Professional Documents
Culture Documents
Email: eganikeshreddy@gmail.com
Mobile# 9989142222
Professional summary
Technical exposure
Operating system : Windows, IBM Mainframes/MVS.
Languages : COBOL, JCL, SQL.
Tools & Utilities : TSO/ISPF, FTP, CA-7, File-Aid,
abend-Aid, Service Now, Endeavor, SPUFI, QMF, AQT, Toad.
Database : DB2
Industry/Domain : Retails Services, Insurance
Professional experience
TCS, I.T.Analyst, Hyderabad from 24th March, 2011 to till date.
Educational qualification
Achievements
‘STAR OF THE MONTH’ award for creating DB refresh automation tool with REXX which saved $50760 per
year.
Responsibilities:
Analysis of functional specifications (HLD) and creating DTD.
Attending DTD and code walkthrough with client team.
Analysis of existing system for Impact analysis.
Coding, Preparation of UTP and executing of UTR.
Maintaining review, query log, Defect Logs.
Attending daily status calls with client and Onsite counterpart.
Environment: IBM Mainframes- COBOL, DB2, JCL, REXX, FileAid, Platinum, Endeavor, Unisys Global service desk
Responsibilities:
Incident Management through GSD (Global Service Desk) .
Initial point of contact for all the application related issues.
Fix batch abends and follow the Escalation & Notification procedures for all the production abends to
make sure that they are solved in SLA time.
Monitoring and tracking batch job status at pre-defined time lines for successful completion.
Providing out of office hour support (ONCALL).
Preparation reports on the job runs, incidents and statistics (SLA Data).
Provide pre-defined resolution to simple issues based on historical abend analysis.
Handling Server Migration, Region down time.
Create Change Order for implementing Business changes into production.
Preparation of Daily and Weekly Status Report.
Attending Client Meeting (Weekly status call).
Preparation of Monthly Metrics and Production Report.
Internal and client DRE (Disaster Recovery Exercise) tests.
KT to new Associates regarding all the production support activities.
Preparation of shift schedules for the complete Production team and handling leave status.
Environment: IBM Mainframes - COBOL, DB2, JCL, VSAM, REXX, FileAid, Endeavor, Unisys Global service desk,
Quality Center.
Responsibilities:
Incident Management through Service-Now.
Initial point of contact for all the application related issues.
Fix batch abends and follow the Escalation & Notification procedures for all the production abends to
make sure that they are solved in SLA time.
Monitoring and tracking batch job status at pre-defined time lines for successful completion.
Providing out of office hour support (ONCALL).
Preparation reports on the job runs, incidents and statistics (SLA Data).
Provide pre-defined resolution to simple issues based on historical abend analysis.
Handling user requests (DEDBs) and tracking till closure.
Handling Server Migration, Region down time.
Create Change Order for implementing Business changes into production.
Preparation of Daily and Weekly Status Report.
Attending Client Meeting (Weekly status call).
Preparation of Monthly Metrics and Production Report.
Supporting IPL, internal and client DRE (Disaster Recovery Exercise) tests.
KT to new Associates regarding all the production support activities.
Preparation of shift schedules for the complete Production team and handling leave status.
Environment: IBM Mainframes – COBOL, DB2, JCL, VSAM, REXX, FileAid, Endeavor, Service-Now, Quality Center.
Responsibilities:
Incident Management through Service Now.
Creating production like test environment for development teams.
Effort Estimation.
Initial point of contact for all the application related issues.
Fix batch abends and follow the Escalation & Notification procedures for all the non-production abends
to make sure that they are solved in SLA time.
Monitoring and tracking batch job status at pre-defined time lines for successful completion.
Providing out of office hour support (ONCALL).
Preparation reports on the job runs, incidents and statistics (SLA Data).
Provide pre-defined resolution to simple issues based on historical abend analysis.
Defect Analysis and resolution.
Handling Server Migration, Region down time.
Create Change Order for implementing Business changes into non-production.
Preparation of Daily and Weekly Status Report.
Attending Client Meeting (Weekly status call).
Preparation of Monthly Metrics and Abend Report.
KT to new Associates regarding all the non-production support activities.
Environment: IBM Mainframes – COBOL, DB2, JCL, VSAM, REXX, FileAid, Endeavor, Service-Now, Quality Center.
Personal Strengths
Ownership of work.
Proactive
Good listener.
Personal profile
Father Name : Madan Mohan Reddy
Date of Birth : 15th Aug, 1989.
Gender : Male
Marital Status : Single
Nationality : Indian
TCS EMP ID : 477414
Present Address : Plot no 29, Raghuram Nagar, Hydershakote, Hyderabad.
Declaration:
I do hereby declare that all the above information furnished by me are true and correct to the best of my
knowledge.