Sales & Contract Cash Asset Investor Accounting & Customer

Marketing Management Management Management Management Controls Service

Quote Author Bill Return Pool Revenue Customer

Apply for Revise Receive Refurbish Agreement Recognition Service
Credit Restructure Collection Remarket Disburse Adjustments Self Service
Subisidies Terminate Disburse Manage Depreciate Vendor Self
Vendor Investor Multi-GAAP Service
Programs Share Reconcile
Tax
Report

Legend
Other App
Decision? No
Double-Click to Process
Process in
View Process Generates
another
Steps Accounting
Application
Yes
Page 1
 Lease and Finance Management
Representative Sales & Marketing

Signed Marketing Create Pricing

Vendor Sales

Yes
Agreement Agreement?
Program

No

Create
Vendor
Optional
Agreement
Representative
Sales

Sales Create Lease Generate Create Lease

Lead Accept Quote
Opportunity Quote Application
Manager
Credit

Approve Approved
Lease Lease
Application
Application
Customer

Customer
Accepts
Quote

Page 2
 Lease and Finance Management
Contract Management
Vendor
Sales

Vendor
Rep

Program
Agreement
Contract Administrator

Master Lease Terminate Terminated

Contract
Agreement Contract

Accepted
Quote

Signed Author Activate Active Update Modified

Contract Contract
Contract Contract Contract Contract
Approved
Lease
Application

No
Operations
Manager

Change Receive Financial

Yes Generate Approve
Request Change Change? Accept Quote
Quote Quote
Request

Page 3
 Lease and Finance Management
Cash Management
Customer

Receive
Receive Send Received
Restructure Quote
Invoice Payment
Quote

Submit
Restructure
Restructure Quote
Collections Manager

Contract

Identify Resolve Repossess

Follow-up Request Requested
Delinquent Delinquency Asset Repossession
Collections Asset Return
Accounts

Write-Off
Dues
Issue Credit
Memo
Receivables
Manager

Update
Billing Calculate Receive Apply Receipt Updated
Event Send Invoice Account Account
Billing Amount Payments to Invoice
Balance

Pass Through
Payables
Manager

Process
Payment Generate Disburse Disbursed
Request Payables Funds
Disbursement Funds
Invoice

Page 4
 Lease and Finance Management
Asset Management

Repossessed
Asset
Receive Asset
Asset Return
Request

Inspect Asset
Asset Manager

Pass
No Scrap Asset? Yes Scrap Asset
Inspection?

Yes No

Repair Asset
Remarketing Manager

Place Asset in Re-Lease Reduce Asset Asset not

Available
Inventory Asset Quantity

Sell Asset

Page 5
 Lease and Finance Management
Investor Management
Treasurer

Group Record
Active BuyBack Terminate Terminated
Contract Contracts into Investor Agreement
Contract Agreement
Pools Agreement
Receivables
Manager

Billing Send Receive Bill Investor Receive Received

Event Funds
Invoice Payments Stake Investor Stake

Pass Through
Payables
Manager

Disburse
Disbursed
Investor Funds
Share

Page 6
 Lease and Finance Management
Accounting & Controls

ACCOUNTING
TRANSACTIONS

Create Post Journal Contract Management

Transaction Process
Event Journal in in General • Booking
Transactions
Subledger Ledger • Upfront Tax
• Evergreen
• Termination
• Split Asset
Revenue Accrual Create • Rebook
Configure Review
Recognition
Transactions Manual • Renewal
Accounting Accounting
Adjustment • Rollover Billing
• Rollover Credit Memo
Accounting Manager

Yes • Re-Lease
• Re-Lease Billing
• Re-Lease Credit Memo
Accounts Reconcile Adjustment • Balance Write-off
No
Reconciled? Required?
Transactions
Cash Management
• Billing
No • Receipt Application
Yes
• Funding
• Disbursement
Submit Close • Debit Memo
Period • Principal Adjustment
Financial Accounting Closed
Reporting Period
Asset Management
• Asset Disposition

Investor Management
• Investor
Consolidate
Financials
Accounting & Controls
• Accrual
• General Loss Provision
• Specific Loss Provision
Controller

Approved Customer Service

Policies Define Policy
• Credit Memo

Page 7
 Lease and Finance Management
Customer Service

CUSTOMER SERVICE
ACTIVITIES
Request Provide
Receive Research Satisfied EXECUTE TRANSACTION
Customer Service

No No Requested
Transaction? Response
Representative

Request Information Billing Activities

Information
• Make a Payment
• Billing Change
Yes • Apply Payments to Interest
Satisfied
Response • Apply Payments to Principal
Execute • Create Credit Memo
Request Change Update Contract
Request
• Update Asset Location
• Recalculate Upfront Tax
• Add Party
• Update Party
Yes
Asset Insurance
• Capture Claim Information
• Cancel Insurance
Require
Customer Assistance to
Problem REQUEST TRANSACTION
Resolve Issue?
Update Contract
• Update Terms & Conditions
• Change Evergreen Eligibility
No
No Asset Insurance
• Quote Insurance
Customer

Request Contract Change

Receive • Transfer & Assumption
Request Access Satisfied Satisfied
No Yes Requested Response
• Lease Renewal
Transaction? Response?
Information • Convert Interest Type
Information
• Unscheduled Principal
Paydown
Yes • Termination Quote
• Restructure Quote
• Equipment Exchange
Request • Return Asset Notification
Transaction • Asset Update
• Quote Notification
• Invoice Format Change
• Contract Revision

Page 8
 Lease and Finance Management
Sales & Marketing

Vendor Sales Sales

Credit Manager
Representative Representative

Create Pricing Program Create Lease Opportunity Approve Lease Application

Create Vendor Agreement Generate Quote Evaluate Quote

Responsibility
Accept Quote

Create Lease Application

Sales On-Line Sales Lease & Finance

Lease & Finance Lease & Finance Management
Management Management Credit Management
Modules Inventory
3rd Party Financial
Modeling (Ivory
Consulting)

Account Manager Account Manager Credit Analyst

Alternate Roles Marketing Manager Remarketing Sales Risk Manager
Representative Underwriter

Page 9
 Vendor Sales Lease and Finance Management
Representative

Enter Interest
Interest
Pricing
Rates
Estimate
Create Pricing Program

Signed
Agreement Residual
Values
Rate Card Enter Rate Pricing Pricing
Program
Factors Program

Signed Create Create

Agreement
Subsidies Subsidy Pools
Create Vendor Agreement

Create New Enter

Signed Select QA
Agreement Vendor Agreement Select Parties
Validation
Agreement Header

Activate
Define Terms Define Perform Vendor
Vendor Agreement
& Conditions Articles Quality Check
Agreement

Page 10
 Lease and Finance Management
Sales Representative
Create Lease Opportunity

Convert Quick
Unqualified Create Quick
Lead
Optional Quote to
Quote
Estimate

Optional

Create Complete
Qualified Enter Lease Created
Lead
Qualified Lease Opportunity
Opportunity
Prospect Opportunity

Page 11
 Lease and Finance Management
Sales Representative

Select
Created Create Lease
Opportunity
Assets & Add-
Quote Header
Ons

Enter Enter
Pricing Select Enter Fees Financing Additional Enter
Program Subsidies Types & Fees Cost Fees Types & Services
Adjustments Fees
Generate Quote

Use Rate
Cards
Solve for
Payment
Look Up
Solve for
Pricing Marketing Calculate Calculate Pre- Quote Approve Sales
Program
Missing Quote
Plan Rates & Payment Tax Yields Generated Quote
Payment
Factors
Solve for
Yield

Target a Yield

Page 12
 Lease and Finance Management
Sales Representative
Accept Quote

Present
Obtain
Approved Approved Update Quote Accepted
Quote
Customer Quote
Quote to to Accepted
Acceptance
Customer
Create Lease Application

Copy Lease
Quote to Credit
Lease App Management
Generate
Validate Complete Created
Accepted Lease
Quote
Lease Lease Lease
Application Application
Application Application
Select Lease Yields
Update Deal
Application
Details
Template

Page 13
 Lease and Finance Management
Credit Manager

Credit Credit Credit Credit

Management Management Management Management
Created
Route Credit Queue for
Create Credit Assign Credit
Lease Application for Manual
Application Folder Analyst
Scoring Review
Approve Lease Application

Credit Credit
Management Management
Perform Approve Approved
Score Credit Approve Lease
Manual Credit Yes Lease Lease
Risk Application? Application
Review Application

No

Customer Rejected
Reject Lease
Resubmits or Lease
Application Application
Appeals

Page 14
 Lease and Finance Management
Contract Management

Contract
Operations Manager
Administrator

Author Contract Receive Change Request

Activate Contract Generate Quote

Responsibility
Update Contract Approve Quote

Terminate Contract Accept Quote

Master Lease Agreement

Lease & Finance Lease & Finance

Management Management
Service Contracts
Installed Base
Modules Assets
Inventory
Advanced Pricing
3rd Party Financial Modeling
(Ivory Consulting)

Lease Administrator Operations Manager

Service Contracts General Manager
Administrator Asset manager
Portfolio Manager
Returns Coordinator
Alternate Roles End of Lease Specialist
Customer Service Agent
Terminations Agent
Accountant
Portfolio Manager

Page 15
 Lease and Finance Management
Contract Administrator

Create from
Quote
Accepted Lease Sales
Quote
Update Update Associate
Enter Related
Customer Contract Financial
Parties
Create Details Dates Product
Signed
Contract Contract from
Template or
Duplicate

Enter
Enter Billing & Enter Other
Author Contract

Termination
Cash T&Cs T&Cs
Create from T&Cs
Signed
Contract Imported
Contract

Confirm
Configure Enter Asset Contract
Enter Fee Enter Service Payment Activated
Assets Details
Details

Optional
Optional
Service
Contracts
Associate
Select Re- Setup
Adjustments Service
Lease Asset Insurance
Contract
Activate Contract

Review &
Validate Activate Active
Price Contract Approve Contract
Contract Contract
Contract

Optional

Calculate
Upfront Tax

Page 16
 Lease and Finance Management
Operations Manager
Receive Change
Request

Quote
Receive Required for
Change Identify No Update Modified
Request Request Financial Contract
Contract Contract
Change Change?

Yes

Rebook Select Assets

Financial & Quantity to
Change Terminate
Yes
Generate Quote

Vendor Buy- Calculate

Terminate Enter Quote Submit Quote Generated
Out Assets?
No Quote Quote
Details for Approval
Payment

Customer
Buy-Out

Restructure
Contract

Post Receipt Automatically

Approved No
Quote Acceptance? Match Receipt
to Quote
Accept Quote

Yes Accepted
Accept Quote Quote

Approved
Pre-Proceeds
Termination

Page 17
 Lease and Finance Management
Contract Administrator

Early Complete Generate

Accepted Yes Yes Bill Quote Early
Quote Termination? Contract? Billing Termination
Amounts
Adjustments

No No

Split Assets to
Modify
be
Payments
Terminated
Update Contract

Rebook
Contracts

Update Validate
Split Contract Price Contract
Contract Contract

Approved
Update Enter Reason

Split Asset Approve Activate Modified

Contract
Changes Contract

Reverse Canceled
Contract
Contract

Page 18
 Lease and Finance Management
Contract Administrator

Active Initiate Eligible for Update Status Evergreen

Yes
Contract Evergreen? Contract
Termination to Evergreen

No

Early Complete Terminate

Yes
Termination Contract?
Contract
Terminate Contract

No

Customer
Terminate Purchases Yes Sold
Sell Asset Asset
Assets Assets?

No

Vendor
Purchase Yes
Agreement?

No

Returned
Return Assets Asset
Request

Page 19
 Lease and Finance Management
Cash Management

Receivables
Collections Manager Payables Manager
Manager

Calculate Billing Amount Identify Delinquent Accounts Generate Disbursement

Send Invoice Follow-up Collections Process Payable Invoice

Responsibility Receive Payments Request Asset Return Disburse Funds

Apply Receipt to Invoice Submit Restructure Quote

Update Account Balance Issue Credit Memo

Lease & Finance Lease & Finance Lease & Finance

Management Management Management
Oracle Receivables Advnaced Collections Oracle Payables
CRM Foundation
Modules Interaction Center
Receivables
Workflow

Receivables Clerk Collection Agent Cash Manager

Cash Specialist Customer Service Agent
Alternate Roles Terminations Agent Contract Administrator
Remarketing Sales Litigation Agent
Representative

Page 20
 Lease and Finance Management
Receivables Manager

Variable Rate Usage Calculated

Scheduled No No Run Pre- Process Invoice
Billing Contracts? Contracts? Correct Errors
Billing Report Billing Amounts

Yes Yes

Confirm Confirm Usage

Interest Index Counters
Calculate Billing Amount

Updated Updated

Contract Apply Rules? Yes Calculate

Event Amount

eBTax
No
Unscheduled Transaction Apply Invoice Generate
Billing Calculate Tax
Amount Group Rules Invoice

Ad Hoc Billing Enter Amount

Send Invoice

Select
Format Sent
Transmission Send Invoice Invoice
Invoice
Method

Page 21
 Lease and Finance Management
Receivables Manager

Customer Remit Make Make

Payment Mail Payment Payment to Payment to Payment thru
Bank Cust Svce Self-Service
Receive Payments

Check ACH Direct Debit Credit Card

Create
Import Create Auto
Manual
Lockbox Receipt
Receipt

Apply Receipt Use Cash

Yes Application No Apply Receipt
Automatically
Rules? Manually ...
...
Apply Receipt to Invoice

... to Invoice …. to Term ... to On … to

...to Invoice ... to Contract
Lines Quote Account Unapplied

Assess Late Calculate P&I Reduce

Applied
Charge & on Per Diem Receivable Receipt
Interest Loans Balance

Page 22
 Lease and Finance Management
Collections Manager
Identify Delinquent

Collections Collections

Score Cases Identify

Accounts

Sent
Invoice for Delinquent
Delinquency Cases

Collection
Strategy?

Collections Collections Collections

Record Payment
Assign Case Notify Receive Resolved
Promise to Received? Collection
to Agent Customer Payment
Pay
Follow-up Collections

Transfer to
Vendor Cure Transfer to Account in
No No No External
Possible? Litigation? Bankruptcy?
Agency?

Yes Yes Yes Yes

Collections Collections Collections Collections Collections

Request Cure
Process Identify Identify
Quote from Monitor Case
Litigation Bankruptcy Agency
Vendor

Collections
Collections

Negotiate Change
Settlement Agency

Page 23
 Lease and Finance Management
Payables Manager

Payables Payables

Approved Initiate Funds

Scheduled Equipment? Yes Approve
Disbursement Funding Payment Disbursed
Disbursement
Request

No
No

Fees &
Generate Disbursement

Yes Passthrough?
Services?

No Yes

Rent & Passthrough

Residual Sold Event

Unscheduled Ad Hoc Manual

Disbursement
Request Disbursement

Page 24
 Lease and Finance Management
Asset Management

Remarketing
Asset Manager
Manager

Receive Asset Place Asset in Inventory

Inspect Asset Sell Asset

Responsibility
Scrap Asset Re-Lease Asset

Repair Asset Reduce Asset Quantity

Lease & Finance Lease & Finance

Management Management
CRM Foundation CRM Foundation
Payables iStore (optional)
Modules Receivables Order Management
Inventory Receivables
Assets Workflow
Assets
Inventory
Customer Service Agent Sales Representative
Portfolio Manager Remarketing Manager
Customer Service Agent Remarketing Sales
Alternate Roles Accountant Representative
Inspector

Page 25
 Lease and Finance Management
Asset Manager
Receive Asset

Repossessed
Asset Send
Determine Identify
Shipping Update Asset
Identify Asset Asset Return Return
Instructions Location
Asset Return Date Method
Request for Return
Inspect Asset

Record Assign Asset

Assign Repair Asset? No Available
Inspection Disposition to Asset
Inspector
Report Remarketer

Yes
Repair Asset

Create Billing
Repair Asset Item for
Damages

Page 26
 Lease and Finance Management
Remarketing Manager

Update Re-Lease
Used Create No Available for
Asset Quantity On Asset?
Inventory Item Sale
Place Asset in Inventory

Hand

Yes

Available for Asset for

Re-lease
Re-Lease

Order
Management
Create Order
Yes Management
Advanced Marketing Order Order
Pricing Online Management
Sell Asset

Update Identify Custom Order? Process Sold

Asset
List Price Customer Order
iStore

No Create iStore
Order

Page 27
 Lease and Finance Management
Investor Management

Receivables
Treasurer Payables Manager
Manager

Group Contracts into Pools Send Invoice Disburse Investor Share

Record Investor Agreement Receive Payments

BuyBack Contract Bill Investor Stake

Responsibility
Terminate Agreement Receive Investor Stake

Lease & Finance Lease & Finance Lease & Finance

Modules Management Management Management
Oracle Receivables Oracle Payables

Receivables Receivables Clerk Cash Manager

Cash Specialist
Alternate Roles Terminations Agent
Remarketing Sales
Representative

Page 28
 Lease and Finance Management
Treasurer
Group Contracts

Add or
into Pools

Select Select Select Review Pool

Investment Create Pool Primary Term Residual Remove Finalize Pool
Strategy Contract(s) Contents
Cash Flows Cash Flows Contracts
Record Investor Agreement

Signed
Create Define Define Share Define
Add Investor
Investor Investor Investor of Late Disbursement
Agreement and Stake
Agreement Share Charges Terms

Define Activate
Associate Funded
BuyBack Investor Investment
Fees
Terms Agreement

Page 29
 Lease and Finance Management
Treasurer
BuyBack Contract

Calculate
Identify
Request BuyBack Process Available for
BuyBack Contract to Pay Investor Securitization
Amount BuyBack
BuyBack
Payable
Terminate Agreement

Confirm
Select Confirm Dues
Initiate Revenue Terminate Terminated
Termination
Agreement to have been Agreement
Recognition Agreement
Terminate Processed
Complete

Page 30
 Lease and Finance Management
Payables Manager

Activated Select
Investor
Agreement Agreement
Disburse Investor Share

Identify
Streams Sold

Disbursement Confirm
Billing
Basis?
Billing
Calculate
Identify Disburse Disbursed
Investor Funds
Investor Funds
Share

Receipt Confirm
Receipt

Page 31
 Lease and Finance Management
Accounting & Controls

Accounting
Controller
Manager

Process Transactions Define Policy

Accrual Transactions Consolidate Financials

Configure Accounting

Create Journal in Subledger

Responsibility Post Journal in General
Ledger

Review Accounting

Reconcile Transactions

Submit Financial Reporting

Close Accounting Period

Lease & Finance Lease & Finance

Management Management
General Ledger General Ledger
Modules Payables Payables
Receivables Receivables
Assets Assets
SLA SLA

Alternate Roles

Page 32
 Lease and Finance Management
Accounting Manager

Multi-GAAP Setup Define

Approved Yes
Policies Accounting? Secondary Reporting
Ledger Product

No
Define Create Select
Financial Accounting Transaction
Product Template Set Type

Use Formula to Determine

Determine Yes Configure
Number of
Amount? Formulas
JEs
Accounting
Configure

No
Define
Accounting
Templates

Advanced Configure
Yes
Accounting?
SLAM

No
Associate
Use Seeded Configured
Primary Accounting
SLAM
Ledger to OU

Page 33
 Lease and Finance Management
Accounting Manager

Analyze Select Drill-Down to

Accounting Yes View Sub-
Transaction Accounts? Specific Source
Ledger
Review Accounting

Accounts Transactions

No

Analyze Select Select

Yes View Contract
Contracts? Specific Specific
Trial Balance
Contracts Accounts

No
Transactions
Reconcile

Reconcile Setup Generate Adjustment Create

Yes Reconcile Yes
Accounts? Reconciliation Reconciliation Required? Manual
Transactions
Template Report Adjustment

No No
Reporting
Financial
Submit

Post Sub- Sweep Submit

Ledgers to Unaccounted Financial
Ledgers Transactions Reporting
Accounting

Close
Period
Close

Period
Accounting Closed
Period

Page 34
 t
o

Lease and Finance Management

Customer Service

Customer Service
Customer
Representative

Receive Request Access Information

Research Information Request Transaction

Responsibility
Receive Requested
Execute Request
Information
Provide Requested
Information

Lease & Finance Lease & Finance

Management Management
Modules Telesales Lease & Finance
Workflow Management Self-Service

Customer Service Agent

Alternate Roles Collections Agent

Page 35
 Lease and Finance Management
Customer

Access Contact
Customer Customer
Problem Customer Customer Problem
Self-Service Service
Access Information

Request Require Send

Yes Yes
Information? Document?
Document
No

No

Problem Receive
No Query Record Yes Satisfied
Solved? Requested Response
Information Interaction
Information

Authorized to
Change Asset
Change Asset Update Asset
or Contract Yes Yes or Contract
or Contract
Details?
Details? Details
Request Transaction

No

Authorized to
Execute Process
No Yes Financial
Financial
Transaction? Transaction

No

Request
Change
Financial Request
Transaction

Page 36
 Customer Service Lease and Finance Management
Representative

Customer Request Require Send

Yes Yes
Problem Information? Document?
Document

No No

Query Record Charge

Information Interaction Service Fee
Execute Request

Authorized to
Update Asset Update Asset Customer
Yes or Contract Problem No
or Contract
Resolved?
Details? Details

No
Yes

Request Authorized to Process Communicate

Make Yes Satisfied
Financial Financial Resolution to Response
Transaction?
Transaction Transaction Customer

No

Request
Change
Financial Request
Change

Page 37