X E N A PAG CA L I[zee-nuh

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NGAN
CONTACT WORK EXPERIENCE

(240) 772 - 0599 Smart PROC Conference Nov 2016 - Present

xpagcaliwangan@gmail.com Student Intern | Frederick, MD

Worked with a team to brainstorm marketing ideas,

EDUCATION generate + moderate hashtags, and select the most
effective communication method
University of Maryland - College Park
Robert H. Smith School of Business Systematized summaries and descriptions of over 40
B.S., Marketing agencies and 110 guest speakers to be present at the
Expected, May 2020 annual event into a master file
GPA: 3.8
Dispatched emails to potential keynote speakers,
Frederick Community College moderators, esteemed guests, and over 50 exhibitors
A. A., Business Administration to confirm their support and attendance
Received, July 2018
GPA: 4.0, Dean’s List Executed registration and exhibition for over 1000
Industry, Government & Academia Participants
LANGUAGES
Chick-fil-A, Inc. Oct 2017 - Aug 2018
English Team Leader & Director of Events | Frederick, MD
Tagalog
Korean Led the team into effective day-to-day operations,
guaranteeing guests quick and quality Chick-fil-A
SKILLS + SOFTWARE standard of second-mile service

Adobe InDesign Executed promotional events for the newly opened

Adobe Photoshop branch by holding Family Nights with an average
Adobe Illustrator turnout of 30 children, managing a table for arts and
Creative Writing crafts to help develop fine skills, hone creativity, and
Lightroom to encourage interaction between staff and the com-
Microsoft Office Suite munity
Photography
Procreate Provided team members with direction and construc-
tive feedback, speeding up drive thru service to an
STRENGTHS + INTERESTS average of 45 seconds per car
#Illustration #Food #Photography
Trained new hires on operating the point of sale, cash
#Languages #Singing #Poetry handling, bagging, and ensured that they exhibit the
Chick-fil-A “Core Four” values: that they make eye
#Theatre #Travel contact, smile, speak enthusiastically, and that they
stay connected when performing customer service