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Application Framework (TAM)

FRAMEWORX RELEASE 17.5

STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS SUPPORT & READINESS FULFILLMENT ASSURANCE BILLING
CAMPAIGN & FUNNEL MANAGEMENT COMPENSATION & RESULTS CHANNEL SALES MANAGEMENT CONTRACT MANAGEMENT
MARKET / SALES

• Contract Generation COLLECTION MANAGEMENT

• Campaign Management • Sales Compensation • Direct Sales Force • Virtual Network Operators

ORCHESTRATION MANAGEMENT
• Contract Implementation • Collection Policy Definition and Configuration
• Campaign Analytics • Compensation Results Reporting • Telesales (Dealers)

API Management
• Contract Tracking & Storage • Collection Policy Execution and Monitoring
• Campaign Design • Retail Outlets • Affiliates • Collection Settlement
• Lead Generation & Management SALES AIDS • Dealers
• Campaign Execution & Refinement • Sales Job Aids SALES PORTALS
• Campaign Performance Tracking • Sales Product Support SOLUTION MANAGEMENT • Internal Sales Portals RECEIVABLES MANAGEMENT
• Funnel/Workflow Management • Indirect Sales Portals • A/R Management • Payment Interface Management
SALES ACCOUNT MANAGEMENT • Solution Design • Offer Management
• Solution Pricing • Sales Negotiation • Journalization • Payment Validation & Authorization
SALES & MARKETING REPORTING • Customer/Prospect Data Acquisition • Financial Reporting • Payment Settlement
• Sales Account Assignment • Proposal Management • Solution Requirements Capture
• Price Optimization • Payment Management
• Sales Account Planning
BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
PRODUCT STRATEGY / PROPOSITION MANAGEMENT • Bill Inquiry
PRODUCT

• Dispute Management
PRODUCT CATALOG MANAGEMENT

Business Process Management & Workflow

• Adjustments
PRODUCT LIFECYCLE MANAGEMENT BILLING EVENTS MANAGEMENT
• Billing Event Processing
PRODUCT PERFORMANCE MANAGEMENT • Billing Event Error Management

CUSTOMER INFORMATION MANAGEMENT CUSTOMER SELF MANAGEMENT

• Customer Hierarchy & Group Management • Customer Interaction Collection & Storage • Customer Self Empowered Fulfillment
• Customer Profile Management • Customer Subscription Management • Customer Self Empowered Assurance
• Customer Credit Management • Customer Self Empowered Billing

TRANSACTIONAL DOCUMENT PRODUCTION CUSTOMER SERVICE REPRESENTATIVE TOOLBOX

• Transactional Document Formatter • Document Delivery • CSR fulfillment • CSR Billing • Payment
• Transactional Document Generator • Document Archiving • CSR assurance • Collection

• Fallout management Interface Bus

CUSTOMER & NETWORK CARE
CUSTOMER LOYALTY MANAGEMENT
• Role-Based Portal • Center Quality Management • Customer Program Management
• Operations Portal • Center Compliance & Training
CUSTOMER

• Customer Loyalty Prize Management

• Center Efficiency Tools • Center Force & Queue Management • Customer Loyalty Balance Management
• Center Administration • Contact Channel Management
• Center Productivity Management • Customer/Internal Collaboration/Chat

• Fallout Orchestration
CUSTOMER ORDER MANAGEMENT CUSTOMER SLA MANAGEMENT BILLING ACCOUNT MANAGEMENT

• Fallout Rules engine

• Center Activity Management • Voice Channel Contact
• Center Time Management • Off-Line Contact Channel Management • Customer Order Establishment • Customer Order Lifecycle Management • Customer SLA Issue Reception • Customer SLA Violation Management • Billing Account Configuration Management • Tax Calculation

Enterprise Application Integration

• Center Budget Management • Channel Infrastructure • Channel Guidance and Data Capture • Customer Order Enrichment • Customer SLA Collection • Customer SLA Reporting • Billing Account Associations Management • Commitment Tracking
• Customer and Product Data Collection • Customer Order Acceptance • Customer SLA Analysis • Bill Calculation • Bill Cycle Run Management
• Customer Order Capture • Customer Order Rules Management • Customer Bill Charge Calculation • Invoice Generation
CUSTOMER INSIGHT MANAGEMENT • Offer Configuration • Customer Order Workflow Management • Discounts Calculation
• Offering Availability • Customer Order Item Decomposition CUSTOMER PROBLEM MANAGEMENT
• Customer Satisfaction Validation • Customer Context Map Building • Customer Order Validation • Customer Order Work Item Decomposition
• Customer Profiling • Customer Operational Decisioning • Customer Problem Qualification & Reception • Customer Problem Resolution CHARGE CALCULATION AND BALANCE MANAGEMENT
• Customer Order Orchestration • Customer Order Orchestration Plan Creation • Customer Problem Lifecycle Management • Customer Problem Verification & Closure • Charge Calculation
• Customer Experience Monitoring • Customer Recommended Action
• Customer Order Tracking & Management • Customer Problem Diagnostics • Customer Problem Reporting • Balance Management

CASE MANAGEMENT
PRIVACY DASHBOARD
• Privacy Profile Type Creation • Case Definition and Configuration • Case Tracking & Management
• Privacy Data Exposure • Case Workflow • Case Reporting
• Privacy Consent • Case Correlation & Analysis • Case Archival

SERVICE CATALOG MANAGEMENT SERVICE INVENTORY MANAGEMENT SERVICE ORDER MANAGEMENT SERVICE PROBLEM MANAGEMENT

• Fallout Technician Dashboard

• Service-Resource Inventory • Service Order Orchestration • Procure Access • Service Problem Reception • Service Problem Tracking & Management
SERVICE LIFECYCLE MANAGEMENT • Service Inventory Reconciliation / Synchronization • Product/Service Order Decomposition • Procure CPE • Service Problem Monitoring • Service Problem Reporting
CATALOG MANAGEMENT

APPLICATION INTEGRATION
• Service Order Tracking & Management • Service Configuration Management • Service Problem Analysis • Service Problem Model Establishment
SERVICE TEST MANAGEMENT • Service Design/Assign • Service Activation Management • Service Problem Correction & Resolution

• Fallout Notification
• Service Test Strategy and Policy Management • Design Solution • Service Order Publication

• Fallout Reporting
• Service Test Lifecycle Management • Assign/Procure Network Resources

INFRASTRUCTURE
• Service Test Command and Control SERVICE QUALITY MANAGEMENT
• Service Test Services • Service Quality Model Establishment • Service Performance Management
SERVICE ORDER ESTABLISHMENT • Service Quality Collection & Monitoring • Service Performance Monitoring
SERVICE

• Service Data Collection • Service Termination Points Determination • Service Quality Analysis • Service Performance Analysis
• Service Order Validation • Determine Access Provider • Service Quality Reporting • Service Performance Reporting
• Service Availability • Determine Delivery Interval
• Service Address Validation
• SERVICE ASSURANCE CONTROL
• Service Availability Validation

• SERVICE CAPABILITY ORCHESTRATION

• Fallout Manual Correction Queue Handling

• Fallout Correction Assistance
RESOURCE LIFECYCLE MANAGEMENT RESOURCE TEST MANAGEMENT RESOURCE ORDER MANAGEMENT RESOURCE PERFORMANCE MANAGEMENT VOUCHER MANAGEMENT

• Fallout Auto Correction

• Resource Commissioning & Configuration Management • Resource Test Strategy and Policy Management • Resource Order Orchestration • Resource Design / Assign • Resource Performance Monitoring
• Implementation Planning • Resource Test Lifecycle Management • Resource Order Tracking & Management • Resource Availability • Resource Performance Analysis
• Tactical Planning • Resource Test Command and Control • Resource Service Order Validation • Resource Order Configuration Management • Resource Performance Reporting
• Capability Specification Management • Resource Test Services • Resource Order Data Collection • Resource Order Publication
• Planning Design Automation FAULT MANAGEMENT
• Spares & Warehouse Inventory Management RESOURCE INVENTORY MANAGEMENT • Fault Surveillance
• Resource Catalog Management • Fault Correlation & Root Cause Analysis
• Strategic Planning RESOURCE PROCESS MANAGEMENT (WORKFLOW/ INTEGRATION) • Fault Correction & Restoration
• Resource Change Management • Fault Reporting & Analytics
• RESOURCE CATALOG MANAGEMENT • Jeopardy Management
• Resource Logistics
USAGE MANAGEMENT
WORKFORCE MANAGEMENT • Usage Event Processing
• Workforce Schedule Management • Usage Event Error Management

MANAGEMENT
• Work Order Analysis
• Work Order Assignment & Dispatch
RESOURCE

FALLOUT
• Work Order Tracking & Management
• Workforce Configuration and Setup
• Workforce Management Reporting

LOCATION MANAGEMENT

NETWORK NUMBER MANAGEMENT

• Network Number Inventory Management
• Number Portability
• Number Portability Policy Management
• Number Portability Orchestration
• Number Portability Risk & Effectiveness Management
• Number Portability Validation

RESOURCE DOMAIN MANAGEMENT

• Resource Discovery
• Resource Activation
• Resource Fault & Performance Data Mediation
• OSS Inventory/Data Synchronization Management

RESOURCE CAPABILITY ORCHESTRATION

SUPPLIER/PARTNER MANAGEMENT
• Supplier/Partner Relationship Management • Supplier/Partner Workflow • Supplier/Partner Order Management • Supplier/Partner Assurance Management • Supplier/Partner Invoice Reconciliation
SUPPLIER/
PARTNER

• Supplier/Partner Product Lifecycle Management • Supplier/Partner Reporting • Supplier/Partner Data Collection • Supplier/Partner Settlements
• Supplier/Partner Portal • Supplier/Partner Reconciliation Management

WHOLESALE / INTERCONNECT BILLING

REVENUE ASSURANCE MANAGEMENT HR MANAGEMENT FINANCIAL MANAGEMENT ASSET MANAGEMENT SECURITY MANAGEMENT KNOWLEDGE MANAGEMENT

• RA Control and Configuration • Payroll Management • Financial Core Operations • Corporate Real Estate • Corporate Security • Patent, Invention & Trademark Management • BI Analytics • Content Management
• RA Tracking & Management • Performance Management & Feedback • General Ledger • Real Estate Property & Building Portfolio and Lease Management • Employee Identification Management • Enterprise Web Sites & Portals • BI Data Management • CM Repository & Archival
• RA Monitoring • Governmental & Regulatory Tracking & Reporting • Financial Controls, Editing, & Reference Data • Real Estate Facility Operations Management • Building Access Management • Business Intelligence (BI) • Data Management • CM Authoring and Compilation
• RA Analysis • Time Reporting & Attendance Management • Accounts Payable • Space Planning • Application Security • BI Delivery Mechanism • DM Data Storage & Archival • CM Distribution & Acquisition
• RA Correction & Recovery Initiation • Recruitment & Staffing • Fixed Assets • Real Estate Asset Capital Planning • Vulnerability Management • BI Reporting • DM Access & Transformation • CM Portal & Discovery
• RA Reporting • Ethics & Compliance • Project Accounting • Environmental Health & Safety Monitoring and Compliance Management • Anomaly Management • BI Performance Management • DM Data Integration & Context
ENTERPRISE

• Employee Records Management • Employee Expense Reimbursement • Real Estate Capital Construction Management • Lawful Interception • BI Supporting Applications • DM Data Presentation & Distribution
• Awards & Recognition • Capital Lease Management • Damage Claims Management • PKI and Digital Certificates
• Salary Planning • Financial Core Operations Reporting • Fleet Management
• Corporate Communications • Financial Business Unit Reporting
• Community Involvement • Corporate Tax
• Labor Relations • Corporate Treasury SUPPLY CHAIN MANAGEMENT
• Corporate Training • Cash Reconciliation & Escheatment
• Benefits Management • General Ledger Account Reconciliation ADMINISTRATIVE SERVICES
• Auditing • Supply Chain Planning • Logistics Management
FRAUD MANAGEMENT • Procurement • Supply Chain Order Tracking Management
• Regulatory Accounting
• Legal • Project Management • Transportation Management
• Records Retention Management • Transportation & Travel Service
• Advertising
REGULATORY & COMPLIANCE MANAGEMENT

Some details have been omitted due to space constraints. See complete Frameworx information under “Standards & Adoption” at www.tmforum.org. A pdf version is also available on the website. Poster design © NetCracker® and TM Forum 2018. File updated: April 24, 2018

042418_TAM.Poster.17.5.indd 1 4/24/18 11:36 AM