Professional Documents
Culture Documents
Looking for a challenging position in a dynamic organization and use my talent to face the challenging and
changing scenario, where opportunities exist for the growth of my career and personality.
PROFESSIONAL EXPERIANCE
Nov’17- Accenture services Ltd, Bangalore Transactions process analyst – Financial & Accounting,
Cunningham Lindsey (RTR)
August’13– Oct’17, Accenture services Ltd, Bangalore Transactions process analyst – Financial
Services Project Jana Vijay (Janalakshmi financial services.)
Proficient in handling day-to-day activities in co-ordination with internal/external departments for smooth
business operations. Demonstrated ability in handling large volume of banking transactions, monitoring
clearing process, administering routine banking operations
Demonstrated skills in relationship management coupled with expertise in handling top & confidential
correspondence with clients.
Adept in handling grievances & issues raised by customers, resolving them to their satisfaction and exhibiting
professional customer service, as per the service standards
Handling customer service operations for rendering & achieving quality services, providing first line
customer support by answering queries & resolving their issues.
An accomplished professional with expertise in managing Banking Operations with focus on profitability
and achieving the company’s mission & strategic direction.
An effective communicator with exceptional relationship management skills with the ability to relate to
people at any level of business and management.
Project Manage Transition of the processes in branches (Jana enters)
Execution of Delivery of these processes in branches (Jana enters)
Deliver Services to client satisfaction in multiple branches
Within the day monitoring of productivity & highlighting to delivery team about issues
Attendance tracking and taking corrective actions to mobilize resources to ensure service continuity within
the day.
Winning two Quarterly awards in the month of Sep’16, Dec’16 & One Encore Business Award in the month
June’17.
Aug’11–Aug’13 Janalakshmi Financial services Pvt Ltd Operation Assistant – Financial Services
Oracle Flexcube – Core Banking Solution( CBS) Ver:2.3 & 5.1 TM (Transaction Maintenance)
File Checking Like Preparing credit scoring & Generating closures statements for the individual
customers.
Account closing (closures) for the individual customers & Smart cards printing & export data from the
Fino server
Preparing cust_addition of customer & Uploading enrolment of customer and cust add & Uploading Fresh
and regular contribution of customers.
Data extraction & updating in LSDB (loan System Data Base) & Cust –Addition done through mapping
the file from LSDB & Smart Card Checking from the data base,Mapping the file from the data base &
upload the file through Marcro.
CORE COMPETENCIES
EDUCATION
PGDHRM (Post Graduate Diploma in Human Resource Management), Muktha Gangothri, KSOU Mysore,
2012, 57%
B.COM (Bachelor of commerce) First grade College, Shanivarasanthe Kodagu, Mangalore University,
2009, 58%
HSSLC Govt Pre-University college, Bharathi Vidya Samsthe, Shanivarasanthe Kodagu, 2006, 73%
HSLC Govt English Medium School, Bharathi Vidya Samsthe, Shanivarasanthe, Kodagu 2004, 50%
PERSONAL DETAILS
Somavarpet Taluk,
Nationality : Indian
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Date: Anand