Jewel Claire M.

Isolan 8-SSC

TELUS International
Philippines, Inc.

ADDRESS
Bonifacio Global City, Taguig City, 1638

MAIN OFFICE
Araneta Center, General MacArthur Avenue, Cubao, Quezon City, 0810

HISTORY
Transactel was founded in Guatemala City in 1995 as a mortgage and commercial
portfolio management company. It paved its way as a leader in the contact center
industry in Central America when it took the first international call in Guatemala in
2004. Since then, Transactel proved its ability to adapt to changes and cover the
demands of such a dynamic industry. This growth was accompanied by new
customers who entrusted their customer care, sales and technical support to us. The
company continued to expand with the beginning of its operations in El Salvador in
2006 and later in 2008 in Quetzaltenango, the second largest city in Guatemala.
TELUS International has strived to be the leading brand ambassador of customer
experience innovation, redefining the global outsourcing industry through our
spirited teamwork and caring culture. TELUS started creating a new kind of BPO
when it selected the Philippines as a customer care outsourcing destination. Manila-
based Ambergris Solutions was selected as a partner to support TELUS in 2005
and was re-branded to TELUS International Philippines in 2007.With the growing
demand from U.S.-based companies for Spanish-language support, TELUS reviewed
hundreds of potential Central American call center providers. Once again, the
 company began its search to find a partner that could best reflect its culture of
putting customers first, giving back to the community, investing in team member
development and valuing high employee engagement. Eventually, TELUS selected
Transactel, a nearshore BPO provider with a stellar reputation as an employer of
choice in both Guatemala and El Salvador. Transactel was rebranded as TELUS
International Central America in May, 2014.Along the way, TELUS International
invested in 2008 in a United States-based facility in Las Vegas, Nevada, and
acquired in 2012 a European company named CallPoint, with locations in Bulgaria
and Romania, which was rebranded in early 2014 as TELUS International Europe.
We’ve grown into a global player in the BPO industry because of our commitment to
doing things differently. As we look to the future, we’re focused on continued growth,
bringing our compelling contact center, BPO, ITO and advisory services to
companies with strong corporate cultures and complementary values.

Mission and Vision

MISSION
The TIP team is performance-driven
and growth-oriented. Through the
power of spirited teamwork, our goal
is to deliver on our strategic vision
of giving career opportunities
for every Filipino. Because in TELUS,
we don’t just offer jobs…we offer careers.

VISION
Our vision is to foster an inclusive culture
that embraces diversity and sparks innovation
for our customers. Leveraging different perspectives,
experiences and ways of thinking allows us to deliver
better insights, decisions, and solutions.