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ABSTRACT

Business Process Outsourcing is the leveraging of technology or

specialist process vendors to provide and manage an organization's
critical and/or non-critical enterprise processes and applications.
Outsourcing, Offshore-Outsourcing and Off-shoring are used
interchangeably despite important technical differences. Outsourcing
involves the transfer of organizational function to a third party; when the
third party is located in another country the term Offshore-Outsourcing
should be used. Off-shoring in contrast, represents the transfer of an
organizational function to another country, regardless of whether the
work stays in the corporation or not. Outsourcing and off-shoring are not
new concepts to the global economy. Earlier, off-shoring was mostly
restricted to manufacturing through technology-transfer during the
maturity and decline phases of product life cycle. Major advantages of
outsourcing are cost-reduction, comparative advantage by division of
labor and economies of scale, lower turn-around time, data-backup for
disaster management. Areas of concern are service quality, data-theft,
attrition rate, privacy laws and personal-information misuse and credit-
card frauds. There are other issues also like job-lose in the outsourcing
country, cultural differences and information security. The Indian
outsourcing industry is growing fast and has become a major investment
area. With increased focus on information security and a comprehensive
IT act it is going to get a further impetus in coming years.
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TABLE OF CONTENTS

1.6 ORGANISATIONAL STRUCTURE

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chapter Title v

TITLE PAGE

ACKNOWLEDGMENT
COMPANY LETTER
ABSTRACT
TABLE OF CONTENTS

1 INTORDUCTION
1.1 INTRODUCTION OF THE STUDY
1.2 MISSION
1.3 VISSION
1.4 INDUSTRIES IT SERVES
1.5 EMPLOYEES AND NEW BRANCHES

1.6 ORGANISATIONAL STRUCTURE

2
BAJAJ PERSONAL LOANS

2.1 WHAT THEY DO?

2.2 CREDIT CARD
2.3COMPETITORS OF iSON XPERIENCESX

3
DEPARTMENTS

3.1 HUMAN REQUIRETERS

3.2 PAYROLL PROCESSING AND SERVICES
3.3 DOCUMENTS DEPARTMENTS
3.4 EMPLOYEE CARE RELATIONSHIP

3.5 CUSTOMER
SERVICREPRESENTATION
3.6 LEARNERING AND INTERNSHIPS

3.7 CONCLUSION
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INTERNSHIP REPORT

Business Process Outsourcing

Business Process Outsourcing, or BPO, refers to the process of
contracting standard business functions to be handled by a party outside
of the company. Those in the BPO industry can provide this support
thanks to their strong understanding of organizational processes that are
similar across most companies.

What is BPO in work?

Business process outsourcing (BPO) is the act of outsourcing some aspect
of your business's operations to a third-party vendor or service provider.
A BPO call center is a team of outsourced agents who handle incoming
and outgoing customer calls for other businesses. BPO call centers handle
more than simply calls

Types of BPO services?

 Front-Office BPO.
 Back-Office BPO.
 Offshore BPO.
 Nearshore BPO.
 Onshore/Domestic BPO.

Back-Office BPO
Back-office business process outsourcing involves contracting services
that are not customer-facing. These services include IT, accounting,
business process automation, human resources, quality assurance, and
more. Subtypes of BPO have emerged, including IT-Enabled Services
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(ITES) BPO, such as IT analysts, Legal Process Outsourcing (LPO), such

as paralegals or advisors, and Knowledge Process Outsourcing (KPO),
such as outsourcing an individual who understands and can
implement/manage a specific program. By outsourcing these tasks,
businesses can focus on their core mission rather than engaging in time-
consuming and expensive internal training and onboarding.

Front-Office BPO
This term refers to customer-facing services, including tech support,
customer service, sales, and marketing. These services are frequently
outsourced due to technical knowledge requirements and can be
accomplished off-premises. By outsourcing web development, customer
support lines, or any front office services, businesses can benefit from
specialized talent with unique knowledge and cut costs.

Offshore BPO
Offshoring occurs when services are outsourced overseas. This is
incentivized by available resources, political stability, lower labor costs,
various tax savings, and more. A common example is companies
outsourcing their customer service departments by contracting with call
center vendors across the world. As result, businesses can access
qualified labor and services at a lower rate, which helps reduce overhead
costs, and potentially lower product or service prices for the end-user.

Nearshore BPO
Nearshore business process outsourcing is the act of contracting the
services of vendors in countries that are geographically closer. For
businesses in the US, this could include Canada and Mexico, as well as
Central America. This form of outsourcing usually occurs when
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specialized skills are available at a lower cost in a nearby nation, but

certain factors, such as timezones or language proficiencies, need to be
taken into account. An example of this is when a Silicon Valley company
outsources IT and coding services to specialists in Canada, or when a
Canadian company outsources marketing services from a marketing firm
in the U.S.

Onshore/Domestic BPO
Domestic outsourcing is exactly as it sounds: the act of outsourcing and
receiving services within the boundaries of a country. In other words, a
vendor in one city, state, or province can be contracted for services
provided to business in another city, state, or province. This can be
prompted by a number of factors, such as the availability of specialized
skills in certain regions, or local differences in rates and costs.

Managing Outsourced Vendors

While acquiring and managing outsourced vendors can be accomplished
in-house, working with a Managed Service Provider (MSP) as part of
your workforce management strategy can help streamline the approach.
HCM Works is a neutral third-party that provides expert advisory
services to streamline, simplify, and manage the contingent workforce
supply chain from requisition to payment. To learn more about our
services, contact one of our specialists.
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Company profile:

iSON Xperiences is a specialist in proactive business process

outsourcing and custom partnering with leading brands to optimize their
customer experience, revenue generation, and business process
management across the enterprise. Our dedicated and talented workforce
spread across Sub-Saharan African countries, along with India and
Myanmar, is redefining the way people connect with enterprises. Within
a short time, span and limited resources, we have grown into a global
business and this is our how we became one of the leading business
process outsourcing firms.

MISSION:

 To align talent, technology and processes to support and drive

customer engagement and delight.
 To be a best -in-class, dynamic and innovative customer experience
and process management corporation of global repute.
 To provide an environment of trust, cooperation and mutual respect to
all stakeholders.
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 To create significant value for our customers, employees, partners,

shareholders, and the communities we operate in.
 To customer for life by earning their loyalty anticipating, listening
and responding to their needs.

VISION:

iSON Xperiences is passionate about delivering service excellence

and great customer experience.

We create innovative solutions,which deliver compelling

outsourcing services, creating value for shareholders, clients and
employees, whilst maintaining a broad commitment to the environment
and society .

KEY FACTS ABOUT iSON Xperiences:

Name of the company : Ison Xperiences

Founded in : 2011

Location : Perungudi, Chennai

Website : isonxperiences.com

CEO : Mr. Pravin Kumar

Client : Bajaj Finserv

THE VALUES:

PERSONAL: We will champion individuals, for it is they who make a

company with total commitment and passion. For us, the personal is
professional.
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AGILITY: Speed is of essence and therefore we will always be quick

in responding, in decision-making, in implementation and in reporting.
INTEGRITY: Our ethics are sacred. We will always remain open,
honest and transparent in all our dealings and abide by the laws of the
countries and communities we operate in.
EXCELLENCE: We will pursue excellence in serving our internal and
external customers by offering a superior experience each time, in every
situation.
COMPASSION: We will strive for diversity and also serve the
marginalised and differently abled sections of the society by empowering
them with knowledge and job opportunities.

ACQUISITION AND MERGING:

ISON Technologies is a leading pan-African partner for major

companies such as AVAYA, IBM, Cisco, Oracle, Juniper and Riverbed,
and offers end-to-end IT services including systems integration,
application management, cloud, analytics and managed services.

The GTS acquisition enables iSON Technologies to expand its

services and client portfolio in theUAE and the GCC. The deal will allow
GTS to leverage iSON Group's vast footprint across 29 countries in the
African, India and ASEAN regions besides the Middle East, as well as
access tonewer sectors such as telecommunications, aviation, media and
entertainment.

The acquisition also reduces ENOC's capital expenditure on IT

infrastructure significantly andprovides a more consistent operational
expenditure with access to the latest technology upgrades. With this
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acquisition, iSON Technologies will be able to provide significant

operational and cost efficiencies along with a better service to ENOC and
iSON‘s other partners in the UAEand GCC.

Ramesh Awtaney, Founder and Chairman, iSON Group, said, "The

GTS acquisition gives us an unparalleled and distinctive edge in existing
and new geographies, and builds on the exceptional customer trust that
iSON has earned through our experience of working with Fortune 50 IT
companies especially in Africa and APAC. It reinforces our commitment
assemble best-in-class IT and technology services and solutions across all
stages of the outsourcing lifecycle."

Welcoming the move, Oracle ECEMEA's VP, Business

Applications, Arun Khehar, said, "Since inception over 15 years ago,
GTS has been one of the premium Partners for Oracle, deliveringover
100 Oracle Application projects within and beyond MENA region. With
their domain knowledge in various industries such as oil and gas,
utilities, real estate and public sector, they are unique in their
commitment and investment in Oracle's industry solution approach."

The GTS acquisition marks yet another milestone for iSON Group,
which has seen trailblazing growth this year. Earlier this month, under its
BPO business, Ison Group opened an ultramodern customer care and
skills development centre adding about 2000 more jobs in Ibadan,
Nigeria. iSON had also won the India-Africa Champion in Biz Award
2015 in the "Distinguished Achievement in IT & ITES" category from
ASSOCHAM this October.
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INDUSTRIES IT SERVES:

Our deep domain expertise allows us to deliver bespoke and agile

CX Management and BPO solutions across a variety of industries, with
our client portfolio comprising of Telecoms, BFSI,Energy and Utilities,
Media and Entertainment, Government, Retail, Aviation and
Ecommerce. We seek to assist small and mid-sized companies by
offering them affordable outsource solutions to meet their changing
needs on the journey to growth and success.

EMPLOYEES AND NEW BRANCHES:

ISON BPO operating in call centre outsourcing space that has over
7,000 employees across 12 countries including 10 in sub-Saharan Africa
with 4,500 employees, has added nine more centers with 5,000
additional employees in the African region within the current year. The
four of these centers with additional 4,000 employees are being set up in
Nigeria. It Currently employs 1,300 in Nigeria and 99 percent of its
employees are local Nigerians. It also serves Airtel and AIICO as its key
clients in Nigeria. It operates in African countries including Kenya,
Nigeria, Rwanda, Tanzania, Uganda and others.

The company has committed to set up four state-of-the-art facilities

in Ibadan, Abeokuta and Ilorin. Kano is also being evaluated as an
option. It plans to employ about 4000 employees in these call centres
with an additional investment of $20 million this year. ISON BPO hastop
notchcall center facilities including one in Ibadan and plans to recreate
the same standardseverywhere in Nigeria.
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"Unlike most BPO and Tech services companies which take work
and jobs to IP, we have pioneered reversing the trend by taking IP to the
work without compromising on world-class quality. As part of our core
strategy, we have invested in developing local systems and empowering
local talent to foster a better future for the African continent. We do not
outsource local work outside of Africa," the founder and Chairman of
ISON Group, Ramesh Awtaney said. "Nigeria has a huge potential for
growth and development, especially with the availability of strong,
vibrant and talented workforce. One of our visions for Nigeria is to up
skill the local human talent and develop it as an Offshore Call Center hub
and also add significant value for ourcustomers both internally and
externally," Global CEO of ISON BPO, Pravin Kumar said. "It should
not be difficult to create 25,000 jobs in 1 to 2 years in this space.

LOCATIONS IN INDIA:

 New Delhi- (HQ)-Ambadeep Building, 15, Barakhamba Rd,

Barakhamba
 Bengaluru- 2nd Floor, Concord @ Mantri, Building, No 10,
Richmond Rd
 Chennai - IIFL Tower, MGR Main Rd, Govinda Swamy Nagar,
Perungudi
 Kochi - National Highway 47, North Kalamassery, Kalamassery
 Ranchi - Madhuram Building, A-4, AG Colony Rd, Kadru, AG
Colony
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PREFERRED LANGUAGE

 Tamil
 English
 Malayalam
 Telugu
 Hindi
 Kannada

ORGANISATIONAL STRUCTURE

HEAD HR INDIA

DEPUTY MANAGER HR

ASSISTANT MANAGER HR

RECRUITMENT Decouments HR
PAYROLL EMPLOYEE
RELATION

EMPLOYEE CARE
RELATIONS

BAJAJ PERSONAL LOANS

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Bajaj Finserv has low foreclosure and pre-payment charges that

make this step affordable. You have to only ensure that the part pre-
payment amount is greater than the value of one EMI. Fast approval, a
high loan amount and flexible repayment modes make a personal loan
from Bajaj Finserv better than the rest.

A personal loan can be the answer to your short-term financial

requirements, be it for urgent medical expenses, funding a wedding, or
paying for a family holiday. you can apply and get the loan within a short
timeframe, thus fulfilling numerous needs. One of India's leading non
banking financial companies, Bajaj Finserv offers personal loans that are
packed with benefit.

Minimum salary required to get a personal loan:

Your salary is one of the most cuucial requirements to be eligiable

for any loan. Bajaj Bajaj Finserv Personal loan minimum salary
requirements starts at RS. 25001 in more than 3,000 cities in India.

personal loan features

you take a loan of Rs 2 lakh for a term of 24 months. for the first
six months, you pay the regular equated monthly instalments (EMIS), By
now you would have repaid about Rs. 50000

suddenly, you have an unforeseen need for Rs. 50000. All you
need to do is to go to my withdraw Rs. 50000 form your Flexi term loan
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account. Three month later, you just got your bonus of Rs. 1,00,00 and
would like to pay back a part of your Flexi term loan. This time again, all
you need to do is go to my Account and pay back part of your Flexi term
loan.

During all this while, your interest is automatically adjusted, and

you are paying interest only on the outstanding amount at any point of
time. your EMI consists of both principal and adjusted interest.

Eligibility criteria and documents required:

Anyone can apply for our personal loan online, as long as you meet five
basic criteria mentioned below. If you meet all the eligibility criteria, you
will need a set of documents to complete your application process. with
our online personal loan, you can get an instant approval for up to Rs, 40
lakh. Meet the easy eligibility parameters and complete your basic
Documents to avail the money you need within 24 hours of approval.

Eligibility Criteria

Nationality: Indian

Age: 21 years to 80 years

Employed with: Public, private, or MNC

CIBIL Score: 685or higher

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Monthly salary: Starting Rs. 25001, Based on the city you live.

Documents Required:

 KYC Documents: Aadhaar/Passport/Voter's ID/ Driving license/

Letter of National population Register.

 PAN Card

 Employee ID Card

 Salary Slips of the last 3 months

 Bank account statement of the previous 3 months.

BAJAJ FINANCE PERSONAL LOAN INTERSET RATE:

A Bajaj Finance Personal Loan is available to you at a competitive

interest rate starting at 11%. What is the maximum and minimum
repayment tenure? You can pay back your personal loan within 6
months to 96 months months. That is, you can spread out your EMIs
over a maximum of 8 years.
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Advantages of Personal Loan

No End-Use Restrictions:

You can use the personal loan money however you want. You
can either use the borrowed loan funds to fund your dream vacation,
turn your house into a smart home, or to even take care of that
unforeseen medical expenses.

High Amount Available:

You can get as much as ₹50 Lakhs as a personal loan.

However, you must remember that the maximum amount you can
avail will depend on your personal credit profile.

Lenient Eligibility Criteria: You can easily meet the eligibility criteria
of a personal loan. You simply need to be a resident of India who is
between 23-70 years old and earning a regular income as an employee
of a reputed company. Additionally, you must have a CIBIL score of
750 or more. If your CIBIL score is below that mark, you can still get
a loan, but you may get them at higher interest rates and perhaps even
at unfavourable loan terms.
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Hassle-Free Documentation Process:

To avail a personal loan, you will need very little documents.

All you will need is a PAN card, Aadhaar card, proof of your current
address (if you are living in a rented property), and evidence of the
fact that you are earning a regular income.

Low Interest Rates:

Through Bajaj Markets, you can get a personal loan at interest

rates starting at just 10.49% per annum. But, you must remember that
the interest rate applicable to you will depend on the lending partner
you will get it from and your overall credit profile.

Flexible Loan Repayment Tenure:

You can repay your personal loan amount over a time span of
anywhere between 12 to 60 months. But, the maximum loan
repayment tenure available to you will depend on your eligibility.

Multiple Payment Options:

Some lenders even allow you to repay only the interest

component of your personal loan amount during the initial months of
the repayment. That way, you will be able to minimise your EMI
burden in the initial months and use the money for the thing you
borrowed it for. One such example of the same is the Flexi-Hybrid
personal loan that you can avail from Bajaj Markets. But, you must
remember that the length of the initial months will depend on the
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length of your loan repayment tenure and the principal amount you
have borrowed.

Tax Benefits:

If you are using the personal loan money for purchasing or

renovating a home that you have just bought, you can even claim tax
deductions under Section 24(b) of the Income Tax Act, 1961. Under
this section, you will be able to claim a deduction of ₹2 Lakhs every
year for the interest component of the loan paid by you. However, you
must prove to the relevant authorities that the borrowed money is
being used for that very purpose to claim the tax deduction.

Disadvantages of Personal Loan:

 Personal loans may come with fees and penalties that can drive up the
cost of borrowing. Some loans come with origination fees of 1
percent to 6 percent of the loan amount. The fees, which cover loan
processing, can either be rolled into the loan or subtracted from the
amount disbursed to the borrower.

 Some lenders charge prepayment penalties if you pay the balance off
before the end of your loan term. Before applying, review all fees and
penalties of any personal loans you are considering. Fees and
penalties can greatly increase your borrowing costs.
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Additional monthly payment

With a personal loan, you add another monthly payment. If you are
not careful, a personal loan can lead to loan term issues with your
budget if it’s not accounted for when you take out the loan and making
the monthly payment causes you to overdraw your account and send
your budget into the red. A personal loan can put a strain on your
budget if you borrow more than you can afford.

Increased debt load

Personal loans can be a tool for consolidating debt such as credit card
balances, but they do not address the cause of the debt. Paying your
credit cards off with a personal loan frees up your available credit
limit. This allows overspenders to rack up more charges rather than
free themselves from debt. Although taking out a personal loan can
help you consolidate high-interest debt, it can cause you to go deeper
into debt if you don’t address any bad spending habits.

Higher payments than credit cards

Credit cards come with small minimum monthly payments and no

deadline for paying your balance off in full. Personal loans require a
higher fixed monthly payment and must be paid off by the end of the
loan term.
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If you consolidate credit card debt into a personal loan, you’ll have to
adjust to the higher payments and the loan payoff timeline or risk
defaulting. Depending on your finances, higher monthly payments can
be more difficult to manage. As a result, you might be at higher risk of
defaulting on the loan.

Potential credit damage

If you don’t keep up with your monthly payments or fail multiple

applications, personal loans can have a potentially detrimental impact
on your credit score. When you apply for a loan the lender will
conduct a hard-credit inquiry, which will knock your score down a
few points and the amount of debt you owe vs. your annual income
can damage your credit.However, the initial degradation doesn’t last
long with a positive repayment history and your score will grow as
you make monthly payments and pay down your debt. Your
repayment history makes up the largest percentage – 35 percent – of
your Fico Score and your amounts owed makes up 30 percent.

Why this matters: Weak repayment history and a high debt-to-income

ratio will likely result in a significant drop in credit, which can make it
difficult to get approved for things like a mortgage and a car loan.
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CREDIT CARD:

A credit card is a physical card that can be used to make purchases,

pay bills, or, depending on the card, withdraw cash. The simplest way
to think of a credit card is as a type of short-term loan. When you open
a credit card account, your credit card company gives you a set credit
limit.

Types of Credit Cards:

The types of credit cards are categorised as per their used cases. Four
types of credit cards include travel credit cards, business credit cards,
reward credit cards, and shopping credit cards among others.

Features and benefit of the Bajaj Finance RBL Bank Credit card:

Easy EMI conversion:

Convert your purchases of Rs 2,500 and above into easy EMIs.

Emergency Advance

Convert your available cash limit into a personal loan for 3months
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with zero processing fee and an interest rate 1.16% per month.

Interest-free Cash Withdrawal:

No interest no cash withdrawals for up to 50 days.

5% Cashback

Get 5% cashback on down payments at any Bajaj finserv partner store.

Pay with points:

Redeem your reward points to pay the down payment on the EMI
Network.

Shop more, save more:

Up to Rs. 55,000+ annual saving when you shop with the Supercard.

Airport lounge access

Get up to eight coplimentary airport loung access in year.

Offers on Movie Tickets:

Get 1+1 Movies tickets on Bookmyshow with the Supercard.

Eligibility Criteria

Nationality: Indian

Age: 21 to 70 Years

Employment: At bank’s discretion

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Credit Card Score: At bank’s discretion

Documents Required

 PAN card

 Aadhaar Card number

 Employee Id

 Employee bank statements

 Application process

 Company names

Credit card bill payments:

Making a credit card bill payments is easy and hassle-free. You can
pay your credit card bills through multiple online and offline options such
asbet banking, NEFT, NACH mandate, RBL Mycard App, Bill Desk or
through cheque or cash payments. You can also pay your credit card bill
through Razorpay.

BENEFITS OF CREDIT CARDS

Easy access to credit

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The biggest advantages of a credit card is its eassy access to credit.

Credit card function on a deferred payments basis, which means you get
to use your card now and pay for your purcheses later. The money used
does not go out of your accunt, thus not denting youre bank balance every
time you swipe.

Building a line of credit:

Credit cards offers you the change to build up line of credit. This is
very important as it allows banks to view an active credit card history,
based on your card repayments and card usage. Bank and fiancial
institutions often look to credit card usage as way to gauge a potential
loan applicant’s creditworthiness, making your credit card important for
a future loans or rental applications.

EMI facility:

If you plan on making a large purchese and don’t want to sink your
saving into it, you can choose to put it on your credit cards as a way to
defer payments. In addition to this, you can also choose to pay off your
purchase in equated monthly installments, ensuring you aren’t paying a
lump sum for it and denting your bank balance. Paying through EMI is
cheaper then taking out a personal loan to pay a purchase, such as a
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television or an expensive refrigerator.

Incentives and offers:

More credit cards came packed with offers and inventive to use
your card. These range form cash back to rewards points accumulation
each time you swipe your card, which can be later be redeemed as air
miles or used towards paying your outstanding card dues. Lender also
offer discounts on purcheses made through a credit card, such as on flight
tickets, holidays or large purchases, helping you save.

Flexible credit :

Credit cards come with an interest -free period , which is a period

of time during which your outstanding credit is not charged interest.
Ranging between 45-60 days, you can avail free, short-term credit if you
pay off the entire balance due by your credit card bill payments date.
Thus, you can benefit from a credit advance without having to pay the
charges associated with having an outstanding balance on your credit
card.

Record of expenses:
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A credit card records each purchase made through the card, with a
detailed list sent with your monthly credit card statement. This can be
used to determine and track your spending and purchases, which could be
useful when chalking out a budget or for tax purposes. Lender also
provide instant alert alerts each time you swipe your card, details the
amount of credit still availale as well as the current outstanding on your
card.

Purchase protection:

Credit card offer additional protection in the form of insurance for

card purchases that might be lost, demages or stolen. The credit card
statement can be used to vouch for the veracity of a claim, if you wish to
file one.

DISADVANTAGES OF CRESIT CARDS:

Minimum due trap:

The biggest con of a credit card is the minimum due amount that is
displayed at the top of a billstatement. A number of credit card holde4rs
are deceived into thinking the minimum amount is the total due they are
obliged to pay, when in fact it is the least amount that the company
expects you to pay to continue receiving credit facilities.

This results in customers assuming their bill is low and spending

enen more, accruing interest on their outstanding, which could build up to
a large and unmangeable sum over time.

Hidden costs:
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Credit card appear to be simple and straight forward at the outset,

but have a number of hidden charges that could rack up the expenses
overall. Credit card have a number of taxes and fees, such as late payment
fees, joining fees, renewal fees and processing fees. Missing a card
payments could result in a penalty and repeated late payments could even
result in the reduction of your credit limit, which would have a negative
impact on your credit score and future credit prospects.

Easy to overuse:

With revoving credit, since your bank balance stays the same, it
might, be tempeting to put all your purchases on your card, making you
unward of how much you owe. This could lead to you overspending and
owing more than you can pay back, beginning the cucle of debt and high
interest rates on your future payments.

High interest rate:

If you do not clear your dues by your billing due date, the amount
is carried forward and interest is charged on it. This interest is accrued
over a period of time on purchases that are made after the interest-free
period. Credit card interest rates are quite high, with the average rate
being 3% per month, which would amount to 36% per annum.

Credit card fraud:

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Though not very common, there are changes you might be victim
of credit card fraud. With advances in technology, it is possible to clone
card and gain access to cponfidential information through which another
individual or entity can make purchases on your card. Check your
statements carefuly for purchases that look suspicious and inform the
bank immediately if you suspect card fraud. Banks usually waive off
charges if the fraud is proven, so you will not have to pay for purchases
charged by the thief.

ison BPO competitors

Rock connection
Rock Founding Date: 2012
Type: private
Tags: Mobile &Telecommunication out souring
Locations Detroit, US
Status:Active
Connections is a company that provides telecommunication services

Rock Connection is a communications center specializing in

omnichannel communications, customer service, and sales. Their
communications tactics and data analytics allow for connecting with
consumers. They specialize in contact center services.
For almost 200 years, Dun & Bradstreet has helped clients and
partners grow and thrive through the power of data, analytics, and data-
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driven solutions. Our more than 6,000 employees around the world are
dedicated to this unique purpose, and we are guided by important values
that make us the established leader in business decisioning data and
analytical insights. Our data & insights are valuable at all phases of a
business lifecycle and whatever the economic environment.

Analytics

With rich proprietary data assets such as from our global trade
program, volumes of historical data, and a world-class team of
experienced data scientists, Dun & Bradstreet is uniquely able to give you
the insights you need on customers, suppliers, and other business
partners. We leverage machine learning/artificial intelligence (AI), as
well as apply the latest statistical technologies and methodologies to build
the highest performing predictors, ratings, scores, and advanced
analytical models.

ETB
ETB is a telecommunications company.
Founding Date: 1884
Type: private
Tags: Mobile &Telecommunication out souring
Status:Active
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Empresa de Telecomunicaciones de Bogota S.A. E.S.P (ETB) is

a Colombia-based telecommunications service provider. The company
provides communication products and services for homes, governments
and territories small and medium businesses, and large companies.

HOW WE SUPPORT YOUR SUCCES

From onboarding to data analysism our customer team is here to share
their wealth of Knowledge, answer Your Question Quickly through live
chart and ensure you’re leveraging pitchBook to the fullest extent.

Onboarding

PictchBook clients are welcomed by their dedicated account team, who

Tailors the onboarding experience to the client’s unique. Goals. As a go-
to resource, our team is standing by to provide actionable advice and help
with any additional training

Strategy

our account team is a strategic partner for our clients. They contionuosly
share best practices and look for ways to most effectively leverage data
Internally at our client’s firms.

Custom Analysis

PicthBook clients can also submit a request for custom analysis to our
Data Analysis Team. For deeper plattform research, presentation-ready
slides, excel spreadsheets, Custom report and more, call on our data
analysis team.
 x

Troubleshooting
Our Support Team is always available on live chat and phones during
the workday-in facct, their average response time is 10 seconds plus our
email inbox is open for any other question the arise.

Turnotech
Turnotech is a telecommunication technical consulting and outsourcing
company.
Founding:2005
Type: private
Tags: Mobile &Telecommunication out souring
Locations: Islamabad, PK
Status:Active

Turnotech is a global telecommunication technical consulting, services and

outsourcing company established in 2005. Combining delivery credentials,
technical expertise across all telecom network domains and business functions
including network design, deployment, performance & operations, Turnotech
collaborate with telecommunication service providers to help them achieve
leadership in their respective markets.
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DELIVERING QUALITY WITH COMMITMENT!

Combining delivery credentials, technical expertise across all telecom network

domains and business functions including network design, deployment
performance, and operations. Turnotech collaborates with telecommunication
service providers to help them achieve leadership in the respective markets.

DEPARTMENTS:

HUMAN RESOURCE:

Our advanced technology capabilities together with our well-

structured, knowledgeable, critical thinking and skilled HR team
with high proficiency in HR management deliverables afford our
clients a comprehensive offering including

Recruitment and selection processing:

We take the sweat of finding the right person for the right job from
your HR team Determining the client’s recruitment requirements and job
specifications Searching the best candidate. Right candidate right job.

Pre-screening potential candidates

 First level Interview Evaluating shortlisted profiles and reference
checking
 Language Proficiency
 Communicating with candidates
 Second level arrangement Managing the client interview
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 Assessment execution
 Cognitive ability
 Analytic reasoning and quantitative
 Aptitude Overall job fitment
 Customer service orientation
HUMAN RESOURCES ROLLS AND RESPONABLITY:

 Identifies staffing needs

 Writes job descriptions for needed positions
 Constructs and develops a recruitment system for the company
 Creates a recruitment network on social media and other mediums
 Screens and interviews candidates
 Presents a shortlist of candidates to management
Interview process
The candidate fill this firm and the interview. Who is
reference for this company, And collecting the firm, they see in the
Resume call out about the candidate name. They attending the first
level of interview. They ask that are tell me about your self,
candidate ask him, and check the basic details correct information.
He ask the what is sales? Or Basic sales? any idea about the sales.
One product sale for example phone, water, bike, like pen, textile
shop showroom etc… And second level of interview, third level of
interview. This is voice process.

PHONE CALLING:
 Hi..Am I speaking with ____ This is Malini calling form iSON
xperience in Chennai you are select the interview tomorrow
joining date, and collect the documents, in formal dress code and
ware shoes.
 x

 we are searching for quality TL. It is a sales Domine are you

interest to work with us.
 How many language that can able to speak
 How long notice period time, in job.
 What is your previous job package.
 There walk-in interview can in able to come for a walk-in
interview.
 Ok and arrange the interview.

EXCEL SHEET

 Day to day how any members attending the interview and candidate
selecting and Rejected details.

 Selected candidate basic information of collecting and share the Handover

Sheet in TL.

 One months how many candidate selection in attrition percentage.

PAYROLL PROCESSING AND SERVICES:

Together with our workforce management offering, and our proprietary

payroll processing we execute and manage:
 x

 Contractor Payments
 Records of service
 Time and attendance
 Incentive plans
 Benefits management's

Documents Departments:
She is giving in documentation of joining kits farm fill of the
basic details information candidate, auditing documents details
collection. has we following in :
 Photo Copy
 Aadhar Card
 Pan Card
 10th Mark Sheet
 11th Mark Sheet
 12th Mark Sheet
 Degree mark sheet
 Degree certificate
 Tc certificate
 Provision certificate
 Bank statement

EMPLOYEE CARE RELATIONSHIP :

Employee relations refers to an organization's efforts to maintain
positive relationships with employees. The goals of good employee
relations include inspiring employee loyalty, increasing engagement,
reducing turnover, and creating a positive company culture.
 x

One of the most essential elements for a good relationship between

employers and employees is flexibility. A healthy work/life balance is
essential to achieve employee satisfaction and retention.

 Company Introduction
 Playing that game (Fun Active)
 Good relationship
 Award function
 The motivation of employee
 Any medical issues and personal of leaves
 Any problem handle in ECR
 Employee Dissatisfaction Handle
 Proper reliving letter issuse

CUSTOMER SERVICE REPRESENTATION :

Customer experience is at the forefront of our interventions,

ensuring we retain, up-sell, increase average revenue per customer and
grow your client base. We are resolute in delivering a flawless customer
experience at a much-reduced cost. We provide end-to-end Customer Life
Cycle management and advanced data-driven digital solutions, servicing
over 500 million customers for our clients.

TRAINING :
 x

 Live training and meeting support platforms, including live chats

with supervisors and trainers Design and development of content
and training materials
 Training analytics to determine opportunities for improvement
 Data repositories of course materials and supplementary tools for
learners
 Advanced tracking and administration of skills development
interventions including certification and individual development
programs (IDP)
 Training effectiveness evaluation through analytics.

SALES AND BUSINESS DEVELOPMENT:

There is no doubt that companies today understand the growing

need to balance cost and efficiency pressures with the desire to deliver
meaningful, sustained and positive customer experiences. However,
achieving this can be difficult, which is why there is an increasing
demand for outsourced business process solutions.

As organizations seek to focus more completely on their core

business operations, so holistic outsourced solutions backed by expertise
in people and technology are sought as a means to create positive
customer experiences and to drive sales growth.

OUR PROGRAMS :

Our popular tried and tested Personal Effectiveness, Managerial

 x

Effectiveness, and Leadership Development Programs are available in

English, Arabic, Swahili and Hindi and include:

 Personal Effectiveness

 Communication Skills

 Time Management

 Emotional Intelligence

 Executive Presence

 Team Building

 Conflict Management

 Coaching and Feedback

 Finance for Non-Finance

 Project Management

 The Burn to Lead

 Decision Making

 Entrepreneurial Mind-set Execution Skills

 TNI and Gap Analysis

 TTT and Decision Certification

 Individual and Group Assessments

 x

 Sales and Collections Expertise

 Service Optimization

LEARNING AND INTERNSHIPS

Our Learnering and Internships are carefully crafted to ensure that the
development needs of these young people are aligned with the business
needs of our customers. In this way, they are equipped with the skills
necessary to become competent and productive employees

Develop the communication skills, knowledge, employee how to

handle that persons, problem solving, leadership skills, time management,
presentation skills, teamwork, professional ethics, stress management ,
ect..

Conclusion

The company how to learn about the Human Resources

Planning. Work executive management, languages improvement, career
development, timing achievement any problem handle that solution,
team working, employee behaviour dress code, etc.. The Hr how to
manage the employees relationship. The spilt that work division and
achieve targets.The company good environment of employee relationship
mangerial thinking, support working mangement, Develop the
communication skills, knowledge, employee how to handle that persons,
problem solving, leadership skills, time management, presentation skills,
 x

teamwork, professional ethics, stress management , ect.. qthe assigent

manager devision of work and attent the targeting achivement of
company goals.to learning about profits.