JOB DESCRIPTION & SPECIFICATION

Job Code Job Title Associate (ERP) Job Role/Objective:

Grade G-3 Cadre Associate To act as ERP expert in order to automate the business process of the
Assistant organization by implementing proper ERP Solution and its integration
Manager Job Indirect Reports with various IT Systems of the organization.
Job Reports To None Liaison between ERP vendor and end users in order to ensure all the
(Operations To
and PMO) users requirements are met. Act as first level support for end users of
IT Operations and ERP.
Department IT Function Project Management
Office
Internal/External
Direct Reports None
Operating Network
Main Responsibilities: Key Performance Indicators / KPIs:
This position is required to perform the following duties falling under the
mentioned functions daily or as required basis and is held responsible for all of  Business Process Evaluation & Re-engineering
them including their consequences.  Managing Customization as per business needs
1. Provide expert advice on ERP deployed.  Conceptualized reporting interfaces to be more suitable for
2. Generate knowledge about the business process, design business decision making
flows, study current business processes and its complication
3. Evaluates the demands by coordinating with the end users, transforms
Education Required:
the essence into an abstract and algorithmic business model.
4. Identifies the use cases and transforms them into logical and technical
views.  BS in Computer Science from HEC recognized University.
5. Customizing the respective business area and making sure the system  ERP (SAP) Certification essential.
reacts in the manner according to the constraints of the requested use
case Experience & Knowledge Required:
6. Documents the settings and prepares proper guidelines that allow other  A minimum of 2 years of experience with at least 1 year in SAP
consultants to do further changes or repairs with due efforts. environment.
7. Coordinate with other SAP Consultants for Integration requirements.  Knowledge of configuration, customization, system
8. Determining reporting requirements: Standard SAP Reports and any implementation, testing, up gradation and support expertise in a
Customized Reporting required business critical production environment.
 Hands on development and customization of SAP B1
9. Provide proper training to the users and ensure that the system is
usable, performing appropriately and the business flow is complete and Skill Set Required:
correct.
10. During go live assists the technical staff by testing the behavior of the
system.  Excellent verbal and written communication skills.
11. After go live ensures that the procedures remain usable and consistent  End-user service focus and an ability to work closely with team
in real live situation and proposes enhancements. members.
12. Provide technical support (First Level) to ERP users in the organization.
13. Escalate and Coordinate with ERP vendors to solve end user issues.