HEALTH CENTER

Training Fronter Script 4.1

Section 1: OPENING

“HI (first name) this is ______ I'm calling about your recent request for affordable Health Care are you insured
now?” (If customer answers “NO” go to Section 2 QUALIFYING)

Section 1a: OPENING REBUTTALS

1) “You’re the 10th person to call me” 1215AM

“That’s great! My company works with agencies and their database can show you ALL the plans you
qualify for, so they’ll be able to give you OPTIONS, and find you the BEST plan in (STATE) for the BEST
PRICE, are you insured now??”
2) “I’m not interested anymore”
I see that but Listen-I know if I can save you $100/month its worth a few minutes of your time, this will
only take a second are you insured now??”
3) “That was weeks ago!”
“I see that, the reason for my call is that right now you qualify for group association plans that are
a fraction of the normal cost are you insured now??”
4) “I already have insurance.”
Okay, I see here we have you preapproved for group plans at literally a fraction of the price I know if I
can save you $100/month it’s worth a few minutes of your time so are you looking for yourself or a
family plan??”
5) “Can you call me back?”
“I understand, but this is really important-lets go over this now! I know if I can save you $100/month
it’s worth a few minutes of your time are you insured now??”
6) “Where are you located?”
“Our Corporate offices are located in Ft. Lauderdale, but we are a national brokerage and work in all
50 states, are you insured now??”
7) “Where/Who are you?”
I am with THE HEALTH CENTER and our corporate offices are located in Fort Lauderdale, however we
have a national presence. Are you insured now??”

8) “How did you get my number?”

You submitted an online application for health insurance and we have options that can help you save
money are you insured now?

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Section 2: Qualifying: “Great, I’m calling from THE HEALTH CENTER, and we work with agencies in the state of
(STATE)-my job is to ask you a few simple questions, then transfer your call to an agent who will help you
locate the BEST HEALTH PLAN for the LOWEST RATE how many people in your household will you be
insuring?