AKHIL .

P
PUSHPABHAVAN
KANDANKULANGARA
AYALUR,
PALAKKAD
KERALA
Mob: +91 9497814314
Mail:akhilp9295@gmail.com

CAREER OBJECTIVE

With diverse experience in Cisco Voice Networks and Telecommunication system for more than 2
years, intend to build a career with leading corporate of hi-tech environment with committed &
dedicated people, which will help me to explore myself fully and realize my potential.

PROFESSIONAL EXPERIENCE

Current Employer : IBAND

Designation : Voice Network Engineer
Period : April 2015to Till Date.

JOB RESPONSIBILITIES

 Newly assigned tickets and status from pending tickets

 Configuring and Troubleshooting Cisco Call Manager.
 Handling Service Calls (Tickets).
 Supporting IP Telephony MACD issues like Moving, Adding, Changing and Deleting Extensions.
 Configuration of CUCM features such as speed dial, call forwarding, call transfer, call park, call pickup,
Extension mobility, etc.
 Troubleshooting of IP Phone, CUCM, CUC& Voice Gateway related issues
 Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols H.323, MGCP,
SIP on Voice Gateways.
 Formulating daily status reports on completed tasks and current issues.
 Configuration and management of Extension mobility, SRST.
 Monitoring and Troubleshooting of Voice Interfaces - FXO, FXS, ISDN E1/T1 PRI

TECHNICAL SKILLS

 Configuration of various features in Cisco Unified Communications Manager (CUCM ,CME)

 Configuring Call Manager User Features and Services
 Configuring Extension Mobility, Call Manager User Features and Services, Bulk Administration Tool.
 Knowledge in Configuration of Call Manager express (CME) on Cisco routers.
 Understanding of various call control protocols like MGCP, H323, and SIP.
 Knowledge in S.RST for IP phone and MGCP gateways.
 Managing VoIP & POTS dial-peer and E.164 address and DID Nos.
 Configuration of Conference Bridge, MOH & Transcoder Resources.
 Configuration of VoIP & POTS dial-peers, Route patterns, Telephony Service.
 Managing dial plan using various tools like translation pattern, route pattern, Calling/ Called
transformation mask, route list, route group.
 Configuration of Time of day call routing partition for off hours call block.
 Usage of troubleshooting tools like RTMT, DNA, Route Plan Report.
 Configuring and managing call restrictions using Partitions, Calling Search Spaces
  (CSS)
 Configuring of CME on Cisco routers.

ACADEMIC QUALIFICATION

 Diploma in Computer Engineering(2012-2015)

Sri Ramakrishna Poly technic College, Coimbatore (Aggregate – 65%)

TECHNICAL COURSE COMPLETED

 CCNA Routing and Switching

 CCNA Voice
 CCNP Voice

PERSONAL DATA

Father’s Name : Pushparaj

Date of Birth : 18/04/1994

Gender : Male

Marital Status : Single

Nationality : Indian`

Linguistic Ability : English, Malayalam, Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place :

Date : AKHIL.P