AACSB:
Analytic Skills}

62. Supervisory positions take on decreased importance for a

problem-solving work team.
(False; Moderate; Types of Teams; p. 325) {AACSB:
Analytic Skills}

63. As a result of self-managed teams, supervisory positions

may be eliminated.
(True; Moderate; Self-Managed Teams; p. 325) {AACSB:
Analytic Skills}

64. Individuals on supervisory work teams report higher levels of

job satisfaction.
(False; Moderate; Types of Teams; p. 325) {AACSB:
Analytic Skills}

65. Individuals on self-managed work teams have lower

absenteeism rates than employees in traditional work
structures.
(False; Easy; Types of Teams; p. 325) {AACSB: Analytic
Skills}

66. Turnover rates are higher for self-managed work teams than
for employees working in traditional work structures.

HeshaM HassaN 7 01060202282

 OB
CH 6 Q
(True; Easy; Self-Managed Teams; p. 325) {AACSB:
Analytic Skills}

67. Cross-functional teams are made up of employees from

about the same hierarchical level, but from different work
areas, who come together to accomplish a task.
(True; Easy; Cross-Functional Teams; p. 326) {AACSB:
Analytic Skills}

68. Membership on virtual teams is usually restricted to

employees living within the same country.
(False; Moderate; Types of Teams; p. 326) {AACSB:
Analytic Skills}

69. Cross-discipline teams usually function well only in small

companies.
(False; Moderate; Types of Teams; p. 326) {AACSB:
Analytic Skills}

70. Cross-functional teams are very effective for coordinating

highly complex projects.
(True; Easy; Cross-Functional Teams; p. 326) {AACSB:
Analytic Skills}

71. One advantage of cross-functional teams is that they are

easy to manage.
(False; Moderate; Cross-Functional Teams; p. 326)
{AACSB: Analytic Skills}

SCENARIO-BASED QUESTIONS

Application of Types of Teams

You are the vice-president of a division of a large, multi-national

company that makes electronic equipment for consumers and the
military. You have several managers that have created some
teams. Also, there are several projects underway and you need to
decide what types of teams to use for each situation.

HeshaM HassaN 8 01060202282

 OB
CH 6 Q
92. Joan, your director of accounting, has created a team of
seven employees from the accounts payable department
who meet for three hours a week to discuss ways of
improving quality, efficiency and the work environment. This
is an example of a ____ team.
a.problem-solving
b.self-managed
c. cross-functional
d.virtual
e.task-resolution
(a; Moderate; Problem-Solving Teams; p. 324) {AACSB:
Analytic Skills}

93. Jack, your director of manufacturing, has decided to create a

team of eleven employees from quality control. Jack gives
the team members the responsibility of scheduling their own
work and evaluating each other’s performance. This is an
example of a _____ team.
a.problem-solving
b.self-managed
c. cross-functional
d.virtual
e.task-resolution
(b; Moderate; Self-Managed Teams; pp. 324-325) {AACSB:
Analytic Skills}

HeshaM HassaN 9 01060202282

 OB
CH 6 Q
94. Your company has recently landed a contract to design and
manufacture a new state-of-the-art electronic device for the
military. This will be a very complex project, requiring many
different types of skills. Which of the following types of
teams is most suited for the project?
a.problem-solving
b.self-managed
c. cross-functional
d.virtual
e.task-resolution
(c; Moderate; Cross-Functional Teams; p. 326) {AACSB:
Analytic Skills}

95. Janice is your director of sales. Since her employees are

located in Europe, Asia, and North America, she has decided
to use instant messaging to tie her employees together in
order to develop a marketing strategy for a new product line.
This is an example of a _____ team.
a.problem-solving
b.self-managed
c. cross-functional
d.virtual
e.task-resolution
(d; Easy; Virtual Teams; p. 326) {AACSB: Analytic Skills}
{AACSB: Multicultural and Diversity}

HeshaM HassaN 10 01060202282