ASSIGNMENT 2

“Data Collection and Analysis”

System Simulation and Modeling

Semester 5

February 13th, 2019

Prepared by:
1) Indra Susanto (004 2017 05067)
WA Indra 0812 9896 0737
2) Christian Gunawan (004 2017 05065)
3) Etik Elisa Damayanti (004 2017 05063)
4) Azizah Prima Ghanie (004 2017 05066)
5) Aziz Maulana Ibrahim (004 2017 0506 )

Contribution: Menegrjakan no 1( Indra, Prima, Etik)

Mengerjakan no 3 ( Christian, Aziz)

Industrial Engineering
President University
Jababeka Education Park, Jl. Ki Hajar Dewantara, Kota Jababeka, Cikarang
Baru,Bekasi 17550 – Indonesia
 “Data Collection and Analysis”

CHAPTER 1
INTRODUCTION

1.1. CASE Of THE ASSIGNMENT

QUESTION 1 (Page 167-168)

1. Collecting and Documenting Data For Harrt/s Drive-Through

Restaurant.
This exercise is intended to help you practice sorting through and
organizing data on a service facility. The facility is a fast-food restaurant
called Harry’s Drive-Through and is shown on the next page. Harry’s
Drive-Through caters to two types of customers, walk-in and drive-
through. During peak times, walk-in customers arrive exponentially every
4 minutes and place their order, which is sent to the kitchen. Nonpeak
arrivals occur every 8–10 minutes. Customers wait in a pickup queue
while their orders are filled in the kitchen. Two workers are assigned to
take and deliver orders. Once customers pick up their orders, 60 percent of
the customers stay and eat at a table, while the other 40 percent leave with
their orders. There is seating for 30 people, and the number of people in
each customer party is one

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40 percent of the time, two 30 percent of the time, three 18 percent of the time,
four 10 percent of the time, and five 2 percent of the time. Eating time is normally
distributed with a mean of 15 minutes and a standard deviation of 2 minutes. If a
walk-in customer enters and sees that more than 15 customers are waiting to place
their orders, the customer will balk (that is, leave).
Harry’s is especially popular as a drive-through restaurant. Cars enter at a rate
of 10 per hour during peak times, place their orders, and then pull forward to pick
up their orders. No more than five cars can be in the pickup queue at a time. One
person is dedicated to taking orders. If over seven cars are at the order station,
arriving cars will drive on. The time to take orders is uniformly distributed
between 0.5 minute and 1.2 minutes including payment. Orders take an average of

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 “Data Collection and Analysis”

8.2 minutes to fill with a standard deviation of 1.2 minutes (normal distribution).
These times are the same for both walk-in and drivethrough customers. The
objective of the simulation is to analyze performance during peak periods to
see how long customers spend waiting in line, how long lines become, how
often customers balk (pass by), and what the utilization of the table area is.

QUESTION 2
L 64 (PAGE 463 NO 3)
FITTING STATISTICAL DISTRIBUTIONS TO INPUT DATA
2. The following are the numbers of incoming calls (each hour for 80 successive
hours) to a call center set up for serving customers of a certain Internet service
provider. Use Stat::Fit to analyze the data and fit an appropriate discrete
distribution. What are the parameters of this distribution?

12 12 11 13 12 16 11 10
9 13 14 10 14 9 13 14
12 12 11 13 12 16 11 10
10 8 17 12 10 7 13 11
11 11 12 8 15 14 15 13
9 13 14 10 14 9 13 12
12 12 11 13 12 16 11 10
10 8 17 12 10 7 13 11
11 10 13 10 11 12 14 15
10 8 17 12 10 7 13 10

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 “Data Collection and Analysis”

CHAPTER II
DATA AND ANALYSIS

2.1. Analysis Case 1

Step to gatering data:
1. Determine data requirement:
a. Entitas:
- Walk-in Customer
- Drive Through Customer
- Management
b. Resource:
- Employee
c. Location:
- Kitchen
- Table Area
- Drive through Order
- Drive through Pickup
- Pickup and Order area (Walk in)
2. Identify data source
a. Customer walk in (Group size)
1. 40 %
2. 30%
3. 18%
4. 10%
5. 2%
b. Customer (eating)
1. Mean 15 min
2. Sd = 2 min
c. Customer lebih dari 15 yang antri pergi
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d. Standar devisiasi keduanya 1.2 min

e. Drive through lebih dari 7 pergi
f. Asumsi
1. Group customer memesan pada 1 antrian
2. Karyawan tidak ada istirahat
3. Tidak ada downtime

3. Collecting data

Walk in

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Order+payment
0.5-1.2 min

Customer
datang 10/jam

Drive
through

2.2. Analysis Case 2

o Incoming calls (each hour for 80 successive hours) to a call center set up for
serving customers.
o Use Stat::Fit to analyze the data and fit an appropriate discrete distribution

12 12 11 13 12 16 11 10
9 13 14 10 14 9 13 14
12 12 11 13 12 16 11 10
10 8 17 12 10 7 13 11
11 11 12 8 15 14 15 13
9 13 14 10 14 9 13 12
12 12 11 13 12 16 11 10
10 8 17 12 10 7 13 11
11 10 13 10 11 12 14 15
10 8 17 12 10 7 13 10
Menggunakan Distribution Fitting:

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Distribusi fitting merupakan distribusi peluang untuk data, yang merupakan tugas
penting dalam analisis data statistic. Data yang akan di modelkan dapat terdiri dari pengamatan
suatu peristiwa, seperti deret waktu keuagan, atau mungkin terdiri dari hasil simulasi. Fitting data
umumnya di mulai dengan memilih keluarga distribusi tertentu dan kemudian menemukan nilai
untuk parameter distribusi yang paling cocok dengan data pengamatan.
Seperti halnya ketika kita menentukan nilai interval yang akan kita gunakan di
Sofware Pro Model, awalnya kita menggunakan nilai interval 4, namun tidak memperoleh hasil,
kemudian kita memilih menggunkan nilai interval 6, dengan interval 6 maka di peroleh sebagai
berikut:

Hasil

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Berdasarkan hasil penyelesaian menggunakan aplikasi Stat:Fit (Pro model), dapat

dilihat bahwa grafik tersebut menunjukkan hasil optimum dari distribusi diskrit:

Yaitu dengan memakai pendekatan distribusi Binomial dimana n = 22 dan p = 0,533

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