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Planet Cable Inc.

Business Process

Table of Contents

I. Process Overview
1. Financial Reporting
II. Order to Cash
2. New Customer – CCD Front desk application
3. New Customer – Marketing
4. Upgrade / Downgrade Service
5. Service Repair
6. Billing
7. Collection
8. Billing and Collection Schedule
9. Reconnection
10. Payment and OR remittance
III. Procure to Pay
11. Procurement of Goods
12. Job Order payment
13. Procurement of Service
14. Specialized Service
15. Job Order – Installation
16. Job Order – Service Repair
17. Construction – Capex
18. Issuance
19. Return
20. Warehouse Reporting
21. Disposal
22. PO Approval Matrix
23. Accreditation
IV. Taxes
24. Taxes
V. Accounting
25. Closing – Month / Year End
VI. Key Performance Indicator
26. Collection Efficiency
27. New connection / disconnection / reconnection
28. Average Rate per User
29. Non Revenue Bandwidth
30. Internet Utilization

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