NEIL FRANCIS FRONDOZO LORIO BSBA MANAGEMENT 2A

KEY ACTIVITIES OF OPERATIONS MANAGER

Operations Management involves planning ,organizing, and supervising
process and it served as an engine of an organization or company. It means that
without the operations, the company or an organization would not function well. Base
from what I’ve searched, the four major Key Activities of an Operations Manager are
the Resource Management, Commercial and Financial Duties, HR Processes and
last but not the least is the Health, Safety, Transport and Environment

RESOURCE MANAGEMENT

 Ensures that sufficient resource coverage is available at all times and that future
resourcing requirements are planned in advance
 Identifies where changes and improvements can be made to processes and
ensure that they are implemented
 Ensures that all paperwork related to health, deliveries and safety is signed off to
appropriate persons
 Ensures that open communications are established
 Leads, monitors and motivates the staffs working in the company or an
organization

COMMERCIAL AND FINANCIAL DUTIES

 Helps set strategy and objectives for the organization or company
 Communicates budgets and ensures that they are implemented to
 Monitors and controls operational costs
 Generates daily/weekly/monthly reports relating to costs, error rates and etc.
 Communicates ideas and asks for suggestions for improvements of the systems
 Build relationships with the suppliers at a local level

HR PROCESSES
 Identifies staff training needs and ensures they are implemented and records are
kept up to date
 Works with HR to recruit personnel
 Conducts regular team meetings/briefings with the supervisors
NEIL FRANCIS FRONDOZO LORIO BSBA MANAGEMENT 2A

HEALTH, SAFETY, TRANSPORT AND ENVIRONMENT

 Identifies and reviews legal criteria that relates to Health and Safety,
Environmental and Transport Legislation
 Ensures that all operations are carried out in accordance to company regulations,
policies and procedures
 Carries out Health and Safety Risks Assessments and logs results

GOODS VS. SERVICES

BASIS GOODS SERVICES

Definition It refers to the items that Services are those facilities
can be seen, touched or and amenities, benefits or
felt and are ready for sale help provided by another
to the consumers individual
Nature Tangible Intangible
Transfer of Ownership The ownership varies hand Ownership remains to the
to hand individual who has the
skill
Usage Factor Production and Production and
Consumption does not Consumption happens to
happen at the same time be at the same time
Return( Yes/No) Yes, it can be returned No, service can’t be
returned once it was
provided
NEIL FRANCIS FRONDOZO LORIO BSBA MANAGEMENT 2A

Separable Goods can be separated Service cannot be

from its seller separated to its provider
Time A good is an object or item In service, time is very
so it is quite independent crucial and important.
of the factor of time Service cannot be delayed
Inventory Can be kept in stock for Cannot be stock nor
future sales and inventory inventory
is possible
Core Value Produced in a firm or Produced at the time of
factory or manufacturing buyer and seller interaction
unit
Participation Consumers doesn’t Consumers participate in
participate in production the production process of
process of goods services
NEIL FRANCIS FRONDOZO LORIO BSBA MANAGEMENT 2A

SCOPE OF OPERATIONS MANAGEMENT ( A Brief Discussion )

The scopes of operations management are the following: First is the Location of
the Facilities. It is important to take note that we should be careful in
choosing/selecting the location because once there is a huge investments made by
your organization/company in acquiring that place and the location is not suitable
with your business/activity then all of it will be useless. Next is the Production
Design. In order to provide a good service or satisfaction with the consumers, it is
important that the product meets the customer requirements. In this aspect, the
product goes into several processes/considerations that can meets the customer
satisfaction. Another scope of operations management is the Process Design, it
involves the process or the transformation of the product from raw material until it
becomes the finished product so it is very important to take things seriously in
deciding and planning for the overall concept of the product. Next is the Plant
Layout. Base from what I’ve understand, plant layout pertains to the arrangement or
structure of the building or facilities. Another one is the Material Handling. As the
name signifies, it refers to how the product was carefully treated/handled within or
outside the organization/company. Next is the Material Management. It pertains to
managing and controlling the supplies or materials that is needed for production
process. In order to have a best quality of supplies for the raw materials, we should
develop a good relationship with our suppliers. Next is the Quality Control that is in
charge of maintaining the best quality that can provide the customers satisfaction
either in the form of products or services. We should ensure that the product/services
is in good condition and not to be a defective one because it can tarnished
organizations/companies image or reputation and also the sales could decrease due to
mistreatment of the product/services. And lastly is the Maintenance Management.
For me, this is very important in terms of production process because without the
machineries, tools and equipment that is needed for the production, the entire process
will suffer and it can produce damage and it is also a waste of our time.

5 TRENDS IN BUSINESS
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