Q-Card 2012

GALILEO Reservation and Ticketing
INDEX
AREA TOPIC PAGE

RESERVATION AIRLINES INFO 8
RESERVATION APIS - ADVANCE PAX INFO SYSTEM - DOCA 10-11
RESERVATION APIS - ADVANCE PAX INFO SYSTEM - DOCO 11-12
RESERVATION APIS - ADVANCE PAX INFO SYSTEM - DOCS 10
RESERVATION APIS - ADVANCE PAX INFO SYSTEM - FOID 12
RESERVATION AVAILABILITY 5-6
RESERVATION BASIC NEED (OTHERS) 4-5
RESERVATION BASSINET 9
RESERVATION COPY PNR 14
RESERVATION DIVIDE BOOKING 13-14
RESERVATION EMAIL ADDRESS 8
RESERVATION ENCODE DECODE 4
RESERVATION END TRANSACTION 7
RESERVATION ETAS - ELECTRONIC TRAVEL AUTHORITY – ONLINE APPLICATIONS 14
RESERVATION EXAMPLE: SUMMARY OF RESERVATION ENTRY 15
RESERVATION GALILEO INFORMATION SYSTEM 5
RESERVATION HELP PAGE 5
RESERVATION ITINERARY FIELD 6-7
RESERVATION ITINERARY REMARKS FIELD 9
RESERVATION LIST BOOKING FUNCTION 14
RESERVATION LOCAL TIME 4
RESERVATION MEAL REQUEST 8-9
RESERVATION MILEAGE MEMBERSHIP 9
RESERVATION MINIMUM CONNECTING TIMES 7
RESERVATION MISCELLANEOUS 9
RESERVATION NAME FIELD 6
RESERVATION NOTEPAD 9
RESERVATION OTHER SERVICE INFORMATION (OSI) 9
RESERVATION PAST DATE BOOKING 14
RESERVATION PHONE FIELD 7
RESERVATION PNR RESERVED SEAT 9
RESERVATION QUEUE 12-13
RESERVATION RECEIVE FIELD 7
RESERVATION REDISPLAY PNR PARTS 8
RESERVATION RETRIEVE BOOKING 8
RESERVATION REVIEW BOOKING FIELD 10
RESERVATION SECONDARY PNR - VIEW AIRLINES PNR 15
RESERVATION SIGN IN 4
RESERVATION TIMATIC 14
RESERVATION TIME LIMIT FIELD 7
RESERVATION TIMETABLE 4
RESERVATION VENDOR REMARKS 10
RESERVATION WHEEL CHAIR 9
FARE CURRENCY 17
GQG_V2_JUL12_SH Page 1
AREA TOPIC
FARE CURRENCY 17
FARE EXAMPLE: FARE - HOW TO USE FR and FDC 21
FARE FARE DISPLAY 17
FARE FARE FILE 19-20
FARE FARE QUOTE - AUTO PRICING 18
FARE FARE QUOTE - BEST BUY - AUTO PRICING 18-19
FARE FARE QUOTE PLANNER 19
FARE FARE QUOTE STATUS CODE 20
FARE FARE RULES 18
FARE FARE SHOPPING - WITH BOOKING 19
FARE FARE SHOPPING - WITHOUT BOOKING 19
FARE PTC 17
FARE RESTORE FILE FARE 20
FARE TAXES 17
TICKETING ELECTRONIC TICKETING 24
TICKETING ETICKET RECORD STATUS 28
TICKETING FIND CHECK DIGIT 25
TICKETING GENERAL PRINTING 25
TICKETING ISSUE TICKET 24
TICKETING ITINERARY MODIFIER UPDATE 25
TICKETING MANUAL FARE BUILD SCREEN 25-27
TICKETING PRINTING LINKAGE 25
TICKETING REDISPLAY FEX SCREEN 27
TICKETING REPRINT SUPPORT DOCUMENT 25
TICKETING REVALIDATE 28
TICKETING TICKET MODIFIER UPDATE 28
TICKETING TICKET QUOTA 23
TICKETING TINS REPORT 24
TICKETING VIEWTRIP ITINERARY 24
TICKETING VOID TICKET 25
GROUP MH GROUP BOOKING STEP 32
GROUP MH ACCESS TO SYSTEM 32
GROUP MH ACTION PERMITTED 31
GROUP MH AMEND GRPF TO UPSELL TO HIGHER FARE 32
GROUP MH DATELINE 31
GROUP MH DIVIDE BOOKING - AFTER INSERT NAME 31
GROUP MH DIVIDE BOOKING - BEFORE INSERT NAME 30
GROUP MH GROUP FARE SEARCH 31
GROUP MH OTHER INFO AND REMARKS 31
GROUP MH RESERVATION / TICKETING PROCEDURE 32
GROUP MH STEP OF BOOKING STATUS 30
GROUP MH TICKETING 30-31
GROUP MH TOUR LEADER 31
GROUP MH UPDATE BOOKING STATUS 32
REFUND REFUND 34-39
GALILEO
FLIGHT
BOOKING
ENTRY
Entry Sign In / Sign Out / Change work area (H/SON)

SON/Z (AA) Sign In
Password:(Enter password) Sign off
SOF Change to work area B
SB Display active work area
OP/W* Your Pseudo City Code (PCC)
Entry Encode (H/ENCODE)

.CE KUALA LUMPUR Encode City/Airport
.AE CATHAY PACIFIC Encode Airline
.LE JAPAN Encode Land (Country)
.EE BOEING Encode Equipment
Entry Decode (H/DECODE)

.CD KUL Decode City/Airport
.AD MH Decode Airline
.LD JP Decode Land
.ED 734 Decode Equipment
Entry Time Table (H/TT)

TTHKGTYO General Schedule Display
TTHKGTYO/JL Specify Schedule Display
TT23FEBHKGLON/BA Specify Date Schedule Display
TTL2 Display details of flight from availability
TTB3 Display details of flight from booking file
TTCX711/8JUL Display details of flight with flight & date
Entry Local Time (H/TIME)

@LTJED Local time for city Jeddah
Entry Date Calculator (H/DATE)

*TAA/20FEB/+90 Add 90 days from 20Feb
*TAA/20FEB/90 Minus 90 days from 20Feb
*TAA/330 Check flight availability in the Galileo system for
330 days from today’s date.
Entry Others
MD Move Down
Page Dn Move Down
MU Move Up
Page Up Move Up
MT Move to the top of a display
MB Move to the bottom of a display
Move down and display the remaining lines of a
MR
display
Ctrl + W Clear active window
Ctrl + S Clear all windows
Ctrl + Y Focalpoint Replay
Ctrl + 3 Move to (activate) window 3
Alt + 2 Redirect response to window 2
Ctrl + U Retrieve unsolicited messages
Alt + F4 Exit Focalpoint
Ctrl + R Unlock the keyboard
Ctrl + Z Zoom active window

Ctrl+ C Copy
Ctrl+ V Paste
Ctrl+ M Month View
Ctrl+ N Notepad
Ctrl+ Q Calculator
Entry Galileo Information System

GG* Main Index
GC*200 Display the content on chapter 200
GC*200/9 Display chapter 200 and page 9
Display page for list airlines contact in other
GC*900
country
GC*444/17 Display training schedule
GC*444/6 Display list of ticketing agents code
GC*444/3 Display local airlines contact
GC*555 Display information on climate chapter
GC*510 Display information on consulate chapter
GC*200 Display information on airline chapter
GC*552 Display information on customs chapter
GC*550 Display information on currency chapter
GP*20 Display page 20 of the current chapter
GC*HKG/40 Check ET fact sheets of airlines
Entry Help page

H/HELP Display Help facility
Display help page for specific function eg. OSI
H/OSI
(max. 4 characters)
H/ET STATUS Display Electronic Ticket Status Codes
H/SSR Display Special Service Requirement
Display direct help for ticketing (using function
H/T.
identifier)
www.asktravelport.com ASK Travelport
Entry Availability (H/AVAIL)

A20NOVHKGSYD*QF Direct Link Availability
A20NOVKULKTM/BG Specify Carrier
A20NOVKULKTM/BG# Flights for specified carrier for the entire journey
A10SEPHKGMNL Basic Availability
A10SEPHKGSFO/UA/CX/SQ Specify Multiple Carriers (max. 3 carriers)
A12DECLAX#SFO# Specify Airport of a multi-airport city
A12DECHKGRIO.LAX.SAO Specify Connecting City (2 cities max)
A10JANHKGLAX.1200 Specify Connecting Time
A10JANHKGLAX.D Direct Flight Only
AM*QF Direct Link Availability (to see more flights)
A* Display more Availability
A5P or A1700 Change Time
A18OCT Change Date
A.1500*KL Change Time and carrier
A13NOV3P Change date/time
A.ORD Specify Connecting City
A# Availability next day
A#*MH Availability next day on MH
A#3 Change to 3 days after previous entry
A#3*MH Change to 3 days after previous entry on MH

A– Availability previous day
A–*MH Availability previous day on MH
A–2 Change to 2 days before previous entry
A–2*MH Change to 2 days before previous entry on MH
AR13SEP*MH Return with alternative date on MH
AR*MH Return same date on MH
A@#2 Display more booking class codes for line 2 in
availability display
A*R Return to the main screen display
*SVCL1 Flight services information from Availability Line 1
for L class
TTL5 Display details of flight on line 5 of an availability
TT Display Schedule from Availability
FDA Display Fare display from Availability or Schedule
A Return to Availability from Schedule
AL2 To change the flight form an AVS display to a NVAS display
Entry Name Field (H/N.)

N.HUSAIN/SANISAHMDM Adult - For FIT fare
N.CHANG/ANNEMS*P-GIT Adult - For GIT fare (group)
N.KOK/NATALIEMS*P-STU18 Adult - For Student
N.ONG/JASONMSTR*P-C10 Child - For FIT fare
SI.P2/CHLD*10MAR01 MUST enter Date of Birth in Service Info
N.CHONG/JEFFREYMSTR*P-E10 Child - For GIT fare (group)
SI.P2/CHLD*10MAR01 MUST enter Date of Birth in Service Info
**Note: Child should not be the first pax
N.I/JI/MICHELLEMISS*12JUN10 Infant
**Note: Infant should not be the first pax**
N.2KONG/NICHOLASMR/FLORAMRS Multiple Name Field
N.THIAN/TERIMS+N.CHAY/REBECCAMISS Separate name items may be input in one entry
if linked by an end item +
N.P4@*P-C10 To add or change PTC (indication after name)
N.P4@*P-STU20 To add or change PTC (indication after name)
N.P2@LEE/JETMR To Add or change (BEFORE END TRANSACTION)
N.P2@ To Delete (BEFORE END TRANSACTION)
Entry Itinerary Field (H/P.)

N1Y2 Sell from availability – with confirm seat
01Y2 Sell from availability – with confirm seat
N1Y2LL To waitlist
N1Y3* To sell same class for connecting flights
N1Y1C2 To sell different class for connecting flight
0MH601Y10DECKULSINNN1 Long sell
0MH601Y10DECKULSINLL1 Long sell – to waitlist
0A or Y Insert ARNK (Arrival not known ARNK)
/3 Insert segment
/3S2 To switch places among segments
0MHOPENYKULSINNO1 Sell OPEN segment – without fictitious date
0MHOPENY12DECKULSINNO1 Sell OPEN segment – with fictitious date (12DEC)
X1 Cancel Segment
X1.3 Cancel segment 1 and 3
@1/29Sep To change segment 1 to 29 Sep
@1/M To change segment 1 to M class
@1/MH282 To change segment 1 to flight Number MH282

@1/29SEP/M/MH282 To change segment 1 to 29Sep, M class with flight
number MH282
@A/2 To change the number of seats booked to 2 for all
segments
/1S4 Rearrange segment. To arrange segment 4 to be
after segment 1
XI Cancel the whole itinerary from booking file
@ALL To update all air segments, SSR items and seat
request with one entry. (This will also remove
items with NO, UC, UN or HX advice codes.
@2HK To update timing change
@2XK To remove HX
Entry Minimum Connecting Times (H/MCT)

@MT Minimum Connecting Times
@MT3–4 Specific segments in an itinerary
DCTFRA-ID Display Connecting Times
DCT Display fill-in format screen to check minimum
connecting times
DCTLHR*BABA Display connecting times at LHR when BA is arrival
and departure carrier
DCTLHR-ID*BABD Display connecting times at LHR for international
connecting with a domestic sector with BA as
arrival carrier and BD as departure carrier
Entry Phone Field (H/P.)

P.KULT*03-21443133 GALILEO TRAVEL/YUS For Travel agent
P.KULB*03-24143144 MISS CRYSTAL For business
P.KULH*03-98701234 MISS SHIKSA For home
P.KULE*JANE—DOE//YAHOO.COM Email (– – for underscore and // for @ sign)
P.1@ KULT*03-21443133 GLORY TRAVEL/MAY To Add or change
P.1@ To Delete
Entry Time Limit Field (H/T.)

T.T* Without date
T.TAU/01FEB With a specific date
T.@TAU/10FEB To Add or change
T.@ To Delete
Entry Receive Field (H/R.)

R.NAJWA Name of person that request booking
R.@LYNETTE To Add or change
R.@ To Delete
Entry End Transaction Field (H/END)

E or ET End
ER End and Retrieve
I Ignore Transaction
IR Ignore and Redisplay
Entry Airline Info (Must insert in booking)

SI.MH*CTCM KUL 0161234567 MIKE TAN Contact number information (CTCM)
SI.MH*CTCE KUL SANISAH.HUSAIN//TRAVELPORT.COM Email address information (CTCE)
SI.MH*CTCE KUL LISA- -ARMANI//YAHOO.COM (– – for underscore and // for @ sign)
SI.1@ MH*CTCM KUL 0161234567 LILY LEONG To Add or change
SI.1@ To Delete
Entry Email Address

MT.TOM-HILL@ACME.COM Add a mail ‘to’ address
MF.TONY.WEST@AGENT.COM Add a mail ‘from’ address
Add or change email comment to first email
MC.1@HAVE A HAPPY HOLIDAY
address.
MT.2@AMY.MOSS@YAHOO.COM Change the 2nd email address
Add or change email comment to first email
MC.1@HAVE A HAPPY HOLIDAY
address.
MT.1@ Delete 1st email address
MC.2@ Delete 2nd email comment
*EM To view the email field
ERM Email and retrieve pnr
EMALL Email (for multiple email address)
Entry Retrieve Booking Field (H/BFR)

*Z12JER By PNR number
*-SMITH/TARA By name
*-G/KUL or *G/group name By Group
*-D* By First Alphabet
Entry Redisplay PNR Parts (H/BFD)

*ALL Display entire PNR
*I Itinerary
*P Phone
*NP Remarks
*NPH To display notepad items with H qualifier
*NPC To display notepad items with C qualifier
*H History
*SD Reserved Seat
*SI Service Information (All SSR and OSI)
*VR Vendor Remarks
*MM Mileage Information
*RI Itinerary Remarks
*VL Vendor Locator (Airline’s RLOC)
*FF Filed Fare
*N.SI.VR Display multiple fields
*RB Displaying the Review Booking Field
Entry Meal Request (H/MEAL)

H/MEAL To view meal codes
SI.VGML To reserve meal for all seg
SI.S1/VGML To reserve meal for specific seg
SI.S1P1/VGML To reserve meal for specific seg and specific
passenger
SI.SPML*NO EGGS To reserve SPECIAL MEAL. Must be followed by
descriptive text (max. 180 characters)
SI.ALL@ To delete ALL meal
SI.S1@ To delete specific meal for the specific segment
Entry WheelChair (H/WHC)

SI.WCHR To request WheelChair (WCHR)
(move cursor after * and insert free text)
SI.WCHR@*SLOW WALKER
SI.2@ BSCT To Add or change
SI.2@ To Delete
Entry Bassinet / Miscellaneous (H/ASSC)

SI.BSCT To request Bassinet (BSCT) *to be request under adult
SI.2@ BSCT To Add or change
SI.2@ To Delete
Entry Pre Reserved Seat (H/SEAT)

SA*S1 (S1 – segment 1) View seat map
SC* Seat characteristics
S.S2/NA Generic request when the airline does not provide
a seat availability map
S.S1/6A To reserve specific seat for specific segment
S.S1/16A-C To reserve a range of seats for a range of
passenger
@ALL To update KK to HK
S.@ To delete all seat request
S.S1@ To delete specific seat
Entry Other Service Information (H/OSI)

SI.MH*PLEASE DAPO SEAT Basic entry (Send message to Airline)
SI.1@MH*PAX CONFIRM TRAVEL To Add or change
SI.2@ To Delete
Entry Mileage Membership (H/MM)

M.MH1234567 Basic entry
M.P1/MH1234567 To enter for a specific passenger
M.P1/MH1234567/NH To accrual for other airlines
M.P1@ MH12345678 To change/amend
M.P1@ To Delete
Entry Itinerary Remarks Field (H/RI.)

RI.S1*ENSURE VISA IS APPLIED Remarks - Associated (with segments related)
RI.PLEASE RECONFIRM ALL ONWARDS JOURNEY Remarks -Unassociated (no segment related)
RI.@S1*ENSURE PASSPORT WITH YOU To change/amend
RI.1-2@ To Delete
RI.1@ To Delete
Entry Notepad Field (H/NP.)

NP.ADVISED PAX TO RECONFIRM FLIGHT Add notepad field
NP.H**PSGR ADVISED THAT HOTEL MUST BE Historical notepad item so that it will be stored in
GUARANTEED WITH CC Booking File history
NP.C**CASH ONLY DO NOT ACCEPT CHEQUES Confidential notepad item so that it may only be
viewed by your branch
NP.2@ADVISED PAX TO RECONFIRM RETURN FLIGHT To change/amend
NP.2@ To Delete
Entry Review Booking Field (Placed on Queue 12)

RB.11NOV*ISSUE HOTEL VOUCHERS To issue hotel vouchers on 11November
RB.11NOV/Q40*CHECK PSGR HAS VISA Place review booking item on queue 40 on 11
November
RB.4@21NOV*ISSUE HOTEL VOUCHERS To change/amend
RB.4@ To Delete
Entry Vendor Remarks Field (H/V.)

*VR Display all incoming and outgoing vendor remarks
*VI Display all incoming vendor remarks
*VO Display all outgoing vendor remarks
V.ASQ*PLEASE ADVISE COST OF KENNEL Send message to Airline vendor SQ
V.2@ ASQ*PLEASE ADVISE COST OF KENNEL FOR CAT To change/amend
V.2@ To Delete
Entry DOCS Advance Passenger Information System (APIS)

• PRIMARY DOCUMENT INFORMATION
SI.P1/SSRDOCSDLHK1/ / / / /12JUL66/M/ /SMITH/JOHN • Secure Flight Data Only
SSR DOCS with the minimum fields allowed
SI.1@ - To cancel SSR item
SI.SSRDOCSBAHK1/P/SG/S12345678/GB/12JUL66/M/23 • Passport Information
OCT15/SMITH/JOHN/RICHARD/H SSR DOCS without passenger name selected
SI.SSRDOCSBAHK1/A/US/1234567/GB/10MAY80/M/10S • Green card information
EP13/WALKER/JOHN/JAMES Note: Document type is A.
SI.P2/SSRDOCSBAHK1/P/SG/S12345888/GB/12JUL10/MI • Infant
/23OCT15/SMITH/JAMES/MARK Passport information
Item: Explanation:
SI. Function identifier
SSR DOCS SSR DOCS (passport data)
DL Delta Airlines
HK1/ Action code HK1 (one passenger) and separator
///// Five slashes to indicate passport details omitted and separator
12JUL66 Date of birth and separator

M/ Male and separator
/ Passport expiry date omitted
SMITH/JOHN Passenger name...Smith, John
Entry DOCA Advance Passenger Information System (APIS)

• ADDRESS INFORMATION
SI.SSRDOCABAHK1/D/GB//SLOUGH/BERKSHIRE/SL14T5 • SSR DOCA
SI.SSRDOCABAHK1/R/DE/234B STRAVINER • SSR DOCA with city omitted
STRASSE//DE/11718
Note: Enter a slash to replace omitted information.

Other data must appear in the correct sequence. SI.1@ - To cancel SSR item
R identifies a residential address.
Item: Explanation:
SSR DOCA SSR DOCA (address information)
BA British Airways
D/ Destination address and separator

GB// Add in the UK and two separators (as the add is omitted)
SLOUGH/ City and separator

BERKSHIRE/ County and separator
SL14T5 Post code (zip)
Entry DOCO Advance Passenger Information System (APIS)

• SECONDARY DOCUMENT INFORMATION
SI.P1/SSRDOCOBAHK1/PARIS FR/V/12345123/LONDON • Visa Information
GB/14MAR05/USA SSR DOCO with passenger name selected
SI.P1/SSRDOCOBAHK1/PARIS FR/V/12345123/LONDON SSR DOCO with passenger name selected with
GB//USA issue date omitted
SI.P2/SSRDOCOBAHK1/PARIS FR/V/12345123/LONDON • INFANT
GB/14MAR05/USA/I SSR DOCO visa information
SI.P2/SSRDOCOBAHK1/PARIS • INFANT
FR/V/12345123//14MAR05/USA/I with place of issue omitted
Item: Explanation:
P1/ Passenger 1 and separator
SSR DOCO SSR DOCO (visa information)
BA British Airways
PARIS FR/ Born in Paris, France

V/ Holds visa and separator
12345123/ Visa number and separator
LONDON GB/ Issued in London and separator
14MAR05/ Issued on 14 March 2005 and separator
USA Valid for travel to the USA

SI.P1/SSRDOCOBAHK1/PARIS FR/K/9891404/PARIS • KNOWN TRAVELLER
FR/14MAR09/US SSR DOCO example
Item: Explanation:
BA British Airways
PARIS FR/ Born in Paris, France

K/ Known traveller and separator
9891404/ Known traveller number and separator
PARIS FR Issued in Paris, France
14MAR09/ Issued on 14 March 2009 and separator
US Valid for travel to the USA

SI.P1/SSRDOCOBAHK1/LONDON • REDRESS NUMBER
GB/R/1542310/LONDON GB/14MAR09/US SSR DOCO example
Item: Explanation:
BA British Airways
LONDON GB/ Born in London

R/ Redress and separator
1542310/ Redress number and separator
LONDON GB/ Registered in London and separator
14MAR09/ Registered on 14 March 2009 and separator
US Valid for travel to the USA
Code: Document type codes:

P Passenger passport
IP Passport card
A Identity card A
C Identity card C
I Identity card I
AC Crew member certificate
F Approved non-standard id document
Note: Document and Identity card types are defined by the issuing country/state.
Code: Gender codes:
M Male
F Female
MI Male infant
FI Female infant
U Undisclosed gender
Entry FOID A FOID is a form of identification that may be

required for airport check in
SI.P3/SSRFOIDYYHK1/PP12345678 Passport
SI.P4/SSRFOIDYYHK1/TN12512345678903 Ticket Number
SI.P1/SSRFOIDYYHK1/CNHJ48JG Record locator/Conf number
SI.P2/SSRFOIDYYHK1/FF/YY*123456789 Frequent flyer card
SI.P1/SSRFOIDYYHK1/CCVI492112345678923 Passenger 1 will use credit card VI as a form of ID
for airport identification
SI.P1/SSRFOIDYYHK1/DLGB12341234 British driving license
SI.P1/SSRFOIDYYHK1/NI55511123A National identity card
SI.P1/SSRFOIDYYHK1/IDXXYY111555555 Locally defined ID
SI.P1-43/SSRFOIDAFHK43/IDGRPDK3B7N45 FOID required by Air France for groups in Galileo
Entry Queue (H/Q)

QCT/ALL To access all queues
P–QCA Print Queue Count for all queues
Q/1 Access Queue 1
QR Remove booking from Queue
QXI Off Queue

QEB/50 Place PNR on queue
QEB/ZXX Queue PNR to consolidator (Queue to other Tktg
Agent)
I Ignore the current Booking File
Note: If you ignore transaction in error, enter QP
to return to the previous Booking File.
QENDON Turn on end of queue maker
QENDOFF Turn off end of queue marker
QPB* Display entire Queue name table
QCA Count all Queues
QPB@75HARITH Change Q name
QLD/30 List all names in Queue 30
QLD/50/T List all names in Queue 50 with date and time
stamp
QPRINT/B/48 Print all booking files in Queue 48
QSORT99/98 Sort all items from the first specified booking file
Queue of own city to the second specified booking
file Queue of own city in date order of the first
active booking file segment
QF/45+32 Forward BFs from Q45 to Q32
QFREE Clear pnr i
Q/0 URGENT QUEUE
Q/1 GENERAL QUEUE
Q/2 SEATING REPLIES
Q/3 SYNCHRONISATION ADV
Q/4 PAST DATE QUICK
Q/7 RQR FOLLOW UP
Q/8 TOD FOLLOW UP
Q/9 TICKET REVIEW TAW
Q/10 TICKET REVIEW TAU
Q/11 FARES
Q/12 REVIEW BOOKING FILE
Q/14 AUTO TICKET REJECT
Q/15 GROUPS ADVICE
Q/16 VENDOR REMARKS
Q/17 WAITLIST KL
Q/18 URGENT KK
Q/19 GENERAL KK
Q/20 UNABLE US UU
Q/21 UNABLE TO CONFIRM
Q/22 TIME CHANGED
Q/23 HX NOTIFICATION
Q/24 AUX SERVICE ADVICE
Q/25 SERVICE INFO ADVICE
Entry Divide Booking File (H/DIVIDE)

*ABC123 Step 1
DP1 (divide Pax 1) Step 2
R.PAX Step 3
F Step 4
R.PAX Step 5
ER Step 6
IR Step 7
Entry Copy PNR (H/RE)

*ABC123 Step 1
R.PAX Step 2
Step 3 – some cases this step need to do two times
RESALL • Copy itinerary only
REALL • Copy pax details only
REALLSALL • Copy pax and itinerary details (Copy from HX
pnr)
Complete P.R.I.N.T Step 3
ER Step 4
Entry List Booking Function (H/LD)

LD/ALL/28DEC–D List All Booking Files with Segment Date with
Output on screen
LD/ALL/28DEC–Q/99 List All Booking Files with Segment Date with
output to specific Queue Number
LD/ALL/28DEC–Q/60 Retrieve all Booking Files with a segment date of
28DEC; output is to Q/60
LDT/ALL/28DEC–D Retrieve all Booking Files with a segment date
28DEC; output is to printer
Entry Past Date Booking (H/PDQ)
Booking stays 24hrs after flown
PQ/R-LX34FL Request by reference
PQ/10JUL08-WILLIAM/AMR Request by departure, date and name
PQ/10JUL08-20AUG08-WILLIAM/AMR Request by date range
Q/1*CPD Retrieve booking after requested
Type in the word ‘CONFIRM’ CONFIRM
Entry TIMATIC (H/TI)

TI– Display TIMATIC menu
TI–MV Display FIF for visa information
TI–MH Display FIF for health information
TI–MA Display FIF for health and visa information
TI–MF Display FIF for full text information
TI–MC Display country information display
TI–ML Display country partial name
TI–MG Display group lists
Entry ETAS (H/ETAS)

TIETAR ETA request for application screen
TIETAG ETA second screen for passport details
TIETAQ ETA enquiry screen
TIETAH ETA history screen
TIETAC ETA check-in
TIETAS ETA Index
TIETAS1 Display paragraph 1 of ETA index
GC*506 ETA information
http://www.immi.gov.au/ Australian Government website
http://www.immi.gov.au/managing-australias- ETAS manual
borders/border-security/air/eta/manual/
Entry Secondary PNR

@@MH/VIEWPNR To view MH secondary PNR
@@SQ/VIEWPNR To view SQ secondary PNR
@@CI/VIEWPNR To view CI secondary PNR
@@BR/VIEWPNR To view BR secondary PNR
@@MU/VIEWPNR To view MU secondary PNR
@@CZ/VIEWPNR To view CZ secondary PNR
@@CA/VIEWPNR To view CA secondary PNR
@@AI/VIEWPNR To view AI secondary PNR
@@1G or I (enter) To access back to Galileo
Entry MH Access to System
@@MH/VIEWPNR ViewPNR direct access
*c12345 (Malaysia Airlines Vendor Locator) Direct MH booking file
Useful Entries
PN • Move down
PB • Move back to top
RTN • Display Names in group booking
RTOSI “or” RTSSR • Display other service information
RTRMK • Display remark for split PNR info
Entry RTSSR to view and ensure the SSR TKNE captured Important Note
for all passengers and segments After Ticketed, please view the MH Booking File
using ViewPNR.
Summary – Mandatory Fields

Name N.WONG/MEILINGMS
Phone - Agent P. KULT*03-21196000/NEWAGE TRAVEL/MANDY
Phone - Pax P.KULB*019 231 6781 MS WONG
Time Limit T.T*
Receive R.PAX
Summary – Optional Fields

Meal SI.VGML
Remarks Itinerary RI.S1*HAVE ADVISED MS WONG TO VERIFY
PSPT EXPIRE DATE
Notepad NP.PAX WILL BE PAYING BY CREDIT CARD CHRG
3PCT
Mileage M.MH236901
GALILEO
FARE
ENTRIES
Entry Currency Display

FBT* Display Currency Table
FBT*MY Display By Country Code
FZS*MY Display list of BSR against MYR
FZSHKD Display BSR for specified currency
FZSEUR10.00MYR Convert a currency with current BSR
FZIMYR Display ROE
Entry Taxes Display

FTAX-MALAYSIA Display Taxes by Country Name
FTAX-MY Display Taxes by Country Code
FTAX*PFC-LAX Display PFC (passenger facility charge)
PTC Description
ADT Adult
CNN Accompanied Child
GIT Adult Group Travel
ENN Group inclusive tour child
INF Infant without seat
SRC Senior Citizen
STU Student
ADT Adult
CNN Accompanied Child
Entry Fare Display (H/FD)

FDKULBKK Fare display
FDKULBKK20AUG/MH Fare display by date and airline
FDKULSIN10JUN/MH/A Fare display with total fare and estimate tax
FDKULBKK20AUG/MH/SQ/BA Fare display by date and few airlines
FDKULBKK20AUG/MH:USD Fare display by date in USD currency
FDKULSYD10JUL/MH*CNN Fare display for child
FDKULSYD10JUL/MH*INF Fare display for infant
FDKULBKK10AUG/MH*GIT Display GV fares ADULT
FDKULBKK10AUG/MH*ENN Display GV fares CHILD
FDKULMEL01DEC/MH*STU Fare display for student
FDKULLON10DEC/MH – M Fare Display for specific carrier and booking class
FDKULLON10AUG/MH:NUC Fare Display in NUC amount
FDKULLON10AUG/MH/2 Fare Display for round trip in ½ round NUC amount
FDKULLON10DEC/MH-OW Fare Display for one way only
FDKULLON10DEC/MH-RT Fare Display for return only
FDKULKUL10AUG/SQ-RTW Fare Display for round the world
FDKULHKG10AUG/MH-PRI-SHE99 Fare Display for private fare with account code
Eg : SHE99 as account code
FDKULHKG10JUN/MH@C Fare Display for business class cabin
FDKULHKG10JUN10/MH Fare Display for past date fare
eg : Fare for departure on 10JUN10
FDKULHKG10JUN10/MH.T02MAY10 Fare display for past ticketing date
eg :fare for departure 10Jun10 but
ticketed on 02 May 10
FD* Redisplay fare display
FDB Display fares for reverse direction
FU* Display Unsaleable Fares
Note: FD redisplays the active fare display
Entry Fare Rules (H/FN)

FN*1/ALL Display Fare Notes (rules)
n = fare line no.
FN*2 Display Fare Notes chapter for line number 2
FN*2/16 Display Fare Notes for line number 2, chapter 16
FNS1*ALL DISPLAY RULES –PRICE WIZ PNR
FN* Redisplay last accessed note display
AV2 Pull fare from line 2 into availability
FR*1 Display Fare Routing
n = fare line no. Fare with ‘R’ indicator
FDC*1//MH To determine booking class
1 = fare line no. From fare display
MH = carrier code
FH Footnotes Display
FM*1 Display MPM and surcharge bands, line 1 (will also
show half of RT fares)
FL/KULSINDELBOM Display Accumulated Mileage Display
Entry Fare Quote – Auto Pricing (H/FQ)

FQCMH Pricing with plating carrier
*NTD1/D View Net ticket data exist
FQCMH-SHE99 Pricing with corporate fare
SHE99 is the account code
FQA/CMH Pricing for alternative fares
FQCMH/P1/S2/ET To specify Eticket when system prompt paper tkt
FQBACMH Alternative fare with or without seat
FQS1.3–5/CCX With Segment Select
FQP1.3/CMH With Name/Passenger Select
FQ@YEE17/CCX With Fare Basis and plating carrier
FQCMH/P1/ACC With Child only
FQCMH/P2 With Pax 2
FQX2 Connection override
FQCMH/TE-00 To get tax
FQO3 Stopover
FQT Quote a booking file using today as the booking
date
FQ*T Book itin and get fare
FQL Display fare quote ladder (1st fare quote) (IFQ
only)
FQ* Redisplay fare quote (summary format)
FQN1 Display component after FQC entry
FQN
then FN1 View a fare rule for a specific fare component from
then FN1/ALL a fare quote. (International FQ only)
or FNS1
FQN* Redisplay fare components
F*Q Display fare quote field (linear format) when fare
cannot be filed or from alternate fare quote
Entry Fare Quote Best Buy – Auto Pricing (H/FQBB)

FQBB/CMH Fare Best Buy with MH as carrier
FQBB++-PREMF Fare Best Buy Premium First Class
FQBB++-FIRST Fare Best Buy First Class
FQBB++-BUSNS Fare Best Buy Business Class
FQBB++-PREME Fare Best Buy Premium Economy

FQBB++-ECON Fare Best Buy Economy (Includes economy fare
type such as excursion/special/promotion etc)
Entry Fare Shopping – Without Booking (H/FS)

FSLON10JANDXB One way journey
FSLON10JANDXB20JANLON Round trip journey
FSBKK11JUNHKG17JUNSIN20JUNTYO25JUNBKK Circle trip journey
FSKUL10OCTHKG13OCTTPE15OCTNRT20OCTKUL Multiple stopover points
FSKUL10DECBKK15DECKUL Fares WITH penalty
FSKUL10DECBKK15DECKUL+PE00 Fares WITH NO penalty
FSKUL10DECBKK15DECKUL+*C10 Passenger type code
FSKUL10SEPHKG15SEPKUL+:P Private Fares Only
FS2LON20DECJKT For TWO passengers
FSKUL10SEPHKG15SEPKUL++-FIRST For FIRST class
FSKUL10SEPHKG15SEPKUL++-BUSNS For BUSINESS class
FSLON10JANDXB--AUH20JANLON Fares with SURFACE sector
FSK1 Book pricing Option 1
*FS2 Display the fare construction for Option 2
FQN3 Display fare notes for Option 3
FSOF3 Display additional fees for option 3
MORE*2 Retrieve additional itinerary additional options for
pricing Option 2
FSMORE View additional screens of both pricing and
itinerary options – if applicable
FS- Move back to the previous group
FS* Re-display the results screen
Entry Fare Shopping – With Booking (H/FSBF)
FSA Display options regardless of availability
FSALL Shop all segments including waitlist and
unconfirmed
Entry Fare Quote Planner (H/FQP)

FQPKULBKKKUL Basic Entry
FQP*1 To display fare details
1 = fare line no.
FQPKULBKKKUL+MH With carrier – one carrier
FQPKUL+TGBKK+MHKUL With carrier – multiple carriers
FQPKULBKK--HKTKUL With surface break
FQPKULX-SINHKG With ‘X’ in a point (no stopover)
FQPKULBKK*C09@Y For CHILD fare
C09 – age
Y – fare basis from fare display
Entry Fare File

*FF Display a summary of all filed fares
*FF1 Display detailed linear fare construction for fare 1
FBI Ignore all manual fares in the current session
FX1 Cancel filed fare 1
*HFF Display historical file fare
FX2P1 Cancel passenger from specific filed fare
FXALL Cancel all filed fares
*FF2–4 Display detailed linear fare construction for fares 2
through 4
*FF1.3 Display detailed linear fare construction for fares 1

and 3
*FFALL Display detailed linear fare construction for all
fares
*FFALL/T Display taxes only for all filed fares for all
passengers
*FFP3 Display detailed linear fare construction for all
fares for passenger 3
*FF2–4/P3 Display detailed linear fare construction for fares 2
through 4 for passenger 3
Explanation Fare quote status code

A Airline private fare (PFII).
C Computer generated.
G Guaranteed fare.
Agency private fare. Only where a published fare
P is marked-up or marked-down using the Agency
Private Fares GUI.
Entry Restore File Fare

FF1@R Restore File Fare 1
FF1P2@R Restore File Fare 1 for Passenger 1
GALILEO
TICKETING
ENTRIES
Entry Ticket Modifier Update (H/TMU)

TMU1FINVAGT Form Of Payment - INVAGT
TMU1FCCGRGOM123456 65432 0101*A1234 Form of Payment - GOM WARRANT
*A1234 is mandatory 6 characters warrant number
8 characters debtor’s code (known as Pukal)
4 characters object code (known as Jenis)
(separated with a spacing)
TMU1F37XXXXXXXXXXXX*D0910 Form Of Payment – CREDIT CARD
*there are times when Approval Code is required
(37XXX – credit card no.)
TMU1F37XXXXXXXXXXXX*D0910*A1234 (0910 – expiry date)
(1234 – approval code) if needed
TMU1F37XXXXXXXXXXXX*D0910/ASF1000 ASF amount is;
– Actual Selling Fare / fare paid to BSP / gross fare
–fare without tax (1000 – amount)
*NTD1/D
To view Net ticket data exist
When to use this entry:

1.when payment creditcard / government warrant
2.pricing with Net Ticket Data
3.agent comm is applicable in pricing Net ticket
data. Don’t need enter agent comm in TMU
In situation that agent comm is not applicable in

pricing Net Ticket data, we need to reset the
pricing Net Ticket Data;
1. Open fare build : *FB1
2. Edit fare basis: FBUFB/YEE30 (copy same fare
basis)
3. FBF, R.xx, ER
4. TMU with applicable agent comm: TMU1/Z5
TMU1F@ To change / delete
TMU1Z5 (5 commission value) Commission
TMU1Z@3 To change / delete
TMU1EBVALID ON MH ONLY*EBMH OPT FLT ONLY Endorsement
– max 29 characters each line
– max 2 lines
TMU1EB@NONREFUND To change / delete
TMU1NFMYR1000 Net Fare
TMU1NFMYR1 Net Fare MYR0
TMU1/IT*PC To suppress fare, IT*PC should be added to the
ticket modifier
TMU1/FMR Updating multiple form of payment
TMU1TC123ABC Tour Code (TC)
TMU1NFMYR1000 Tour Code (NF)
TMU1TC@GY2468 To change / delete
TMU1FINVAGT/CSQ/Z0/NFSGD600.00/AI-12AB– Combine all in a Single Entry

12AB/EBREFUND SUBJ TO PLTY * EBNON ENDO NON
REROUTE
TMU1/FEX2329900827066 Reissue
TMU1/FEX2329900827066/NAME.SMITH.JOHNMR Reissue with NAME. modifier
Entry Issue Ticket

TKPDTDAD To print TICKET and MIR only-send acct data
TKPDTD To print TICKETS only – no acct data
TKP To print tickets, long itinerary and MIR
TKPDTDID To print TICKET and itinerary
TKPDID To print long ITINERARY only-no tkt/no acct data
TKPDAD To push ticket data to MIR – back ofc system
TKP1DTD To issue ticket for filed fare number 1
TKP1P2/DTD To issue ticket for passenger 2 only of the filed fare number 1
Entry VIEWTRIP ITINERARY

NP.VIEWTRIPNET Suppresses Fare (IT is shown). Tax breakdown,
Fare Basis, Baggage Allowance, Form of Payment
and Endorsements are shown
NP.VIEWTRIPITIN Suppresses Fare, Tax Breakdown, Form of Payment
and Endorsements
NP.VIEWTRIPWARSAW Shows standard receipt with Warsaw Convention
conditions of contract
www.viewtrip.com Viewtrip Itineraries can be accessed via the
website
Entry Electronic Ticketing

Display ET record (without PNR)
*TE/0161234567890 • by ticket number
*TE/UA/15JAN11FF00016050 • by frequent flyer number
*TE/UA/15JAN11CC376334567890120–WONG • by credit card number
*TE/UA/16JAN11P28600777–SANDY • by telephone number
*TEH Display Electronic Ticket record history
TSD01612345678901 Reprint ET
CGET Display Electronic Ticket Airlines
DT/IAT/DISMH Display interline E-ticket agreement with plating
carrier – MH
Entry TINS Report (H/TINS)

HMPR Display TINS Report
HMPR/D Help Me Payment Report Domestic Tickets only
HMPR/I Help Me Payment Report International Tickets only
HMPR/25MAR Display TINS Report with specific date
HMPR*E Display Enhanced TINS report
HMPR*E/ Enhanced TINS report Fill-in-Format
HMPR/1APR-19APR/VOID Display TINS Report for VOID
HMPR/REF/02APR-28APR Display TINS Report for REFUND
HMPR*E/10DEC Diplay Enhanced TINS report for specific Date
HMPP/01MAR-31MAR Display TINS report by date range
Entry HELP ME TICKET QUOTA (HMTQ/D)

HMTQ/D Ensure there is enough ticket quota for ticketing
HMTN/D Help Me Ticket Numbers / Display
HMSD Display agency ticket stock record
HMPS Display the Summary Activity Report for own office
HMPS/P Display the Summary Activity Report for the
previous period
Entry General Printing (H/PRINT)

P–*ALL PNR printing
P–*N.I.P.VL Specify Booking Data
(Name, Itinerary, Phone, Vendor Locator)
TMU1/GRC To print pax receipt when setting shows ‘ N’ in
HMET
Entry Printing Linkage (H/FBR)

HMLD Display printer status (How’s My Line Doing)
HMET Display ET support document print table
HMOM123456–U (123456 = printer Address) Change printer status to up
HQC123456 Count image in printer buffer
HQX123456 Cancel image in printer buffer
HQS123456 Restart printer
Entry Itinerary Modifier Update (H/IMU)

IMU Enhanced itin modifiers
IMUS S – for Segment
IMUP P – for passenger
IMUP3 Print itinerary for specifying passenger
IMUS2 Print itinerary for Segment 2
IMUII Print individual passengers’ itineraries
IMUD* Display all stored Enhanced Itinerary Modifiers
IMUS1.3 Print itinerary for specifying segments
IMU@ Delete all Enhanced Itinerary Modifiers (IMUs)
IMUP@/S@ Delete segment or passenger specify
To print new IMU: Step:
1. IMU@ 1. IMUS 1.3
2. IMUS1.4 2. R.xx
3. R.xx 3. ER
4. ER 4. TKPDID
5. TKPDID
Entry Void Ticket

TRV/ 12599005051832 Ticket Voiding (must be done within same day)
TRV/ 12599005051832-124 Ticket Voiding (Conjunction ticket)
Entry Reprint support document

TSD2321234567890 (with check digit) Reprint
Entry Find Check Digit

XX2322321234567890/7 Finding check digit
Entry MANUAL FARE BUILD SCREEN (FBC)

FBCCMH For all passengers all segments
FBCCMH/P1.3*C08 For passengers 1 & 3 aged 8 / all segments
FBCCMH/S1.2.4 For all passengers & segments 1, 2 & 4
FBCCMH/P1/S1-2 For passengers 1 / segments 1 & 2
FBUX3/X Stopover / Transit
(indicate transit in segment 3)
FBUX3/O
(indicate stopover in segment 3)
FBUFB/YEE30 Fare Basis
(update for all segments)
FBUFB/YRT
FBUFB1.4/YRT+FB2.3/Y
(for different fare basis for segments)
FBUTD/CH25 Ticket Designator
(child discount)
FBUNVB/18JUN11 Not Valid Before
FBUNVA/20AUG11 Not Valid After
FBUNVA3.4/20AUG11
(update NVA for segments 3 & 4)
FBUBG/20K Baggage
FBUBG/1PC Note:
For no baggage allowance: NIL
If CHK shows in baggage allowance filed, please be
reminded to check
with airline prior to issue ticket.
FBUFARE/MYR1682 Fare
FBUFARE/USD1322.00 Note:
(for fare in foreign currency) Decimal must be included if the currency comes
with decimal places
Once the FARE has been completed, the same
currency code automatically
appears in the TAX and TTL areas.
FBUEQ/MYR5230 Equivalent
Only be used when FARE is in foreign currency, EQ

to be updated in MYR amount
When an equivalent amount is entered, the
currency code for TAX and TTL is
automatically changed to that of the EQ field.
FBUROE/3.11291 Rate of Exchange
FBUTAX1/51MY+TAX2/59HK+TAX3/178YQ Tax
FBUTAX1/36XF Passenger Facility Charge (PFC) updated as XF
FBUPFC/SFO4.50
FBUTAX1/26ZP Zip Tax updated as ZP
FBUTB1/ZPSEA3.20 Both of XF and ZP are added to fare construction

line after END ROE
FBUPFC/ Remove all PFC city information
- System will give error:
INCOMPLETE PFC INFORMATION EXISTS
FBUTB1/ Remove all ZP city information
**if there is additional ZP tax, no need FBUTB1/
*FBTAX As the fare build screen shows 8 tax boxes only, to
display all tax boxes

FBUTTL/ Total
System will calculate the sum of fare and taxes

automatically.
FBUFC/KUL KE SEL Q73.24M1000.02 KE Fare Construction
Q73.24M1000.02 NUC 2146.52
Note:
Up to 240 characters could be updated in fare
construction. Please note that
only * - . / are those symbols that are able to
update in fare construction.
FBUEB/VALID ON FLIGHT DATE SHOWN/NON ENDO Endorsement Box
Note:
3 lines of endorsement box with 29 characters
each could be updated in this
endorsement box.
Normally, this endorsement is generated by

system if airline has loaded
information in fare rules.
System will print endorsement in separate line if it

is over 29 characters or /
can be used to indicate the endorsement to be
printed in separate line.
FBUFB/YEE30+NVB2/10JUN11+NVA/28JUN11+BG/20K one string of entry to complete the entry for more
than one identifier, using a “+”
*FB Re-Display manual fare build screen
*FB1 Open the fare file 1 to edit
FBF Finalize and file the individual pax in the manual
fare
FBFALL Finalize and file the pax in the manual fare
Entry Redisplay FEX screen

*EX1/1 Redisplay FEX screen Filed Fare 1 & Pax 1
*EX2/2 Redisplay FEX screen Filed Fare 2 & Pax 2
*MR1/1 Redisplay FMR screen Filed Fare 1 & Pax 1
*MR1/2 Filed fare 1, passenger 2
Entry Revalidate *subject to airlines approval

TKRETS1/TN1259900542415/C1 The revalidation
TKRETS2/TN1259900542415/C1/NVB02DEC07/NVA02D Validity dates
EC07
TKRETS2/TNIN1259900281382/C2 Infant tickets can be revalidated
E-Ticket Record Status Definition

OPEN Open for use, not yet used.
ARPT Under airport control - the operating carrier has
secured the ET coupon prior to the scheduled
departure.
UNVL The validating carrier has determined that the
coupon can no longer be used. You must either
reissue or refund the ticket.
CKIN The passenger has checked in for the flight.
LFTD The passenger has boarded the aircraft.
SUSP The validating carrier has restricted the use of the
flight coupon to avoid fraudulent use.
EXCH The value of the ET coupon has been used as
payment for a new transaction.
FLWN The flight has been completed.
USED
RFND The e-ticket record has been refunded.
VOID The e-ticket record has been voided.
CLSD The validating carrier has determined that the
coupon can no longer be used, and cannot be
reissued or refunded.
REMV The validating carrier has removed e-ticketing data
from their system when the ticket has been fully
used.
PRTD Ticket reprinted at the airport or the airline has
issued a paper ticket to replace the e-ticket.
REFUND TAXES ONLY The validating carrier has determined that the
coupon is no longer available for use as ticketed.
GALILEO
GROUP
MH
GIT = INCENTIVE GROUP

GRP = PUBLIC FARE
Entry MH Group Booking Step

• A10OCTKULJED*MH 1.Book segment
• N16G1
“or”
• 0MH72G10JULKULHKGNN16
2.Group Booking Header
N.G/16KUL/AD/OT/GALILEO TRAVEL/PTY AD - Ad-Hoc group
N.G/16KUL/SR/OT/GALILEO TRAVEL/PTY SR - Series Group
N.G/30KUL/AD/IN/MI/GALILEO TRAVEL/PTY IN - Incentive Group (MH Group Migration)
N.G/@ To change Header Field
P.KULT*03 21443133/GALILEO/SAN 3.Phone Field
SI.SSRGRPFMH MYR800 4.Group fare info
T.T* 5.Ticketing Field
R.ANNE 6.Received from
ER 7.End Transaction
8.Name Field
N.WONG/CHONGHANMR*P-GIT Adult Group
N.WONG/LEEHAMISS*P-E09 Child Group
SI.P2/CHLD*10MAR01 MUST enter Date of Birth in Service Info (for child)
N.I/JI/MICHELLEMISS*12JUN10 Infant
N.TOURLEADER/A When Tour leader not finalised
N.TOURLEADER/B Maximum of two tourleader
*N Displaying passenger names
N.P1-25@*P-GIT To add or change PTC (indication after name)
Entry MH Step of Status

PN Agent request
UU Acknowledged by Airlines
@ALL Update status with this entry
R.UD
ER
HL Status updated
KL or KK Confirm by Airlines
@ALL Update status with this entry
R.UD
ER
HK Status confirm
Entry MH Ticketing
FQCMH*GIT Auto quote fare (before enter header)
F*Q View fare and taxes
FQCMH/P3*C10/ACC/@GV10RT Auto Quote child fare
FQCMH/P3/ACCGIT/@FARE BASIS Auto Quote child fare
FQCMH/P1-20*GIT.21*E09/ACCGIT Auto Quote child fare
FQCMH/P15*E09/ACCGIT Auto Quote child fare
*Fare are subject on how airlines file in their fares, need to explore more than one entry if can’t get the
normal way
Tour code given by airline

TMU1TCRPT-01 Example: RPT/01
Applicable Tax Tax
Applicable Fare Fare
VALID ON MH ONLY. GIT. Endorsement Box
VALID ON FLIGHT DATE SHOWN
TMU1/FINVAGT/Z0 Prepare for ticketing frame
R.XX +ER Received and End Transaction
Entry MH Tour leader

SI.MH*TOUR LEADER A SHOULD READ AS Update Tourleader name and inform Helpdesk
ZAINI/ABUYAZIDMR
YCG50 50% Rebate - Fare Basis
Applicable Fare after less 50% 50% Rebate – Fare Manual
FQCMH/P1*GIT*RP100/@GV10RTMY 50% Rebate – Auto Fare Quote
YCG00 100% Rebate - Fare Basis
FBUFARE/MYR0 100% Rebate – Fare Manual
FQCMH/P1*GIT*RP100/@GV10RTMY 100% Rebate – Auto Fare Quote
VALID ON MH ONLY. 2321234567890-906. Endorsement Box
GIT VALID ON FLIGHT DATE SHOWN
Applicable Tax Tax
Tour code given by airline
TMU3 TC TG50-XV Example: TG50/XV
TMU3 TC TG00-XXD Example: TG00/XXD
Entry MH Other info and remarks

SI.MH*GROUP BOOKING Remarks for airline info
SI.MH*SWOP B12334 Remarks for SWOP pnr due name error
SI.MH*CTCM KUL 0161234567 Contact number information (CTCM)
SI.MH*CTCE KUL SANISAH.HUSAIN//TRAVELPORT.COM Email address information (CTCE)
SI.MH*CTCE KUL LISA- -ARMANI//YAHOO.COM (– – for underscore and // for @ sign)
SI.1@ To change/amend
SI.MH*TCP B12334 Remarks for TCP pnr due split pax
Entry MH Amend GRPF to Upsell To Higher Fare

SI.1@ 1.Delete old GRPF first
R.ANNE 2. Received from
ER 3. End Transaction
SI.SSRGRPFMH MYR900 4.Enter new GRPF
Entry MH Divide Booking before Insert Name

DG/10 1. Number of Seats to be divided, eg 10 seats
F 3. End Transaction
Entry MH Divide Booking after Passenger Name Insert
DP2.4.6 1. Names to be divided, eg Name No 2, 4 and 6
F 3. End Transaction
Entry MH Search fare for group

FD12FEBKULBJS/MH*CNN “or” Fare display for CHILD group fare
FD12FEBKULBJS/MH*ENN “or”
FD12FEBKULBJS/MH*GNN
FD12FEBKULBJS/MH*GIT Fare display for ADULT group fare
Entry MH Update booking status

@ALL Booking status PN (change to UU)
@ALL Booking status from UU (change to HL)
@ALL Booking status from HL (change to KL or KK)
@ALL Booking status from KL or KK (change to HK)
Entry MH Dateline
GRPD Deposit
GRPN Name (Check with entry *VR)
GRPT Ticketing (Check with entry *VR)
MH Reservation and Ticketing Procedure

• Not more than 32 seats per group booking
• Names insert must be entered in one single ‘End Transaction’
• No name change is allowed after name insert except for tour leader.
• Not more than 4 passengers in general per ticketing transaction during TKP
(or not more than 16 segments in total per ticketing transaction)
Eg : 4 paxs x 4 segments = 16 segments Entry : TKP1P1-4/DTD
• Agent is only allowed to upsell to Higher GRPF.
• Amend to lower GRPF is strictly NOT ALLOWED.
MH Action Permitted MH Action not Permitted by travel agents

• Issue Ticket • Meal / Seat Request only can be performed by
MH
• Add DOCA/DOCS • Mileage Membership entry not allowed
• Insert INFT / CHLD name • Name Change NOT allowed(Except TOURLEADER)
• Add / Cancel Segments • Agents are NOT allowed to change GRPF to a
lower fare.
• Divide PNR • Meal / Seat Request only can be performed by
MH
Entry MH Access to System

@@MH/VIEWPNR ViewPNR direct access
*c12345 (Malaysia Airlines Vendor Locator) Direct MH booking file
Useful Entries
PN • Move down
PB • Move back to top
RTN • Display Names in group booking
RTOSI “or” RTSSR • Display other service information
RTRMK • Display remark for split PNR info
Entry RTSSR to view and ensure the SSR TKNE Important Note
captured for all passengers and segments After Ticketed, please view the MH Booking File using
ViewPNR.
GALILEO
REFUND
ENTRIES
Entry Automated Refunds H/RFND
TRNE23299011416380/22DEC10 Create a refund notice – with date ticket was issued

TSDR2329901141638/22MAR11 Re-printing the Refund Notice
TRNC01699011127832 To Cancel a Refund notice
HMPR/REF/22DEC-27DEC Help Me Payment Report
*TRN Redisplay screen
*TRN1 Redisplay screen 1

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GALILEO Reservation and Ticketing

AREA TOPIC PAGE

Entry Sign In / Sign Out / Change work area (H/SON)

Entry Encode (H/ENCODE)

Entry Decode (H/DECODE)

Entry Time Table (H/TT)

Entry Local Time (H/TIME)

Entry Date Calculator (H/DATE)

Ctrl + Z Zoom active window

Entry Galileo Information System

Entry Help page

Entry Availability (H/AVAIL)

A#3*MH Change to 3 days after previous entry on MH

Entry Name Field (H/N.)

Entry Itinerary Field (H/P.)

@1/MH282 To change segment 1 to flight Number MH282

Entry Minimum Connecting Times (H/MCT)

Entry Phone Field (H/P.)

Entry Time Limit Field (H/T.)

Entry Receive Field (H/R.)

Entry End Transaction Field (H/END)

Entry Airline Info (Must insert in booking)

Entry Email Address

Entry Retrieve Booking Field (H/BFR)

Entry Redisplay PNR Parts (H/BFD)

Entry Meal Request (H/MEAL)

SI.S1@ To delete specific meal for the specific segment

Entry WheelChair (H/WHC)

Entry Bassinet / Miscellaneous (H/ASSC)

Entry Pre Reserved Seat (H/SEAT)

Entry Other Service Information (H/OSI)

Entry Mileage Membership (H/MM)

Entry Itinerary Remarks Field (H/RI.)

Entry Notepad Field (H/NP.)

Entry Review Booking Field (Placed on Queue 12)

Entry Vendor Remarks Field (H/V.)

Entry DOCS Advance Passenger Information System (APIS)

12JUL66 Date of birth and separator

Entry DOCA Advance Passenger Information System (APIS)

Note: Enter a slash to replace omitted information.

HK1/ Action code HK1 (one passenger) and separator

D/ Destination address and separator

SLOUGH/ City and separator

Entry DOCO Advance Passenger Information System (APIS)

PARIS FR/ Born in Paris, France

Entry DOCO Advance Passenger Information System (APIS)

PARIS FR/ Born in Paris, France

Entry DOCO Advance Passenger Information System (APIS)

LONDON GB/ Born in London

Code: Document type codes:

Entry FOID A FOID is a form of identification that may be

Entry Queue (H/Q)

QXI Off Queue

Entry Divide Booking File (H/DIVIDE)

Entry Copy PNR (H/RE)

Entry List Booking Function (H/LD)

Entry TIMATIC (H/TI)

Entry ETAS (H/ETAS)

Entry Secondary PNR

Summary – Mandatory Fields

Summary – Optional Fields

Entry Currency Display

Entry Taxes Display