Hassan Mir

(VoIP Network Engineer)

3 Years of Experience.
Mobile : +91-7006866374.
Email : hmir7006@gmail.com

Career Aspiration
With diverse experience in Cisco Voice Networks for 3 years, intend to build a career with leading
corporate to Learn, Understand and use my vision & creativity with committed & dedicated people,
which will help me to explore myself fully and realize my potential.

Job Responsibilities
 Troubleshooting of Cisco IP Telephony issues.
 Troubleshooting of IP Phone registration issues.
 Moving, Adding, Change and Deleting Extensions.
 Provide support for issues related to CUCM and IP Phones.
 Configuration of call manager user features such as Speed dial, Call Forwarding, Transfer,
Call Park, Call pickup, SNR and Extension Mobility.
 Troubleshooting on telecom infrastructure protocols like ISDN.
 Configuring voice gateways-H323 and SIP.
 Troubleshooting of issues related to voice gateways and protocols like H323 and SIP.
 Monitoring the Processor and Memory usage of the call manager servers, and generate
the alerts to client for any problems encountered.
 Providing call privileges using partition and CSS as per customer requirement.
 Participate in the troubleshooting activities associated with daily operation works.
 Monitoring Cisco IPT environment using RTMT.
 Collect daily, weekly checklists on call manager and shares to the team.
 Knowledge in handling of Service Calls (tickets).
 Handle the escalation issues from team members and inform the client about them.
 Taking remote access of the machines (if required) and troubleshooting accordingly.

Engagement Overview
Current Employer : IP Momentum.
Role : Cisco VoIP Engineer.
Duration : August 2016- Present (3 Years).
Technical Skills
 Configuring signaling protocols of voice gateway H.323, MGCP, SIP.
 Configuration of Cisco IP Phones.
 Configuration of Extension Mobility.
 Configuring and troubleshooting of PRI (E1 and T1).
 Configuration of various features in Cisco Unified Communication Manager.
 CUC integration-SCCP/SIP and voice mail solutions.
 Device Pool, Region, Location.
 Phone Button Template, Soft key Template.
 User Features such as Speed dial, Call forwarding, Call Park.
 Configuration of VoIP & POTS dial-peers, Route patterns, Route lists.
 Partitions, Calling Search Spaces (CSS).
 Configuring SRST, MGCP fallback, SNR.
 Configuring media resources- Conference Bridge, MOH, Annunciator, Transcoder and
MTP.
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Educational Profile
 Bachelors in Computer Application (BCA) from University Of Kashmir.
 +2 under Jammu and Kashmir board
 10th under Jammu and Kashmir board.

Personal Details
 Fathers Name : GH MOHD MIR
 Gender : Male
 Date of Birth : 01/01/1993
 Languages Known : English and Hindi.
Undergone Courses
 CCNA Routing and Switching.
 CCNA Voice.
 CCNP Voice.

Declaration
I hereby declare that the information furnished above is true to the best of my
knowledge and belief.

Place: Bangalore. Hassan Mir