Service Vs. Assistance Animals: What’s the Difference?

Live Webinar | Presented By: Jo Becker

Date: September 24, 2019 | Time: 1 pm EST

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Housing providers everywhere are confused about the nuances of accommodating disability-related
aid animals under the Fair Housing Act, starting with the important differences between service and
assistance animals.

We’ll dive into the nuances of accommodating disability-related assistance animals under the Fair
Housing Act and demystify the differences between service animals, assistance animals, pets, and
other critter classifications. We’ll talk about when and how requests may be made as well as the
verification process and who can do the verifying. We’ll discuss what’s “reasonable” and legal
reasons for denying along with common mistakes that could land you in legal jeopardy.

Session Highlights

Recognize the differences (and legal distinctions) between service animals, assistance animals,
pets, and other critter classifications such as emotional support animals once and for all
Review current assistance animal accommodatíon policies and practices for compliance
Cráft policies and rules based on practical expectations for disability aid animals
Respond to accommodatíon requests promptly and appropriately
Appreciate how professionalism and customer service can be enhanced through safe, effective
interactions with residents (and prospects!) and their animals.

Session Agenda

Definition of disability
Trio of disability protections
Fundamental principles of disability-related accommodatíon under the federal Fair Housing Act,
including:
Residents / prospects’ right to ask (how, when)
Your obligation and your rights
What’s “reasonable” and legal reasons for denying
What you should know about the verification process
Assistance animals as an accommodatíon:
The differences between “pets,” “service animals,” “assistance animals,” “companion
animals,” “emotional support animals,” etc.
Again, what’s “reasonable” in terms of disability aid animals?
Practical expectations for disability-related animals
What’s okay vs. no-no’s regarding fees, deposits, animal rent, damage charges, etc.

Learning Objectives

In this session we’ll cover the ins and outs of reasonable accommodations as it relates to assistance
animals including definitions, common misperceptions, frequent pitfalls, the verification process,
what’s “reasonable,” and more!

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