RESUME

Sunil Sonwane
Email: sonwane081@gmail.com
Mobile No: 72726084370

Key Competencies

Reporting & Analytics Planning & Organization

Customer Data Management Team Management
Sales Reporting & Analytics Best Practice Sharing
Research & Analytics Client Management
Opportunity Management Training
Order Management

Professional Experience

Analyst 1: Sales Operations Shared Service at VMware Software India Pvt

Ltd (Mar 2017 to Till Date) (Contractor – Team Lease India.)
 Working with team Sales Operation Shared Services.
 Process Sales rep’s orders of VMware products and services by entering orders into the
SFDC and ensuring that orders are correctly mapped and closed on time.
 Stay informed on all company services and products so customer inquiries can be
answered correctly.
 Order Tracking, Opportunity Creation and Opportunity updating on SFDC or equivalent
CRM.
 Working closely with the Regional Sales Leaders to support their efforts in driving sales
of Geo AMER/EMEA accounts with operational and business support, in areas of
Opportunity Management, Daily order log/Opportunity Registration reporting and Case
Management.
 Researches and respond to internal and external queries related to order working
closely with team like order management, booking team.
 Publishing daily order log report of opportunity for Region Enterprise / Healthcare/
Canada to Sales Rep, Manager and director.
 Assistance on Ad hoc request raise on Daily order log report on priority basis.
 Assigning cases and publishing pending cases report to team.
 Working on cases and resolve queries based on various process workflows & logical
thinking.
 Preparing project documentation on various topics
Data Analyst at eClerx Services Ltd. (March 2015 to January 2017)
 Updating and Uploading data in Databases and CRM tool (Salesforce)
 Data inspecting, Data cleaning, Data transforming and modeling data with the goal of
discovering useful information
 Matching the Account level details in Salesforce
 Creating KPI Report for client on SFDC Report, SFDC Dashboard and BMS tool.
 Apply business logics for secondary research & matching process steps.
 Assignment of target to team based on acquisition or projects.
 Generate grey matters for training purposes.
 Working on different reports & dashboard like EOD reporting, weekly deck presented to
sponsors of the project, review decks.
 Prepared Various reports using SFDC & MS- Excel
 Leading client engagement through E-Mails and IM as well as taking various Lead
management operations using client developed Contact Mapping tool.
 Initiatives for maintaining SLA (Service Level Agreement) and to analysis the project
requirement.
 Delivery of the presentations for Weekly, Monthly & Quarterly reports to the clients.
 Prepare Quarterly Business Review to higher management and client.

Projects
 Merger and Acquisition.
 EMEA Customer Data Validation.
 Opportunity Management (Current project).

Achievements

 Received Spot Award for “Excellent performance November 2015” at eClerx services,
Pune.
Educational Profile:
 Completed Bsc (PCM) at Sindhu college, Nagpur from Nagpur University in April 2011.
 Completed H.S.C at Bhadant college from Maharashtra State Board in March 2007.
 Completed S.S.C at Nagsen High School from Maharashtra State Board in March 2005.

Personal Profile:
Date of Birth : 2nd February 1989

Nationality : Indian.

Languages known : English, Hindi, Marathi.

Permanent Address :269, Guru Teg bahadur Nagar, Nari road Post.Uppalwadi Nagpur 440026

Interests : Listening songs, Playing Badminton, Cooking.

Notice Period : 30 Days.

Highest Education : Bsc(PCM).

Current Employer : Vmware Software India Pvt Ltd.

Experience : 3.11 years.

Preferred Locations : Nagpur

Languages Known:

 Well versed in English, Hindi, Marathi.

Declaration:

I solemnly declare that the statements made by me are true and correct to the best of my
knowledge and belief.

Date:

Place: Nagpur (SUNIL SONWANE)