THE WAVE

Saturday, July 20, 2019

Heart to Heart of the Day

Scott is truly amazing when it comes to assisting his colleagues. He is

always happy to help and brings his own style of delivery that is to the
point but is somehow exactly what you need. He never fails to bring a
Today's Forecast
fit of laughter to our team. Thank goodness he always happens to be CRUISE SHIP TERMINAL
High of 23c and sunny
working when my computer "mysteriously" misbehaves because he Total PAX = 11,408
always knows exactly what the fix is. I feel very fortunate to have a
heartist like Scott on my team.

ARRIVALS 336 OCCUPANCY DV/V1 CLASSIC SILVER GOLD PLATINUM TOTAL LCAH
DEPARTURES 313 92.4% 6 15 4 2 2 23
WATERFRONT Flash Occupancy FAIRMONT GOLD Flash Occupancy

Yesterday 20-Jul 21-Jul 22-Jul Yesterday 20-Jul 21-Jul 22-Jul

Arrivals 152 336 183 237 Arrivals 27 18 10 25
Departures 128 313 292 179 Departures 16 15 26 13
Total Occ 427 450 341 399 Total Occ 42 45 29 41
ADR $453.45 $463.03 $459.31 $429.64 ADR $685.97 $677.09 $639.74 $650.21
Occupied 87.9% 92.4% 69.9% 81.8% Occupied 85.7% 91.8% 59.5% 82.0%
GuestCount 911 964 738 757 GuestCount 90 101 67 82
Out of Order 3 2 1 1
Out of Service 2 2 2 1

SITE ROOMS EVENTS IN HOUSE

TIME ORGANIZER ROOMS/MEETING SPACES GROUP LOCATION
/ / / Toyota Motor Sales U.S.A Inc. Burrard Suite
Sechelt, Seymour, Waterfront
Auto-Owners Insurance Group
Ballroom
Vandekerkhove Primas Wedding Royal Suite, Terrace Room

DAILY GROUP/TOUR SUMMARY

Departure
Block Code Group Name Rooms Escort Bag Pull Departure Departing To
TAUCKRRE29 Tauck RRE (29E) 23 Sara Eglitis 7:30 AM 8:45 AM Victoria
PRIN0720A Royal Princess 28 / IND IND YVR
AOI - Wave 3 Auto Owners Insurance 169 / IND IND YVR
APT FIT Holding Block 9
Rocky Mountaineer 6

Arrivals
Block Code Group Name Rooms Escort Luggage Arrival Guest Arrival Arriving From
DISN0722B Disney Cruise - PRE 19 / IND IND YVR
CRYS0723B Crystal Cruises - PRE 4 / IND IND YVR
07192019_025 2019 Toyota Dealer Incentive Family 16
APTFIT2019 APT FIT Holding Block 28
0719AUTO_002 Auto-Owners Long Trip Incentive-Wave 170
ZROCK2019 Rocky Mountaineer 9
TAUCKRRE29 Tauck 2019 27

F&B
Group Name Tour Director Meeting Space Pax Function Block/PM Time
APTUT15BEV0720 Glenn Hansen Malaspina 40 Breakfast 9041 7:00-8:30
TAUCKRRE29 Sara Eglitis ARC 44 Breakfast IND IND
 Leaders on Duty
EXEC MOD GS FG/CON/RS HSKP F&B BQTS KITCHEN ENG SEC
Miriam Brian Jesi Ashley
IN
Craig Nicola Simon
Tacio Ben George Karly
AM
Julia
Melissa Richard
MID
Yulia
Alex Tim Taka Subir
PM
Bob
NIGHT
Kath Clayton Seyar

WEEKLY PULSE
Enrollment Essentials in Le Club AccorHotels:
① Provides members with benefits and rewards that will enhance their stay and experience with us encouraging them to choose our brands for their future travels
② Encourages direct bookings, limiting/reducing OLTA costs
③ Allows us to collect data on our members to best personalize their stay and offers

OUR VALUES
Respect
We're attentive to the outside world, to other people. We like a blend of cultures. We're proud of our differences. We
view every human being as a valuable addition. We care for the planet.

UPGRADE HEADQUARTERS AMENITY OF THE DAY

Monthly Goal $48,000.00
Cheese and Grapes
LYMTD $31,088.00
MTD $40,973.00 ARC Entertainment
Tess Anderson
Daily Upgrade $2,145.00
6pm – 10pm

COLLEAGUE ANNIVERSARIES COLLEAGUE BIRTHDAYS

Bogdan J. - Bell Services (16yrs)

N/A
Parnian T. - ARC (1yr)

DAILY SMILE

"Strength and growth com only though continous effort and struggle."
- Napoleon Hill

WHAT'S FOR LUNCH? VOICE OF THE GUEST PERFORMANCE - MAY

WFC MTD WFC YTD TARGET VPR

Overall Performance 90.72 90.38 90.4 92.04

Would recommend WFC 78.9 79.2 N/A N/A
Arrival & Check-In 79.8 84.8 N/A N/A
Accommodation 79.8 79.7 N/A N/A
Breakfast 74.6 73.8 N/A N/A
Value for Money 48.7 52.2 N/A N/A