How to Win Friends and Influence People by Dale Carnegie

Tips on Building up Personal Relationships and Making People like you

Don’t criticize, condemn or complain.

What you don’t like others also don’t like. Your criticism won't be welcome.

Criticism makes others defensive and resentful.

Positive Reinforcement works better.

Become genuinely interested in other people.

People are most interested in themselves.

Remember people's birthdays and their other important details.

Talk in terms of the other person's interests.

Find the interests of others and talk about those things.

If you know nothing of their interests, ask intelligent questions.

Be a good listener. Encourage others to talk.

Give your exclusive attention to others.

Urge others to talk about themselves. Ask pointed questions.

Make the other person feel important.

People yearn to feel important and appreciated.

Praise others' strengths and they'll strive to reinforce your opinion.

Smile.

Greet others with smiles and enthusiasm.

Smiling comes through even over the phone.

Remember People by their name.

A person’s name to him is the most sweetest sound in any Language.

Call people by their name and Acknowledge them