Professional Documents
Culture Documents
Data Handling
SOP Guidance
Practical Examples
Dear Reader,
One of the primary motives driving organizations to purchase a LIMS, ELN, or LES
[collectively, Laboratory Informatics Systems (LIS)] is the appeal of connecting laboratory
instruments to them for electronic data collection. When a laboratory instrument is directly
connected for electronic data capture, the costs in time, labor, and potential error associated
with manual transfer of data are essentially eliminated. However, even with the compelling
advantages, many instruments and systems still remain disassociated and data entry and
transfer are largely handled manually.
Manual data transcription and report creation keep the laboratory analyst from focusing on
the science. Frequently, the transcribed data is missing elements and the traceability needed
to satisfy internal quality management and regulatory mandates. The end result is that time
and revenue are lost due to the time and effort it takes laboratory analysts to resolve the
situation by gathering missing data, re-transcribing results, documenting missing controls,
and preparing reports.
METTLER TOLEDO
Disclaimer
The information contained in this guide is based on the current knowledge and experience of the authors. The guide
represents selected, possible application examples. The experiments were conducted and the resulting data evaluated in
our lab with the utmost care using the instruments specified in the description of each application. The experiments were
conducted and the resulting data evaluated based on our current state of knowledge.However, this guide does not absolve
you from personally testing its suitability for your intended methods, instruments and purposes. As the use and transfer of
an application example are beyond our control, we cannot accept responsibility therefore.
When chemicals, solvents and gases are used, the general safety rules and the instructions given by the
manufacturer or supplier must be observed
Content
Content
1 An Enhanced Strategy for Data Integrity 5
1.1 The Risk of Incomplete Data 5
1.2 The Daily Challenge 5
1.3 Finding the Best Approach 6
2 An Example for Weighing 10
2.1 The Way Many Labs Work Today 10
2.1.1 Process Flow Figures Explained 10
2.1.2 Overview of the Weighing Processes 11
2.2 Process 1: Weighing and Recording by Observation 11
2.3 Manual Process and Multiple Transcription Error Checks 12
2.3.1 Transcribing Data and Transcription Error Checking Are Error-prone 12
2.3.2 Lack of a Data Audit Trail 12
2.3.3 Failure to Meet GLP, GMP and GAMP Regulatory Requirements 13
2.4 The Way Labs Could Be Processing Data 13
2.5 Process 2: Weighing with a Printer Attached to the Balance 14
2.5.1 Process Improvements 15
2.5.2 Process Meets Regulatory Expectations 15
2.6 Process 3: Weighing Using LabX Server Software 16
2.7 Comparison and Summary of the Three Ways of Working 17
2.8 Validation of an Electronic Process 20
3 An Example for BRIX Determination 21
3.1 The Workflow of Smart Standard Preparation 21
3.2 Seamless Workflow from Balance to Refractometer 21
3.3 The Benefits of this Workflow over Stand-alone Instruments 23
4 An Example for Titration 24
4.1 Efficient and Error-free Titration Workflows 24
4.2 Automated Data Transfer 24
®
4.3 Automatic Method Selection with LabX SmartCodes 25
4.4 New Level of Data Integrity 25
5 Summary
26
6 References 26
7 Additional Supporting Information 27
7.1 Webinars 27
7.2 Comprehensive Application Support 27
7.3 Lab Library 27
In 2016, 80% of the FDA warning letters were issued due to the lack of data integrity. The main reason was
incomplete data, an aspect that can be prevented by using the right solutions. The highest risks, when not
working in a compliant manner, lie in import ban, product re-call or closing of production plants.
(*) LIMS = Laboratory information and management system, ELN = Electronic laboratory notebook
and sample tracking must be accomplished, capturing only limited measurement data electronically without
the full metadata set (instrument, user, tare vessels, sample qualitative data, calibration history, SOP, method
version, etc.) leaves the measurement without context and misses the objective. It is soon discovered that the
process cannot be effectively managed without some degree of workflow interaction with the balance itself.
In a LabX system, no computer or tablet PC is needed on or near the bench top. Driven from LabX, the balance or instrument touch
screen delivers real-time, step-by-step workflow guidance to the user according to the lab's own SOPs. SOPs are easily configured with
the flexible workflow tool that takes advantage of the balance and instrument-specific features uniquely present in each model's firmware.
When ready to begin work, the analyst simply touches a shortcut or selects a desired workflow from a selection on the balance or
instrument. When complete, data can be analyzed in LabX on a networked PC in the lab or office, reports generated, and data sent to the
LIS as .csv, .xml or via a web services API.
In comparison with manual transcription of data, a variety of possibilities exist for the integration which bring with them various degrees
of data transfer capability, regulation support, and user guidance.
LabX
(LIS) Lab Drop .pdf trans- Peripheral Auto API web
systems transfer fer communi- import/ services
direct to cation export
instrument
Full bi-directional data transfer √
Control complete process √
from LIS or instrument
Connect LIS ID to sample data √ √
Interface with data systems √ √ √
and inventory
Metadata (important sample and √ √ √ √
instrument data)
Integrate to any system √ √ √ √
User Management √ √ √ √ √
Updated firmware and √ √ √ √ √
instruments supported
Traceability √ √ √ √ √
SOP guidance √ √ √ √ √
Instrument control √ √ √ √ √
Support regulation compliance √ √ √ √ √ √
Improve efficiency √ √ √ √ √ √
Remove transaction errors √ √ √ √ √ √
TWO
WAY
Excel accepts LIS can import LIS can pick up Send product data Instrument and
data sent to .pdf data .csv/XML file to and sample series task control from
selected field in use in LIS data from LIS to the LIS / send
open worksheet the instrument, instru-ment and
and receive data result data to
back to LIS LIS
Let us look at the instruments, tools, and the process that we will discuss.
The process described here is the preparation of an analytical reference standard solution by weighing an
amount of a reference standard, transferring it to a volumetric flask, dissolving it and making up to volume. This
is a typical use of an analytical balance in all laboratories involved in quantitative analysis.
This will be achieved, depending on the way the process is performed, by using some of the following items:
• Analytical balance with or without a thermic printer attached
• Laboratory notebook (also called lab journal) for recording the work and summarizing the results
• Calculator or spreadsheet for calculating the concentration of reference standard after adjustment for factors
such as purity or conversion from salt form to base weight.
• LabX Laboratory software used to automate the process and record the results directly in the application’s
database. The software will be operated using the screen on the balance and work will be tracked by the audit
trail in the software. Finally, reports will be signed electronically with an option to print the report if required.
If there are no instructions available, then an analytical scientist is required to prepare a reference solution from
first principles. In this case an additional calculation step is required to determine the amount of standard to be
weighed and the volume that the substance must be dissolved in.
The processes also describe a vessel in which the reference standard is weighed. This can be a weighing
boat or directly into a volumetric flask depending on the working practices of an individual laboratory.
However, modern analytical balances allow the safe and ergonomic positioning of tare containers to avoid any
intermediate containers and corresponding weighing errors. METTLER TOLEDO recommends SmartGrid weighing
pan and ErgoClips vessel holders.
The subsequent calculations are performed using a Manual Process without a Printer
hand-held calculator with the results also written
directly into the analyst’s laboratory notebook. The Analytical Balance Lab Notebook Calculator
external calibration mass. The balance and calibration Remove vessel Prepare and label
standards used are recorded in the lab notebook by and tidy balance standard solution
the analyst. Then the weighing vessel is weighed Locate factors to
and the balance tared. be used e.g.
purity
Second person
signs lab
notebook pages
The analyst uses any factors such as purity or water content to calculate the actual concentration of the
reference standard solution. The calculations and conversion factors used are recorded in the lab notebook.
The calculation is performed using a hand-held calculator; the analyst reads the final value from the calculator
display and transcribes it into their lab notebook.
The analyst checks the data and results, including repeating the hand-held calculation, and if correct signs the
relevant pages of the lab notebook.
If there any deviations from the procedure or instructions, the analyst must record them in their laboratory
notebook.
A second person reviews the data and procedure to confirm that all data are correct and then signs to approve
the work. If there are any corrections, the first analyst will do this and return for approval.
2.3.1 Transcribing Data and Transcription Error Checking are Error-prone: Quality standards (e.g. ISO 17025)
and pharmaceutical industry regulations use the four eyes principle when performing work: one person performs
the work and a second independent person reviews it. This principle is based on the idea that four eyes are
better than two. However, as the process is performed by humans it is error-prone in its own right. So this
manual process is not perfect and typographical errors could be missed in the second person review, especially
if the individual is under pressure with other tasks to perform.
2.3.2 Lack of a Data Audit Trail: In essence there is no paper audit trail; this process relies on the ability of
the analyst performing the work to accurately record the values displayed on the balance and calculator, and
transcribe these results into the laboratory notebook without error. Only the calculator result can be replicated by
keying in the data and performing the calculation again. Unfortunately, as the process is operated by humans,
even highly trained humans, it is subject to errors. What the brain thinks it has seen and recorded may not be
the actual value on the balance or calculator. The second person cannot check the actual balance reading,
which is the major failure point of this process.
Your firm failed to ensure that laboratory records included complete data derived from all tests necessary
to assure compliance with established specifications and standards (21 CFR 211.194(a)). For example, your
firm did not retain any raw data related to sample weights and sample solution preparations for the
HPLC assays of <redacted> tablet batches <redacted> and <redacted> that you conducted on July 18, 2012.
FDA Warning Letter, May 2013.
The major issue is that the balance result cannot be verified – in fact the analyst could just write down anything
and say the work was performed. Over 20 years ago the FDA advised their inspectors when looking at weighing
results from analytical balances and preparation of standard solutions:
Carefully examine and evaluate laboratory logs, worksheets and other records containing the raw data
such as weighings, dilutions, the condition of instruments, and calculations. Note whether raw data are
missing, if records have been rewritten, or if correction fluid has been used to conceal errors. Results should
not be changed without explanation. Cross reference the data that has been corrected to authenticate it.
[Ref 1]
Review records of standard solution preparation to assure complete and accurate documentation. It is highly
unlikely that a firm can “accurately and consistently weigh” to the same microgram. Therefore data
showing this level of standardization or pattern is suspect and should be carefully investigated. [Ref 2]
Therefore, to comply with GxP regulations and avoid intimidating questions from an inspector, a regulated
laboratory needs to have at least a printer attached to the balance to record the weights of reference standards
and samples in the course of analysis. The advantages of this approach from regulatory compliance and
laboratory efficiency perspectives will be reviewed in the next section.
1. Using a thermic technology printer attached to the analytical balance. The remaining items used are the same
as in the previous section. Although the process is still manual there are records available that can be inde-
pendently checked by a second person. Thermic technology can print both thermic and normal paper labels.
The major advantage of thermic paper is that it is very stable and has high resistance to plasticizers, oil, fat,
and water. This makes it more robust than paper and allows for an archive time of 25 years. In addition the
printer is very fast, very quiet and, if required, can also be used in a clean environment as it does not produce
any airborne dust, unlike paper printers.
2. Using LabX to convert a manual process to an electronic one. The application is configured once to prepare
reference standards and perform the requisite calculations. To aid compliance, all user actions are recorded in
the audit trail and electronic signatures are used by the analyst and a second individual to review and approve
the results. This makes the process fully electronic and has all data in a single location.
In the same way as the first process started, the lab notebook is written up for the work to be performed and the
correct reference standard is selected.
Next, the balance is checked and the weighing vessel is weighed and tared. The values are printed out on the
printer together with the date and time of the activity.
Then the reference standard is weighed on the analytical balance and the reading is recorded on the printout.
Adding the printer avoids the need for the analyst to record this information in the lab notebook.
When completed, the vessel is removed and the Manual Process with a Printer
balance is cleaned and tidied ready for the next Analytical Balance Lab Notebook Calculator
user. The reference material is transferred to the with Printer
appropriate size volumetric flask and the standard
Prepare notebook
solution prepared. The balance can print a label for for standard
the reference solution containing all quality and preparation
regulatory information to save the analyst performing Check balance
and tare vessel
this task manually. Record weights
via printer
The balance printout is removed and the analyst
Weigh reference
inputs the actual weight of the reference substance
standard Record
into the spreadsheet together with any correction weights via printer
factors such as purity or salt to base conversion to
calculate the concentration of the reference standard Remove vessel Prepare and label
and tidy balance standard solution
solution automatically. The spreadsheet is then
printed out and the analyst pastes the balance and Weight entered
Remove printout into spreadsheet
the spreadsheet printouts into the lab notebook.
Locate factors to
The analyst checks the data and results. This check be used e.g. pu-
rity and enter into
is more complete than process 1 as all the data are
spreadsheet
available on the two printouts. The calculation need
not be repeated or verified as the spreadsheet is Calculate concen-
validated. Once the data checks show the data are tration using
correction factors
correct, the analyst signs the relevant pages of the lab
Stick printout into
notebook. lab notebook
The second person review becomes more relevant as Check values and
results, then sign
there is now a complete data trail to follow and page
demonstrate that the procedure was followed and that
Second person
all data are correct. The reviewer signs the lab notebook.
checks SOP, data
This second person check is faster than the previous and results
process as there are no hand-held calculations to be Corrections
Second person
performed. signs lab
notebook pages
Data Integrity: The integrity of the data generated in this process has improved: the original weighing results
are available on the balance printout together with the date/time and the name of the analyst.
Paper Audit Trail: As a consequence of improved data integrity the audit trail is complete, as the original
results can be traced from the balance printout to the spreadsheet for calculation of the standard concentration.
Error Reduction: Transcription errors from the balance and calculator readings have been eliminated by the use
of the balance printer.
Improved Speed of Process: Manual calculations by the analyst and the reviewer have been eliminated, with
the spreadsheet speeding up this part of the process. Second person review of the data is quicker and more
meaningful as there is a complete audit trail of data.
2.5.2 Process Meets Regulatory Expectations: Use of the balance printer enables improved data quality
and permits an audit trail of data from the weighing of the reference standard to the calculation of solution
concentration. This allows a regulated laboratory to meet GLP/GMP expectations [Ref 1, 2] and avoids the
warning letter citation shown in the last section.
Manual Data Entry to the Spreadsheet: Transcription error checking is not eliminated as the balance result and
any conversion factors have to be entered into the spreadsheet. These figures must be checked by the analyst
and the reviewer to ensure that they are correct.
Paper Based Process: As Figure 3 makes apparent, the process is paper based. There are two printouts that
are produced and pasted into the laboratory notebook to form the analytical record. This, together with the
preparation and summary of the work that needs to be written by the analyst, results in a slow process.
To improve the process further and to eliminate the transcription check we need to consider working
electronically, as we shall see when we look at Process 3 in the next section.
Dissolving of the reference material in the volumetric flask and making up to volume is carried out by the
analyst. A printer attached to LabX can produce a label for the volumetric flask containing the requisite quality or
regulatory information such as identity, concentration, expiry date, etc.
When complete, the validated process simply needs the analyst to electronically sign what has been done. The
reviewer’s tasks in an electronic system are greatly simplified as the process is enforced by the software.
No checks for transcription or calculation errors are required, as the whole process and records are held within
a single system. Once the data are checked they can be electronically signed.
There is an option to print out the record, although this is not strictly necessary unless required by local
procedures or practices.
1. Elimination of Manual Data Entry: There is no manual data entry in the process; all data are captured via
LabX server.
2. Elimination of Transcription Errors: All transcription errors have been eliminated, which improves on the
situation with the other two processes shown in Figure 2 and Figure 3. Now there is a single process controlled
by LabX with automatic data capture that eliminates any human recording of data. The analyst can focus on
scientific work rather than clerical tasks.
3. Single System Log-On: Interfacing an analytical balance to LabX turns its display screen into a terminal
for interaction with the software. A user logs on to the system via the balance screen rather than at a separate
workstation; no separate terminal is necessary for operating LabX.
4. Fast, Efficient Process: The electronic process is faster than the paper based ones and therefore saves
laboratory time and effort.
This white paper has deliberately chosen to base productivity and time improvements using a relatively small
laboratory as an example. For larger laboratories with more personnel or where more weighings per analyst are
performed, then the time and productivity savings will be much bigger.
For GxP regulated laboratories, there is always the need to validate the software before use. The cost of
computer validation on the overall cost savings is discussed later.
1. Manual, no Printer but with 2. Manual, with Printer and 3. Electronic, with LabX and
Hand-held Calculator Spreadsheet Electronic Signatures
• Transcription of results from balance • Printout of weighing results and ability to • Fully electronic process
screen to lab notebook subject to tran- review data from start to finish • Validated software and process
scription errors • Elimination of one set of data transcrip- • Automated data capture –
• No independent check of tion and associated checks no writing by hand required
balance readings • Improved data integrity • No transcription of data and therefore no
• Approach not accepted by GxP inspec- • Validated spreadsheet transcription checks required
tors as no independent evidence of • Approach acceptable to GxP • Printout of final signed report optional
weight taken Inspectors • Fastest process of the three
• Manual transfer to spreadsheet • Faster than process 1; reduced errors examples
• Two manual transfers of data due to printouts
followed by two checks for
transcription errors
• Slowest and most error-prone process
Table 6: Comparison of error reduction, quality improvement and data integrity between the three processes
Table 6 compares the error reduction and quality improvement from the manual process to the electronic
process using LabX. One of the key points expressed by the table is a reduction of errors made in the laboratory.
However, this is a subjective statement. What we need to do is compare studies that have looked at error rates
in laboratories. Papers on how often we make mistakes in an analytical laboratory are hard to find. Help is at
hand from clinical chemists working in hospitals who have published many studies on this subject. Clinical
chemistry is involved in the analysis of human blood, urine and tissues to assist diagnosis and management of
diseases. Mistakes in this area can critically impact the health of a patient, so reducing errors is essential.
The first study shows that the overall impact of automating a process results in a 10-fold reduction in input
errors to a LIMS. The second shows that when personnel are under pressure, as in an intensive care facility, then
the error rate increases. Therefore, in a laboratory with a manual process the checking needs to be performed
diligently to ensure that as many errors as possible are caught and corrected.
Therefore taking the principles described above, LabX, an instrument control software application, can be used
to automate weighing process as described earlier and eliminate many data input errors.
If a risk-based approach is taken for validation, then these fears should not occur. Validation of LabX can use
a simpler life cycle for configurable software, and most of the testing effort should be focused on the configured
process rather than the basic application. If this is true, then the effort of validating software needs to be put in
context with the daily savings gained by use of the software throughout the laboratory. The principle of “validate
once and use multiple times” holds here.
Furthermore, computer systems validation should be viewed as a benefit rather than a cost. The time saving
with using a validated electronic process far outweighs the one-time cost to validate the application. Therefore,
the time saved increases the period in which personnel can focus on more productive tasks in the laboratory.
An educated estimate of the time to validate the whole of LabX is between 20 and 40 days. However, this time
embraces the whole system inclusive of other processes configured for different instruments and other balance
processes. However, let us assume that LabX is only to be used for weighing reference substances and
preparing solutions as outlined in process 3. Even in the worst case of 40 days to complete the validation of
a single process, this equates to 0.18 FTE. The time saved by using an electronic process as calculated in
Table 5 is 0.27 FTE. This means that in the first year, the laboratory still saves at least 0.09 FTE and 0.27 FTE
per year thereafter. If the computer system validation is quicker and takes less time, then greater savings are
obtained. As noted above, this is a small laboratory; for a larger laboratory the relative savings will be much
bigger, with the same validation costs.
Soft drink and juice companies calibrate their instruments regularly, in order to verify the accuracy of their
measurement. This is done with Brix standards, which are produced onsite by mixing sugar and water in a
defined proportion. Occasionally, traceable Brix standards are purchased from a certified company in order to
test the instrument with an external certified standard. These standards are expensive and have a limited
shelf life, this is why for the "daily" routine, standards are used which are produced in-house. Being able to
make the standard onsite in a traceable and guided method is a great benefit for such operations.
After completion of the sample preparation, a barcoded label is automatically printed with detail of the sample
(ID, calculation, expiry data, etc.) to be placed on the vessel. The user transfers the sample to the refractometer
and the task that was started on the balance is waiting at the refractometer touchscreen to be continued by
a simple and secure barcode scan (See Fig 7). The task is continued on the refractometer with the corrected
concentration and the user is once again guided through the process of pipetting a sample of the homo-
geneously mixed sugar standard in the refractometer. Both the nominal value and the actual result are displayed
showing the current performance of the instrument.
This is a truly simple process: Guided step by step from start on the balance to finish on the refractometer. Busy
labs will not have to interrupt and slow down their throughput as this process could remain paused between
creating the standard at the balance and measuring at the refractometer. As this all works on one software the
information is available from various locations to start, pause, and finish the task. The process is even more
simplified and improved by using barcoded samples with an attached bar code reader.
Integrating LabX instrument control software with other Lab Informatics Systems using .csv files, XML structure
or the API web services closes the gap in traceability, simplicity, total cost of ownership (TCO), and cost/time
efficiency. Any system that can handle .csv, .xml or web services can integrate directly with LabX and in turn, its
connected instruments.
For lab systems, multiple bench top instruments now have a single integration point engineered and maintained
by the same manufacturer of the instruments and software. The lab can benefit from the best of breed approach.
That is, bench top instruments, instrument control software, and LIS, each doing what they are designed to do
best, and working together to obtain the full advantages of each with minimal overhead.
By installing LabX software organizations wishing to improve weighing and analytical results, quality
compliance, data integrity, and efficiency through automation can take advantage of the instrument technology
which in many cases, already resides on the bench top. Together, the system offers an easy-to-use, transparent
user experience that uniquely addresses many challenges of the user organization.
METTLER TOLEDO provides full support services for easy start-up and can assist with guidance on establishing
and maintaining effective quality management programs to compliment a LabX installation.
1) Step by step user guidance for the production of the standard based on • Clear workflow
the user's own SOP • Less mistakes
• Faster weighing
2) SmartTrac precise weighing into specific tolerance range
• More accurate weighing
• No transcription errors
3) Calculation of exact BRIX concentration by LabX
• Time savings
• No transcription errors
4) Transfer of target BRIX value of standard to the refractometer
• Time savings
5) Electronically recorded and stored log of standards produced and tests • Ready for the next audit
performed in LabX
Table 7: Advantages of a LabX guided workflow using a balance and an instrument. Example: Sucrose standard preparation for Brix
determination with automatic refractometer.
Titratio time. Even method selection can be automated based on the data stored on
RFID tags.
Sample beaker with Weight and sample Info is written to Sample is automatically analyzed using
RFID tag RFID and XPE balance the data on the RFID on the InMotion
sample changer
Figure 10: Sample beaker with SmartTag on Figure 11: The SmartTag can also be carried
the XPE balance. The Smart Tag is attached by a beaker sleeve. The sleeve is removable
on the bottom of the beaker. and reusable. Thus, tags can be saved when
using disposable beakers.
The entire sample information only needs to be recorded once and is then transferred automatically and
unambiguously. With no manual data recording nor entry required, valuable time is saved on each sample and
transfer errors are avoided.
Based on data stored on the RFID tag, LabX automatically selects the correct method which is then executed for
the respective sample. In this way,
• the right method is activated always
• any number of samples are accepted without allocating a defined number in advance and
• "unexpected" samples can be measured anytime in between the other samples.
The InMotion autosampler rack can be filled with different samples requiring different methods. The entire set of
samples can analyzed with one click on the titrator's touchscreen.
SmartCodes are defined in LabX software. The editor requests the following entries:
• Name of Smart Code, e.g. Acidity 65
• Sample correlation, e.g. sample ID, product ID, etc
• Method correlation, e.g. method ID (number)
Figure 12: SmartCode editor screen Figure 13: LabX screen showing active
(partial view) SmartCodes
Directly connecting laboratory balances and instruments to LIS systems offers significant advantages. However,
implementation suffer often from technical limitations and cost overruns with less than desirable results. LabX
software incorporates the lab balances and analytical instruments to form a single "bench top environment"
at the IT foundation level. Thus, using LabX offers significant advantages and efficiencies compared to other
approaches.
Integrating LabX instrument control software with other Lab Informatics Systems using .csv files, XML structure
or the API web services closes the gap in traceability, simplicity, total cost of ownership (TCO), and cost/time
efficiency. Any system that can handle .csv, .xml or web services can integrate directly with LabX and in turn, its
connected instruments.
For lab systems, multiple bench top instruments now have a single integration point engineered and maintained
by the same manufacturer of the instruments and software. The lab can benefit from the best of breed approach.
That is, bench top instruments, instrument control software, and LIS, each doing what they are designed to do
best, and working together to obtain the full advantages of each with minimal overhead.
By installing LabX software organizations wishing to improve weighing and analytical results, quality
compliance, data integrity, and efficiency through automation can take advantage of the instrument technology
which in many cases, already resides on the bench top. Together, the system offers an easy-to-use, transparent
user experience that uniquely addresses many challenges of the user organization.
METTLER TOLEDO provides full support services for easy start-up and can assist with guidance on establishing
and maintaining effective quality management programs to compliment a LabX installation.
6. References
7.1 Webinars
We provide web-based seminars (webinars) on different topics. You can participate in on-demand webinars at
any convenient time and place. Live webinars offer the added benefit of allowing you to ask questions and dis-
cuss points of interest with METTLER-TOLEDO specialists and other participants.
www.mt.com/webinars
Application database
Our searchable application databases contain several hundreds of applications from different industrial
segments. Applications are proven methods with results, detailed method parameters and concluding
evaluations.
UserComs
UserComs are periodicals distributed to customers and other persons interested in practical application
feedback, expert tips, technical information and latest product news.
The information is intended to give customers new ideas on how to solve analytical problems in their own
laboratories. If you have an interesting application that you would like to share with other users, we would be
delighted to publish it in UserCom.
Tailored set up
Develop and implement SOP compliant application methods ready for
use on the relevant instrument. Define the roles of individual users and
set-up the daily task list.
www.mt.com
For more information
Mettler-Toledo Group
Laboratory Division
Local contact: www.mt.com/contacts