As a pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion

dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the worlds most sophisticated clients. We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the utilities, high-tech, travel, hospitality, telecommunications and financial services industries. Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

TELUS International Philippines brings extensive experience in building worldclass, global customer call center services and IT solutions for leading North American clients. Now, with a growing list of Fortune 500 clients and almost 8000 employees, TELUS International has become a leading provider of customer call center services and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries. What does it mean to work with TELUS International Philippines?

You dont just hire a vendor, you gain a partner.

Partnering with TELUS International promises more than just a call center outsourcing arrangement. By working with TELUS, you have access to a highquality, lower cost, customer-centric solution all backed by a multi-billion dollar Canadian telecommunications company. Our senior executives are based where

operations are located. Many work nights, making them accessible to our North American clients.

You dont just get people who "get" you, you get people who get your customers.
TELUS International is consistently recognized by clients for exceeding customer service metrics. Our communication skills and cultural training programs allow our agents to engage your customers more effectively, with friendly, efficient service. When your customers deal with our agents, they know they have proactive individuals on the line people they can trust for solutions ranging from the simple to complex.

You dont just save more money, you make more money.
At TELUS International, we take the time to understand your business to tailor a solution that meets your unique requirements. This allows us to put forward well thought-out solutions that not only serve your customers better, but also help you realize your revenue targets.

You dont just hear promises, you see performance.

To put it simply, our goal is to be the number one call center outsourcing provider to all of our clients. This motivates our team to think outside the box and look at your challenges as our opportunities. Our award winning programs are a testament to how we do business.

You dont just get a greater piece of the pie, you get greater peace of mind.
Our ability to provide peace of mind and build long-term partnerships stems from our financial strength and continued growth. TELUS International Philippines is backed by TELUS International, Inc. a fully-owned subsidiary of Canadas second largest telecommunications company, TELUS Corporation.

Discover more about TELUS International Philippines range of customer call center services and IT solutions for the worlds most sophisticated clients.

Javier Infante Chief Executive Officer

Javier is one of TELUS International Philippines' founders and is 100% committed to making TELUS International the outsourcing company of choice for both clients and employees. Javier spends most of his time interacting with clients and engaging with employees at all levels. Culture building is a critical item for himensuring there are no roadblocks in TELUS International's ability to deliver the best service to our clients and their customers. Prior to TELUS International, Javier was a strategy consultant for the Boston Consulting Group. He holds an MBA from the Sloan School of Management at the Massachusetts Institute of Technology.

Paul Egger Senior Vice President for Operations

Paul joined TELUS International Philippines in 2005 from its parent corporation, TELUS International. As SVP - Operations Paul's focus is on building and maintaining the team that delivers best in class service to our demanding customers. Along with the rest of the TELUS International senior management team Paul's top priority is in attracting and developing the best management talent available. In addition Paul is a believer in continuous improvement and total quality management principles that are the building blocks of breakthrough performance. Prior to TELUS International Philippines, Paul has held many positions with TELUS and TELUS International in Canada and abroad. He holds a Bachelor of Science degree in computer science from Simon Fraser University in British Columbia, Canada.

Karl Gossen Senior Vice President for Sales and Marketing

Karl leads TELUS International Philippines' global business development efforts, supporting team members in North America and the Asia Pacific region. In addition to responsibility for new revenue development, Karl is tasked with ensuring the company is proactive in responding to the needs of the markets we serve and with building and sustaining TELUS Internationals reputation as the outsourcing company of choice.

Cris Rosenthal Vice President for Human Resources

Cris is directly responsible for enabling our employees' personal and professional satisfaction and success, which in turn leads to the success of our clients programs. Her cultivation of a challenging yet fun environment, a healthy worklife balance, and each team members sense of ownership in their work has had a significant impact on how our agents feel about working for TELUS International Philippines. Cris spends the majority of her time on strategic initiatives on various functions within human resources such as leadership development, labor relations, talent acquisition, as well as compensation & benefits. Cris has a wealth of experience in human resources across a variety of industries, such as medical device manufacturing, financial services, telecommunications and biotechnology. She holds an MBA from Northeastern University, as well as a double degree in Psychology and Marketing from De La Salle University in the Philippines.

Rick Lowe Vice President for Information Technology

True to TELUS International Philippines philosophy of achieving not just satisfaction but success for our clientele, Rick manages our technology arm with an emphasis on smart, strategically sound, and suitable technologies to complement our processes, accomplish our clients goals, and enhance the contact experience for our clients customers. Flexibility to clients needs by engineering customer centric solutions is his mantra. Rick has served in Senior Executive positions at TELUS, Exodus, Innova, Medco, and Webservasia Holdings, as well as the US Marine Corps.

TELUS is a great place to work. Join a company that appreciates your energy, drive and enthusiasm just as much as your talent and skills. TELUS International delivers world-class, global outsourcing solutions to leading North American clients. Working with clients in the utilities, IT, telecom, consumer electronics and financial services industries, TELUS International Philippines has become a leading provider of call center and IT services. And we need your help. With plenty of opportunity for career advancement, youll find our highperformance culture personally fulfilling, professionally challenging and financially rewarding. We believe in and recognize potential. Many of our Directors, Managers and Supervisors started their careers as agents or IT developers. And yes, we do offer competitive salaries, allowances, bonuses and benefits. But even better is our culture-it truly defines our company and makes TELUS a great place to be. Join the TELUS International team today!