1069_AMC Plan Leaflet_7” x 9.25”_Open 34.3” x 9.

25”_Front 7 8 9 10 1

Why Daikin AMC?

Terms & Conditions • Our engineers and technicians are intensively trained to handle the costly, Terms & Conditions
THE WORLD’S NO.1 AIRCONDITIONING COMPANY FROM JAPAN
sophisticated airconditioning equipment
1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash. 1. Payment Terms: 100% of the contract value, including taxes, in advance by cheque/DD in favour of Daikin Airconditioning India Pvt. Ltd. Please do not make payment in cash.
2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period,
acceptance will be after inspection of the air conditioners by our engineers.
• Highly advanced tools for each engineer 2. Period & validity: Services will commence from the date of signing of contract, subject to realisation of the cheque. In case the contract starts after the expiry of warranty period, acceptance
will be after inspection of the air conditioners by our engineers.
3. Other terms & conditions:
A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300.
• Evolved and closely monitored systems and processes to make sure that the 3. Other terms & conditions:

On opting for a Service Solution from Daikin, you get the following
A. Call Centre Facility: Calls may be registered round the clock at our call centre. Toll Free Number: 18001029300, 1800229300.
B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day. customers can completely rely on us B. Response Time: If breakdown call is received before 3 PM, it shall be attended on the same day. If the call is received after 3 PM, it will be attended by 12 PM on the next day.
C. General Terms:
i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user. • Consistent & efficient performance unbeatable advantages: C. General Terms:
i) Routine maintenance and proper operation of the air conditioners, including regular cleaning of air filters, shall be ensured by the user.
ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- ii) The user shall be responsible for providing appropriate electric power supply to the air conditioners. Voltage supply at 230V +/- 5% variation for single phase and 415 V +/- 5% variation
5% variation for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user.
• Low power consumption Priority Service: for three-phase supply shall be considered appropriate. In case of three-phase supply, proper load balancing shall be ensured by the user.

PEACE OF MIND
iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same. iii) The user shall be responsible for maintaining circuit breakers and voltage stabilisers for stable power supply. In case of any problem, user shall attend to the same.
iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers.
• No surprise break-downs Customers who opt for our annual service solutions are offered priority service. iv) Routine servicing and repair shall only be done by DAIPL/authorised dealers.

365
v) AMC shall not be applicable to any accessory external to the air conditioners. v) AMC shall not be applicable to any accessory external to the air conditioners.
vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, With prompt response to your queries, you will always have more reasons to be happy.
whatsoever, under the AMC. • Regular checks for smooth functioning vi) DAIPL/authorised dealers shall not be liable for any consequential/liquidating damages or losses due to failure or inadequate performance of air conditioners for any reason, whatsoever,
under the AMC.
vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some vii) Only airconditioning equipments installed at the above mentioned location shall be covered in the AMC. If the client wishes to shift the airconditioning equipments to some place other
place other than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service
Provider. The Service Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during
• Under all our service solutions, we offer preventive maintenance checks which help than where the airconditioning equipments are already installed, the client shall do such shifting at his own cost and risk and as per the instructions of the Service Provider. The Service

AMC period, shifting of airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third identify problems early and prevent costly down times Call Centre Facility: Provider/authorised dealer shall carry out reinstallation of client's airconditioning equipments at an extra cost, to be borne by the client. In case during AMC period, shifting of
airconditioning equipments by the client is not done in accordance with the instruction of the Service Provider and/or reinstallation is done by any third party (other than the Service
party (other than the Service Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option Provider/authorised dealer), then notwithstanding anything to the contrary contained in this AMC, this AMC shall stand terminated at the option of the Service Provider and no refund shall
of the Service Provider and no refund shall be permissible for the remainder period. We make it simple and convenient for our customers with our specialised call centres be permissible for the remainder period.
viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried
out at the Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages that ensure prompt response to service requests and complaints. viii) This AMC is valid to carry out maintenance and repair work (Labour Part Only) at the premises mentioned in this AMC. In case of maintenance and repair works being carried out at the
Service Provider's place, the client agrees to follow the process of disconnecting, packing and transporting the equipments at his own cost and risk. Any damages caused to the
caused to the equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited equipments during disconnecting, packing and transporting shall not be covered either in this AMC or any other agreement or contract, including but not limited to the sale or warranty
to the sale or warranty agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service agreement between the client and Service Provider. After performing the required maintenance and repair works and under intimation by the Service Provider, the client undertakes to
Provider, the client undertakes to pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service pack and transport the equipments within 24 hours from the time of such intimation to his premises at his own cost and risk. The Service Provider reserves the right to charge reasonable
Provider reserves the right to charge reasonable rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24
hours period. Training Facility: rental to the client and the client is liable to pay this rental, in case the client fails to take the equipments back within such 24 hours period.
ix) The AMC is not transferable.
ix) The AMC is not transferable.
4. Termination: We have specialised training facility at our manufacturing base in Neemrana, Rajasthan. 4. Termination:
i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice.
i) Either party shall be at liberty to terminate the AMC without assigning any reason after serving one month’s notice. In the training centre, we groom and train our service team, which in turn ensures quality ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount.
ii) In case of termination by the user, DAIPL shall refund basic AMC amount for the unexpired period, subject to cancellation charges equal to 10% of the original basic amount.
iii) Services provided for part of the month shall be treated as provided for the full month.
and expertise. iii) Services provided for part of the month shall be treated as provided for the full month.
iv) No refund of taxes collected at the time of signing of AMC shall be permissible.
iv) No refund of taxes collected at the time of signing of AMC shall be permissible.
5. Force Majeure Clause:
5. Force Majeure Clause:
Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire, storm,
Failure to provide services or perform obligation under AMC shall not be construed as breach of the AMC due to Force Majeure conditions as a result of act of God, lightning, fire,
storm, floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any Technical Helpline Facility: floods, earthquake, act of public enemy, war (declared or undeclared), terrorism, sabotage, riot, insurrection, epidemic, strike, lockout, industrial disturbance or any conditions arising from
similar causes beyond the Service Provider's control.
conditions arising from similar causes beyond the Service Provider's control.
6. Labour Type Only AMC also available We have specialised trained staff for troubleshooting problems over the phone. 6. Labour Type Only AMC also available
7. Arbitration:
7. Arbitration:
This facility is not only time saving, it is also hassle-free (For Dealers Only). Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
Any controversy, claim or dispute between the parties arising out of this AMC will be settled exclusively and finally by arbitration in accordance with the Arbitration and Conciliation
Act, 1996. The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will The parties shall appoint sole arbitrator with mutual consent. The arbitration proceedings shall be conducted in English language. The expenses of the arbitration will be shared equally by
be shared equally by both parties. both parties.

8. Obligations of the Client: 8. Obligations of the Client:

The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or Genuine Spares: The AMC shall become null and void in case the EQUIPMENT/S is/are shifted from its original place of installation or the right of property is transferred to another individual or legal person
legal person under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised under any law of India or is misused or dismantled or altered or serviced by anybody other than the Service Provider's authorised maintenance staff or authorised service dealer without the

Daikin’s AMC plan now

service dealer without the express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client. By opting for our service solution, you are assured of genuine spares that will go a long express consent in writing from the Service Provider. However, cost and risk of such activities by the client shall be borne by the client.
9. Confidentiality: 9. Confidentiality:
Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the Genu
ine S
pares
way in ensuring high uptime for your system. Each of the party to the present AMC shall (i) Safeguard and protect the other’s confidential information, ancillary/related to present AMC and received and/or obtained during the course of
course of service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course service being provided under the present AMC; (ii) Segregate material containing confidential information from the materials of others (obtained if any during the course of the present
contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make proper disclosure and
of the present contract) and to return the confidential information in case it is no longer needed to perform the obligation or the other’s request. Each party to the AMC shall make 12 Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase III, Gurgaon - 122 002, Haryana, India.
th
inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained.
proper disclosure and inform the other immediately on becoming aware of any unauthorised use or disclosure of the confidential information obtained.
Tel.: 0124-4555444, Fax.: 0124-4555333, e-mail: ho@daikinindia.com
Extended Life:

at ` 199/- per month

10. Limitation of Liability: 10. Limitation of Liability:

*
Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Before undertaking the services, the Service Provider reserves the right to verify and examine the equipments that such equipments are in a serviceable state. The Service Provider's liability
Provider's liability under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service SALES & SERVICE OFFICES Genuine spares and regular maintenance help extend the life of your system. under this AMC shall be limited to the equipments being in good working conditions and no other liability, whatsoever, financially or otherwise. The Service Provider's liability under this AMC
Provider's liability under this AMC does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the SERVICE CALL CENTRE TOLL FREE does not extend to (i) Working by persons other than the Service Provider's authorised personnel on the equipments except for running the equipments (ii) Any upgradation of the equipments
equipments (ii) Any upgradation of the equipments without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments Ahmedabad - Tel.: 079-26583013/14, 36583364 Jaipur - Tel.: 0141-2223430/39, 2223215 without written consent of the Service Provider expressly. (iii) Any work carried out, externally or internally, to the equipments like power supply, denting, painting, etc. (iv) On termination of
like power supply, denting, painting, etc. (iv) On termination of this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising Bengaluru - Tel.: 080-25590452/53/54 Kolkata - Tel.: 033-22894259/60, 32518517 1800 - 102 - 9300, 1800 - 22- 9300 • Visit by Daikin’s service engineers this AMC, the Service Provider's obligations are terminated in entirety. This AMC extends only to problems arising out of normal functioning of the equipments and does not cover
out of normal functioning of the equipments and does not cover maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, Chandigarh - Tel.: 0172-5089862/63/64 Lucknow - Tel.: 0522-2787340, 2787291 maintenance and repair of any parts damaged due to natural calamities, fire, flood, etc., theft, accidents, riots, etc., misuse, environmental conditions, unsuitable use of electronic
cs@daikinindia.com
etc., misuse, environmental conditions, unsuitable use of electronic equipments, use of any equipments not recommended by the Service Provider. Services do not cover
accessories external to the equipments. Any other kind of consequential/liquidated damages, loss of any kind, whatsoever, are not covered under this AMC.
Chennai - Tel.: 044-24314210-15 Mumbai - Tel.: 022-30926666 Visit us at www.daikinindia.com • Vast network equipments, use of any equipments not recommended by the Service Provider. Services do not cover accessories external to the equipments. Any other kind of consequential/liquidated
damages, loss of any kind, whatsoever, are not covered under this AMC.
Delhi - NCR - Tel.: 011-26385924-27 Pune - Tel.: 020-25560300 For AMC query: ho.amc@daikinindia.com
11. Compensation for Hiring Employee:
11. Compensation for Hiring Employee:
Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the
Hyderabad - Tel.: 040-39134293 • In-house training centres for the specialised training of the service engineers Neither party can hire, appoint and employ any employee of the other party under any terms of appointment or employment, either contractually or as an employee, during the tenure of this
tenure of this AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, AMC or within six (6) months of expiry of this AMC. In such a case, the other party shall have to pay compensation equal to twelve (12) months of total salary, irrespective of nomenclature
irrespective of nomenclature used under terms of AMC between the employee and aggrieved party, to the aggrieved party. used under terms of AMC between the employee and aggrieved party, to the aggrieved party.
12. Entire Contract: 12. Entire Contract:
Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the Notwithstanding anything contained to the contrary under any previous agreement whether verbal or written, work order, etc., this AMC with all its appendices shall constitute the entire
entire agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject. agreement between the parties as to the subject matter, hereof and it cancels and replaces any prior oral or written agreement on the same subject.
13. Remedies under the Contract: 13. Remedies under the Contract:
Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies Each party, hereto, agrees that any remedy or right conferred upon either party for breach, hereof, shall be in addition to and without prejudice to all other rights and remedies available to it,
available to it, whether under law or otherwise. whether under law or otherwise. SERVICE CALL CENTRE TOLL FREE
14. Governing Law:
This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject
World’s no.1 position based on internal assessment of total company sales revenue for 2012/13.
14. Governing Law:
This AMC shall be a contract under the laws of India and for all purposes shall be governed by and construed and enforced in accordance with the laws of India and shall be subject to
1800 - 102 - 9300, 1800 - 22- 9300 *This rate is for 2, 3 Star 1.5 ton (age < 5 years) for non-comprehensive plan
to jurisdiction of courts at New Delhi. "Products mentioned in this advertisement comply with RoHS regulations as per E-waste (Management & Handling) Rules, 2011 and should not be jurisdiction of courts at New Delhi.
We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services.
mixed with general household waste at the end of their useful life. For more details kindly visit our website www.daikinindia.com or contact our customer Visit us at: www.daikinindia.com DAIPL-2013/13-SERVAMC Price/3A
We look forward to receiving your valuable AMC which will receive our prompt attention and continue to provide you satisfactory services.
care centre at 1800 102 9300 / 1800 22 9300." For AMC query: ho.amc@daikinindia.com
Customer Care: cs@daikinindia.com
1069_AMC Plan Leaflet_7” x 9.25”_Open 34.3” x 9.25”_Inside 2 3 4 5 6

Customer Price List AMC Offer AMC Offer

Type Model Price - AMC Price - AMC Special AMC Prices
Type of AMC: Type of AMC:
PEACE OF MIND PLAN PEACE OF MIND PLAN
4 Routine Service 2 Routine Service for 2 Routine Service

Comprehensive Non Comprehensive Non Non Per

Comprehensive Comprehensive Comprehensive Month 1. Comprehensive 2. Non Comprehensive 1. Comprehensive 2. Non Comprehensive

SPLIT RE25 3,250 2,400 2,675 1,825 1,632 136

Items covered under AMC Items not covered under AMC Items covered under AMC Items not covered under AMC
(Cooling only) RE35 4,000 3,000 3,300 2,300 2,056 171 Item Comprehensive
Non
Item Comprehensive
Non Application Form-cum-Receipt No.: Item Comprehensive
Non
Item Comprehensive
Non Application Form-cum-Receipt No.:
Comprehensive Comprehensive I would like to maintain my Air Conditioner through Daikin’s AMC Plan for which I give below the following details: Comprehensive Comprehensive I would like to maintain my Air Conditioner through Daikin’s AMC Plan for which I give below the following details:
RE50 4,750 3,500 3,925 2,675 2,388 199
Compressor Yes No Plastic/Thermocol Items No No Compressor Yes No Plastic/Thermocol Items No No
RE60 6,000 4,500 4,950 3,450 3,084 257
A. Personal Details A. Personal Details
Fan Motor Yes Yes Sheet Metal Parts No No Fan Motor Yes Yes Sheet Metal Parts No No
Name Name
SPLIT R25 4,000 3,000 3,300 2,300 2,056 171 P.C.B. Yes Yes Remote Controller (if broken) No No P.C.B. Yes Yes Remote Controller (if broken) No No

(Cooling only) R35 5,000 3,750 4,125 2,875 2,570 214 Address Address
Magnetic Switch Yes Yes Circuit Breaker No No Magnetic Switch Yes Yes Circuit Breaker No No
R50 6,000 4,500 4,950 3,450 3,084 257
Transformer Yes Yes Condenser & Evaportator Coils No No Transformer Yes Yes Condenser & Evaportator Coils No No
R60 7,200 5,500 5,925 4,225 3,777 315
Refrigerant Yes Yes Voltage Stabilisers & Scanners No No City Refrigerant Yes Yes Voltage Stabilisers & Scanners No No City

4 RMS*/2RMS* Yes Yes Any damage due to rodents, No No 4 RMS*/2RMS* Yes Yes Any damage due to rodents, No No
SPLIT RY25 5,500 4,150 4,550 3,200 2,861 238 insects, etc. State insects, etc. State

(Heat pump) RY35 6,500 4,750 5,350 3,600 3,218 268

PIN PIN
RY50 8,000 6,000 6,600 4,600 4,112 343 • AMC period: from _____________ to ______________ • AMC period: from _____________ to ______________
C. Payment Details C. Payment Details
RY60 9,150 6,750 7,550 5,150 4,604 384
• Prices of Annual Maintenance Contracts: Phone Residence
Tick DD CHQ • Prices of Annual Maintenance Contracts: Phone Residence
Tick DD CHQ
Office box Office box
Plan valid after payment realisation Plan valid after payment realisation
Mobile Mobile
INVERTER RKE25 5,500 4,000 4,550 3,050 2,727 227
DD/CHEQUE NO. DD/CHEQUE DATE DD/CHEQUE NO. DD/CHEQUE DATE

SPLIT - R22 RKE35 6,500 4,750 5,350 3,600 3,218 268 S. No. IDU/ODU Model Serial No. Date of Purchase Quantity Price Total Amount S. No. IDU/ODU Model Serial No. Date of Purchase Quantity Price Total Amount
E-mail E-mail
Please pay in favour of Date Month Year Please pay in favour of Date Month Year
(Cooling only) RKD50 8,500 6,250 7,000 4,750 4,247 354 Daikin Airconditioning India Pvt. Ltd. Daikin Airconditioning India Pvt. Ltd.
1. 1.
NAME OF THE BANK NAME OF THE BANK
RKD60 9,600 7,250 7,925 5,575 4,984 415
2. 2.
RKD71 11,000 8,250 9,075 6,325 5,655 471

3. D. Declaration by applicant 3. D. Declaration by applicant

INVERTER RKS25 6,200 4,650 5,125 3,575 3,196 266
I have read and understood the terms and conditions of the Daikin AMC Plan mentioned elsewhere in this I have read and understood the terms and conditions of the Daikin AMC Plan mentioned elsewhere in this
4. 4.
SPLIT - R410A RKS35 7,550 5,550 6,225 4,225 3,777 315 document and agree to abide by the same. Signature (Customer) Date document and agree to abide by the same. Signature (Customer) Date

(Cooling only) RKS50 9,550 7,000 7,875 5,325 4,761 397 5. 5.

RKS60 11,100 8,250 9,150 6,300 5,632 469
Total E. Payment received by Service Engineer Total E. Payment received by Service Engineer
RKS71 12,700 9,500 10,475 7,275 6,504 542
Engineer Name Engineer Name
VAT/WCT@ VAT/WCT@
INVERTER RXD25 6,000 4,500 4,950 3,450 3,084 257
Authorised Service Authorised Service
SPLIT - R22 RXD35 7,200 5,500 5,950 4,250 3,800 317 Service Tax@ Provider Service Tax@ Provider

(Heat pump) RXD50 9,100 6,750 7,525 5,175 4,626 386 Any Other Taxes (if applicable)@ Any Other Taxes (if applicable)@
RXD60 10,500 7,750 8,675 5,925 5,297 441
Grand Total (Round off) Signature (Receiver) Date Grand Total (Round off) Signature (Receiver) Date
RXD71 12,000 9,000 9,900 6,900 6,169 514

INVERTER RXS25 7,400 5,500 6,100 4,200 3,755 313 Note: AMC acceptance depends upon the operational condition of the units. Hence, all the units are first inspected by Service Engineer before F. To be filled by Daikin Authorised Service Provider Note: AMC acceptance depends upon the operational condition of the units. Hence, all the units are first inspected by Service Engineer before F. To be filled by Daikin Authorised Service Provider

SPLIT - R410A RXS35 9,100 6,750 7,525 5,175 4,626 386

accepting the AMC offer. Declaration by Service Provider: I have inspected the appliance(s) and find it/them to be in good working condition.
accepting the AMC offer. Declaration by Service Provider: I have inspected the appliance(s) and find it/them to be in good working condition.
*RMS-Routine Maintenance Service Inspected
*RMS-Routine Maintenance Service Inspected
(Heat pump) RXS50 11,500 8,500 9,500 6,500 5,811 484 by: Signature Date by: Signature Date

RXS60 13,250 9,750 10,925 7,425 6,638 553

CUSTOMER COPY SERVICE PROVIDER COPY
RXS71 15,250 11,250 12,575 8,575 7,666 639

CUSTOMER COPY SERVICE PROVIDER COPY