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  • Please Fill in The Questionnaire Below.: JOSERICA Travel and Tours Questionnaire

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    Selly Bendalian
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    The document is a customer satisfaction questionnaire for JOSERICA Travel and Tours. It asks customers to rate their experience with the company's employees, how they booked their trip, their overall satisfaction level with the trip and service, and whether they would change anything if using the company again. The questionnaire uses a scale ranging from strongly agree to strongly disagree to rate various aspects of the customer's experience.

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    SURVEY FORM (1).docx

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    The document is a customer satisfaction questionnaire for JOSERICA Travel and Tours. It asks customers to rate their experience with the company's employees, how they booked their trip, their overall satisfaction level with the trip and service, and whether they would change anything if using the company again. The questionnaire uses a scale ranging from strongly agree to strongly disagree to rate various aspects of the customer's experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    24 views1 page

    Please Fill in The Questionnaire Below.: JOSERICA Travel and Tours Questionnaire

    Uploaded by

    Selly Bendalian
    The document is a customer satisfaction questionnaire for JOSERICA Travel and Tours. It asks customers to rate their experience with the company's employees, how they booked their trip, their overall satisfaction level with the trip and service, and whether they would change anything if using the company again. The questionnaire uses a scale ranging from strongly agree to strongly disagree to rate various aspects of the customer's experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    JOSERICA Travel and Tours Questionnaire Neutral

    Disagree
    Please fill in the questionnaire below. Strongly disagree

    Why did you choose us over other travel The employees provided the necessary
    agents? informational materials
    Personal experience with us Strongly agree
    A recommendation Agree
    Our prices Neutral
    Advertising Disagree
    The reputation of our agency Strongly disagree
    other:
    The employees was well informed on the full
    Which method did you use when ordering from range of services on offer
    us?
    Strongly agree
    In person (on the highstreet) Agree
    Our online catalog Neutral
    By telephone Disagree
    The trip was booked by someone else Strongly disagree
    other:
    How satisfied were you with the level and
    The employees were friendly and helpful quality of service surrounding your trip?

    Strongly agree Satisfied

    Agree Kind of satisfied

    Neutral Neither satisfied nor dissatisfied

    Disagree Kind of dissatisfied

    Strongly disagree Dissatisfied

    The employees were professional From your front door until your return, how
    would you rate your trip overall?
    Strongly agree If you used us again would you change
    anything?
    Agree
    Neutral
    Disagree
    Strongly disagree

    The employees catered instinctively to my


    needs

    Strongly agree
    Agree

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